had my car serviced again yesterday at Big O on Happy Valley Road in Phoenix. First rate operation! Great service at a fair price! Great customer service. My service writer yesterday was Logan. He is great! Jim D. read more

I stopped by this morning at the big O at Happy Valley Rd., Joseph was very helpful and after only a half hour wait he got my car in and they discovered that I had acupuncture in my Michelin tire. Luckily, I purchased Michelin tires we have a puncture warranty and another half hour transpired. They had the tire repaired, and Joseph was there to let me know that there were no no charge as it was covered by the Michelin puncture proof warranty very satisfied with having worked with Joseph. He is a credit to their business. read more

When I made the appointment, they clearly stated the tires were in stock. However, once I arrived, they told me they had to transfer them from another location. I waited for two hours without a single update; it wasn't until I went up to ask that they told me the tires weren't available and tried to reschedule me for another day. Then, as I was leaving, they suddenly claimed the tires were in stock after all! It was a complete waste of my time. To make matters worse, during checkout, they tried to deny the 'Instant Savings' that were confirmed when I booked. I had to argue for a long time before they finally honored it. Even though there were clearly both 'Instant Savings' and 'Manufacturer Rebates' available, they kept insisting there weren't. The whole experience was unprofessional and left me with a very bad impression. read more

I was not impressed with this place. I felt dismissed when I arrived - the guy at the front desk called someone about payroll and then answered another phone call while I was standing in front of him trying to check in. They suggested a lot of work that I immediately got a second opinion on and none of it was necessary. Pickup was similar, no one showed me where my car was, plastic was left on my seat. I was happy with the $50 oil change coupon but I'm not interested in going back again. The customer in front of you is more important than the customer calling and a little bit of friendliness goes a long way. read more

If I could leave zero stars i would! They damaged 2 windows on passenger side with hot metal flying from probably a grinder. They totally stripped out one lug. Barely put it on and let me drive off. Then for some reason they replaced one of my other lug nuts with one that didn't match. If you value your life I would suggest you go else where! read more

Big O Tires - Glass very badly pitted - Tires Near Me - Phoenix, Arizona

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The shop owner reached out to me and graciously offered me a full refund, which I accepted. I now understand why they didn't bleed the rear brake calipers and the owner agreed with me that it would have been better if the service writer had informed me upfront that they couldn't bleed the rear brake calipers because of the electronic parking brake on my vehicle. read more

They damaged my new car. I just bought a car, took it for an inspection and oil change only to come back to negligent damage on the passenger fender and headlight. The kid who drove my car thought it was in reverse when it was in drive was the explanation that's after they tried to say "brake malfunction" sure nice try I guess. We all make mistakes but this could've been avoided if they cared. Take you car somewhere else so this doesn't happen to you. read more

Big O Tires - Tires Near Me - Phoenix, Arizona

Was shocked that they were open on Sunday but happy they were. Had a small leak and fix a leak didn't fix it. They were great and got it fixed with no problems. It was a small screw that caused the slow leak. Thank you guys for assist me. read more

Had a coupon, asked what was included. Oil change and tire rotation. When getting ready to pay, I asked if the tires were rotated. The service adviser asked his mechanic, Nathan, and he said yes. I looked at my tires and they were not rotated. I asked again to speak to a manager and was told he was in a meeting. The service advisor did seem interested and blew me off about the tires. I will not be going back because they are not truthful and lied about tire rotation. What else is mechanic lying about????? read more

5 star service Brandon Elliott is a gem! We drove my son's car in on a donut! He was thorough and patient describing the best tires and sales deal available. We drove out feeling well take. Care of- Thanks Brandon read more

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The best customer service! I had the pleasure of working Logan two different times. He was very friendly and kind to me, as I am not knowledgeable about cars at all! I was just helping my spouse out while they were working. He went above and beyond to make sure I was helped quickly and got what I needed- no pressure to get anything else. I will absolutely be back to this location in the future and highly recommend. Thank you Logan! read more

Had a fault code: P0306 on Wrangler and replaced IC6 nice and fast. Running great! Logan or Calvin your go to.

The service was great! i believe it was Anthony and Logan helping me out and they both were very kind. they replaced my tire with a new one and it was affordable compared to other shops. Definitely will be back for my other tire that needs replacing read more

My son bought his tires there. For the past 10 days his tires have been losing 12 psi per day. After waiting for three hours to get the problem resolved, he was told there was no nail and there was nothing wrong. They rotated his tires and sent him home. No resolution. Basically implied he was a liar. What difference is one day going to make? It has been leaking for 10 days and doing nothing is going to make it stop, so he can sit there for 3 more hours. This place is a joke. I called for him and was hung up on. read more

I recently needed new tires. Kevin was very informative, courteous, and kind. Car repair is never fun and the person helping you can't always do anything about the price, but it's about the care that they put into it. Big O tire has exceeded my expectations. I actually ended up meeting a car battery about two weeks later. I feel bad because I don't know their names, but there were two more employees who went out of their way to help me as much as they could as well as another gentleman at the counter who just was a smiling face and in times like this these are the things that matter. They surely have my business in the future. And I know that if I ever have a problem, they are a phone call away. Thanks again Big O! read more

Big O Tires - Michelle BMW - Tires Near Me - Phoenix, Arizona

we came in at the Happy Valley location and Calvin and staff were were excellent in performing customer service and very helpful with finding us the tires we needed and getting us in and out in a very timely manner!! The have a nice customer waiting area! They checked in on us to see if we needed anything along the way!! we will definitely come back to this location!! oh and we also told Calvin what our maximum of what we can pay and he found us a quality set of tires for our truck and came in under!! so very helpful!! read more

This BigO has always been here for me and my car. Was getting alot of noise by passenger front tire, stop at BigO, a short wait, they took a picture, the control arms, the bushings that hold the arms to my car, were rotted out, all of them, front and back, parts were ordered, left my car with BigO, the vehicle was finished the next day. Received a courtesy ride home, and back to BigO next day, Thank you BigO. I've had all my car repairs done at this BigO. Their great! Their honest, dependable, parts under warranties! You can't go wrong, great friendly service, always ready rmto help, very knowledgeable with most car repairs. Give this location a try, you won't be sorry! Way to go Guys!​ read more

This past week, I noticed a bad smell from the front of my car. I opened my hood and checked with a flashlight but didn't see anything. I looked under my car, in the wheel wells, etc. Still no sign of an animal or feathers. I called BigO, my local car repair and tire company on Happy Valley and 19th Ave. I spoke to Cal and he said to come by in the AM and Logan would take care of me. I call in the morning and they have an open bay so I drive down. Logan greets me and gets Issac to put my car on a lift. We look everywhere. Nothing. They remove a couple of plastic compartments where something may have crawled up into. Still nothing. They remove my in cabin filter, and look in the front towards my radiator. Still nothing, but they can all smell it. Finally, Shane peeks under a small opening near my bumper and discovers a dead Quail. Issac pulls it out and disposes of it. He then uses a high pressure air hose to clean any remaining parts of the bird. All in all, they took about 30 minutes. I went in the office and asked Logan if I could pay for their time. He said "No", you are a valued customer and we were happy to help. BTW, did I mention that they also topped off my coolant? I tipped both Issac and Shane. I feel extremely grateful to have a neighborhood auto repair place where they treat you like a neighbor. Not just trying to make a buck. Kudos to the entire staff and management. read more

I just wanted to give a huge shoutout to Calvin for being incredibly helpful, kind, and professional over the phone. He went above and beyond to assist me and was so patient with all my questions. You can tell he's a hard worker who really cares about doing right by the customer. Even in a stressful situation, Calvin remained calm, respectful, and solution-oriented--which honestly made all the difference. People like him are the reason customers come back. Thanks again, Calvin! read more

I just want to say thank you to Michael and the team for always providing an amazing service to me and my family. There are many other places we can go to closer to our home but the farther drive is worth it due to excellent service they provide every single visit. The team treats us like family! read more

Today is Xmas Eve I had major surgery and have to use a cane for a bit. Well my first time out driving solo and I hear a weird noise I pull over and omg there's a nail in my tire. Well Logan at Big O came out as he saw me struggle to get out of the car and he saved the day. It was the only tire shop opened near me right now. They were honest did the flat repair at no charge! When I need tires I will definitely be back here. Logan you guys literally were fast, friendly, and honest. Merry Xmas to all of you that worked today on Xmas Eve! read more

Big O Tires - 2022 Bronco tire - Tires Near Me - Phoenix, Arizona

We had a screw in our tire and were able to schedule appt for same day and have it repaired and back to us a few hours later. Was super impressed with the efficiency and customer service provided. read more

I've been going to this location for years without a problem until recently when I took them my jeep tire and wheel for a puncture repair. They scratched my wheel and tried to hide it and denied it when I pointed it out. Once they finally admitted it, they sent it to Express repair. Almost 2 weeks later they called me to come pick it up. When I arrived, they showed me how they scratched it again. After many calls they finally told me to pick it up. I showed them how the wheel was now shinny and these are Fuel Beast Matte black wheels. They made the repair company try to fix the issue. Now the wheel's sheen is too flat. I asked them to just replace the $331 wheel, and they refused. There reason is that they already paid the repair company $400. Now I'm forced to find another tire shop. read more

Fast and reliable service. These guys never cease to amaze me with their eagerness to help and quality of service. They had me in and out in no time and even followed up with a courtesy check to make sure everything went smoothly. I am a seasonal visitor and can always count on Big O to come through. Paul G. read more

Been to this shop many times for repairs and rotation. Came to them to order tire and have them mounted, balanced and an alignment done. It was agreed to be there at the shop at 9am to perform work. I traveled 2 hours to them because I trust them from previous encounters. We check in at 9 hand the keys over. We waited 3 1/2 hours. Truck never moved. Once it did move they said they didn't have the right socket. You'd expect a tire shop to have tools needed to remove tires to service. All we got was "that's my bad". No compensation for time loss and waiting around. read more

Big O Tires has been my choice for vehicle maintenance for years! I've been coming to this location since it opened years ago. Their amazing team here has helped me keep my business and personal vehicles safe and ready to go. They have seen many vehicles of mine over the years and serivce is always top notch. They get my work done on time and for a fair price. Keep up the great work !! read more

We will definitely continue to come back here for future service. Our truck needed new tires, and Mike and the staff went above and beyond to get us a good set for a great deal. I am 8 months pregnant, and we were hoping the old tires on our truck would make it a few more months. unfortunaly, we got a nail on the highway, and that wasn't the case. The staff was able to get me a great deal for our unexpected expense. We got better tires than the ones that were offered at the same price or higher prices at discount tire and firestone. The staff was so friendly and made everything easy even though it's never fun to have to pay to get new tires. We appreciate the happy valley Big O team. They literally made our day. read more

I came in on a flat tire. I could literally hear the air rushing out! They said it would be a 2-3 hour wait. And all this would have to happen on a day I was running late to an appointment!! The man at the front desk so was so helpful and kind, and said he would see what he could do for me to get me in as soon as possible. They were unable to repair the tire, but had just one the right size left in stock! 3 years ago when we got all new tires in CO, we also got warranty on them! So it only cost around $44 for my new tire and for labor! The man said he would be a 2-3 hour wait, well he got me out of there with an hour and a half!! Excellent work, clean lobby, bathroom and waiting area, and very nice employees. I will definitely be coming back!! Highly recommend! read more

Big O Tires - Tires Near Me - Phoenix, Arizona

The team at my local Big O were absolutely fantastic. I had to get a full set of tires and they had me in and out in an hour. The team is super professional and the store is clean and comfortable. If you need tires, this is the place to go. read more

Great tires with a wonderful warranty. Multiple services available. High quality service center.

Got a screw in my front tire , went in to have them patch it , they were gonna charge me $30 , guy goes outside looks at my tire and says we can't patch that and I don't have any tires in stock your size so I can put your spare on for you and order you a new tire for $190. Went around the corner to discount tire cause they did have my tire in stock and the guy looked at it and said I think we can fix this but let me take a closer look and I'll let you know , 40 min later my tire was fixed and there was NO CHARGE !!!! Discount tires for the win . Now when it comes time to replace all 4 tires I know where I'm going. read more

Had a tire go down. Fast and easy replacement. excellent service with full prealign and no hidden cost. great team

Very polite and honest. They do great work in a very timely manner . And importantly the price is right

I had great service and Logan was very knowledgeable and professional. He was able to get me in and out and had my tires in stock. I highly recommend Big O read more

Amazing crew helped me fix my tire with a nail in it. They didnt have any more appointments but on a walk in didn't take long at all.

The staff here is very helpful. Recently, we had a dying battery, the team fit us in and we were back on the road and made our next appointment on time! read more

We have never had any issues with this location. They are always super friendly and quick with service. We have had both our truck and SUV serviced here multiple times. read more

They took care of everything, calling me to make sure they would have tire for me on my appointment, getting me in quickly and so very knowledgeable and friendly. The service took less than an hour. Will definitely keep coming back read more

Easy in and out. They were helpful and friendly. replaced flat tire for a great price. read more

Big O Tires - Only I could get a flat tire from a razor blade - Tires Near Me - Phoenix, Arizona

Great location! Was in a rush to get some new tires for my Nissan, and already had a set in mind. Super kind staff at the front desk and great waiting area. My car was ready the same day! I appreciated the communication with them. read more