Thanks to Ken's guidance and expertise, Ferguson was the perfect place for fixtures and lighting to…read morehelp complete our bathroom remodel. Never imagined it would be so much fun!

The incorrect fixture was ordered by Ken, the designer at the Tampa location showroom on Willow,…read morefor the master bathroom project. I sent multiple emails requesting additional supplies, but unfortunately did not receive a response. I also attempted to contact him by phone, but my calls were not returned. Due to the lack of communication, I had to drive to the showroom several times to reach him in person, which is over a 45-minute drive for me. Eventually, I was able to obtain all of the materials needed for my projects. Overall, Ken did assist with selecting the fixtures for my projects, which is part of his role. However, improved communication, responsiveness, and a more welcoming customer service approach would greatly enhance the experience for future customers.

Went here to look for a shower door sweep but unfortunately they don't sell these. The guy behind…read morethe counter suggested two other stores that may carry.

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Winter Haven, FL. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

My husband and I relied on Ferguson Home to source items for our recent home renovation, and the…read moreexperience was outstanding. They have an incredible, high-quality selection of lighting fixtures, appliances, and kitchen and bath equipment. Navigating a major remodel requires finding the exact right pieces, and their knowledgeable staff made the entire selection process seamless and stress-free. Everything we found in their showroom elevated the final look of our space. I highly recommend them to anyone looking to upgrade their home!

I was so looking forward to my experience here. The place is beautiful! It feels like you're in a…read morewonderland of home accessories. They have showers and tubs and kitchen items and lighting. All beautifully and art, flea arranged, absolutely stunning showroom. However, even though we had somebody help us, Heather her name was there was nothing but mistakes mistake after mistake. She gave us the wrong item. We were very specific about what we asked for. She ordered the wrong item and then it sat on her desk for weeks after we gave her the address multiple times on her voicemail in person, etc., etc. So when I finally had enough and called the manager. The manager, CHristine was very helpful and went out of her way, but I had already moved on to another part of the project and I've been so overwhelmed with construction that I have not had a chance to get back there. I will say, I thought CHristine the manager was great. I would not go back if I had to deal with Heather again. Her listening skills are poor, she doesn't follow through, she doesn't take responsibility. We were very clear about what we wanted. I am a very clear communicator and we didn't get anything close..

I needed some plumbing parts and this location had them! Every where else had a week to 2 weeks…read morewait. The staff is very friendly, polite and professional. The sign on the register says "will call" but only if they have the staff to help. I ordered over the phone and picked up my item 2 hours later. The Pro contractors told me the wait is ridiculous yet I think its just what we all have, short staff. They are part of Ferguson's Build.com. Lots of parts?

Perfect fit for my Kohler toilet you guys were the best!! Everyone was so nice and accommodating :)read more

This is a great location to look at appliance options if you're updating your kitchen, tubs and…read moresinks for your bath area, lighting or other. We would recommend making an appointment prior to visiting so they are prepared to give you all the information and attention. We were assisted by Mike B. who was very helpful and informative in comparing a couple of options that we were looking at for freestanding gas ranges. Really nice experience and very low pressure sales. They just seek to educate the customer.

The gallery is designed beautifully with all of the newest in fixtures. The receptionist is…read morewelcoming and friendly. It would be beneficial if you call ahead and schedule an appointment if you desire to ask anyone a question because all of the associates appear too busy to be bothered thus the one less than stellar award star from me, but hey, if you don't mind that then Ferguson is a place a dreams to design or remodel you kitchen (indoor & outdoor) and bathroom spaces.

We had a bathroom renovation project in planning stage. After shopping online and n person at…read moreLowe's and Home depot I was confused and not finding the fixtures that looked attractive together. I decided to stop in at Ferguson. Even though we were mid-price point shoppers looking for style at good value, the salesperson was super helpful in selecting everything we needed. Looking at the fixtures in person made a significant difference. They have high end fixtures and a good selection of mid price points. After delivery, We were missing some parts and they quickly replaced them. Also had to exchange the light fixture for a different style and the whole experience was painless. How unusual. Would recommend to anybody doing a renovation project.

Called to order a replacement Bosch dishwasher but never received a call back from a sales…read moreassociate. Called again two days later, still no call back. How does a business survive when their salesforce is too busy to take a phone order?

The moment I walk in the guy behind the counter starts telling me how they don't have the part I…read morewant. I go to explain that I need an adapter and he starts spouting a bunch of plumber jargon at me and how they don't have what I'm looking for. I show him a picture of what I'm looking for and he doesn't look at it and tells me they don't have any 14 inch faucets because I'm holding a 14 inch faucet. I explain that I am bringing this in to find a piece that adapts to it and that this faucet is just fine and I'm not looking to replace it in 14 or 12 inches. So he did not understand my problem at all and was telling me how they couldn't solve it. I go to show him pictures again of what I want and he doesn't understand he just starts talking about how they don't have it. I have to explain to him that the picture is showing five different common parts, not one and he then proceeds to recommend some other place tells me all about how they have a selection of parts but that they won't sell them to me unless I'm a licensed plumber. Very unhelpful. Terrible customer service. He had no idea what I was looking for. And upon further Investigation into the pieces that I need he did in fact have the parts that I wanted after sending me out. Was I dressed nicely for this place? Because I'm not wearing overalls doesn't mean I don't know how to turn a wrench.

I wanted to go to a local store that would know more about plumbing rather than Home Depot or…read moreLowe's, So helpful and friendly ! Great prices ! The guys that were there today was amazing , I'm so glad I stopped by !

Terrible, awful, obtuse staff who won't give you a straight answer about the simplest of things! I…read moresourced every little thing from Ferguson for two top dollar bathroom renos from tubs and toilets to towel hooks and lighting. It was easy and a pleasure. That was 15 years ago. My have things changed. I want a new kitchen faucet. They have a plumbing supply location. "Hello, do you have in-store kitchen faucets I can come in and purchase today?" "Um, well not that I know of. I don't think so. You would have to come to our show room and work with a customer service associate to order something that would be delivered to the plumbing supply office, and we would deliver it here and have it for you in our showroom." "So your plumbing supply doesn't carry plumbing supplies?" "I don't think so. Not that I know of. I don't believe they do." This guy answered questions as if he was testifying before a congressional hearing--hemming and hawing and deflecting and not being helpful. Awful. Just tried to get me in to see him so he could get credit for the sale. Never again.

Terrible, I bought a fan hood from Ferguson and had them remove the old and install the new. The…read moreinstaller badly scratched both sides of the cabinets on each side above the stove. Ferguson said they were so sorry and would look into it. They failed to respond after that. No credit or offer of any kind. They just stop communicating. I went with Ferguson mainly because I thought there installers would be more professional than others such as Tate. They were the worst. This is a company I do not recommend.

We bought a dishwasher from Famous Tate with extended warranty from Allstate, the dishwasher is 1.5…read moreyears old and falling apart, we have contacted Allstate several times only to have them tell us to send pictures of the dishwasher, serial number and have asked for hand written date and time next to the dishwasher all with no resolve, I am not a technician or an appliance repairman, Famous Tate will do nothing to resolve this issue either other than give you the phone number to Allstate warranty who answers the phone in PAKISTAN, DO NOT BUY FROM FAMOUS TATE!!!!!

The products the sell are CRAP - the dishwasher has just falen out it seems it was not properly…read moreinstalled --- the microwave I purchased had to be replaced with in a month , and the new on stopped working on Thanksgiving --- seioiusluy --- Christopher Kazor