Not a good experience. Truck was pulling left, took it in and was told I needed to replace upper and lower ball joints on both sides, two tires and get four wheel alignment. Was quoted over $2000.00. Decided to get 2cd opinion, ball joints were in perfect condition, needed two tires and 4 wheel alignment. Saved $1700.00. Truck is now great. Buyer beware! read more

This location is just a rip off and not trustworthy. They lie about repaires and time. I brought my car in on Monday July 31 for a nail in my tire. I dropped it off at 11:15am and was told it would take about 1 1/2 hours. So I said I would come back to pick it up later. Around 3:30 I called to make sure my car was fixed. The person who I spoke with (Dino I think) said no they had not even looked at it, it has a been a crazy day. I told him what I was told earlier and he just laughed and said that was not possible. I finally get a call 4:36 telling me the tire can not be fixed and that I need a new tire and I need to decide by 5:30 if I want a new tire so they could order it and have it in the morning otherwise they would not get it until late afternoon. I informed him I will talk to my husband and let him know. I arrive at 5:12 to pick up my car. When I walked in there were two guys at a register and one talking to a gentlemen. When asked if I needed help and told them I was here to pick my car, the guy I talk to earlier jumped up and said oh, here are your keys. When I asked about the quote for the new tire, he didn't have it and said he would have to email it to me. I get a quote for $242.98. Today Aug 5 I took my car to another place since I no longer trusted Big O. They said it was totally fixable. They fixed in less than an 1 hour and no charge. So Big O Tires is a rip off.....never ever go there. read more

Absolute crooks here. Way overpriced and they will do work that is not necessary. Quoted $1,000 to replace a strut. If you bring a fleet vehicle here they will mislead the fleet manager into thinking work needs to be done when it doesn't. They will also perform service out of sequence on fleet vehicles. They lost my personal business as well as 4 fleet vehicles that I have. All because of their greed to squeeze a couple extra bucks out of every job. Pathetic. read more

Love this place. Technicians taught me how to clean my K&N air filter instead of selling me another.

Worst experience ever at a Big O Tires shop. I had an appointment for 2:00 pm and they didn't even get my car on the lifts until almost 3. After the car was finally lifted it took the technician 30 minutes just to drain the oil and add new oil to the vehicle. My tires weren't even rotated even though the paperwork claims they were. After my car was finally done it took them another 15-20 minutes to tell me my car was done!! I will never return to this location again! read more

Nothing but great service from start to finish. The crew at the Happy Valley store never fail to go above and beyond.

I would like to thank all the employees for being so helpful and informative during the whole service process with my vehicle. I was treated with excellent customer service from start to finish. I didn't feel like I was being rushed or ignored whenever I had questions regarding the service work that would be done that day on my vehicle.The employee also offered if I would like to view the work that was done and he explained the best of his ability in order for me to comprehend. One last part I wanted to mention was that I didn't feel like I was getting taken advantage of. These employees are knowledgeable, trustworthy, and most importantly honest. read more

I would like advise to the world that this Big O Tires had the best customer service. The manager Garrett Collier and Dan Pemberton provide excellent customer service and their WORD is BOND. They have swapped out my wheels on numerous occasions, read my codes on my cars while diagnosing them successfully, as well as provided me with thorough oil changes. I will forever be a lifetime customer due to these two men though, their customer service and guarantees are second to none. I appreciate everything you guys have done. Dan you really are the MAN. Garrett you as well! -Brandon J. USAA read more

I purchased my wife's tires here and was hoping to find a decent mechanic. I took my car in as well for service. Here are the sequence of events. 1) Took my car in for oil change, tire rotation. They never did the tire rotation (they never asked where my wheel lock key was) but charged me for it. 2) Took my car in for a "check engine" light issue. They told me it was a sensor ($100) but it later went off again. Then they told me it was my gas cap ($21) and purchased one from Toyota. When that didn't work, they advised me I needed a new gas tank assembly (over $700; I later learned from Toyota it WAS the gas cap, they just got the wrong one). At least this time, they asked for the lock key for the tire rotation but am so glad I didn't follow their assembly recommendations. 3) I took my wife's car in for an oil change and to replace the radiator to manifold hose. They called and told me it was ready but when I showed up the owner took me over to see they broke the radiator. Another day in the shop (and my wife and I both work and have two kids to manage). They replaced the radiator, but when I drove it there was a fluid leak. I took it back (another day in the shop). When installing the radiator, they inadvertently cut or did not replace gasket to the radiator / transmission line. They fixed it (free) but when I got it back, our transmission fluid was low. Make your own conclusions, but I am not servicing my car here ever again. read more

Great service and they did not try and sell me more than what I needed. The oil change took a little more than expected but nothing major. Just make sure you make an appointment. Will definitely recommend to others! read more

These guys were great about a year or so back but now they seem to have had some front desk changes. I came in for a rotation and was told they cant rotate my tires as they were legally bald. I took it to not one but two other discount tire stores who said the tread was about 5 and that not only could they be rotated but they were good for another 7-10k miles. I've lost trust in this place and will go back to Discount for tires from now on. read more

This place is awful. I got new tires on my SUV and an oil change. My car sounds weird and the steering felt weird (felt a pull while driving). So I went back to them and they said I needed an alignment, so I got the alignment since I do not have time to go to my mechanic. After the alignment, it still felt weird, so I just went to my mechanic to get my door window fixed. My mechanic told me that the alignment was done wrong, he didn't touch it because he wanted me to go back to Big O' Tires since it's under warranty. I went back and got it fixed, and it just doesn't feel right anymore. I am never coming back here again. Just go to your main mechanic and get it fixed there or the dealers. read more

Went to Big O tires this morning to fix a slow leaking tire, I ran over a nail somewhere. They were very nice and I was in and out of there within a half hour. I definitely will be back when I need a new set of tires. read more

The car has its new tires and it's ready to go.... too bad the staff never bothered to tell me the car was done and just let me sit there waiting while they literally stood around joking and laughing. I was also told the fluids would be checked, but nobody bothered to discuss that. So I'll get a transmission flush from a real professional and next time I need tires, I'll go to Discount Tire where they understand customer service. read more

This is a great location. Yes it is a bigger name tire place here in the Valley, but the manager, Mike Sports, and his staff are what sets them aside from everyone else in the PHX/metro valley. Mike is a very professional manager, and very friendly. His techs are very professional as well. I had 4 tires put on my truck there, and was happy with the service I received. All of the staff makes sure you are taken care of (need a ride, water, etc.) They also are great at keeping you updated as to the progress of your vehicle. I grew up in "small town America," and this felt like going to my local tire shop back where I grew up. I highly recommend going to see Mike and his crew for tires, or other maintenance needs. You will not be disappointed in my opinion. read more

I've had several vehicles serviced here. Tires were more affordable than Costco and a one off tire repair was completed in an appreciable time frame. No complaints from me at this point. read more

All I can say is God bless the men in this store. They turned a horrible day into a blessing. I got a nail in my tire on my way home from work and they were able to fit me in last minute to fix it. They were the epitome of well mannered- world class service, all around nice, friendly people. I'll be forever in their debt for helping me that day and I highly recommend this location for your tire issues! Thanks guys!! read more

They removed a nail and plugged a hole in one of our tires at no charge, and they were awesome! We will definitely go back there for service work. read more

Very friendly staff. Answered all my questions quickly and sent me away with free lug nuts. Will definitely go back for any other tire or wheel needs. read more

Went to Big Os on Saturday for a tire that was losing air. Determined it was leaking around the rim. All they had to do was break it down and put their lubricant on the bead. Would not do that bc "it was too old". Asked worker if I should take this tire to discount tires or tire rack? He said they will just try and sell you a new tire. I responded, "What are you trying to do???" This is the 3rd tire I have taken to Big O to fix and EVERYTIME they have some lame excuse why they cannot fix it!!! Took it home and put it on my harbor freight tire machine and fixed it in 10 minutes!! Do not do any business with these charlatans!!! read more

Quick! Friendly Service. Price is great too! This is the best Big 0 Tire Center out of all of them. Thank you ! Matt and staff for great honest friendly service. VERY HAPPY read more

My car got damaged on the lift, the car wasn't centered and one lift arm dented left side of the car . I got back there when my car was still on the lift and I was able to see it, but before I noticed it no one bothered to inform me about the problem. After I pointed it out the manager-- Garrett told me that they just noticed it right before I got there. Let me tell you if I can see it from the parking lot sure enough they can see it in the shop especially that all 4 wheels were already off . I got really upset but the manager again told me that this is plastic and after they will lower the car it will return to it's original shape , well it didn't . I can tell you that if I showed up 1 hour later no one in that place would say anything about it and since it was dark outside I probably wouldn't notice it . So I had to get an estimate for it and 2 days in the shop . They are more expensive than most shops when it comes to tires, they just had the special tires I needed available the next day and I didn't want to wait few extra days with discount tires ---big mistake on my part . I wouldn't recommend this place to anyone It's not enough that they damaged my car but also left dirty hand prints all over my car . if you decide to let them work on your car don't sit in the waiting room go to the parking lot and keep an eye on your car -and after that this will be your last visit there. People there are nice and friendly until you have problems and they are not so nice anymore . $0.0000 compensations for all the troubles and wasted time read more

We paid them $700+ and left our car there 3+ days and all they did was break the cruise control, apparently because the manager is scared of his mechanics. All we wanted was to be able to fill my gas tank without the gas pump shutting off every few seconds. I told them that I suspected it was the evaporative canister. On the third day they tricked my wife letting them clean the fuel injectors cause that could be the problem...swindlers! I went down, paid the bill, told the manager at the time that they were obviously robbing us and took our car back. The manager apologized, explaining that he has trouble with, and doesn't get along with the mechanic he kept assigning to our car; but he's been working there a long time so there's nothing the manager could do about it. I replaced some exhaust valve on evaporative canister that was blocked up and then the gas began filling up fine. It was easy and cost $8. It's acting up again so I will replace the whole canister this time and it will cost like $80. read more

Brian Elliott, no desire for customer service, takes advantage of ignorant females. Took girlfriends vehicle back after purchasing battery to have it replaced via warranty, while he walked me inside to go over paper work I decided not to pay $18 for labor and to do myself. When he walked me back to my vehicle the mechanics had already swapped battery so he made them take out the new battery, Reinstall old batter and said I can take the car when they were done. Not cool. Owner seems nice though. Sure she would have made it right had I spoken with her before yelping. read more

Big O Tires in Phoenix Arizona has great customer service. They make sure that they go above and beyond for their customers. But they have the tendency to raise their prices after the job is complete. If you pay before the work is done it will be cheaper than it is after they have finished the work on your vehicle. The workers don't seem to be the bestie the world but they will do the best they can and try and help us in whatever way they can. The workers and prices could definitely be better but they have great customer service and I think that is very important in the business world read more

Another great experience at big o tires 9-12-2015 thank you for going the extra mile Garrett will always be coming back here and would recommend this place to everyone who asks me thanks again Garrett read more

Great service from everyone in there. Dan Pemberton and Javier were awesome, I am sure the other guys that are not mentioned are great as well. Everyone in there worked very diligently. Lexus is 250 read more

I had an awesome experience with this shop. They fixed a slightly bent wheel in a few hours. Also super fast in and out with an oil change. Thanks for the awesome service! See you at 30k. read more

Yet another great experience. Battery died on my Infiniti QX56 only one year after purchase. Got a jump from AAA and went directly to Big O. No hassle whatsoever. It's was early afternoon and they had a full schedule but I needed the car the next day. They went out of their way to accommodate me, all under warranty. Even got shuttled to and from my home. The whole crew are exceptional, highly recommend!!! Thanks again guys. read more

They deserve a 0. Worst customer service ever. Biggest scam telling you have to buy an additional warranty and won't honor the manufacturers warranty. They stole my full size spare tire and put a donut on my car then had the told me it didnt have a full size spare. When the car was sold to me, that was one of the selling points that there a full size spare but clearly this idiot seems to know everything but wasnt there when I purchased the car. I told them they had horrific customer service and the rep had the nerve to chase me down after I'd left the store and yell at me more when I was out in the parking lot. Stay away from them unless you want to give your money to thieves and piece of shit company. Go to Discount Tires they're around the corner or go to Costco or Walmart. AVOID THE HAPPY VALLEY BIG O TIRES, they deserve to go out of business for treating people threatening behavior towards women. What kind of piece of shit employee runs after women to intimidate them when they leave? The assholes that work at this location, that's who. Women beware they will screw with you because they think we don't know about cars. Even the other customer, who was a male, commented to me about how horrible he was treating me and he won't be returning there either. Stay away, get real service elsewhere, avoid the horrific experience and worst customer service. What planet does he think that an aggressive hostile attitude will get them customers. read more

It's always nerve wrecking when you have to get work done on your car but Brian and the team were very understanding and helpful. They addressed my concerns and let me know the state of my car without trying to up sell to me. Thank you for providing excellent customer service and for the quality work you did! I highly recommend this location! read more

I had the best experience here at this Big O Tires. I originally talked to Mike who is one of the owners and he was so friendly and wonderful and then I ended up talking to Garrett who was also very nice. I needed some radiator repair work and they were so honest and helpful when they explained to me what was going on. I asked them a million questions and then my dad called and asked a couple more and they were so great with him too! There was girl there named Desiree, that is also one of the owners and she offered to take me home while my car was getting worked which was so convienent because I had work to do at home! It is awesome to see a girl in such a male dominated field because she made me feel so comfortable and she was so nice and knowledgeable! I asked them about the bad post they had on the girl with the tire she wanted to return and they told me a little bit about it. But they said that like most things it got blown out of proportion. The customer had a tire with a nail that could not be repaired and she needed a new tire. They offered to put her spare tire on and she refused saying she was going to the airport and did not want to deal with the spare and she wanted to purchase a new tire. Then a couple of weeks later she called and said she wanted to return the tire. Then Robert told her that they can not sell a used tire as new tire and they would be happy to "trade" her into whatever tire she wanted and she didnt want that because she already bought tires somewhere else. And she was upset because she felt like she should be able to return this "used" item. I wanted to post this because I feel like this store was so awesome to me and I dont want one persons review to hurt this store. EVERYONE was so awesome and my car is working perfectly! I am so happy and will definately be back!! read more

The staff was so friendly when I brought my daughters car in to check her tire pressure. One of the tires had a nail in it and they offered to fix it right away. I was in and out within 10 minutes. Thank you so much!! read more

you have to be careful who you let work on your vehicle, they mangled a lug on my truck and had the balls to charge me $99.95 to replace it, will not be going back to this location. manager very nasty trying to get loud when i questioned this. read more

Came in for a patch on my tire since my neighbor (a retired mechanic) told me that was all I would need. After waiting 40 mins, they told me it can't be patched and I have to either buy a new tire, or they can put the donut spare on. (wonderful choices right?) The price of the tire is less than $120. However, Big O charges $16 balancing (for each tire) and $25 for installation (for each tire) along with normal fees and taxes. To my understanding, many places do the balance and installation for free, or for a much lower price. When I told the counter guy this, he said "The fees help us stay in business sir." When I told him other places stay in business without the fees, he just shrugged and said "Well, we're not them." Awesome. I was also told it would take about 45 mins to complete, and it took almost 2 hours.... For ONE FREAKING TIRE CHANGE. (There was ONE person ahead of me) Long wait times, rude employees, and insane labor prices equal me DEFINITELY not returning to this location. read more

Got my oil change done. I had a coupon that expired on the new year and they took it without a problem. I really appreciate that since times are tough in our family. Greg is am awesome guy. After my oil change was done, I forgot to mention that my hubcap was a tad off the tire and Greg was nice enough to get it back up and adjust it for me. Great people and customer service~! read more

DAN is the MAN! I went to Big O's because my BMW was flashing on my console that my tire was running low. From The moment we got there Dan, the service manager greeted us w a great welcome and smile and immediately looked at my car. Result was leak on firewall that could not be repaired. He took the liberty of call 3 stores to locate run non flat tire and quoted me a price. He then asked me if I had tore warranty on my tires because they seemed farther new. I went home researched and found that dealership was willing to help since the tires were so new. I can Dan back and let him know I would be going with the dealership. Instead of him being upset he lost the sale, he was happy to hear they were willing to help me out and his friendly tone of voice made me feel as if he truly cared about the customer and not just the sale of a single tire. My husband and I have always used Big O tires on Deer Valley, and will continue to do so because of the top notch service they provide. Thank you Dan for genuinely caring about your customers! We will be back!! Delia read more

Everyone at this place was a HUGE help. A friend and I were in need of it when our trailer tire got a hole in it while we were driving. They were already locked up and closed yet they were happy to change our tire on our boat trailer right then. We were taking our trailer around to their garage and then the axle on the trailer snapped. They helped us move it into one of their parking spots(more like 1 and 1/2) and they let us keep it there until we could get it fixed. It was there 9 days and whenever we came out to work on it, they would always give us a hand if needed and helpful advice. Once we got the trailer back in order we shopped around for tires since we just spent some unexpected money on the axle. They had the best price around. I don't think many other tire places would have done the same for us as they did. THANKS BIG O TIRES on Happy Valley Rd. read more

Awesome service! Dan was the person I worked with and he was helpful and knowledgeable. I went in with a completely flat tire and out an hour later spending much less than I anticipated! read more

I purchased a new set of four tires in October 2015. They are rated at 65,000 miles tread wear. I have 25,000 miles on them. Today I took the car in because I noticed a minor vibration at freeway speeds. I asked them to check the balance. They asked if I also wanted the alignment checked. I agreed, since they said it was free, even though I had the alignment done by another Big 0 six months earlier. A couple hours later they called and said I needed four new tires. They said mine were worn, bubbled and separating. I was surprised because I looked at them before I took them in. I asked them about their pro-rate policy. They said they would not prorate the tires because I have to prove that I rotated the tires every 5000 miles, prove I had an alignment every 6 months, prove that the tires were always properly inflated, and prove that there was no other mechanical issue that could affect the tire wear. I asked where that was stated in any of the documents I was given when I bought the tires. They said I should just know this. They refuse to prorate the tires, but the manager offered $15/tire discount if I bought a new set. I declined. I asked if they had checked the balanced and alignment (the original reason I went in). They said no. I drove the car back to my house and removed the tires for thorough inspection. I did not see anything close to what they said. I asked two other knowledgeable people to look at the tires, and other than normal minor wear, nothing that would cause someone to buy a new set of tires. Be aware. Deceitful attempts at up-sell. Warranties are not honored unless you the consumer can prove to them that you have fulfilled all the requirements as stated in the fine print of their document, even if they never disclose to you or provide the document. FYI, Walmart will pro-rate tire wear without requiring the ridiculous proof that Big O demands. read more