I can't say enough good things about the Big O Tires in Tracy. I was in a bind after getting a flat tire about 10 minutes before they were closing, and unfortunately, the tire couldn't be repaired. As soon as I walked in, Jonathan greeted me with professionalism, kindness, and reassurance. Instead of rushing me out because they were about to close, he and his team got right to work. They had my car taken care of, and I was back on the road in about 15 minutes. If you're looking for quality work, fast service, and a team that genuinely cares about its customers, I highly recommend this location. Jonathan and his team went above and beyond, and they've definitely earned my business in the future. read more

We saw a sign for a synthetic oil change and I needed one so we v stopped in. Mark and Eli were great and very service oriented. The oil change included a tire rotation and 26 point check. My car came out with flying colors-just an air filter on the next oil change suggested. I was very impressed and this is our new go to for oil changes and more! read more

I had an appt. for oil change. upon arrival they told me it will be an hour + wait. I told the person i made an appointment for this reason, they pretty much told me they can't do anything about the wait, they had a major work their tech was working on. read more

Just came to speedy with an oil change needed and also just got my tire checked cause it looked bent. I only paid for the oil change but asked about the tire. Darrel came over and gave some insight to what could be wrong. He then was also able to suggest a shop to have it checked at. I'm so thankful as I was worried and nervous. They did a great job on the oil change as usual. Thank you for the help and service! read more

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Big O, did a good job servicing my four tires: free rotation and put a new nitrogen; been there less than forty minutes and it's done

Totally professional, honest and timely service. Pricing is competitive as well. Definitely recommend Big O Tires for a "no BS" experience.

Made an appointment as always for 5/31/24 10am online. I have been to this location countless times and no issues. Today went in to get some wheels/tires installed and as I was about to approve the amount I see a $58 jump in price from SAME JOB on same wheels. I believe his name was Raya (small little guy) or something as the card in front of him was placed. Says, well they must have given you a discount?! Yeah sure! I have been paying this $180 amount for the longest time and so funny all of a sudden the price jumped. I looked for Ian, who was always on top of things when being helped at this location. He wasn't around. I hate it when people who don't know what they're doing acts like they know. Thought this was a place to "go to" but I guess just like americas tire there's incompetent people who tries to rip you off thinking you don't know what you're doing. Anyways, just wanted to inform anyone, check the prices and make sure you're not being overcharged for something you were quoted and not getting what paying for. Unbelievable! read more

Since our Move to Manteca, my family & I have yet to find the "Right" & Reliable Automotive Shop. In dealing with Daniel, his demeanor & professionalism won me over. He is knowledgeable and most importantly, his Honesty showed over and over again during our conversation. Grateful to him and the New Owners for upholding what Big O Tires And its Services are about. read more

Big O Tires - Daniel Nguyen, Steven & One of their mechanics - Tires Near Me - Tracy, California

I have used Big O Tires fore a # of years across different locations/owners and trust them thought honest and positive experiences. I've recently been doing more general auto service with the Tracy location specifically and continue to be impressed with their abilities and integrity in assessments. This week i visited again and was assisted by Sakek (may have that spelled wrong) with standard maintenance and my cousin's car who was told there were potential gasket issues. They changed oil on both cars, but more importantly checked out all the warning lights and items we wanted looked at (that i would have happily paid for). After dropping off, told me i owed for (2) oil changes only and confirmed everything else on cars checked out (brakes, gaskets, belts, alignment, etc.) and no other services were needed. Team here including Ian and another person who sold me tires i fogot name of all good to work with and my cousin was grateful and happy she didn't cost me too much $ :-) read more

Good service, competent, and decent tire selection is available. I wish they were open on Sundays. read more

I had an issue with my car brought it here, they were very helpful with the process. Someone else has also recommended this place. When I first started driving in '97 I use to take car mostly to Big O' Tires. I'm not sure how but still seems to have polite service. Always a plus for me. read more

Ian and his team here are amazing. Not only are they experts and knowledgeable but they also provide amazing customer service. They let me know every step of the way when my car was being serviced. They even checked for free if I needed alignment or tire rotation and explained to me in detail what to keep an eye out for on my next service. I only wished they carried more brands of full synthetic oil on hand then just valvoline but they can order other motor oils for you if you request it ahead of time. No big deal. The quality, value, and customer service I got here was just phenomenal. The prices are very reasonable considering how bad inflation is currently. They are still cheaper than other places. I would 100% come back here and bring the rest of my vehicles as well for service. If your looking for a one stop shop for most of your routine service needs look no further, Ian and his team will take care of you here no doubt. Give them a try. Thank you again Ian and everyone else working here. Keep up the phenomenal work! read more

Great Shop with relatable customer service and pricing. Mechanics here are trustworthy and efficient!

Had a flat on a Big O brand tire. Pulled in and found two tiny nails in the tire. Was told it couldn't be fixed and I'd have to buy a new tire because I didn't have my original paperwork with me and the tire was probably old anyway. Big O offers free flat repair and free tire replacement on their tires, which is one of the reasons I bought them. But there was NO attempt to help, look up my purchase on the computer or call the Big O where I bought them. It was obvious there was plenty of tread left and the nails were over two inches from the sidewall, an easy fix. I had them put air in the tire and limped 25 miles with a slow leak to the next closest Big O in Dublin, CA. They looked up tire purchase on computer (less than two years ago) and fixed the flat in less than an hour, no questions asked. They even put tire slick one all four tires which was kind of funny since my truck was filthy. As insult to injury in Tracy, the place is filthy everywhere and the bathroom had not been cleaned in weeks with a sink covered in tire grime from handwashing and a floor covered in gross filth. There was another employee behind the counter unaware of the dirt covering the service counter and showroom. No pride here. At all. This is my second review, ever. Dont think people need my opinion on everything. But they might need a warning. I was so frustrated and this was all I could do since the guy who helped me runs the place and there was no resolution with him. Too bad since I live in Tracy now and have to take my business to Dublin. read more

Quick, professional and on point. Guy I talked to twice on the phone was really awesome. Answered all my question and made sure I was taken care of. I'm totally blanking on the name but he's one of the guys up front. Great deals too! Thanks guys. read more

I was in need of a replacement spare tire due to a nail puncture. After calling to verify they had the tire I needed, I brought the bad tire, they put the new tire on my existing rim within 10 mins. It was surprisingly fast service. I ended up getting the tire installation instead of doing it myself. That was a good choice because the installation was extremely fast as well, probably about 10 mins for that service. The employees were also very nice and professional. I would go back. read more

Daniel and his crew were amazing. I had a blowout on my trailer in the area and limped in to Big O right before closing. Daniel showed no worries about taking care of me after closing time and getting me safely back on road. The crew and himself knocked out the tire replacement and checked the whole trailer for me and got me rolling. Class act by the guys and I definitely would do business with them again. read more

Great price and professional service. Daniel saved me $$$ compared to other shops. I would greatly refer this place to all.

General Manager Daniel is a incredibly honest and righteous businessman. We run two of the homeless shelters in Tracy, and Daniel took incredible care of us! I can't recommend this place enough because of Daniel's leadership and the culture he's created there. read more

GO SOMEWHERE ELSE! I have been a customer of Big O for many years, However, the new owner has turned a great tire shop into a place I will no longer do business with. Big O has always been more expensive than most places but I was happy to pay a little more for the honest and helpful staff that cared about quality customer service. Since the new owner took over there is a completely new (I'm sure less experienced and cheaper) staff that cares only about upselling and adding unnecessary charges on top of the already increased prices. There is no longer any customer service and I really have to question the quality of work. From now on I will take my business elsewhere, Tracy has a lot of places to choose from: Costco, Firestone, America's Tire, Les Schwab, Amigo, Cox Bros. Etc. and I'm sure most are better than Big O is now and a LOT less expensive. Enough is Enough!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

We were headed out late Sunday afternoon, and noom! A big ass screw in the tire- we got some air and I jumped on Yelp, to see if I could find a place that was open. Big O was open for another hour. I called and they said to come through. They were quick and efficient in patching the hole read more

These guys pretend to be your friend to get your business, then quickly change their tone once they got your money. Their alignment machine won't do a simple alignment, and they are spinning it with excuses in a way to get more money, blaming it on my (not bald at all) tire. I left the shop with my alignment WORSE than when I came in. Head guy continues to talk over me rudely, does not listen, and just keeps trying to assert his dominance in the conversation instead of listening to the customer. Finally convince him to refund me, but he continues to make more lousy excuses about how he can't do it. Finally a woman who was in the back stepped in and took care of it. Horrible experience, trash customer service and rude management. Spend the extra money and go to a better shop. EDIT: I took my car to another shop the very next day and they were able to align it without issues. They spent over an hour getting it right, while Big-O did it in 10 minutes and gave up. This other shop said there was no problem at all with my tires, and I left with a perfect alignment. Big-O is incompetent, cocky, and profit driven business. They don't care about quality or effort! read more

I had been a customer of theirs for a few years, then when they had a change of ownership it seems they found expensive repairs/replacements had to be done ... like $1,400 type of Suspension things, whereas just a little bit prior to these findings, there was NO MENTION of pending problems. And it all seems to have coincided with that change in ownership. I SEE ALOT of people rate this place highly, and maybe they are right and I wrong, but my recommendation is that if you find them wanting to replace a lot of things that are underneath the car ... where most people never crawl ... go to a Dealership and get a Second Opinion. I have never gone back to this place and never will. JUST GET A SECOND OPINION on whether you really need what they say you need. read more

Came here to get a vehicle inspection done and the man who was at the front counter was very nice, detail oriented, and thorough. I appreciate his hospitality and felt good after leaving. Though I did not have any auto service done here, the respect I was given deserves 5 stars. read more

Bought 4 big O tires in august 2016 in Livermore. The Livermore location has great service and people. On my way home, I had a puncture and decided to take the flat tire to the Tracy big O for a patch. The guy at the counter told me unless I had a receipt he couldn't help me. So, I drove on the spare to the Livermore location and they fixed the flat no charge. I will never shop at Big O tires again. Period. For anyone reading this and want the Big O brand, please consider taking you business to the Livermore location. They are a more competent and professional team One star for the Tracy location. read more

Big O Tires - Unless you get a flat.. - Tires Near Me - Tracy, California

I had a pathetic experience at this center. I called and booked the appointment over the phone. At the time I shared my vehicle model Merc GL450. I reconfirmed a couple of times whether they have the break pad for my car and they said yes. Upon reaching the shop they provided a revised price which was 250% more then the estimated amount quoted over the phone. And they said it will take an extended wait time as they will have to order the spares from Dublin, CA. Not only they broke the trust, it also seemed that they do not have an experienced technician. This is the worst place and I would say think 100 times before you even think to come to this shop. read more

The lady manager stepped in to help us get our tire replaced after driving over a pothole that damaged the tire. Our local store was closed since it was Sunday. Even though we didn't buy the tires here she went above and beyond to call the owner Of the store and get our tire replaced. She should get a raise, super helpful and friendly. read more

My car has a noise in the suspension but they said they can't identify the noise because my car is AWD. I need to change the 4 tires so they can identify the noise in the suspension. The parts that are damaged will be the same whether or not I change the tires!!! read more

I went to try to get air in my tires. Thankfully the nice folks and Big O Tires were so nice and helpful. They helped me right away. Big thanks to Amad for your kindness. I highly recommend coming here. read more

The have always taken good care of us! They were in time and we were back on the road quickly!

This place is terrible. My mother came here to have all 4 of her wheels swapped for brand new ones and to have her brakes changed. Seems easy enough for a mechanic right? Unfortunately, my mom comes home and I hear this loud screeching noise coming from the front tires which i haven't ever heard before till she took it to this place. We call the place and they admit that one of the mechanics working there did a bad job on our car. You'd think we'd get a refund or maybe we can take the car back to get the job done right? Wrong. Non refundable job. If I wanted to mess up my cars tires, I would have done it myself FOR FREE. We paid them around $1100 just to have a guy mess up our car. Terrible service honestly. Truly a waste of time and money if they were to mess up your car as well, because you certainly ain't getting your money back, that's for sure. read more

After ordering tires and making an appointment at this location I arrived at the specified time. I was told the time frame was about 90 mins. I could see my truck in the garage with a new set of tires after about 45 minutes. The only remaining task was the alignment. Nearly 3 hours later it was completed. I asked the manager what was taking so long and he replied, "they can only work so fast. " As I stood and watched in this time period only one other vehicle had an alignment completed. I again asked the manger about time it was taking and he said, "there is nothing I can do." I have been a loyal Big O customer for 25 years as this business was first located on Central Ave. I will no longer do business , because they just don't care about decent customers service. Their waiting room is filthy and it is clear they are making no effort to improve the location . read more

I have been going to Big O Tires in Tracy for quite sometime now. I have never experience the worst Customer Service from an employee named Ian. His voice is never pleasant. So monotone. When asking about pricing he acts like it's a task to look up even though I'm in the system. A few months ago I asked about an oil change he told me it was $79. I thought that was rather high cause everytime I go there it's around $39. So I took my car there anyways it was exactly what I thought it would be. Thet also offer VIP service where they rotate your tires and let you know if you need an alignment. Ian's response was "if we do that for you and you do need the alignment we will just do it and charge you when you pick up your car". I've never heard of that. So Ian if you don't like what you are doing you might want to find another job. It didn't hurt to smile or be pleasant. You are representing a BRAND! All if the other employees are wonderful!. Not sure what will happen after this posts! read more

Zero stars if possible. Went in for Power Steering issue, guy tried to sell me over 1600 dollars worth of maintenance. Beware of getting ripped off. read more

Big O Tires - Tires Near Me - Tracy, California

So I brought my vehicle in for brakes and opted to replace the rotors as well. This should be done at least every 40k miles. Since I just passed this milestone, it was time. Total price $295 which included brake pads, rotors and wiper blades. You never know when rain will start falling in CA. HOPING SOON! The employees were helpful and my car appears to be in complete operational order. Why only 3 stare? Time! It took almost 2hrs to get the work completed. Overall? Good experience. read more

This is the 1st tire shop I ever encountered to in my lifetime these guys sold me tires for $1200 did did not even last long 40 days and when I complained them they told me warranty doesn't covered and when they sold me they say it covered till 50000 these guys are a liar worst worst shop ever I can prove that if anybody wanted to kyou wanted to know so save your money and your time and headache do not deal with these guys Manufactured do not even deserve a star but they won't let me post unless I put their ratings fuck these people read more

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This place is not reliable. No customer service. Used to be my go shop but not anymore.

The Best Service in town!! I'm a loyal tire & brake customer of their due to how kind and knowledgeable they are. But this evening I asked an unusual request for help replacing my key fob battery. Without any pause they said "Sure, no problem we can do that now!" Thank you so much Joel Lasker and Big O team ‼ read more

The staff at Big O is amazing. I ran over a FEW nails on a road trip, far from home. I showed up close to closing time. Manager Noman and his staff kept me calm as they honored a service policy from another Big O tires from El Dorado Hills! I would highly recommend these kind people who really have a passion for customer service. read more

Big O Tires - Tires Near Me - Tracy, California

Do yourself a favor and go somewhere else you'll regret it otherwise. If you like overpaying for simple things or waiting 2 hours for a tire rotation then this is the place for you. I agreed to have an air filter change for $39 when I got my $96 bill I was wondering what happened. They told me oh we did two different filters they are 39 each. Look over the bill and 1 filter was $39 the other $45 these parts are like $10 and there is no labor involved. Oh best part is when you get your car back and there is black greese allover the inside!! read more

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