My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

Excellent, Thorough, Professional, Courteous Traveling from…read moreout of state to buy a car, Mr Kim fit a pre-purchase inspection in on a Saturday morning. He took the time to discuss the vehicle and the process prior to starting his work, he was very patient and attentive from the beginning. He took the vehicle on a test drive, afterwards performing a complete and thorough inspection. After he completed his work, with the car still on the lift, we walked around the vehicle and he explained his opinions, observations, & concerns. He took the time to listen and answer questions, making sure everything was addressed. In the end, charging a very fair and reasonable price. Simply, I cannot overstate how professional, knowledgeable, and thorough Mr. Kim was. I have a great mechanic at home, but any & everyone looking for a great mechanic in the Richmond area would benefit from going to JK Auto Care.

It's great to have a trusted mechanic who is reasonably priced, great quality and offers great…read moreadvice. We are on our fourth car with J, and wouldn't go anywhere else. He has worked with us on older cars ensuring we are safe but not pushing extra services that we don't have to have.

They are friendly, knowledgeable, and professional. I've been taking my cars to them for several…read moreyears and never had a problem..

I got my car inspected at Turner's and had a very positive experience. It was quick, affordable,…read moreand they gave me everything I needed. The waiting area was very pleasant as well. Couldn't recommend more!

My Ford was making the saddest sound... so I hauled it to the trans doc for a check up! The experts…read moreat Weaver operated on my Explorer and gave it a new life! We've taken several of our vehicles here, and they are highly recommended by several service stations in the Richmond area. They guarantee their work and their transmissions. After our car was fixed and it needed an adjustment, they took care of it lickety split! If you transmission is feeling poorly, take it into Weaver's! They will give your car a clean bill of health! And speaking's of bills, they offer decent prices, better than most anyone else around!

What I liked about Weaver transmission service was they were highly recommended and prompt and able…read moreto fit my vehicle in to give me an estimate with a little notice while I was under high duress thinking my truck was dead. Realize that this was my baby who has been there for me and seen so many wonderful adventures. Besides my wonderful children it's the only thing left I have from a previous marriage. I equate this experience to an ER visit. The office manager phoned me back to give me the Dr's findings. As feared, The transmission was DOA. Parts were scarce. The"good news was that the baby could be saved for a mere $5,000.00. I was stunned and could not breathe. I went into denial and various other stages of grief and asked If I could think it over. Honestly, I should have called them back much faster than I did. Life is tough and I'm doing my level best. I was contacted by a gruff office manager who had mistaken me as a deadbeat not as a "grieving parent". I was shocked by the tone and inflexibility and was then ordered to get my vehicle immediately of it would be towed. No options were offered to me. I paid the surgeon 100 plus dollars who then quickly dismissed me as the perceived deadbeat and briskly hung up. The solution, I'd recommend that some kind of sensitivity training be mandated just so the office manager would have an opportunity to begin to heal and feel better.

I wouldn't trust them to fix a toilet much less a transmission. They either ordered a bad…read moretransmission or they did a poor job during install. Four months after install, I broke down with transmission failure. When you installed it, it only had 10k miles on it. Thats unacceptable. I sent them error codes, but they refused to reimburse me. They'll only honor shop warranties if they're the ones performing the repairs. & that's only if they can get an approved refund from the manufacture warranty. That's a terrible way to do business. But that's what I expect from corrupt, mafia, auto-shop behavior. Robert, if you were a professional, then you'd verify that transmissions are proficient before taking thousands of $ from customers. Or have a crew that has their act together. Or at least verify that transmissions are from a reputable source and not from wrecked vehicles. Figure it out bud. Do it right. I don't care if the manufacturer honors their warranty or not. You should take responsibility as man when you make mistakes and wreck people's lives. Failed transmissions/ repairs should be covered by your shop. Period. Also to the mechanic in the shop. Hey amigo when a customer approaches you with a question, it's not smart to be rude and rev your engine right in his face.

Man I originally took my car to this company originally at the beginning of August. However, still…read moreno car?!? To say the least my husband is a push over. And this "man" keeps coming up with excuses.... We still DO NOT have the vehicle. And tbd when we will get it back.

Where do i start with this place i was treated very nicely let me start with the positive note. The…read morestaff is very friendly and nice. However my car suffered from this place so i had taken my car to another repair shop but because of the costs i didnt want to pay 12k so speedys actually towed the car for me to their shop and said the could do it for damn near half of the other shop price. I paid roughly 6-7k to obtain a used engine with 32k miles on it . Took a while but i didnt want to rish them since it was a big job. They also replaced my catalytic converters for like 1500$ I should have just spent the 12k with theother shop because after taking it back to speedys three times because my coolant alert kept popping up and it was literally draining out of the car. I knew something was wrong . They said they didnt see anything only for the car to begin blowing out a bunch of smoke from under the engine and the check engine light came on. I literally spent an additional 8k to fix what this place messed up. I should have reported this place to the attorney general's office since the other shop stated everything wasn't even in spec . As a place that does emissions i could have had the shut down but only because they were nice i didn't make the call. I should have taken it to court but again they can read about it here on this review . I would not recommend any foreign car owner to take your car here theres clearly a lack of knowledge and understanding. I have an audi A8 btw. Never again

i have a 2020 toyota tacoma men this guy are very proffessional and respecful and there price was…read morevery low compare to other shop i have visit they job was done fast i recomment them to anyone that need a transmission to be replace i give them 10 out of 10 the best ever you i had to do was call them and they gave me a free towing service for pick up at my house and free diagnostic

Jim and Skip provide exceptional customer service. This place takes care of their customers!read more

I brought my 2015 Audi A7 to this shop for a coolant leak/overheating issue and ultimately spent…read morearound $3,000 on repairs including water pump-related work, belt/tensioner, hoses, diagnosis, etc. Initially, the staff seemed knowledgeable, and I appreciated that they identified an active coolant leak. However, after getting the vehicle back, the car continued losing coolant rapidly -- even while sitting parked overnight. I also experienced smoke from the exhaust at startup and additional oil leakage concerns after the repair. What became frustrating for me was the diagnostic process afterward. Once I returned with continued coolant loss concerns, the conversation shifted almost immediately toward "internal engine damage" and engine replacement, despite no combustion leak test, leak-down test, or follow-up compression testing being performed to confirm catastrophic engine failure. I understand overheating can potentially damage an engine, and I'm not disputing that possibility. My issue is that I did not feel there was enough confirmed diagnostic evidence presented before recommending something as major and expensive as an engine replacement. I also physically observed dried coolant residue and evidence of external coolant spray/leakage around the engine bay, and the vehicle was still losing coolant while parked and not running, which I felt deserved further external leak investigation before jumping to the conclusion of full engine replacement. To be fair, the staff did communicate concerns about possible overheating damage from the beginning. However, I left feeling more pushed toward a worst-case scenario than guided through a complete and confirmed diagnosis process. At minimum, I would strongly recommend that future customers request: combustion/block testing compression/leak-down testing and clear confirmation of leak sources before agreeing to major engine replacement recommendations.

I highly recommend the services offered by Diesel Power of Virginia. The care and maintenance of my…read morevehicles is very valuable to me and I dread the day that I need to replace one of them. ($$$$) The whole team is friendly and very competent. The prices are quite reasonable, and they give me notice of potential issues in the future.

HONEST auto service!!!! We followed or previous auto expert from a shop he owned (Shop Morris Auto…read moreCare) to this shop a few years ago. He had been our family auto guy (and we have a huge family, so lots of cars) for YEARS and we have been nothing but thrilled! Ask for Bruce! He is an honest and sincere man that will treat you right! Never replaces things that don't need replacing, is a great communicator, and delivers on all promises! The other people at the shop are also great! My husband is a mechanical engineer and a car enthusiast. He is also thrilled with Diesel Power of VA, and he knows what he is talking about, so that says a lot. We highly recommend this shop!

No joke these guys were lifesavers. Frank was awesome and gave the best customer service I've ever…read morehad dealing with car work. Literally had both household cars become inoperable on the same day. After dealing with the stress of one car failing our other one breaks down as well. Called up these guys and they got us in not only quickly but also was able to do the diagnostics in a short period of time and explained the issues so that anyone could understand the situation. They finished everything in the time frame we needed. Won't be going anywhere else for work. Thanks guys. We owe you!!

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.