Very busy place, I came in on Saturday around 11 AM, they were packed. Ony two service advisors in the front, however they immediately acknowledged me. I couldn't get on the schedule the same day, but one of them walked out, checked all tires, put air in where needed. It was a good experience. While waiting I glanced in the shop. It doesn't take much to see how professional a place is. This one looked just that. read more

Made an appointment for an oil change and tire rotation... got in and out in about an hour, the price was good and there is a large Farmers Market nearby to kill time. All in all a good experience. read more

Firestone Complete Auto Care - Just a pic in the lobby waiting area. - Tires Near Me - Las Cruces, New Mexico

Valve stem rebuild on our tire was required during a roadtrip. Customer service sales manager helped us out while also ensuring all other customers were attended to. Fast and courteous. Thank you. read more

A little late in the afternoon on a Sunday, I didn't think I would find a tire shop open. They sold & mounted 2 new tires to get back on the road. Good service. read more

Great mechanics and the people up front are honest. The guy has reminded me of deals I hadn't thought about a few times over the years. Easy to get to. read more

They had the tires I needed when nobody else did. Tires seemed like a reasonable value given I needed them that night. The quality of service was poor. One of the two replacement tires was inflated above the tires recommendation and didn't have the valve stem cover. The bathroom is disgusting. read more

Hit or miss at this location. I was told today my appointment would take 40 to 45 minutes. It's now Been an hour and 40 my car still isn't ready. ugh! Horrible time management and justice ok customer service. I'll be trying big o next time. Fingers crossed and good luck out there guys. read more

My brake light and abs light came on and I took it into Firestone because they offer a free brake inspection. My car is 15 years old but in good shape. They quoted me for more than I paid for it. I took it somewhere else and found out Firestone was trying to rip me off by $5500. That place is not honest. They're thieves. The piece I needed is only a couple hundred dollars. DON'T TRUST THIS PLACE. read more

I'm a stranger to Las cruces. if you want to fix your car. Do it here! Richard is the leader of the gang. He is good, honest, quick and kind. Friendly & helpful. I landed with a flat tire at Firestone, the fixed it well. They are located in a sweetspot of good food and drinks. So the wait is great. read more

I called and got a quote for my Ram 2500 truck. they said between $95 and $120. when I went to pick up my truck it was $211.57. I only asked for a wheel alignment. they said they did a safety inspection. they tried to up sale me tires due to the inspection, tires are almost new. they said I needed a oil change, it was changed last week. Said they looked at my spark plug wires, it's a diesel no wires. they inspected nothing!!! For the alignment they had no report on toe, caster, or camber. the steering wheel is almost straight. will never use Firestone again. NEVER. read more

I have been going to fire stone for years and i have had good and bad experiences. Since Cruces does not have a wide selection on firestones, I am glad this one has some decent service. They are times when they may take forever to deal with your car but that is due to their high volume. I have seen this place with a full parking lot and and empty one so it really does depend when you go. However, they are usually happy to help in any way or form. So far i have gone for my tires and oil and they have always delivered at a reasonable price. It is always easier to call ahead of time if you have a problem and need it done in a timely manner. Kudos to Victor who is always very helpful at the front desk. He definitely gets 5/5 stars on costumer service. read more

Richard and team are the best! They always make sure my car is safe and sound! Highly recommend this shop!

I have used this business twice and both times they were friendly, professional and completed the work in a timely manner

Sad to say that they once had great service but recently they did an inspection on my vehicle and said I needed a new CV joint which was going to cost me. $500. Also, a new battery which they cited $300. I went to Pep Boys, and they lifted the car for me and showed me where I did NOT need a new CV joint or battery. But, because of their dishonesty I will never return to Firestone. So before you believe them get a second opinion. Pep Boys saved over $1000. dollars. I can believe that they were going to take advantage of me that way. read more

I do not live in Las Cruces. I point this out because I think this makes the service I received even more pertinent in that they were quick to help, honest about what was needed and a very fair price. Didn't try to sell me a new tire, but could have. Fixed the minor problem and I was safe to drive home the next day. The short story is I had a slow leak in one tire and had to drive over 600 miles home the next day. They were so very quick to help and had my car ready to go in a very brief time. I am so very grateful and hope that my review helps them get more business. I highly recommend them for how well they helped me out. read more

Not happy with their service. Wouldn't take the time to do what they told me they were going to do to my car.

I'm a student, and have been driving my way across the country with a trailer I'm living in/building. Someone decided to slash the tire on my trailer for kicks while I was parked at a friend's house. I called Firestone and Victor let me know they could get me taken care of same day, on a Saturday no less. I managed to patch the SIDEWALL of the trailer and drive at a snails pace to their location. They replaced the tire and had me back home within 90 minutes. Thank you guys, I can now get home to my family in California for Christmas....as long as no one else decides they have nothing else better to do than to go for round two *fingers crossed*. read more

Called the store RE: my struts that were installed at another firestone 2 months ago before relocating here. Worst ride of my life since installation. Store manager (Richard) told me for every couple of days he would call me back with the status of the parts order/availability, never got a call back. For two weekends and two missed appointments in a row they didn't get the parts in and didn't call me. Finally, decided to start calling and checking on things daily until my third scheduled appointment. Was told 6 days before my appt this past weekend, 'struts are ordered from the dealership and are 2-3 days out'. Great! So we scheduled for them to have my car all day Saturday to repair it. I show up, no struts. I ask when they will be there, store manager says possibly Saturday but likely monday-wednesday. Great! Let's schedule for saturday for you to replace them and you can do the oil change, alignment, rotate and balance today. Saturday comes and goes I try to call the store around 650pm, no answer. Sunday, I call, Rich (not store manager) answers and says oh yeah it was marked done when I got here today. I go to the store to get my car, the alignment was taken off of my ticket, there were recommendations on a page that were never discussed with me on the phone or in store when I picked up. I didn't want to waste anymore time with this situation so I let him know I have a cfna card but didn't have it on me, I asked him to call CFNA to get my card # for payment. He presses a couple buttons and hangs up saying they're closed and you're not leaving until you pay. (Unnecessarily aggressive approach but yeah, obviously Im not leaving without paying bro). I pull up my phone and log into cfna to look for a statement with my account #. I found an old statement with it after about 10 minutes. He looks at me and says 'well wasn't that easy?' Weird flex bro Ive been going to firestones all over the country for over 15 years and NEVER been talked to by anyone in a store that way. Im not sure what he was trying to accomplish but a simple 'Im sorry my boss must have forgotten to call you last night to let you know it was done' makes up for a lot with customers. To be clear, this is an isolated incident at one store at 311 s main street in Las Cruces, NM. read more

By far the worst experience I have ever had. It took 4 hrs for them to even look at the car. My brakes were squealing and they said they would replace the part another day. Same instance two days after, 4 hrs late, then charged me to "fix" the brakes...the sound came back in an hour. I repeat, worst auto experience I have ever had. I would give zero stars if I could. read more

Went there on my way to work when I had a flat. I got there but they were still not open; I leave early. I waited. When they opened I inquired about the rotation as well. They fixed the tire and rotated my tires. I went to pay; they said it was on them. My next visit will be soon. For more services. I was wondering where I would start my auto maintenance relationship in Las Cruces. It appears it will be this Firestone. Thank you. read more

Had a flat on a road trip and these guys got us in and out quickly. Super friendly and great service! Thank you Richard and Charley!

We were stuck in Las Cruces, on our way from CA to TX, and had been having trouble since Phoenix. Everywhere we went, we got a different diagnosis. When we finally reached Firestone, we were given excellent care and service, from beginning to end. All staff that we dealt with were extremely helpful; particularly Patrick, and the gentleman that rang us up. The work was also done much sooner than was expected. I would HIGHLY recommend this place for trustworthy repairs, and excellent customer care! read more

Saved me on a cross country trip. I could see my tire going flat and drove straight to them. I was in and out and on my way. Great job!

Great price and great work on my car. Very professional service. Richard even replaced my headlight bulb for free

On 9-3-2022 I paid for maintenance and a full vehicle inspection for my car at Firestone. Within 30 minutes of leaving I was stranded on the side of the road. My vehicle overheated due to no coolant, despite "coolant level/exchange" being one of the items checked off on the itemized list I was given with my receipt. When I called the man who answered told me that "they don't actually check coolant or brake fluid because it's a closed system and so these levels should never be low." If nothing was ever going to go wrong with the system, why would I pay a professional for an inspection? Even more importantly, why was it checked off as complete and "OK" if it was never evaluated? This vehicle was to be handed over to a new driver. It died while I was making a left hand turn in traffic; I cannot imagine if this had happened to her. We have taken other vehicles there in the past assuming that all the services marked on the checklist were actually completed. Now we will have to have all of those vehicles re-evaluated. We will never take another vehicle to this dishonest business who does not value either their customers or their own integrity. read more

Firestone Complete Auto Care - Checklist showing Coolant Level/Exchange as "OK" despite never being checked. - Tires Near Me - Las Cruces, New Mexico

Purchased a New to Me 2013 Dodge Ram 1500 with some issues. I was in need of departing for a business trip in which I needed a truck to transport company equipment. I took this new to me dodge to Firestone and received the best assistance I could have imagined. Richard Villa (Service Manager) was top notch. Addressed each issue I had and employee Mike (mechanic performing the work) took care of everything I was in need of to get out on the road for this business trip. Both of these gentlemen provided me with top notch service. I will ensure I tell as many people as I can about the location In Las Cruces. read more

Came in with damaged tire on a rental car (no we did not take the insurance). Tire has split on sidewall so they have to put on a new tire for which rental company will Bill us. Not pleased but it isn't Firestone's fault. Service is relatively fast, very friendly, and definitely professional. - what more can we ask? read more

Firestone Complete Auto Care - Tires Near Me - Las Cruces, New Mexico

During a cross country road trip my front brakes wore down to metal on metal. I couldn't drive on them any longer and it was 5:30 on a Friday afternoon. No one else in town was open, fortunately I found Firestone advertised as open until 7:00 pm. They took me in and repacked my brakes and rotors. Explained and showed me all work and why it was needed and even offered to stay after hours if I needed rear brakes or other work performed. They really saved my ass on this trip because I was short on time and no one else was open until next day. Great professional service and free pad replacement for as long as you own the car. read more

Only place in Las Cruces that has a Mobil RV tire repair truck. Only $39.99 to fix a basic flat. That's a great deal when they come to your RV any where in the Las Cruces Alamogordo area. read more

Probably the worst experience I've had with a firestone. They ordered the wrong part for my car and what should have taken 3 hours took 3 days. They didn't even call and let me know what was happening, I had to hassle them every evening To even know if I was able to pick it up. I usually love firestones but definitely never coming back. read more

Took my pickup for a front wheel alignment after putting a new front end on it the day before complete new front end after dropping it off the sales guy called me telling me I need new tie rod ends I told him I just put a new front end in that's why I took it for a wheel alignment it has all new parts how could it need a tie rod end after telling him that he goes on to say it need wheel bearings complete bull shit watch out with this place they'll try to get ya for stuff that doesn't need to be replace read more

We stopped in today because we're driving cross country and have been having some troubles with oil leaks and transmission issues. Lauro was so helpful and kind!! We knew the Nissan dealership wouldn't be open till Monday, but just wanted to get a quick opinion. He didn't charge us for the oil he added and also didn't try to sell us any unnecessary services. It's so nice to go somewhere and feel like they genuinely care and that you're not just dollar signs. Thank you firestone for always being trustworthy and reliable!! read more

This was as painless as it could have been. I brought my Subaru in last week. They checked the electrical systems and replaced the battery. The staff were masked, the place was clean and the job was done in about 2 hrs. read more

I'm driving through from San Diego to Texas and I'm experiencing a weird metal rubbing sound that isn't my brakes, but is coming from my front passenger tire area. I drive 30 miles with this scary sound to arrive at the Firestone in Las Cruces. I'm greeted with the most kind man who has been caring and compassionate as I explain my stress based on funds to support my travel and any extra expenses. He's a loving and caring man who is clear, concise and knows his stuff about cars. My salvage title car is usually turned away by mechanics by the look of its humpty dumpty appeal, but Kevin inspected it with care and came up with noteworthy options to get me back on the road. He organized a collision center to inspect it further and even drove it over there. His energy is bright and shiny and he fills this shop with laughter and light. This place is lucky to have him here. read more

I went in for an oil change and was helped right away. Richard was especially helpful and checked all my fluids and other mechanics because I told him I was going on an out of state trip and wanted to ensure everything was good. I will be recommending this location to all my family and friends. Thanks again! read more

Do not I say again DO NOT ever buy a battery here. I bought a car battery w a 5 year warranty and after 2 years it needed to be replaced. Went there to swap it and and after a lot of hemming and hawing they finally swapped it out...... oh did I mention the hidden $97 fee..... they explained it as "I'm basically paying for what I used"..... I never had this problem w autozone...... save yourself a trip and go to Autozone for your next car battery.... they will actually HONOR the warranty. read more

Great straightforward service from a gentleman named Kevin. He really went out of his way for us!

Becky was very friendly and efficient. Asked her where we could go in the area and was very helpful. I find it hard to believe anyone could have a different experience here. Makes me think someone was not happy with their situation and took it out on the staff. We would gladly return. read more

Manager will take care of you: small or big issue, he gives you his undivided attention.

Had my alignment done there and they did a fantastic job. Couldn't be happier. Thanks