Dylan was our technician came to fix or RINNAI THANKLESS water heater. He was thorough answered my…read morequestions and appear to be very knowledgeable about the functionality of the unit. Prices were affordable. I would definitely recommend using this company again. Just to know I've had other plumbers came out and claim they could service the water heater, but you shouldn't let anyone without a certification and a special training with RINNAI, work on your water heater. Ms. Lancaster.

Josh was professional, honest and personable. He diagnosed the problem and even after I had signed…read morea more expensive estimate, when he found the problem could be solved for less he let me know. Fast, efficient, and extremely knowledgeable. Highly recommended.

I highly recommend Alliance Plumbing and Drain. Very timely and professional. Will be using them…read morefor all our plumbing related projects. Thanks team!

These guys are the best in town! It's hard to find a company that you can completely trust. Great…read morepricing and top notch service.

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

Peter was very knowledgeable and professional. He provided the service requested in a timely…read moremanner. I will definitely call him again for other plumbing issues. The cost was reasonable for the work he did.

Peter is great! He's helped us with several plumbing issues on our new house. He replaced our old…read morewater heater and gave us a great price. He's fixed two of our toilets as well. He's always extremely helpful, diagnosing the problem right away and quick to come out. Definitely recommend him!

Very efficient and showed up when they said they would! Would definitely recommend! Thanks!!read more

From the owner: Leak Detection Service Pros specializes in location of leaks under your homes concrete slab, in…read morewalls, or in the ground. *we (Don't) do pool leak locating**. Using ultra sonic leak detection equipment and thermal imaging camera technology, our certified team can pin point hard to find leaks and repair them too!

It was a breeze setting up the appointment. They were even able to see me sooner than my scheduled…read moreappointment time. Antonio came out to look at the AC unit and told me that the repairs were expensive and I was better off getting a new unit. He gave a price for the repairs and even destroyed a hornets nest for me. When I told him I would be interested in getting a new unit, he was able to schedule a tech to come out the same day. This time, Will came and looked at all the rooms and the layout of the house. I told him what my plans were for the house and he gave me three different quotes to choose from, all included some type of duct work. Both technicians provided pics and explained everything in a way that I can understand and answered all of my questions. The service was superb!

Immediately tried to upsell me a whole new system before even coming out. No way I'm going with a…read morepushy company like that. Bye.

In Spring 2025, system stopped working. Shumate tech informed me that the 6 y/o heating coil that…read moreTHEY installed was leaking coolant. There was none left. Put in 5 pounds of coolant, charged me $900. Two days later, that coolant had leaked out, too. (What did the tech THINK would happen?!) Needed to order materials to replace heating coil, should arrive early next week, then the week after, then the week after that. Meanwhile, I have no HVAC at all. Called another company, and was up and running in 2 days. Avoid. Avoid. AVOID.

My air conditioner was set to cool at 73 degrees. Noticing my home seemed a bit warm and muggy, I…read morechecked my thermostat: 74 degrees and 49% humidity. Uh oh! Something's amiss, and I got that sinking feeling, fearful that my AC was also sinking. Time to call Shumate and find out. I was referred to the nicest young man who patiently took me through the troubleshooting step by step, including, "Is your Humidifier turned on?" So sure I was that it was not, I said, "No, but please hold while I make sure." Oops! "Sir, it was ON." I corrected it, and immediately noticed the comfort level was already changing. I thanked him. My point in sharing my story is that a lesser person or a lesser company might have said, "Ma'am, sounds like you need a new compressor," or something similarly catastrophic. This employee was honest, and his integrity reflected well not only on him but also on SHUMATE. I forgot to ask for his name, but please check your records -- it was close to 5:00 PM today, June 27. And please tell Ms. Shumate for me that I am grateful to him and Shumate for having principles valuing honesty. Your loyal customer, Margaret E. Roney ("Peggy") PS: Please give my regards to Mr. Jim Bridges, another fine employee.

Had work done on my main sewer line had roots in it, fought with it for over 3 years. Doing yearly…read moreplumbing calls finally decided to take care of it. Called a few places, Mr.Rooter was the best priced and something like this.I wanted to go with a national rated company for the insurance purposes. I honestly can say I was not disappointed. Definitely. We'll be calling again if I have any issue.

Terrible customer service. I had some questions on some work they did at my residence, but when I…read morecalled their office I was told someone would call me back. I've called them well over 10 times (once a day) and have yet to receive a call back. I guess they don't stand behind the work they perform. I looked them up on Better Business Bureau and see that their average customer revies score there is one star! Wish I had checked that before I had them work at my house.

The Plumb Hero is an amazing company. They are extremely communicative, down to earth, and…read moreknowledgeable. When I needed a new water heater, Jaron came out quickly and took his time explaining the problem and step by step solution. He even created a work around until he could come back the next day to ensure I had hot water! On the day of installation, I wasn't able to be home so he took a video after the job was complete explaining the system and texted it to me. The team did an excellent job with the install (made sure it was up to code) and cleaned up thoroughly afterwards. They ensured I was happy with the result and that all of my questions were answered. I will continue to use them as my plumber from now on!

From the owner: We offer tank/tankless water heater installation, water filtration system installation, sewer line…read moreservices, emergency water leak services, hydro jetting, and water line replacement services to clients throughout Norcross, GA and the Metro Atlanta area. We look forward to working with you!

As most of you know, it is rare that I give a five star rating. But this company, Aaron Plumbing…read morewith headquarters in Suwanee, GA, was probably the most responsive and professional service I've had in a very long time. My water heater decided not to break on Tuesday evening, and I needed someone to come out and see what went wrong. It was roughly around 630 at night when I realized I had no hot water, so I Googled hot water repair services within my community. I called two plumbing services that were "near me" and both services told me I was out of their servicing zone. So I reached out to my neighbor and he gave me Aaron Plumbing's information. Now, but this time it was around 8:30 PM, but I still pick up the phone and gave them a call and a lovely lady answered the phone immediately. Unfortunately, I cannot remember her name, but she was remarkably friendly, efficient, and knowledgeable, and she went ahead and looked at the schedule for Wednesday. She told me that she could have a plumber out to my house between 8am and 12noon and I was excited that she was able to fit me into their very busy schedule. The young man, Tom Page, that came out Wednesday morning was also very kind and efficient. He was able to tell me that my water heater, which was the original to the house, would no longer be working for me, and that I would need a new one. I actually knew that I would need to replace my water heater at some point in time when I bought my home in 2019. But, as always, it's a disappointment even though you know it's going to happen. Tom actually had the correct water heater on hand and within a couple of hours had my water heater completely replaced. You'll see through the pictures below the old unit, and the new unit. When Tom was done with the installation, he walked me through exactly what he had done, he showed me pictures of what had been, and what was now fixed or replaced. We also had a great conversation on how to purge the silt in the bottom of the tank, once a year, to maintain the good health of my brand new water heater. I would certainly recommend Aaron Plumbing to anyone in the northern Cumming area of Georgia, because Dawsonville plumbing and other plumbing facilities located in Cumming, GA do not service my neighborhood.

I had used this service before for a washing machine and had the best guy ever! so when I had an…read moreissue with our toilet, called the company again. The kid comes out and tried to tell me to fix a valve seal would cost $370!!! Are you kidding me?! He said he would "step outside" to talk To his manager to drop the price... BS! He was a scammer. I will never use them again.