Car broker down on a Sunday, had it towed to the dealership and gave them a call Monday morning…read more They had it diagnosed and fixed by 4PM the same day! Very friendly front desk who pointed me in the right direction and great service reps however the woman working cashier must've been having a bad day! Very rude and impatient and cut me off mid sentence multiple times in our 2 minute interaction.

The best experience when purchasing a car. Whether it's the dealership or the service department…read morethe staff is friendly, knowledgeable and helpful.

Bought a Silverado 1500 on New Year's Eve from Billion and was left with a boat load of problems…read moreright off the bat. Horrible rattle noise that was discovered on a cold start. Assumed it was a "winter noise" but only got worse when spring came around. Also had rubbing stock tires and some vibrational issues from a TPMS sensor coming apart. I was told the truck was "detailed" but will definitely need a polish etc... a lot of small things that als added up. The part that still makes me hate this company more than anything is that I was lied to. My first question before making the 3 hour drive to their location was if it had a clean title, to which they responded with "oh yeah absolutely!" This was not the case. I checked the Experian data later on and saw an accident that was not disclosed to us even though we asked multiple times. Shame on me for not checking the report before purchasing but thought I could trust the sales team. Instant 0/5 stars for that lie. Makes me sick.

Unfortunately needed to stop here due to an electrical issue with my 23' Colorado during my…read moreroadtrip from Arizona to Indiana. The service department has been so helpful and friendly all day. Alex was my primary service provider and he's been so helpful and giving me thorough and transparent updates throughout so I was able to get back on my journey. The service department was super busy but they did the best they could and were very friendly and professional throughout it all. Waiting area is nice and they have a couple designated shuttle drivers which was helpful. I highly recommend Alex for any service needs!

Amazing service (Kyle has helped me consistently so far. He's sold me my car, offered great…read moreconversation, works quickly and concisely.) Each time you walk in you're greeted promptly, you're offered drinks while you wait (coffee, water), you can wander through the other sections to see cars as you like, and the class of the BMW model is held high here. !! When coming in for a service, be sure to go over what services you'll be having done and the price. Recently a vehicle check (for $80) was done on my car that I didn't need, want, or ask for (but was due for). So when I received my bill it was $269.00 vs. $170.00 that I'd anticipated. I was told the checks were free from reception when setting up my service.That was a complimentary service on the vehicle, not a diagnostic. (Diagnostics are plugging in a computer, reading codes, and deleting any erroneous pop up codes, or resetting. It takes 5 ish minutes) Their diagnostics cost $80. Oil change for some years are $160. Be sure to know what you're in for before getting your service completed to have the transparency you most likely care to see in transactions. I would have liked to know my costs before receiving services like with any purchase. If costs aren't agreed to beforehand, don't do the service. If the services are done without costs agreed to, don't charge for the service you've done without permission. *This was absolutely not done with malicious intent, simply a communication error. (An $80 one ) 8/10+

If you're looking into have service done here be prepared to have to wait at least two, likely…read morethree weeks. I was needing 4 new tires replaced and was scratching my head to as why I couldn't get in sooner. Come to find out they are down basically to three service technicians. Not good! With that said they did a good job of getting my service complete and were very accommodating of providing me a loaner BMW. All in all I leave as a continued happy customer.

Purchased a vehicle there a bit over a year ago. Just over a year later and will be over 20k put…read moreinto the truck, including needing a new engine. The salesmen swore we would be in such a better place, and now I'm so much worse off. I wish I never would have stepped foot in the door. I do not recommend them unless you like throwing away money. Best us up over the trade, then end up in a worse place.

Buyer beware; T & L Auto does not do inspections on their vehicles. I purchased a SUV there. I…read morehad it for only 6 months and had to bring it in (Larry's) for repair 4 different times, with bills totaling for $2500.

It's unfortunate because the vehicle itself is nice but the mechanics DO NOT CHECK THESE VEHICLES…read more I bought a 2016 Escalade and within 24 hours the thermostat is junked and engine idles like shit. Sales guy was nice but when you sell a vehicle, something that depreciates and is USED, you need to ensure everything is checked over time and time again before the sale. I would not recommend after previously recommending.

this worker name Carlos R is super rude, i was planning on buying a car with them but not anymore,…read morethat carlos guy is rude and ill rather take my bussines somewhere else. He is just not good at all and should learn some manners.

Our family of four was in a once-in-a-lifetime cross country trip this summer. On our way back East…read morebut still thousands of miles from home, the EGR valve malfunctioned (again...) putting the van into limp mode. We were able to get it to Sioux Falls and the Mercedes Service center here got us right in first thing the next morning and diagnosed it and replaced the whole EGR valve by 12pm. It was a warrantied job but they also rotated our tires for us, all while being very pleasant and kind (which has not been our experience at all MB service centers). We are very grateful! Thank you all, for getting us safely and swiftly back on our way home. We highly recommend this team.

Bought our second car from luxury auto mall and our experience was awesome. Our salesman Ryan…read moreAbbott is a great guy to deal with. He's honest and trustworthy and very knowledgeable about the Cadillac automobile. I highly recommend him if your looking for a great car. I would really recommend the dealership to anyone looking for a automobile and definitely recommend Ryan Abbott to be your salesman.

We were on our first day of vacation, about 10 hours away from home in a Ford we had bought just 1…read moremonth prior. Our transmission light came on. We were losing power and we were able to coast in to the dealership lot. From the moment we got there everyone was helpful. It needed diagnostics and we needed lunch! A lady told us about everything there was nearby and drove us in the courtesy car to a restaurant and offered to pick us back up. When we got back, we got the horrible news that our transmission was flawed (freestyle CVT) and irreparable. It would cost $5,750 to replace it. I came unglued inside. We were headed to YLSTN and nothing should have gotten in our way! My husband and I debated about what to do, and of course they tried to sell us a car. They offered us $500 for a car we had just bought (not there). The service person we had was great. He told us of some things to do nearby so we could still have a mini vacation and not travel any further because I was so worried. He even tried to get us a free room at a local hotel! My husband wanted to try and limp the car on over to Montana, so we did. We made it there and back (overheating the trans several times) found out about a recall after getting back home (if they would have done a bit of research they could have done it and possibly saved us a little trouble) and still drive it today (put about 13,000 miles on it since May 29,2013). Long story short- ultimately they will do what they are trained to do, try and sell you a car. However, they were kind, understanding, patient, helpful, courteous, and down right friendly.... oh, and they didn't charge me to tell me that it was junk! Thank you to those that helped us.

I don't tend to leave negative reviews--but my experience with Sioux Falls Ford has been…read moredisappointing enough that I feel it's necessary. My issue is with a promise made to me through the Ford Blue Advantage program during the purchase process. After the sale, I followed up with Malik (salesman) to get that promise fulfilled--no response. I circled back again, and instead of helping, he questioned whether my tires even met the required tread specs to qualify, essentially implying the issue wasn't valid. I explained that there may have been an error in how the tread was originally documented and provided proof showing the tires were in fact worn. After that... nothing. No acknowledgment, no resolution, just silence. I'm writing this after also reaching out to the finance and sales management team via email. It has now been about two weeks since I first initiated the conversation with the salesman. I emailed management on Friday, and still--no response. It's been complete silence. What makes it worse is the pattern: instant responses and attention before the sale, but once there's an issue afterward, it's crickets. That kind of "pre-sale vs post-sale" shift is frustrating and honestly feels like a bad look for any dealership. In business, your word is everything. Don't promise something if you can't or won't deliver on it. It's not even about the tires anymore--I can pay for my own. It's about being questioned despite providing proof, and then being completely ignored afterward. I would have much preferred to update this review with a positive outcome, but without any accountability or response, I can't recommend this dealership based on my experience. If someone from management is willing to step in and make this right, I'm still open to resolving it.

I was passing through and my water pump gave out as I was preparing to leave Sioux Falls on the…read moreSaturday before Labor Day. I contacted multiple garages without success before Dale at Billion said they could do it. They got the job done in the afternoon before closing and did it for less than their original quote. They saved me from three more nights in Siox Falls.

Recently bought a used vehicle and it was not a great experience overall. The sales person seemed…read moreto care more about showing us how "nice and awesome" (his words) there building/showroom floor was. They did not fill up the vehicles fuel or other fluids before the purchase finalized. Found out the day after the purchase that the parking brake didn't work at all and the rear brakes were completely worn out. Called to let them know that these issues were missed during their inspection process and was told "that sucks to hear." Never offered to fix the issues or offer a discount to get them fixed. We will not be buying used or new vehicles from this dealership in the future and do not recommend buying from them to anyone. If you do decide to purchase a used vehicle, be sure to have someone else inspect it and do not trust their inspection process.