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    Big Country’s Garage

    5.0 (2 reviews)
    Closed 9:00 am - 4:00 pm

    Services - Big Country’s Garage

    Auto brake repair

    Auto engine repair

    Big Country’s Garage Photos

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    4 years ago

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    4 years ago

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    Elliott Automotive

    Elliott Automotive

    4.7
    (75 reviews)

    My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

    I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

    Weaver Transmission Service

    Weaver Transmission Service

    4.0
    (13 reviews)

    My Ford was making the saddest sound... so I hauled it to the trans doc for a check up! The experts…read moreat Weaver operated on my Explorer and gave it a new life! We've taken several of our vehicles here, and they are highly recommended by several service stations in the Richmond area. They guarantee their work and their transmissions. After our car was fixed and it needed an adjustment, they took care of it lickety split! If you transmission is feeling poorly, take it into Weaver's! They will give your car a clean bill of health! And speaking's of bills, they offer decent prices, better than most anyone else around!

    What I liked about Weaver transmission service was they were highly recommended and prompt and able…read moreto fit my vehicle in to give me an estimate with a little notice while I was under high duress thinking my truck was dead. Realize that this was my baby who has been there for me and seen so many wonderful adventures. Besides my wonderful children it's the only thing left I have from a previous marriage. I equate this experience to an ER visit. The office manager phoned me back to give me the Dr's findings. As feared, The transmission was DOA. Parts were scarce. The"good news was that the baby could be saved for a mere $5,000.00. I was stunned and could not breathe. I went into denial and various other stages of grief and asked If I could think it over. Honestly, I should have called them back much faster than I did. Life is tough and I'm doing my level best. I was contacted by a gruff office manager who had mistaken me as a deadbeat not as a "grieving parent". I was shocked by the tone and inflexibility and was then ordered to get my vehicle immediately of it would be towed. No options were offered to me. I paid the surgeon 100 plus dollars who then quickly dismissed me as the perceived deadbeat and briskly hung up. The solution, I'd recommend that some kind of sensitivity training be mandated just so the office manager would have an opportunity to begin to heal and feel better.

    Gearbox Transmission

    Gearbox Transmission

    1.8
    (5 reviews)

    I wouldn't trust them to fix a toilet much less a transmission. They either ordered a bad…read moretransmission or they did a poor job during install. Four months after install, I broke down with transmission failure. When you installed it, it only had 10k miles on it. Thats unacceptable. I sent them error codes, but they refused to reimburse me. They'll only honor shop warranties if they're the ones performing the repairs. & that's only if they can get an approved refund from the manufacture warranty. That's a terrible way to do business. But that's what I expect from corrupt, mafia, auto-shop behavior. Robert, if you were a professional, then you'd verify that transmissions are proficient before taking thousands of $ from customers. Or have a crew that has their act together. Or at least verify that transmissions are from a reputable source and not from wrecked vehicles. Figure it out bud. Do it right. I don't care if the manufacturer honors their warranty or not. You should take responsibility as man when you make mistakes and wreck people's lives. Failed transmissions/ repairs should be covered by your shop. Period. Also to the mechanic in the shop. Hey amigo when a customer approaches you with a question, it's not smart to be rude and rev your engine right in his face.

    Man I originally took my car to this company originally at the beginning of August. However, still…read moreno car?!? To say the least my husband is a push over. And this "man" keeps coming up with excuses.... We still DO NOT have the vehicle. And tbd when we will get it back.

    Speedy's Transmission Shop

    Speedy's Transmission Shop

    2.0
    (12 reviews)

    Where do i start with this place i was treated very nicely let me start with the positive note. The…read morestaff is very friendly and nice. However my car suffered from this place so i had taken my car to another repair shop but because of the costs i didnt want to pay 12k so speedys actually towed the car for me to their shop and said the could do it for damn near half of the other shop price. I paid roughly 6-7k to obtain a used engine with 32k miles on it . Took a while but i didnt want to rish them since it was a big job. They also replaced my catalytic converters for like 1500$ I should have just spent the 12k with theother shop because after taking it back to speedys three times because my coolant alert kept popping up and it was literally draining out of the car. I knew something was wrong . They said they didnt see anything only for the car to begin blowing out a bunch of smoke from under the engine and the check engine light came on. I literally spent an additional 8k to fix what this place messed up. I should have reported this place to the attorney general's office since the other shop stated everything wasn't even in spec . As a place that does emissions i could have had the shut down but only because they were nice i didn't make the call. I should have taken it to court but again they can read about it here on this review . I would not recommend any foreign car owner to take your car here theres clearly a lack of knowledge and understanding. I have an audi A8 btw. Never again

    i have a 2020 toyota tacoma men this guy are very proffessional and respecful and there price was…read morevery low compare to other shop i have visit they job was done fast i recomment them to anyone that need a transmission to be replace i give them 10 out of 10 the best ever you i had to do was call them and they gave me a free towing service for pick up at my house and free diagnostic

    Bimmer Rescue

    Bimmer Rescue

    3.2
    (44 reviews)

    This is the first service shop I've taken my Bentley outside of the dealership for service. I was…read moreoverly impressed with their professionalism, and detail when addressing my concerns. I was definitely apprehensive to exploring a non Bentley dealership/service station but those concerns were eased through the experience. Their workmanship was top notch and they'll continue to maintain my business!

    I brought my 2015 Audi A7 to this shop for a coolant leak/overheating issue and ultimately spent…read morearound $3,000 on repairs including water pump-related work, belt/tensioner, hoses, diagnosis, etc. Initially, the staff seemed knowledgeable, and I appreciated that they identified an active coolant leak. However, after getting the vehicle back, the car continued losing coolant rapidly -- even while sitting parked overnight. I also experienced smoke from the exhaust at startup and additional oil leakage concerns after the repair. What became frustrating for me was the diagnostic process afterward. Once I returned with continued coolant loss concerns, the conversation shifted almost immediately toward "internal engine damage" and engine replacement, despite no combustion leak test, leak-down test, or follow-up compression testing being performed to confirm catastrophic engine failure. I understand overheating can potentially damage an engine, and I'm not disputing that possibility. My issue is that I did not feel there was enough confirmed diagnostic evidence presented before recommending something as major and expensive as an engine replacement. I also physically observed dried coolant residue and evidence of external coolant spray/leakage around the engine bay, and the vehicle was still losing coolant while parked and not running, which I felt deserved further external leak investigation before jumping to the conclusion of full engine replacement. To be fair, the staff did communicate concerns about possible overheating damage from the beginning. However, I left feeling more pushed toward a worst-case scenario than guided through a complete and confirmed diagnosis process. At minimum, I would strongly recommend that future customers request: combustion/block testing compression/leak-down testing and clear confirmation of leak sources before agreeing to major engine replacement recommendations.

    Big Country’s Garage - autorepair - Updated July 2026

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