Shout out to this shop. They first, stayed open late to replace tires that were molested by nails for us after hours. Next, their service on my wife's 40K mile Volvo service was impeccable and much more reasonable than the dealership in OP. These ladies and gentlemen are top notch. read more

I walked in and was barely acknowledged. One guy spoke as I was standing at his counter but didn't inquire what I needed. The other chimed in from the adjacent counter to ask what brought me in. He tells me to sit and wait to be checked in as someone else was being checked in prior to me. I waited an HOUR to check in. Meanwhile, other guests were promptly addressed and serviced. When I called out my wait, there was no offer of apology or awareness of the treatment. I came in for a simple tire rotation with a scheduled appointment. I will not be returning to this location again. My car is still in the damn parking lot waiting as I write this almost 1.5 hours spent in the lobby. read more

in Lawrence my daughter brought her suv in due to a sound coming from front passenger side tire. When big o tires was done with their estimate, to fix the problem was over $2500. Also telling her its unsafe to drive. Well she couldn't afford that so I took her suv to the mechanic I use and he found a rock stuck somewhere around struts, don't know exactly where. Fixed the problem, cost $0. This has been over a month ago. Not good for big o!! read more

Went in to get a tire patch, guy on the phone said he would let me get it for free just for today. Sounded great! However when I showed up the guy at the counter was super rude, his attitude the whole time was just crappy towards me like he was pissed I even walked in. Said he couldn't do it today and offered to do it tomorrow but I work tomorrow, so I just decided to take it to another shop. Didn't want the service after that kind of treatment anyways. Overall left a lot to be desired. I'd go elsewhere. read more

Could not find my appointment and acted irritated by my presence. Spent more time suggestive selling than first focusing on request for new tires and change oil. Had to wait over an hour just for upsold air filter to arrive. Asked to just roll without that, but said already thrown in the trash. Will stick with Telle Tires going forward. read more

This most recent visit was the final nail in the coffin for me continuing to use your company. The last three times I've been there, customer service has been poor, but this last experience was unacceptable. I had scheduled an oil change appointment for 2:45 and arrived at 2:40. My van was pulled into a bay, then pulled back out because I was told it could not be lifted there and would need to be moved. I was assured this would cause only a 15-20 minute delay, which I understood. However, it ultimately took almost two hours to complete the service, even after I reminded staff several times that I had an appointment I needed to keep. When I finally got back into my vehicle, I found oil handprints left on the side of my van (I have photos). In addition, the new service sticker was placed several inches into my line of sight on the windshield, and the old sticker was never removed (also documented in photos). This level of service is unacceptable. I have three other vehicles that I have routinely brought to your shop, but after repeated poor experiences and this most recent visit, I will not be bringing any of them here in the future. read more

This place sucks. Makes you wait hours even with appointment. Didn't look at my tire until 90 min in. Said tire was repairable. Costco fixed it in 15 min. read more

I've been a Big O Tires customer for nearly 20 years, and I've always trusted them to take care of my tire needs. Unfortunately, my experience with the Skyview Ave location in Kansas City, MO, has caused me to take my business elsewhere. A large piece of debris damaged a tire on my Subaru. Since it's an all-wheel-drive vehicle, I needed to replace all four tires. The next day, I contacted the store and spoke to Jacob (or Jake), who was extremely helpful despite being stuck as the only one working the front desk. He patiently helped me narrow down tire options based on my driving habits. We settled on a Cooper tire, but I needed to call back to confirm the exact size and schedule an appointment. Everything was going smoothly--until I called back and spoke with someone who identified himself as the "service manager." Unfortunately, he seemed more interested in reminding me of his title multiple times than actually helping me. He was condescending throughout the conversation, repeatedly calling me "pardner" in a tone that felt disrespectful. Worse, the prices he quoted were significantly higher than what Jacob and I had discussed. It was clear that the "service manager" wasn't tracking, so I asked to have Jacob call me back to clarify the tire options. Mr. Pardner refused and insisted that I deal with him. "Jacob answers to me, not the other way around!" (Yikes! poor Jacob!) His dismissive attitude and refusal to address my concerns pushed me to end my 20-year stretch of doing business with Big O. Later that day, I found another tire shop that was respectful, helpful, and patient. They earned my $700 of my business that day and another $1200 for a set of 4 tires for my Toyota SUV a few days later. I won't be returning to Big O Tires. I understand my purchases might be a small part of Big O's bottom line, but after 20 years of loyalty, I expected better service. Jacob was great, but the service manager's attitude made it clear that my business wasn't valued. I hope Big O focuses on hiring more people like Jacob and fewer like the manager I dealt with. read more

They were very accommodating in a stressful moment. Very reliable. Honors their warranties. Very efficient.

I went in for a tire rotation alignment and a brake check. I was quoted $1,400 I paid $800.00 for breaks and rotors, never get the rotation, and my tires were low on air they did not properly inflated my tires and now my tire warning light is on. As a woman I feel manipulated I have zero faith in Big O tires. And I will NEVER GO BACK. It is sad you can't trust someone you put faith in to do the right thing. read more

Excellent friendly service. Felt very comfortable talking with Jake about my options which aligned with my research. Also had new air filters, a battery, and new wipers installed. Recommend for your tire needs. read more

Okay, so I had a front-end alignment on my car back in December. Now, I'm unemployed and while looking for work, most of my interviews are online. That said, I don't drive much due to expenses vs lack of income. So the problem isn't a result from my driving it around a bunch. This past Saturday I drove some and noticed for the first time there was a noise kinda like a rubbing and/or thumping that occurred regardless of acceleration or braking. Ended up putting it on Jack to take a look and the first thing I noticed was the damn lug nuts on my front wheels were LOOSE. Now I haven't messed with it since BOT worked on the alignment. So I tightened the lug nuts and took for another drive. Problem fixed! This could've been SO much worse had I not noticed it or not tended to it as soon as I did. Loose lug nuts is a result of laziness and/or not paying attention. Simple as that. And there should be NO leniency for that given lives are at stake when driving. Take it for what's worth, but I wouldn't take it to BOT. read more

This place well take advantage of you. They are high dollar and don't give you options if you go in for your safety inspection beware they will always find something wrong and when they do way over priced. Never using them again. Senior Citizen not happy. read more

I've frequented this business location for many years, since way back when they were NTB. I'd been fairly pleased with them except for their multipoint inspections that made my car seem like it was on the brink of catastrophic failure. My last several vehicles have been Hondas and my dealer's service department has always been straight with me. When Big O found issues, I'd take the vehicle to the dealer who, in every case, reported no problems. In more recent times, I've been experiencing Big O's inspections have resulted in much more aggressive attempts to get me to spend huge amounts unnecessarily. The most recent instance was when I dropped off one of my Hondas to have the tires rotated. A few hours later, when I returned to retrieve the car, I was told they hadn't rotated the tires because the rear struts were in need of replacement. As before, I soon took the vehicle to my Honda dealer, who again reported things were fine but I should expect to replace the struts in perhaps a year or two. They said there was a very small leak in one strut but it wasn't bad enough to warrant replacement. Some time ago, I purchased Big O's alignment warranty and since I purchased the current tires from them and get free rotation, I'll continue until my vehicles need new tires, at which time I'll take my business elsewhere. I can no longer tolerate Big O's business practices which appear to me to border on scam. I will not reward such dishonesty with continued purchases. read more

Tires are fine. However, I paid my balance due on the due date (after 5 pm EST) and now have received two collection calls at my work for the flipping late fee. Do not recommend read more

They heard my concerns and provided great fast service. They even dropped their price point to beat the price of a competitor.

THE WORST PLACE TO HAVE YOUR CAR SERVICED!!! I referred my father to this store and location for tires. He purchased 4 brand new tires and brakes. The total was $1800.00 dollars. I took my father back to the shop to pick up his truck and I left. Unbeknownst to me, my father was leaving out of their parking lot, driving down Wornall when he stated all of a sudden his truck started to shake and rock back and forth. He was able to make it to Price Chopper on 85th and Wornall. My father pulled into their parking lot to see that the lug nuts had not been tighten on either 4 of the tires and were coming off! My father could have been in a very serious accident with injury or where he could have injured someone else if all the tires would have come off. My father is 80 years of age and did not have his cellphone b/c the phone was not working at that particular time. He went in to the grocery store to use their phone for assistance to call the Big O store with no response. My 80 year old father walk from 85th and Wornall to 90th and Oak, where I seen him walking down the street with his cane. Once we got up back up to the store, the store manager whom my father dealt with named Ezekiel act as if the situation was nothing of importance. When we explained what transpired he kept saying "Oh that's an easy fix". He wanted to take their work truck and tools and go and fix my father's truck in the parking lot of the grocery store. I advised him absolutely NOT my father didn't have his services rendered in that parking lot. I advised you need to get a tow truck and bring my dads truck back to this shop and put the tires on the way that they are supposed to be. This manager was against that but I went over his head and after talking to Ryan (I guess he may be a general manager), Ezekiel finally called for a tow truck and he brought my dads truck back to the shop to have the tires put on correctly. read more

After big o did tell me correctly that my battery was bad and under warranty after 2 trips back to Walmart is was in fact Walmart fault not Big O tires and Kevin treated me very fairly... my apologies to big o tires they did me right read more

Come here often. They are always fast and add a coupon on when I forget mine. The tall guy is always very helpful. Never try to pressure into add on services. ​ read more

I had a nail in my tire and because I am a woman, I was told I needed a new tire. lies!! Based on location of visible nail, I went to another tire shop and the nail was removed, for FREE!! No new tire needed. KCK Legends location is taking advantage of women and telling lies!! read more

Do not recommend for vehicle inspection. I got the vehicle inspected and they found some defects. I then corrected the defects and took the vehicle back for a re-inspection and at that point, they found more things wrong. I have no issues with the original write up - but to find more stuff after the first inspection is crazy. By the way - they found an exhaust LEAK the second time. read more

Horrible customer service the check in guy need to learn people skills. He act like he was doing me a favor. avoid this place

Purchased 4 tires and the sales rep encouraged me to add a service agreement. Well, the Legends area Big O slow walked the service after I experienced a flat tire. They were clearly handling "other" needs and let my car sit outside for 3-4 hours. After I returned 3-4 hours later, the car hadn't even been moved. I took my car to Berning Tire in Bonner Springs and it was fixed within an hour. I later tried to contact Big O corporate, but no reply. I learned that local Mom and Pop businesses deserve my business. Big O at Legends can take a hike! read more

My brand new car with less than 3000 miles on it had a flat that was unrepairable. Initially took it to a competitor less than 3 miles away the day before. They made promises that couldn't be kept. Had to order the tire to arrive the following day. Never was delivered. Called Big O Tires and talked with Dakota. They had the tire in stock and repaired on my car in less than 45 minutes from my phone call. Dakota and store were very prompt, courteous and competent in delivering excellent customer service and customer experience. read more

This Place is horrible! Their service is horrible! and they don't fix what they broke! They let me leave with one lug nut missing on each back tire and one of them had three Lugnuts that were stripped. I talked to Jordan and he stated they would fix it as he didn't want to lose my business. When I went into the shop for my appointment the manager Jacob said that wasn't so. I took it to Christian Brothers and they would not let me leave with the car because it was so dangerous. Big O Tire's wanted to charge me $360 for their Bad service. Do not use these people! You will be sorry! read more

Went in to get my tires rotated guy at the front desk was very rude acted like I was an idiot because I didn't have enough money to buy a new set of tires for my truck. The guy that worked on my tires and checked me out were very nice and professional though I Will be needing a new set of tires and alignment soon definitely won't be buying them from that guy read more

I had a good experience at Big O Tires. I called and made an appointment. I really needed front tires replacements. I showed up early about 20 mins and got check in and they found me in the system. They checked on my rear tires as well. I was informed that it's important to get my rear tires replaced at the same time since I have an all wheel drive car. They looked at the size of my tires and I have staggered size wheel. It's the curse of this Mercedes. They didn't have the tires at this location , but they were able to call around and get them sent over from another store. I recently had my car at the dealership at was told I needed a bunch of work on my steering system as well and brakes. However, I didn't get to see any of the problems. When they had my tires off I looked over the brake and power steering issues for my self and they pointed out to me the problems. They showed me exactly why my brakes were squishy and soft because of the power steering fluid splashing back and hitting my caliper and saturating my right front brake pads. This was just am going the extra mile. They also cleaned out my wheel well because they though my front axel might be leaking and wanted to make sure so they cleaned up the mess up in there. There found it wasn't the axel leaking but all the power steering rig fluid splashing around everywhere up in my wheel well. After they finished walking me around the car they finished up my brake job. They offered me a Big O Tires Credit Card which I did apply for because I'm spending a fortune to get my car fixed and I needed to spread out some of the cost. I was approved and took advantage of that 0% financing for 6 months. I will definitely be back here to get tires for my car again for my cars. read more

Purchased 2 tires on 10/2021. I was told I need an alignment so I purchased that on the same date. I wasn't able to get the alignment that day due to needing a tie rod. I got the alignment on 1/2022 and was told I have a year from that date to get a realignment. Last week I had to replace to 2 front tires I purchased in 10/2021 as there were wires showing through the rubber. I bought 2 more tires and was told I need a realignment. I'm now being told by the store my warranty isn't covered from the service date it's from the purchase date. Don't purchase anything from this store until you actually get the service. The store manager Jake said it's basically my problem I waited so long. I've been using big o tires since it was NTB. This is bad business in my opinion and would recommend going else where. read more

Very professional and knowledgeable. I spent about an hour waiting while they balanced my tires and watched them interact with multiple customers. Their team treated everyone with kindness and respect. I was very impressed by their focus on customer service. My compliments to Jake and his team. Thet mine and my family's business for life. read more

This was my first visit to this store and I was so impressed with everything about my experience. From the moment I walked in the door this team made me feel welcome. The manager Jake was awesome, he has a female crew up front and they clearly work as a team. I was so impressed I have already committed to bringing my sons car in next week. If you haven't been here and need tires or service, I highly recommend this store. read more

I will always give these guys first shot at working on my car they have always gone above and beyond what they needed to do . they make you feel welcome like a neighbor. I've used these guys several times and always felt like I was treated right and got good service for the money which was quite reasonable read more

We scheduled an appointment online 5 days ahead of time for a special tires needed for our truck. We show up for our appointment that was approved and they don't have our tires... what a waste of time. There should have been some communication if they didn't have them. The man told us it takes two weeks to get the tires we need. That would have been a fantastic opportunity for some customer service.. maybe a call or an email? read more

Sign outside says oil changes with no other information. After 15 minutes of standing in line due to only one person being on the register I'm told I need an appointment. As I am leaving I noticed three bay doors open with no cars in any of them. Way too busy to do an oil change though. read more

Jake (counter) was phenomenal. Honest evaluation of your vehicle and gives options for pricing to work with. Watched Jake work with multiple customers as I waited for auto service and interacts great with customers and with a smile on his face. Excellent representative for Big O Tires. Would definitely revisit for any auto needs. read more

UPDATE to 3: I just spoke to the manager of the store and we're working through the issues that took place last month. Based on the collaborative nature of the discussion, I've updated the rating and agreed to give them another shot. I think this could have all been avoided if there was an earlier discussion like the one held today, but it seems my messages did not get through. Thanks. --------- Nope! Will not ret2015 Kia Optima. Unfortunate. I have been taking 2 cars to this location for a while now, and had purchased at least one set of tires from them prior. There are a couple folks working there that seem like good people that I enjoy talking too. I don't like to write this negative review, but I feel I've been cheated. During my last visit, I had them do an alignment to a 2015 Kia Optima, along with oil change and rotation. I was offered and agreed to a 3 year alignment program, with the understanding they would roll it over to my next vehicle, if I purchased something new during that time. Seemed like a good deal. Well...when I picked up my car, they gave me the readout for the alignment. I looked it over and saw that the rear camber was out of spec. I asked why and they said there was no bolt to make the adjustment. I asked that they confirm, so they also looked in their system and stated that it was not something they could work on. Well, I didn't trust their position on the alignment and went to Kia to see if anything could be done. They lifted the car and showed me where the bolts were to make the adjustment. I had them perform the service (another $75) so that it was fixed correctly. I then called Big O to see about a refund for the failed alignment they provided. They refused a refund and insisted I should have brought the car back to them to finish the alignment after I found out where the bolt was. What?? What sense does that make? They already confirmed their incompetence the first time, and I was already at the dealer on my day off. I'm not driving back to show them how to do their job. The manager agreed to check with corporate and said that he would get back to me that day. He never called back. So...I went to Big O a couple days later. The manager was not working and the staff couldn't help but they took a note and assured me he would call me back. It's now been another 5 days and no call. No solution. No respect. I find it interesting they have signs in their lobby about "trust" and "family" but I guess that's what I've come to expect from service companies today. Needless to say, I will not be going back with either of my cars for any service. I'll consider the $180 3-year plan to be a lesson learned and be thankful I escaped before they did something else (more expensive) to my car that I had to fix. I see no reason why I should have to educate them on how to perform services they claim to provide. Especially in a car that's incredibly common. Are they taking this same approach to all Optimas? How many other brands or makes are they only performing partial service? Lots of questions, but no answers. I hope this is helpful to others to always look at your paperwork and question when things just don't look right. Good luck! read more

Opened right on time but no staff to handle my need for 90 minutes. What a waste of time

They weren't the greatest as NTB, but now with the name change (although the same staff) this service is worse than ever. THE WORST I've found in the northland. Go ANYWHERE but here. read more

Big O Tires is my go to for all oil changes! They work with my schedule and get me in and out in a timely manner. All of the employees are kind and do great work. Plus--they're dog friendly! I highly recommend Big O Tires for everyone. read more

Got a set of new tires and a oil change done today. Competitive prices on tires and great customer service. I will be back.

Buyer beware. Make sure they show you a receipt before signing anything. I was there yesterday for 2 tires and an oil change. Wasn't provided a statement at checkout which I admit was my fault for not asking. After being handed the keys and my receipt I looked it over and noticed a $63 3 year warranty charge. After telling the person at checkout that I was not interested in the warranty they said it was too late and that I had already signed 45 seconds prior. Called corporate and was on hold for over an hour and eventually gave up. read more