I made an appointment to have the car checked with emphasis on the air conditioner which was…read moreblowing hot air. The mechanic diagnosed the problem with the air conditioning and consulted with me about how to proceed. He repaired the air conditioner and performed other service work that I requested. He also provided photos of cracks in the suspension bars, and, again, consulted with me about what the repair would entail, the cost of the repair, and the options for safely driving without an immediate repair. Martin Tire provided an Uber driver to take me home and to pick me up when the repairs were accomplished. That was a tremendous benefit for me. My bill is itemized. The mechanic explained each section. He provided discounts as listed as "coupons" on the web site. My experience at Martin Tire Company in Las Cruces was re-assuring and positive.

tire rotation, balance, alignment Did my P/U first, 2 weeks…read morelater the SUV Price charged was different. I mentioned it. They reduced the price to that of the P/U. They told me my shocks were leaking grease and a myriad of other problems. The shocks are new. I took it to the place where I bought the shocks. Shocks are NOT leaking. We went thru the list of issues Martin said I had....with/photos from Martin. Going elsewhere saved me a ton. Martin lost my business. If your word is no good, you're no good.

I love this place, reasonably priced oil change, free tire rotation, & free flat repair. The…read morenicest staff.

I recently had some work done at Big O tires on ElPaseo. My final bill was about $ 2500. I was…read moreshocked when I got home, and seen how bad they had overcharged me on parts used to make my repairs. They had charged me $ 429.00 for a radiator that retails at most places like Trak auto for $150 , they also charged me $ 45.00 each for 6 spark plugs that usually cost $ 13.99 each, and a set of ignition coils usually around $ 125.oo for full set they charged me $ 399.99.. They have said twice now that they rotated my tires which comes free with an oil change, when they did'nt. And today after this large bill they had not re-installed my front bumper properly after installing the radiator. When I came back and showed them their mistake, she wanted me to come back tommorrow, I said absolutely not. Fix it now....!!!! They never update my oil change windshield mileage sticker also, until I tell them. I don't really know whats going on over there, but today i felt so cheated and hurt, and can never go back to them for any service again. I am reporting all this so you will consider this when you are looking for a good , reliable garage to work on your vehicle......beware.....:-(

My daughter's AC went out and this shop was recommended to me for repair. They were honest,…read morefriendly, and fast about the repair. I appreciated the attention to detail and the explanation of what needed to be done. I will be back with my other cars because of the service I received. Thank you!

Jesse and his crew are genuine honest and hard working people. Fast quality service is their…read moretrademark! He has become the trusted go to mechanic for me and my family! He is about providing the best possible service for a reasonable price. He isn't about up selling or charging ridiculous prices. Just great quality services w/speed!

I was real iffy about getting new tires put on the car here, but rest assure I had nothing to worry…read moreabout. Excuse me for forgetting names but the two men who helped were very informative in helping me and got the car tires all done pretty fast but correctly without giving me trouble with the tire sensors. Overall professional, fast, very nice, kid friendly, and informative. Thank you

Very helpful I dont know why there is so much rumors on how bad they are, I've always got my oik…read morechange and tires done here never had any issue. Very fast but granted somedays they are packed and service is a little slow but done right!

I don't prefer Sam's because I love Costco, but when in a small town this is a good choice. Very…read moreclean and unique products. Gas lines are pretty crazy though.

If you're going to have nothing available but self-checkout at least make sure your checkout…read moremachines work. When it becomes inconvenient for customers to shop there they'll shop somewhere else, even if it cost a few dollars more.

Johnny is amazing. Amazing customer service. Prices are incredibly fair as well. I would highly…read morerecommend this place or anybody in Las Cruces if they need an oil change or tires. Every time I come in, one of the men who works his Johnny is so helpful and really takes his time. Johnny is the greatest of all time. Highly recommend.

Amazing customer service! I've stopped here many times on my way home to Mesilla to get a tire…read moreaired up and they've always been helpful. So when it was time to get new tires I came here. They earned my patronage. I am glad I did. Honest, informative, personal, small town assistance. They can get you in and out in an hour or so. (I've waited longer than that just to be seen at some national chain here in town that says they offer a discount.) I never had the "don't you worry yourself, little lady" feeling here. That's very important to me. Johnny gets you fixed right up and tells you the truth about your tires. You can't ask for much more. Go here. Send friends here.

Made an appointment for an oil change and tire rotation... got in and out in about an hour, the…read moreprice was good and there is a large Farmers Market nearby to kill time. All in all a good experience.

Valve stem rebuild on our tire was required during a roadtrip. Customer service sales manager…read morehelped us out while also ensuring all other customers were attended to. Fast and courteous. Thank you.

Took my truck to get the tires balanced due to vibration at 50mph and 80mph. Got tires balanced, i…read moretook it for a test drive but vibration was still there. Immediately took it back and was told tgat they werent balanced correctly and someone else with more experience had re-did it. I took it for another test drive and vibration did gondown by approx 50% but was not completely gone. I immediately took it to another place (discount tire), they checked and stated that not all tires were balanced, one had no weights, one had d weights, one had weights in the wrong place and one had new weights in the right place. I took it back to big O and complained for the poor service. And for claiming to have rebalanced the tires when they didnt do a complete job. I did a test drive with the tech and he confirmed that there was still vibration amd rhat he had only balanced the driver side of my truck and not the passenger side. So he said he would rebalance the passenger side as well. When that was finally done, the vibration was greatly reduced. IT TOOK THREE BALANCING ATTEMPTS TO GET THIS DONE. AND THATS CUZ I TOLD THEM THAT ANOTHER TIRE SHOP CHECKED THEIR WORK AMD CONFIRMED TGAT THEY DID A PISS PORR JOB. This is MOT the first time that ive had problems with This specific Big O Tires location.

The Big O location was on sage , off of hiway 70 in Las Cruces. This location wouldnt do the…read moresimple front brake pad replacement that I requested but gave me an estimate for $1450 of bogus work needed ?? This was a blatant rip off attempt. Disgusting !!!!