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    Big Island Little Cheese

    4.5 (6 reviews)
    Closed Closed

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    BIG ISLAND LITTLE CHEESE ATMOSPHERE

    What's the vibe?
    Dogs allowed
    Outdoor seating

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    1 year ago

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    2 years ago

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    3 years ago

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    3 years ago

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    Jersey Mike's Subs

    Jersey Mike's Subs

    3.7
    (77 reviews)
    1.9 mi
    $

    I went to Jersey Mike's today for the first time…read more For the flavor I was looking for, I was able to achieve it. Their original Italian totally fit the bill! But here's my experience: I walked in. There is a gentleman with blonde hair and a cap on who welcomed me. I tell him that this is my first time ever coming to this establishment. He doesn't rush me. He allowed me to pick what I wanted. Now the next young lady who started making the sandwich was veryyyyy new. She was nervous so we'll bypass her little mistake. There's another lady by the name of Bernice who was absolutely amazing. Her attitude was upbeat. She helped me to understand the process as well. Now it's time for me to check out. There is an older lady that's tall who gave NO allowance to the fact that I was a NEW customer. She asked if my meal was to go or not, but she gave me the impression that she may have jumped the gun by wrapping the sandwich before asking the question. So I say, "whichever is easiest for you". It's obvious that there are new employees there so I tried to work with everybody. She lowers her voice and speaks to me in a stern manner. I expressed again I was new to the restaurant and did not know the process. I asked,. "Are you going to put it on a plate and give it to me if I eat here or do you wrap it up and bag it regardless I don't know your process." She explained the process. So I told her just to put it on the bag and that I would work it out . I said thank you. I asked for my cup that she forgot to give me. She says oh yeah, she passed me the cup. At this point, I wasn't gonna ask her for the lid. Then I just said," no worries. We are all new here". At THAT POINT, I knew I would never come back because of her aggressiveness. So as I'm eating my sandwich, here comes Bernice with a smile on her face who asked, " how do you like your sandwich and is everything OK for you?" THIS CHANGED EVERYTHING!!!! When she thought I was done, she came back to the table and said can I help you with anything? How was your meal? Mannnnnn, she won me over!!!! I managed a call center in banking for 7 years and stayed in management until, I retired. When I tell you Bernice totally changed my mind about everything! I will be back. The food was good!!. The lady at the register made it bad. But Bernice and the young man with the blonde hair at the bread station made my day!!!!

    I ordered door dash but called the GM Brenda first to ask for a sweet tea rather then a bottle…read moredrink and to ask for special instructions since door dash don't offer it . unfortunately my food was made wrong and tea was not delivered,and original door dash deliverer promised to go back and pick it up as promised but failed to do so .I called and reported it, to GM Brenda not only did she made it right but she also made sure tea was also delivered and did it with such excellent service and dedication! My husband George ordered on his phone but I spoke with Brenda and my name is Michelle. Thank you Brenda and Kudos to you , and you deserve a raise ! for the best ever Service .And making it personal with a smile and my name written on the bag

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    Big Island Little Cheese - cheese - Updated July 2026

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