Super great and quick with squeezing me in for a nail in my tire. Ended up finding 2 very friendly and helpful, thank you Nathan

If there was a 0 star button this SHADY business deserves it. 3 months ago we bought 4 brand new TRAILER TIRES- which turned out to be wrong load ply. We even bought the road hazard on these for 4 new tires when we purchased all in one go. They have the poor young woman in the front desk managing the whole store, called to compliant and see if they could correct their mistake of selling us 4 wrong tires. The current MANAGER's defense was: "I CANNOT HELP YOU IN THIS MATTER BECAUSE THE COMPANY WAS UNDER A DIFFERENT OWNER" Own up to your mistakes, you could have caused major accidents read more

Big thanks to the crew at Old Cedar Bluff. Had some bald tires and issues with my '18 Escape. They had it in and out in a day, and price was good for all they did. Preston reached out a couple days later to check on it. Thanks everyone!! read more

The shop in Powell squeezed me in without an appointment, and stayed past closing time to patch a tire. Would recommend, and will be back for future needs. read more

I'm pleased with the service I received, all the staff was very friendly, they went above and beyond to help me out. I did brakes, rotors, and a brake flush on my last visit and now my car is road safe and ready for my Christmas road trip. Thanks Big O! read more

Girlies I want to post about a GOOD experience I had. I see people asking where to get tires all the time and I literally was crying because this morning I got stranded at a gas station at 5am with a flat tire and I don't have a spare tire nor do I know how to change a tire. I was able to make it home, I called Big O Tire and asked if they came to peoples houses and changed tires because there was no way I was able to make it anywhere and I don't have a spare and I also don't know how to change a tire, they said that is not something they do, but then he said he would first check and see if he had my tire and ask his general manager if he could send a tech to my appt, a few mins later he called back and said it was approved and they sent the nicest polite guy who changed my tire for me at my apartment. Literally the customer service here is not like a normal tire place i was shocked at the amount of effort they went through to help me when i felt so helpless. So girlies this is where you should be getting your tires! Also they didn't even charge me for coming to my appt! Shout out to Mack for helping me and I can't remember the techs name I feel so bad but shout out to him too! read more

Great customer service today, for my tire repair today on my Toyota Camry. My two son's enjoy the free wifi and the sports channel , while waiting for our tire services. This location has the best price and above and beyond outstanding customer service . read more

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Over two months ago I went to Big O for a simple tire patch. The patch job was done so poorly that a brand new tire (purchased at a different mechanic due to my location when the tire was flat two days later) had to be purchased. Big O and the Manager Karen admitted that it was a bad patch, after almost 2 months of back and forth of myself having to constantly check for updates. The "solution" was to give me a full sized spare tire under their warranty. I am thankful I was in a spot that I could purchase a new tire when the flat happened, because if I had waited on Big O I would either not have a functioning car or driving on a spare for over 2 months. At this point I declined the warranty tire and asked for a full refund of my tire (that can not just be returned now) and the patch due to the negligence of Big O. On 4/27 Karen said she was still waiting on the owner to "come to the store" to get me a refund check. The other option being a store credit, which I declined because my faith in this store is completely gone. This has felt like playing a long game to hope that I forget about this situation. The owner is also MIA as any number listed for Jai is either OOS or just goes directly to a generic voicemail. Bottom line, everyone is super "nice" when you speak to them, but they do not care about their actions and mistakes. Bare minimum effort is made to rectify their mistakes and If I had not called once a week every week for almost two months I am confident they would have "lost" my information and ignored this as they are doing now. I have time stamps and brief notes on each conversation to show the lack of urgency or care in this matter. I have been patient with every interaction with Karen and continued to listen to "im trying" with zero communication on their part. Due to being ignored after phone calls on 5/10, 5/12, and now 5/16 I am resorting to reviews to make sure others are aware of what can happen. Just be careful and fully check the work that is performed. 3/11 - Tire Patch Placed 3/13 - Tire is flat, unable to repair due to bad patch, new tire purchased. 3/13 - spoke with employee who sttd he would give my information to Karen and she would contact me. 3/21 - First phone call to Karen's cell phone. Same employee from 3/13 visit answer and wanted to know why I was calling. Said he would tell Karen that I called. 3/22 - Called Karen's cell, able to speak with her and arrange a time to come in to inspect tire. 3/23 1000- met with Karen, she has me carry tire to back of shop and told me she would have a tech look at it and speak with owner Jai Khanna who comes in a random day Tuesday-Saturday. 3/31 1427 - Called Karen who sttd owner has not been in but should be in the the next two days. 4/12 1123 - Called Karen who sttd that Kai was just in the day prior, advised that after inspection they would give me a new tire (admitting this is a bad patch) under warranty. I explained that I could not return the tire I had already purchased Karen sttd that I could have a full size spare. Had to explain this will not fit in my trunk and not an acceptable solution, especially with the time between events. Karen then asked for a copy of my invoice from the tire purchase and said she would speak with Owner Jai and get back to me. Also acknowledged getting the picture. 4/20 1051 - Called Karen again, she sttd she is still waiting on Jai to come in. Said that she has to speak with him in person because he is hard of hearing and cant be discussed over the phone. I made sure that we were both of the understanding that a full refund needed to be placed. Karen agreed and reassured me that she will let me know as soon as she speaks to Jai. 4/27 1020 - Called Karen for an update, sttd its been 18 days since he was last in and when he was there she was not as she was at a different store. This is where the offer of store credit came in to where I declined. 5/10 called and left voicemail, 5/12 called to no answer, and 5/16 called and mid ring on the 3rd ring was sent to voicemail. read more

They are charging labor while you wait, so my advice is reducing that time by only going to locations at the warehouse. They broke a bolt and lug nut bc they didn't use the lug nut key. (I had to also wait for that part from a separate location. ) At no point did they tell me my tires were not in stock at that location and I would need to wait even though when I arrived I asked to make sure they had the 19in ones there. They Never told me that they broke the wheel bolt, he only told me they broke the seven dollar lug nut, nothing about the $65 extra for a bolt and more labor to fix a bolt they incorrectly tried to remove. I would have left and not wasted almost 3 hours waiting bc of minimal communication. We have gone here for years and my husband is never charged this much. Beware ladies. read more

Made an appointment online, but never received a confirmation. Went in the next day about an hour and 10 minutes before they clsoed. (so there was a full 24 hours). No one was in the parking lot. No customers ahead of me. Ok, so they're not busy. No one in the lobby. So someone comes to the desk, and I mentioned I had a reservation. They looked it up: "Oh yeah, here it is". So ... you had it, but just never confirmed it. Ok. They didn't have the tires that I had requested online. The tires that were their FEATURED tires online. They said they'd have to order them. That would take 7 days to come in. Yeah that was enough. Went elsewhere, made an online appointment, that was confirmed minutes later ... and was taken care of (for a better quoted price) read more

Awesome staff under new management. Excellent custoner service and just an overall super experience. read more

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Great service here! They were busy and understaffed but still got my tire fixed quickly. Very friendly staff and I will definitely be returning in the future! read more

They had on their sign, "no wait oil change 24.99". I scheduled an appt for 10am on a Saturday for an oil change and tire rotation. They tried to tell me they couldnt rotate my tires and that i needed new ones even though the car was only 1 yr old. Also that because it was a Nissan they could only use a certain oil and it would be $65 for the oil change. They ended up taking $10 off after i complained. So ibwaited an hour and my car still wasnt even in a bay for the oil change. So much for "no wait". At this pont i asked for my keys and left. I went to Valvoline Instant Oil Change and was done in 20 minutes for the same price. The bait and switch at Big O is ridiculous. read more

Honest and won't try to over-sell you. I brought my car here the first time for oil changes, then for tires. They beat the price of the other quote I'd gotten and didn't seem like they were trying to scam me. This time I brought it for an alignment because Jiffy Lube had told me I needed it-I believed them because they showed me a paper with the alignment of each tire. I was only at jiffy lube because my car had acted up while driving and it was closest to me. I stopped going there years ago because they were always trying to get me to buy 15 extra things while there. Big O checked my alignment and told me I didn't need it. Thank you for being honest-I will be back here exclusively from now on. read more

I had a nail in my tire and the staff at Big O Tires were incredibly helpful and friendly, fixing it up right away. I will definitely be returning here in the future for any car maintenance! read more

Have bought a few sets of tires from here and had brakes and oil changes done on our other vehicle. The last set of tires I purchased, there was a major price discrepancy between what I was quoted and what I paid. At the time the store was managed by Brandon and he had asked me if I was military and I said a vet so he said 10% off. When I came to pick up my truck, I noticed a discrepancy in even the price per tire. I asked him about that and the 10% he offered and he said the owner, Joe, said no more military discounts. That's fine and I didn't ask, but the quote was with it and that's why I got the tires there. I could have gone elsewhere and got the tires cheaper without the 10%. He then offered me a free alignment during my next tire rotation to make it right. Fast forward 4-5 months and of course, he's gone and didn't make a note. The new guy was very nice, but I am done with Big O besides the free tire rotations and tire warranty on existing tires. I will go elsewhere for my next set of tires as well as any maintenance. read more

Great service, friendly people. Tim went above and beyond to make my experience wonderful. My car is running fantastically and I've had no problems since they worked their magic! Definitely recommend for all your vehicle needs! read more

just went in for a tire rotation and they lady I assume a a manger dressed nice comes out and says your tires are cupping and you need to get them replaced. mind you this is the first rotation I've gotten because I just bought these tires a month ago! once I told her she didn't know what to say they will rip you off so not go there read more

Had a leaky tire. I was courteously greeted and asked how they could help. Leaky tire, I said and he asked for my keys and stating the fair and reasonable $20. if fixable. Curious as to why he asked for my keys and found out he assigned a tech and that guy had collected my car to start work. He offered me hot coffee and seeing my iPad, said there were wall plugs/work surface with a pretty strong wi-fi signal and a label showing the wi-fi password. By the time I got connected/plugged in and made one call, they said I was good to go. Not a peep that my gizmatron also needed replacing-kinda rare these days. Teck filled all tires to correct pressure and assured me that the patch would go the distance of the tire. read more

On September 18th, 2021 at 4:16pm I called to request the total price for two tires and an alignment and Anthony answered the phone with an already rude tone but giving the benefit of a doubt because I am also in customer service, I continued my call. I went on to let him know i had been looking at his website but he said he needed the tire size from the actual tire, which is understandable. As I proceeded to try and find the information he needed he grew impatient with me and with raising his voice proceeded to say " IT HAS TO HAVE A NUMBER IN IT MA'AM!". Had I been a man he would have kept his tone in check!! This being painfully obvious and VERY disappointing since I would have been a returning customer who has also recommend this particular location to my brother before. From this point I will not be passing on anything but my negative experience with a simple phone call. I can only imagine what a face to face encounter would be like. Only men go to this location since a woman will be totally and completely disrespected. Dreadful! read more

James at Farragut location is the master and can do anything make sure you talk to him about all your car questions

I will definitely come back for more service true professionals that gave me the best deal and quality service. I recommend them to anyone who needs service read more