Decided to reach out after seeing this company supports my son's elementary school. The gentleman I spoke with listened to the two items that needed plumbing work and said he could come out later the following week. He asked me to text him my address and pictures of the issues. I sent them, and it says they were read a few minutes later. Then I never heard back. It's been two weeks. Very disappointed. read more

Big Brothers Plumbing - Picture says read 4/22/25, but I never heard back from them. - Plumbing Near Me - Alameda, California

While attempting to modify my irrigation system, I ended up breaking the heavily corroded old galvanized line to my house. I was able to patch it but needed a professional fix quickly. Angel from Big Brothers plumbing came out the very next morning, provided me a reasonable estimate, and started the work that same day. And when it turned out they didn't need to replace some of the pipe that had been earmarked for replacement, Angel was honest about it and saved me a couple thousand dollars. That kind of integrity you don't see often. They finished the job in few hours and did great work. Shout out to Luis and Ruben as well. Highly recommend these guys, they are great people! read more

Angel was very professional and helped me trouble shoot a navian water heater that another alameda plumber had piped incorrectly. He even offered me some free advice before I had him come out and work on the unit. read more

Replaced my leaky hot water heater with a heat pump. Responsive, patient in answering my questions. Did the job in a timely fashion at a fair price. Would use them for future plumbing jobs. read more

Great people respectful and honest. Needed a job done quickly and got what I needed done without fuss or muss. Price was what I had been quoted. Thank for an exceptional job and wonderful customer care. read more

I can't believe the average rating is so high here. I've used them twice, both experiences were negative but I gave them a second shot hoping the first time was a fluke. No. Absolutely awful communication. They ignore three replies to their emailed quote (two people confirmed they check their email, but I never got a follow up). I have repeatedly had to follow up with with them about scheduling confirmations, which they botched. If I had not proactively followed up, they would not have. After reaching back out, they said they'd rescheduled my appointment for the next day because that's when they had a boiler technician -- I did not call about a boiler. Shockingly bad service. read more

This is the second time I used Big Brothers and they are at the top of my list to call again if I have a plumbing issue. My sink stopped up and after trying to "snake it" myself, I still had a problem. I called my regular plumber, but they couldn't come out for three days. I remembered Big Brothers from another visit and gave them a call. They promptly answered and scheduled a time within 2 hours! Jorge arrived and after 20 minutes my problem was solved. The bill was fair and I received a senior discount too! read more

Ended up not going with their service as their quote was higher than another plumbing company. But totally understandable as some companies may charge lower by reducing cost somewhere but some companies can't. But Big Brothers were a pleasure to work with up to the end of getting the quote. They were very thorough in their inspection, provided good service in following up each step of the way, and even when I had to turn down their quote, they were very gracious and kind - unlike some companies that I had to deal with before where they become rude. Definitely would call them for future small plumbing work because of the AWESOME customer service I got. read more

Great quality service. Jorge did an amazing job and resolved our on going issue with leaks and toilet noise. Highly recommend

Angel and his crew did an excellent job remodeling my small commercial chocolate kitchen. They were thorough - even checked and fixed what was done previously = so I could pass inspection in the first go. ... and do I say that they also gave me the best quote out of 7. read more

We had a leaking drain pipe that needed replacing, and after talking to Sarai about the job, Jorge came out the next day to fix it quickly and professionally. Definitely give them a call for your plumbing needs. read more

Big Brothers Plumbing was contracted to fix some old pipes at my apartment. I rent, so the property management company handled the cost, but everything else I had direct contact with them about and they were above and beyond! The apartment building I live in has old plumbing and the pipes were making a loud knocking/tapping sound in the middle of the night in the bedroom and they were driving me crazy. This sound was happening for more than 2 years (waited a bit during covid as well, and the sound got increasingly worse in the 2 years). This has all been solved by the wonderful people at Big Brothers plumbing. I am finally able to sleep well at night. Sarai on dispatch, Antonio who did most of the work, and Angel who initially assess the situation and also helped out on the work were exceptional. Communication was clear from the start when Sarai reached out to make an appointment and was very transparent on what to expect and how long the appointments would take throughout the process. Angel and Antonio laid out a walkway mat and used plastic sheets in the bedroom to make sure dust from opening up the ceiling didn't get everywhere. They also vacuumed the area super well after the work was done. I had spoken to 2 other plumbers just in passing about this situation - plumbers who were fixing other issues in the apartment - and both of them brushed off the knocking sound and said there wasn't much to do because the building was old. Angel really took charge and was instantly able to assess the issue and start on a plan to fix. read more

Big Brother's Plumbing was highly recommended to me by an acquaintance who is a property manager. Reuben arrived on time and was very courteous. He put on shoe covers before coming into the house and was quickly able to diagnose the problems. He snapped images of the problem areas and took the time to explain the issues and what he needed to do to resolve the issues. In no time, my toilet was as good as new. Reuben did a thorough cleaning of the bathroom floor before leaving. Using a reputable, highly - rated plumber gave me the peace of mind that my repair job was in the best of hands. Thank you Big Brother's Plumbing. read more

We worked with them to fix our tub and shower leaking. They did a good job replacing the washers but a few days later, the leaks were worse. Initially, we thought the issue was due to the workmanship they did but after sitting with them as they troubleshot the issue, we discovered the new leaks were caused by sediment rupturing the new washers. They helped fix the issue again. Now, here was the dilemma - did they have to come out again because they didn't do a thorough enough job? Or was our core plumbing the issue? I won't bore you with the resolution but instead, I'll tell you that they were honest, trustworthy, and willing to make us happy with a resolution that was good for both parties. That's all you can ask for when it comes to tricky grey area plumbing and HVAC issues. P.s. Angel is the man! He was nice, thorough, honest, and just wanted to make sure we were happy. read more

The BEST!!!! Here they are, the LAST plumber you will ever need! Finally! After years of repeatedly getting the special Old Widow Pricing from my previous plumber, (compete with horror stories) a friend recommended Big Brothers. Felix came the same day! He not only fixed the problem, but all on his own, tightened and fixed some things he noticed that would have become problematic. For what seemed like a bargain of a price. And gave me a senior discount. I would have proposed marriage, but he was actually 50 years too young for me. What a find!!! Finally, somebody I can depend on. Stop looking at reviews. Call these guys. read more

Shout out to Jorge Rojas. He was sent by my property manager to take care of a few things. He was punctual, had a great attitude, was very thorough with his work and fixed the issues. Needing a plumber is usually a stressful experience, not this time. Thanks Jorge! read more

Great experience using Big Bother. Came quickly and solved a messy problem. Polite, careful and explained the issue clearly.

Awesome group of folks run this compay with great sense of detail, organization and professionalism. Our management firm uses them often for all types of plumbing services througout the SF Bay Area. Happy to recommend them and t continously refer them to clients and fellow property management firms. read more

OMG a hero!!! home woth my kids and my toilet cligs and floods. i tried to plunge it myself as i usually do but everything i did made it worse. i called FIVE "24-7" plumbing companies but they mean they answer the ohone 24-7, they DON'T COME 24-7!! but Big Brothers did!!! 7:45 at night and he was here in 15 min, so nice, explained what happened, FIXED IT, showed me what I need to fix it in the future and how to do it!! then BLEACH CLEANED it all. UNBELIEVABLE. wasnt even upset he had to leave his family to come!! soooo nice. HERO!! read more

Bravo to Jorge Rojas of Big Brothers Plumbing, who said he'd be here between 1 and 3 pm, and he was here shortly after 1. He stayed for a couple of hours unclogging our kitchen drain, and he not only fixed it but he got to the bottom of a very gross situation in our basement and even climbed on the roof to check something out. He was super communicative and nice and cleaned up the mess--we are very grateful to him! read more

I had an ongoing problem with my leaky shower faucet. I've called other plumbers In the past who have fixed the problem temporarily. I called Big Brother's plumbing and they came out the next day. Jorge replaced all the stems and valve seats in less than an hour. Not only was Jorge very personable and polite but he was very meticulous with an attention to detail that I've rarely seen in hired help lately. I believe Big Brother's plumbing is the best plumbing company I have ever hired. And I have hired at least 5 in the past who will remain unnamed. read more

Main line for my business was clogged, Primo Ruben came thru and unclogged it. Compendious and work in a timely manner.

I've been a homeowner for many years now. As a result, I've worked with roofers, contractors, electricians and plumbers. Big Brothers plumbing has my vote for the absolute best. Angel and his team are absolutely fantastic to work with. Great communication and execution of the work needed. Plus, I trust these guys. I'd give them the keys to my house without a second thought. There's no doubt I'll need plumbing services again--I'll definitely call Big Brothers. read more

Fabulous as always. Always accommodates the "emergency". Jesus was so great today so professional, thorough, so nice thank you so much

Great work by Jesus, very efficient clean courteous and helpful, easy to schedule and quick response time as well

Big Brothers plumbing was there when I needed them. They were quick to respond. Polite and professional. My water heater failed at 11pm one night. I left a message that might and they responded the next morning, came out the next day. I had hot water by 5pm! The technician was neat, professional and worked with diligence. I highly recommend them! They are truly a big brother when you need one! read more

Angel and his team were so great to work with! Super responsive and efficient in getting the job done. Highly recommend them to anyone looking to get plumbing work done at their house. Thanks, Angel! read more

I have a drain pipe running from the backyard underneath the detached garage to the main street. The drain was clogged by tree roots. Other plumbing services said they wouldn't be able to fix it, but Big Brothers Plumbing was able to get the job done and prevent my backyard from getting flooded by the rain. read more

I love this company. I will never call anyone else. They are honest!!! I had a quote for $850 in the morning to snake a main pipe that required a toilet removal from another company. I didn't go for it, it just didn't seem right. The Big Brothers truck was parked in front of my house because they were working on at the building next door. I told them about my problem, they come to my house and did the job after they were done with the building next door. $150! job well done! Clean, polite. Angel Avila was delightful !!! read more

Angel to the rescue. So appreciate his promptness and professionalism. It's a family-owned business. Good problem solver due to issue of Home Depot installation of new Bosch dishwasher. They will be responsible for leaking of dishwasher and wrecking kitchen floor. Angel was very reassuring as it could have been worse. read more

Big Brothers Plumbing - Plumbing Near Me - Alameda, California

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unbelievably rude and disrespectful to a customers property and the elderly folks who rent at a property. we heard them yelling at our super nice senior neighbor to be quite and mind her own business since she was not the building owner that hired them.all she was doing was telling them to take there contractor bags of personal auto parts garbage back out of the dumpster she shares with the other tenants.3 younger angry and aggressive men yelling at a sweet old lady who wanted to be able to use her own garbage cans read more

The guy was quick to help me unclog a sink drain and look at my shower drain. Very nice guy, professional and clean. He called me way ahead of time to tell me what time he was coming. read more

Highly recommend, customer service, came on time and diagnosed the problem efficiently. Was impressed that someone was able to come out the same day and at the promised time. Called other businesses and they all said they were "booked up"- when you are without water, it's a bit of an emergency- big brothers to the rescue. Kudos all the way around, my hero for the day. read more

I have used Big Brother on several occasions. I am a retired Public Works Inspector, and I can confidently recommend Angel as one of the most professional and competent plumbers I have ever encountered. Once, the burner had gone out on my water heater and I called Angel to replace it. He could have replaced it and taken my money, but he called Sears and spoke to various people on my behalf to have them send their plumber to replace the burner, under warranty, at no cost to me. Angel wouldn't even charge me for his time. He said, "I didn't fix it, so I can't charge you". When Angel has done work for me, he is always very courteous and professional. I have even recommended him to my in-laws and that's quite a testament! I will always use Big Brother for any plumbing projects and you should too. read more

I paid Tony Martin of Big Brother's Plumbing to install a dishwasher and garbage disposal. He did not test the garbage disposal after installation and it is leaking really bad. He will not return my calls or texts and I had to pay someone else to fix his work. Do Not Trust this man. read more

Very professional. Great customer service and awesome communication! In my experience they have been available to come out the same day or next day and have definitely earned my trust in their services! Would recommend for small jobs like clogged toilets to bigger jobs like water heater and sewer lateral issues. read more

After discovering a wet area on our living room ceiling, we called Big Brothers Plumbing Company. The next day, Angel Avila came to our home and, in a remarkably short time, diagnosed the problem and presented to us the plan to efficiently repair the plumbing problem and restore the ceiling. Mr. Avila couldn't have been nicer to deal with. He was impeccably respectful of our home and completed the job to our complete satisfaction. We would give him 5+ stars!...and highly recommend him to anyone wishing outstanding work at a reasonable cost. read more

Very rude people.we caught them dumping there personal huge contactor bags full of auto parts into our shared building garbage dumpster .when confronting them they actualy told us to shut up and said we were not the building owner and to mind our bussiness.extreamly threatening attire to wards a 68 year old small and very soft spoken lady who si.y asked the. To remove it so she could put her garbage in since she lives and works hear.as soon as I can figure out how to upload photos I will read more

I've used Big brothers plumbing for several years now for my two properties in the Bay Area and I am very glad I found this company. Angel the owner is very knowledgeable and provides excellent service with reasonable rates. Angel is a very honest plumber who goes above and beyond to make sure your satisfied. Highly recommended this company. read more