We sat outside and had plenty of seats. Josh was helpful and very attentive. My kids loved the space to move around d play afterwards and get a toy from the treasure chest. Was a great spot to go with the family for the weekend after a bike ride. Local spot was easy for a Sunday afternoon to fill out appetite. read more

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BCD is one of my top "go-to" spots for take out, especially whey they're offering the Suzy Q burger special. The burger is juicy and delicious, topped with a side of melted cheese, lettuce, red onion, and a nice dab of mayo on the bun. I've dined in here on several occasions, but I like to just order ahead on the app and then grab and go. The service is always on point; fast and friendly, even for take out. I've been here often enough that the servers, especially Kristen, greet me by name. I think I'll start dining in a little more often to take advantage of the Senior Tuesdays and Wine Wednesday specials, lol. read more

Big City Diner - Kailua - Weekly take-out sandwich specials - Diners Near Me - Kailua, Hawaii

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Just don't! It's not that the food is bad ... it's the service. I work in the service industry I could run laps around this crew. Took 16 min to get a table cleaned. There were 5 workers for 15 people. There was 8 people just drinking at the bar. Only two tables inside taken and three tables taken outside. The two tables outside were almost done. It took 25 min to get a Coke and a Bloody Mary and a menu. Another 20 for our order. Yes I was timing it. I had to ask for another Coke. 2hrs and 15 min later finally get to leave. I had to find her to pay. I left cash and a card. As a server you ask would you like to split it or use all the cash? She just charged the card. GET NEW STAFF ASAP. 90.94 for two burgers a Coke and two Bloody Marys bullshit. read more

Needed an emergency restroom stop so I ordered a coffee, superb service, gifted me a coffee on the house, true gents

After trying to find parking at multiple other restaurants we were aggravated and found this place. Glad we did! Easy parking in the grocery store lot. [[HIGHLIGHT]]There wasn't many people here but it's brunch time 10:30am on a Wednesday.[[ENDHIGHLIGHT]] The waitress was fast and courteous. The food came out super fast and was hot and delicious. I had the local favorite called the loco moco and was a beef patty over rice with eggs and gravy. Wife had three eggs and bacon and tater tots. This place did not disappoint and was exactly what we needed. read more

Big City Diner - Kailua - Loco moco. - Diners Near Me - Kailua, Hawaii

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It was a lazy Sunday afternoon in Kailua when we stopped into Big City Diner, and it had been a while since our last visit. It's definitely a local spot with a menu full of island favorites. The loco moco and turkey club were both solid and hit the spot. Staff was pleasant and kept things moving without much fuss. [[HIGHLIGHT]]The space is showing its age a bit, nothing wrong, just a little worn.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If you're looking for a quick, no-frills meal with a bar and TVs for the game, this gets the job done.[[ENDHIGHLIGHT]] read more

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Big City Diner in Kailua has that easy morning rhythm locals lean on. The staff greet regulars by name, remember how they take their coffee, and manage refills without hovering. People linger over conversation more than plates. [[HIGHLIGHT]]The interior shows some years but it's clean, and the open-air counter lets the breeze do half the work of the AC, which I liked[[ENDHIGHLIGHT]] I kept it simple: two eggs, toast, link sausage, potatoes, and coffee. Nothing was off, but nothing really landed either. If I'm measuring against the average diner plate, this sits a notch below on execution and flavor My total was about $20 after tip. In Kailua right now, that feels less like a markup and more like the cost of breakfast. [[HIGHLIGHT]]The service and the genuinely local vibe pull more than their weight and almost nudge this to four stars.[[ENDHIGHLIGHT]] Food matters, though, and here it's fine, not memorable. Three stars, edging upward on hospitality and atmosphere read more

Big City Diner - Kailua - Diners Near Me - Kailua, Hawaii

We couldn't find Kono's so decided on here. [[HIGHLIGHT]]Much smaller location than at Waipio.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Restaurant was pretty full as it's a Sunday.[[ENDHIGHLIGHT]] We were seated shortly after we arrived and directed to the first empty booth. Our server was sweet and friendly. Food came out quickly. Hub's salad came out quickly. The next table ordered something with a strong smoky aroma like Doritos and cumin combined. read more

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The Original Really Loco, Loco Moco ($18.99): I liked it, but it did not have traditional gravy; instead, it came with a demi-glaze sauce. The Classic Burger ($17.99): It was a simple burger, and the patty wasn't dry. read more

Big City Diner - Kailua - The Original Really Loco, Loco Moco ($18.99) - Diners Near Me - Kailua, Hawaii

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They have their weekly $6 sandwich special . Bought today , april 30. For $6 I could have gotten 2 burgers at Jacks or McDonald's that would have tasted better . Hamburger bun,cheese , meat , onion.red onion - no sauce - bite the sandwich and all you taste is onion . Obviously the chef doesn't eat the food he prepares. Won't do this again read more

This is a replacement review, as yelp removed my original post. Anyway, went to the Big City Diner in Kailua for the first time since moving back to Kailua. Everything about our experience was terrible, from food to service. We thought it was going to be fine, since we were greeted immediately. There were only 3 people at the bar & 2 people sitting in a booth, but the rest of the restaurant was empty, so we were thinking service would be good being that we saw 4 employees. Found it strange that we were told we could sit where we wanted. After waiting 10 minutes, our server said she didn't see us here, but she had to take care of one thing and would be back. So much for being right back, as we waited another 5 minutes (15 minutes total) without even any water, before someone else came to ask if our server came to see us. We told her yes, but that she didn't bring us any waters or take any part of our order (drinks or food). After bringing us our drinks, we asked if she could take our order, as we didn't know how long it would before our actual server would come take our orders. She agreed to take our order, but didn't actually look to happy about it. Wife ordered the patty melt, I ordered the Loco moco & chili/cheese tater tots. About 5 minutes later, the tator tots came out, but it was LOADED with green & round onions, which was not noted on the menu! Apparently, we were supposed to be asked if we wanted any onions on it. I wish I had taken a picture of it, so you could see how loaded with onions it was. Well, the problems didn't end there, as my Loco moco had a lot of onions, which also was not noted in the menu. To top it off, the eggs were overcooked, as it turned out over medium instead of over easy, and there wasn't enough grave so it was all rather dry. Overall, the food tasted just so-so at best. Service continues to be nonexistent from our server, while she did bring out the corrected chili/cheese tots, otherwise she has been nowhere to be found. Other people brought out our food, but nobody has checked back with us to see if everything was okay or to see if we needed a refill on our drinks. The only tables that were being serviced well were the ones being taken care of by a guy server & whoever sat at the bar. Don't know how this location can survive with service that is seriously lacking & food that that is just so-so. This has been one of the worst experiences we have had in a long time. I seriously can't see ever coming back here again. I would give zero stars, but you can't. read more

Big City Diner - Kailua - Loco moco with all the onions not noted in the menu that had to be pulled out! - Diners Near Me - Kailua, Hawaii

Some of the best food I had in Hawaii and some of the best diner food I've had. I had a full rack of ribs ($28.99) with rice and that was the smaller size! My dad's fries were also solid. The rack was 9 baby back ribs smothered in a sweet delicious guava BBQ sauce. The meat was decently tender and flavorful. So pleased I had to tell the waitress read more

Big City Diner - Kailua - Baby Back Ribs With Our Famous Guava Barbecue Sauce Platter - Diners Near Me - Kailua, Hawaii

[[HIGHLIGHT]]Nice servers and outdoor bar seating is fun.[[ENDHIGHLIGHT]] But quality of offering and prices for those are less than desirable. I would go back if I was in the 'hood and had some time to kill, but I wouldn't choose it as a destination. read more

Would not recommend ordering their premade holiday meals! Ordered their Christmas prime rib dinner because with the stress of having a long of young kids in the house, I dint want to have to cook on Christmas Day. We picked up our food at 1pm and upon opening it at home, it was prepared almost completely raw. I called to speak with the staff to let them know it was barely cooked and they did nothing to amend the situation- told me they serve it rare to allow customers to have it rare if they wish. Nothing was noted while ordering that it would need significant additional cooking in the oven. The manager I spoke to told me to cook it in the oven for another 30min at 325 degrees, which would've taken forever to cook properly. It set us back another hour and a half trying to cook it enough to at least eat the outer parts- even at higher heat and longer temps, the meat was still raw in the middle portions. The outer part of the prime rib had very little seasoning, I had to put my own butter and herb mix to the top before recooking the food to get a decent crust and seasoning on the outside. Steamed veggies tasted like it was sitting in the freezer too long- and it was poorly seasoned. The crab cakes were still crispy even though we had to eat them nearly two and a half hours after picking it up- but it was cold along with the veggies by the time our main dish was ready to eat. Salad had fresh lettuce but had three thinly sliced tomato quarters in it. Not worth the price and the stress, especially when purchasing a prepared holiday meal. read more

Big City Diner - Kailua - Raw prime rib - Diners Near Me - Kailua, Hawaii

Yummy! Our second week in supporting this establishment. Service was not doing so well and manager caught it. This Japanese lady was rude...ignoring my guest who was mixture of Filipino Caucasian and a little dark. I swear she was prejudice. But the lady manager during dinner time came up and apologized. We came back to try the food and visit this manager who was working hard to make this place buzzing. Manager wanted us to try the Asian fish and told us it's not catfish which server was erroneous which deterred us from ordering it. Alan, owner should really listen to the manager and has some good ideas. Alan used to be part of Honolulu Executive Association. His restaurant was the best at Ward. I tipped the manager, not the server... My friend paid for the meal and left the server nothing. [[HIGHLIGHT]]But the ambiance was rescued by the manager and kept on top of the food going to the customers timely.[[ENDHIGHLIGHT]] The food is pretty good! I plan to be a regular....and live in Kaka'ako. It's worth my drive out there...everything is in the same area (Whole Foods/Down to Earth)! read more

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I'm so sad that the quality of food from this BCD seems to be declining. I ordered through Uber eats. Ordered pupu platter, pulehu steak and edamame. The edamame looked sickly pale. The sauce was horrible so I ended up making my own sauce to make the beans look somewhat decent. The pulehu steak that I ordered medium well, came rare. The cheese garlic bread looked like American cheese slices slapped on a piece of bread. The ribs and chicken wings were the same sauce and the calamari was probably the most decent item. Such a shame as the food is NOT cheap but looks like it came from a bar with a red health placard. Really really disappointed. read more

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I ordered a loco moco for breakfast but the hamburger patty is not homemade. It's definitely the ones that come frozen and they just throw on the grill. If that's not something that matters to you then you might like it because the gravy was okay. We also got an order of their French toast which they use anis cinnamon bread. It was good and it's nice that they support another local company. My husband ordered an omelette and the mimosa which was huge. [[HIGHLIGHT]]They have both indoor and outdoor seating.[[ENDHIGHLIGHT]] They're located in a shopping plaza next to Foodland so there's tons of parking. The only reason I would come here is because the service is great. The food, not so much. read more

Big City Diner - Kailua - Menu - Diners Near Me - Kailua, Hawaii

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I ordered Grandma's incredible kimchi fried rice. It comes with chicken pork and sausage in it. I'm glad the wait person asked if I want a half an order because I couldn't even eat that completely. The full order would be for a table because it would be too much for one person. The wait staff were very nice, [[HIGHLIGHT]]the restaurant was clean[[ENDHIGHLIGHT]] and the menu was fairly varied so you have a lot of choices. read more

Big City Diner - Kailua - Menu August 2024 - Diners Near Me - Kailua, Hawaii

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Totally disappointed. Aunty Terry our server was soooo niceee that the stars are for her. The price we paid was not worth it. Family of 6, 3 adults 3 children. Kids ordered a cheeseburger keiki meal, one ordered a salmon plate, and the other ordered uncle Danny's fried rice. Cheeseburger and salmon plates I assume were good; kids finished it. Kid with uncle Danny's fried rice didn't like it. All adults tried it, and we all agreed it was nasty. Like wt is that?! That went to waste. Totally missed appetizers, 17 bucks for calamari sticks, was so little for 17 bucks. The fountain drink/ or at least the sprunch we got, there was a funny taste to it. Like the cup was old or the carbonation/ soda was old. Idk just had a weird taste. I ordered hamburger steak w/ crispy onions plus extra crispy onions. Side extra crispy onions was 6 bucks!!!! One whole onion cost 1/2 of that, and they added my 6 dollar extra crispy onion to my plate in addition to the crispy onion that already come with it, like it wasn't even worth a 6 dollar side order crispy onion!!! That's crazy. Wife ordered big brada loco moco. She ate 1/2. She normally finishes her whole plate. That went to waste. And my sister ordered a chicken sandwich meal, and she said that was good. Yes, I'm complaining. Just feel like the food was sloppy. Would I come here again? Unfortunately not. Inside the restaurant, was kinda smaller than I expected. Good amount of seats, small kine tight. Get bar/bar seating, and outdoor seating. Pretty cool inside like diner style. They are located in Kailua, next to foodland - easy to find if you use GPS. Another triggering thing is on their front door, they have a sign that says they prefer cash payment, or if you use card, you'll get charged a card fee, and asking to tip in cash! That's crazy. Any way, that's my review. Have a nice day! read more

Big City Diner - Kailua - 17 dollar calamari sticks - blahhh - Diners Near Me - Kailua, Hawaii

We stopped by here on Sunday around 11am after my girlfriend had her massage. We chose this place because it's close and we have dined at other Big City establishments on the island. We didn't have reservations but we're seated pretty quickly as one of the wait staff finished up cleaning and wiping some of the tables and booths. As expected nowadays, due to lack of staff, service was a tad slow. BUT we do understand the situation. Our waitress came to our table and as we were ready to order. We placed our order and she brought us water. Food came out in a pretty timely manner. We just shared their calamari tempura strips, which are crispy on the outside and tender on the inside with the wasabi/mayo sauce. We also shared their salmon and spinach Benedict. We enjoyed in. A nice piece of salmon with a perfectly poached egg. Overall, our dining experience here was nice for a quick bite to eat. The restaurant is a little old but pretty well kept. (I did like their "nostalgic" Coca-Cola light fixtures. read more

Big City Diner - Kailua - Calamari tempura strips - Diners Near Me - Kailua, Hawaii

Big City Diner in Kailua is a average diner. The Big City Diner in Waipio is my favorite Big City Diner. There shouldn't be much difference between all the Big City diners since they should all be ordering the foods served from the same vendors. For example, the Kalbi here in Kailua is not as flavorful as the the Kalbi ordered in the Waipio Big City Diner. Kalbi Plate - 4/5 The Kalbi was tender and tasty, but NOT as flavorful as the Kalbi in the Big City Diner in Waipio. The Kalbi at the Big City Diner in Waipio is a 5/5. The Kim Chee tasted the same, which was great. The rice was a slightly dry, and a little burnt on the bottom. Steak and Shrimp combo - 3/5 The steak was a little tough, Probably a sirloin cut. The shrimp skewers had shrimp that was inconsistent. There were a lot of small size shrimp on the skewers (you get 2) where some of the shrimp were tender and a lot were over cooked, hard and dry. The flavor was average, but I just wish the shrimp was all perfectly cooked. The service was great. Our servers were attentive, friendly and helpful. She asked how everything was and kept our drinks full. I haven't tried other selections at the Kailua Big City Diner, so there is a possibility that other food items are good. I will come back in the near future to update my review at this location. read more

Big City Diner - Kailua - Steak and Shrimp combo - Diners Near Me - Kailua, Hawaii

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I hate to leave a bad review, but idk how this place passes any health codes. [[HIGHLIGHT]]Several ceiling tiles have water damage.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The condiments on the table very obviously have not been wiped down in days maybe weeks.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]A sprinkler in the ceiling was black with idk what.[[ENDHIGHLIGHT]] I got the Pupu NY Steak medium rare. It was okay. Just based off the state of cleanliness of the restaurant, I don't think I should have eaten it. Maybe this is just because it's the holiday season, but it definitely doesn't make me want to come back. read more

I will refrain from commenting too harshly on the food.... But the young man Brady - was an excellent server who is saving this franchise location. Young man deserves a raise. Very respectful and made our experience enjoyable even with some dry ribs. read more

Lots of options with reasonable prices. Great friendly service. Went for Saturday morning breakfast. Will try their evening menu next. read more

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[[HIGHLIGHT]]Typical American diner environment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It was quie in the morning besides the elderly singles/families having their coffee/breakfast.[[ENDHIGHLIGHT]] I had 2x of the Kalbi Lunch Plates & 1x of the short stack pancakes. Total was roughly $66. Kailua town has the worst pricing due to the influx of tourists & inflation. These days it's comparable to Waikiki prices. Good: food was yummy Main hostess was nice. Food was quick 10-15mins Bad: -small portions $26 for a kalbi lunch plate that came with small kimchee side, a dollop of cabbage and 2pcs kalbi and 1 scoop rice each plate. -lack of convenience/// please consider having your team ask for a customer's name & write it on their bag if its just left on the takeout table -idk her name but the 2nd girl working was obviously only helping me to grab my order when she was checking my receipt, she made sure to check for a tip (girl bffr,on a takeout order of 3 plates, with 2 being entrees) LOLs -the slowness effect of morning time visitors especially catering to elderly customers who want to talk story with each employee Note: I don't know why the BCD owners (if they're connected or not, I don't really know) didn't try harder to keep BCD Kaimuki open- because that location's cooks could really COOK. Even when it was busy and the wait time was little bit longer, it definitely left you feeling like it was worth the drive/wait for the food.They did charge $1 extra compared to Kailua location, but the portions were so worth the extra $1. read more

I'm not sure what's up! But big city Kailua gone down hill fast service horrible food 3 at best never again will I waste my money...

Came for lunch, they had a good crowd. All the booth were taken, and every seat around the bar (inside and out) was occupied, but we were seated immediately. The waitress was very nice and attentive. The menu hasn't changed much over the years, just the prices...like everywhere else....I noticed one of the waitresses who has been there for years, that was nice to see that she was still there =). Didn't get to say hello as she was busy but good to see her hustle hasn't changed! I got the Oriental Chicken Salad. It was good. Not much chicken, but lots of lettuce...I took 1/2 home and spruced it up for dinner. $18.99. My friend got the Cobb. That looked DELICIOUS! It was filled with everything you could ask for...so much so I asked to take a picture of it....definitely going to get it next time! I ordered some French fries with no salt. Don't do that, they were tasteless (just tasted like old oil)....Our bill came out to $51 for 2 salads, French fries, and one soda. A little pricey for lunch, but it's like everywhere else....I guess :/..................... read more

Big City Diner - Kailua - Cobb Salad $20 - Diners Near Me - Kailua, Hawaii

Plentiful and delicious ribs and mash for Easter dinner. Beautifully served on a ti leaf in a pan. Thank you. read more

Big City Diner - Kailua - Diners Near Me - Kailua, Hawaii

Food can be a hit or miss. Today it was pretty good. Sam, the manager, appears to be very good to his employees. Talks to his workers with respect, helps them out and stays busy, and along with every worker seemingly happy to be working. I overheard him saying that Managers aren't given uniforms to wear. Sad. What perception should a customer have when the manager isn't dressed similarly as his workers? read more

Big City Diner - Kailua - Da big burger and Blue moon - Diners Near Me - Kailua, Hawaii

Recently tried them at the Kailua fall fest and I was disappointed with my food. The kalua pig was beyond burnt and still served. and the ribs in my husband plate was so overcooked and dry. You know I get that sometimes the food you get isn't always gonna be perfect but this wasn't even decent. No flavor and no way to fix it to at least eat it still. read more

We chose food delivery on a rainy day and were happy with the results. Food: We tried the salmon sandwich, a fried rice dish, and the meatloaf, and the garlic fries. All were good the meatloaf had a dark sauce, not like some other locations that have a more spaghetti-sauce like gravy. Service/ambiance: We didn't visit the restaurant, so I can't comment on location, parking, or ambiance, but the food was on time and still warm when delivered. People on the phone were very nice. read more

The one thing that I did not enjoy during our meal was how long it took for the waiter to get our order. We came in at a later time (8:00pm) and wasn't very crowded. My cheeseburger was cooked perfectly which I appreciated. I prefer mine well done with no pink. The ribs were juicy and tender. My dad really enjoyed his meal. Big city diner always have happy hour pupu's and reasonable prices. I like this place for their homemade local style favorites. They have a wide variety of options for everyone on the menu. Adults are even allowed to order off of the kids menu as well! Thanks for the great food! read more

We made last minute reservations here for a large group, and we are glad they could fit us in! Our group really enjoyed the meal. Service was slow, but I understand that they are understaffed and had one server for the whole place at first! All things considered, management was very kind to us, and most importantly, the food was excellent. Personally, I ordered the hamburger steak with crispy onions and rice and it was a very satisfying meal! Just the right amount of gravy and the hamburger meat wasn't tough at all. Everyone in my group enjoyed their meal, even with the wide variety of dishes that we ordered. read more

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Ordered family pack meals for Christmas for pick up at 11:30! Food wasn't ready until 12:45. They got the order wrong three times. Totally unacceptable. They tried to make it right by giving a generous discount. However not sure who was in charge and maybe they didn't either. Kristen was not nice but another female was. I get that it's Christmas and they are probably over worker and understaffed but that's on the owners/management but if that the case the shouldn't open on Christmas. read more

I don't know who this Josh A. supposedly from Business Customer Service is, but we have not received any message follow-up, nor do we want one. What we hope will occur is a return to quality food and an improvement in health and hygiene at Big City Diner in Kailua. read more

We went for a dinner on Saturday night and got seated without a wait! People here are really nice and service good - our server Terry was very good and had good suggestions! Her suggestions were on point ! Guava flavored ice tea - calamari all excellent! We also got garlic fries - ordered crisp and they were perfect! We got the meat loaf - with fried rice - ok we weren't excited for sure and a bit disappointed! Fried rice ok - corn & green beans a bit greasy- meatloaf a major disappointment! Gravy tasted like a package mix a major disappointment- we are in Hawaii where most restaurants make gravy from scratch as they put it in EVERYTHING! Oh well - people are great and some food items are really good! read more

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After a relaxing day at Kailua Beach we stopped at BCD for refreshments of Raman and Burgers. Great service. Nice to hang with locals for delicious homemade food. read more

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We have been loyal customers since 2007, so this review is difficult. Big City Diner Kailua is a family-oriented restaurant frequented by familiar locals. We have known some staff for many years. [[HIGHLIGHT]]During our last two breakfast visits, we have noticed a significant decline in the food quality, customer service, and cleanliness.[[ENDHIGHLIGHT]] We are going to seek another breakfast place because of the decline. We are not sure if there was a change of manager, but the cook is undoubtedly not the same caliber as we have enjoyed in the past. The omelets are now greasy and don't appear to include fresh veggies or condiments. The hash browns are soggy, but the order was for very crispy, and the Paniolo potatoes on the previous visit were undercooked. The pork chop and gravy were a huge disappointment, as they were difficult to cut because they were so tough. In the past, the staff would follow up to ask if the food was okay, but no more. [[HIGHLIGHT]]The restaurant's condition is poor and needs a thorough cleaning.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Some fixtures and appliances need to be replaced.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The bathrooms are neglected and need some attention for repair.[[ENDHIGHLIGHT]] There is a missing element of leadership in what was once our favorite Sunday morning breakfast place. The Star is for the few remaining staff that we have known over the years. read more

Friday, 05/12/23 1:45 pm. after lunch rush, my wife and I decided to stop by Big City Diner (Kailua). With Hawaii's current labor shortages in the restaurant industry, we were very impressed with our dining experience on this day. - 5 Ample parking available. - 4 Eating areas were clean, tables and chairs were cleaned and sprayed after each customer. - 4 Entire staff led by Manager Sam displayed excellent efficiency, team- work, and friendly customer service. -3.5 Food. Generous portions nicely seasoned, and flavorful. My wife had the Salmon, with garlic potatoes, and steamed vegetables. (the steamed vegetables were a bit over-cooked). I had the Pork Chops with mushroom gravy, rice, and steamed vegetables. MMMMmmm so Ono. - 4 Prices were in-line and competitive with other similar dine in rest- aurants. Kudos to entire staff: Sam (Manager), Mana (Hostess), Kristi (Server), Myles & Julie (Cooks) and Camillo (Dishwasher)... Thank you all ... your TEAM rocks. read more

We have been going to BCD for many years. After the pandemic we started going again but the service was very slow and the food quality was not as good. I'm happy to report that they have hired additional staff and we've had two recent very positive experiences. Hope they are able to keep their staff read more