Every since this place changed ownership it has gone down in customer service and quality of work. I went here to get some new tires mounted and balanced, not only did they break one of my wheel caps, they forgot to tighten 2 of my lug nuts and the tires weren't balanced correctly! I took my car on the freeway and at around 65mph the steering wheel was shaking vigorously and my seats were shaking! I'd suggest another tire place. read more

My daughter and I received great service from Steve at Big O. Late on a Saturday my daughter had a flat. He was able to help us get four tires and brakes by the end of the day. I can now feel my daughter is safe on the road. Thank you so much Steve. read more

Brought my personal car and received exceptional quick service. Because of that experience I decided to bring in my company vehicle in too and same thing, exceptional quick service! Thank you Donny and manager and big o tires company. read more

Big O Tires - My personal car in front "Caddy" and company car on street "Terminix" . Thanks Big O Tires. - Tires Near Me - Tracy, California

I was thoroughly impressed by the customer support I received over the phone and also in person! I am usually skeptical about the integrity of auto repair shops, but Justin assured me of all doubts when he educated me on the various mechanical options that were available to me, and he did it without adding scare tactics to pressure me into purchasing additional services. Additionally, one of the guys came into the waiting area from the garage to make sure the customers were comfortable and made sure the air conditioner was working properly! read more

My experience with this store was quite disappointing. I purchased my tires a few weeks ago at the Brentwood store and was pleased with their service. I picked up a foreign object and was force to go straight to a tire shop. When I arrived and ask them to look at the tire, I was told that I should have purchased the extended warranty so they could just replace the tire. I ask them to just see if they could repair it. Hour and a half later that tell me they can't fix it and try to sell me tires. From what I have read about this location, it is all about up selling the consumer regardless of need. I would recommend finding another location to meet you automotive needs. read more

The gentleman came out to check my tire told me to turn my wheel to the right and said $40.00 to fix my tire. He took a while typing my information in and was not friendly at all. When he was finally done taking my information he left with my paperwork. Another gentleman came and ask if I was going to leave and come back or wait for my car. I asked how long is the wait and he said about 45 minutes to an hour. That's when I left and went down to another tire place where they took my tire off and check it for a leak and fixed my tire for $10.00 and check the air on the other 3 tires. O Tires is not a good place. Workers are not friend especially the one that was helping me. read more

From the fist call for a quote to driving off with 2 new tires it was nothing but an awesome experience. Perry and Noman, as well the the rest of the staff were amazing and friendly. I had to stop and get a new tire (decided on 2) since I had a nail in my tire and was driving from Dublin back to Manteca. I was beyond exhausted, just trying to find positive in a stressful day and these guys made the time go fast, were friendly, talkative and just a great crew. They didn't try to upsell, but did offer extra, which I did go with the extra they offered, and Noman gave me a coffee cup and wished me a better day as I left. I will be driving back to this location next time I need tires just based on the experience I had and the positive vibe that was in the lobby. Thanks Big O, you have a great team!! Jen from Manteca read more

This place has fallen off when it comes to service and customer service, have had issues with them before but had a flat today and called 30 mins before they closed and asked if I get there in 15 mins if they can fix it, the manager Perry said yes and I show up at the time only to be told that they can't do it that the mechanics don't want to stay a couple of mins passed 5 to fix a simple tire flat. Save your money and go somewhere else where they appreciate your business. read more

The salesman I spoke to was nothing more then a salesman. All he knew how to say was yes, this will work GREAT for you, and I sell lots of these. I knew what I wanted and did my research before going into this shop so I knew what I had, and what I wanted. They just felt 100% fake. I felt as if he didn't know what he was talking about and just trying to make a sale. I will not be going back to this location. read more

If the rating had a minus 5 stars that's how I would rate this Big O Tires. It took 5 1/2 hrs for a new set of shocks & tires. I also told them on my LP Dodge Ram truck that I was pulling a 5th wheel, wanted 80 lbs of air in the new set of tires. I checked the pressure before leaving it was at 75lbs. Just leaving relatives house 3 days later, Big O TOOK out 5 lbs of pressure so now I only have 70lbs, off to AZ but will be stopping in Modesto to their Big O Tires, crossing fingers they know what they're doing. My advice, DO NOT go to Big O Tires on W 11th Street in Tracy. read more

Awesome place with awesome people! The staff were friendly, attentive, and let me know what was going on the whole time! Am definitely gonna start coming here for more service read more

Very good service . Thanks to Mr.Arif who always give good advices. I am definitely go again there.

Perry at Big O Tires in Tracy was awesome. Great deal on the replacement I needed and great customer service as well. I'll be going back the next time I'm in need of a tire read more

I got a very large screw in my tire. Took it in to get repaired. Unfortunately it was irreparable and they found I had another tire that was bad too so I ended up having to get two new tires. It definitely sucked having to get new tires but it was a reasonable price for 2 tires and the customer service from Perry was great. He explained all my options thoroughly to me and was so friendly when I came to pick up my car. So even though my situation was not the best (with no fault to them), I'm glad I decided to take my car here. read more

Ian was amazing and extremely honest, service was very professional, highly recommend them.

Perry at big o came through big with a tire fix. Didn't charge me for a 3 min fix with a quad tire.

I'll preface this by saying I'm not a local, but I will consider making the 45 minute drive from Hayward to Tracy for auto repair because these guys were that good. We were on a trip back from Los Angeles back to the Bay after a music festival and blew out 2 tires outside of Tracy late at night. We got a ride back to our place in Hayward and woke up early to take care of the car. Problem was, our only other car was on the fritz with with its brakes. We drove it out (slowly) to the "masters" in Tracy that said we needed to replace EVERYTHING including the master cylinder and rear brake and front brake systems. Close to 1200 dollars. I drove it down to Big O and they found what was the issue, a brake fluid leak on the front left caliper. The total cost of it was 500 dollars. Pretty solid save on their part, they caught that the caliper was wet where the other shop didn't. However, that isn't what got them 5 stars. What got them that was the owner/manager giving us a ride (35 minutes away!) to our other car to get the tires and wheels and save us a trip while the brakes were repaired. Such awesome service. read more

Overall was good experience, called last Sunday for oil change he answered politely took asking to come and did my car within one and half hours although they were busy. Ps I called many other locations including Firestone they did not accept my appointment I have done with them online. read more

Helped my buddie and his wife who's trailer tire had a blow out on 580 freeway. My buddie called 4 tire stores and big o was able to get them back on the road. If you need a tire on a Sunday and near tracy ca. Stop by and ask for Carley and she will take good care of you. Thank you Carley for getting my best friends safe back on the road. read more

This place is the best in Tracy. I needed to get my oil changed so I looked around the reviews online. After showing my car, other places suggested I needed a lot of extra services that would drive up the price. I came here and explained the services others were suggesting and they told me I didn't need it. They said the other places were overselling to me to make a buck and explained why I didn't need them. They changed my oil and did the regular services in good time. The service was quick and efficient. They didn't take too long either. When I got my flat tire, I came back here and they gave me a good deal on the tires. I price checked other places, and they were twice as expensive as here. I'm glad I made the right choice. I love this place because they won't oversell you and will give you a good price for great service. I highly recommend this place. read more

Got alignment on my truck it doesn't really drive any straighter now then it did before so pointless. The dealbreaker for me was the owner randomly bumped the price from 80$ to 140$ for the alignment 10-15 minutes in?? I told them to give me my truck back he instantly said okay fine he'll take $80? I own multiple businesses, that is not how business is done, might make some short term gain but you will lose return business this way! read more

My car was having problems with the Tires and here I found the solution, excellent price, excellent service, guarantee and they give you excellent recommendations for the maintenance of your car. Perry is great. He is an excellent guy. I totally recommend this place. read more

I appreciate the team at Big O because they got the tire replaced & got me back on the road. The moment I met Justin and Perry, i knew I chose the best tire shop in town. read more

Great communication and service. Perry was very friendly and informative. My family will be brining more business to Big O.

My husband bought his tires at BIG O in another city. He got a flat tire and the Big O in Tracy was open on a Sunday. He went into the shop close to closing time on a Sunday and Noman one of the supervisors was excellent. He was able to get my husbands tire fixed right away and get him back on the road. We want to thank Noman and his team for the excellent service late on a Sunday afternoon. read more

I brought my vehicle here for an oil change. This was my second visit here and my first visit went well enough that I came back. There's typically no wait here. I dropped off my vehicle and walked to the nearby shopping center while they were doing the oil change. When I returned the service was completed. I paid for the service and left. First thing I noticed was they didn't leave a sticker to show when my next recommended oil change should take place. No biggie, I figured. I would just mark my mileage and and plan to come back in 3-5k miles. Then I realized they didn't reset my oil life monitor which made me wonder if the oil change even happened. I took my vehicle home and asked my hubby to check my oil. My oil should've looked clean since I had just had an oil change done however he said it looked a little dirty. He said they might not have completely drained the oil which could've cause it to look dirty-ish. Whatever the reason, I've since started taking my vehicles elsewhere. read more

This Big O and the people that work there really saved my butt on a trip home for a funeral. Stayed open a little later than normal to make sure I'd get a tire and make it home on time. Everyone especially, the sales associate Elissa were. super nice and accommodating, would definitely come back. Thanks again, guys! read more

I was headed to Tracy from the Bay Area to visit family. As I was driving, I noticed my car making an usual sound and vibrating. It was about 5p, when I was arriving to Tracy. I just happened to look on Yelp to find somewhere to stop quickly to find out why my car was making those sounds. I called Big O Tires, and thankfully Perry answered the phone and told me it was no problem to bring in my car, although it was last minute. Perry got my car in right away, assessed the problem, and promptly fixed it. I was done with in the hour. These guys stayed until after closing time on Halloween night to ensure my car was ready! Perry was incredibly patient and friendly. These guys are amazing!! Thank you read more

My experience with Big O Tires was a positive one. Honestly, I get nervous going into auto repair shops. When I called to see about fixing my flat tire, They were very friendly and told me to come right over. I really appreciated how Perry explained the benefits of nitrogen filled tires vs. air filled tires. He didn't pressure me, and left me with time to decide while my tire was being repaired. Would come back again. read more

Alert!! I recently went in to get my tires rotated for 2 of my cars, they told me that they both be done within an hour and they took over 2 hours. After asking them what is taking them so long they told me they couldn't rotate one of my cars tires because supposedly my front two tires had "dents" and that I needed to change my rear shock, I recently changed my rear shock so I was confused by what they have told me. My tire looked perfectly fine to me, once I was picking up the car they tried to sell me the tires and charge me to check the rear shocks. The next day i took my car to the Livermore Big-o-tires and they were able to rotate my tires and they infomed me that my tires where actually in good condition. The Tracy big-o-tires tried to charge me and cheat me. read more

Great service and friendly staff. Very happy. Great price on tires. The whole process was smooth even with a computer glitch today they were able to help me. Highly recommend this shop. Best in town. read more

EWW me thinks not! Hubby bought new tires there around 4 times. Then the last time in July something went wrong with a sensor for tires and they were rude. When he took it back they charged him labor to fix what they had caused. Month and 1/2 later his tire light is still on, and then his Engine control module on his car has to be replaced by KIA for $2000. Car was fine until BigO. BigO in 94566 would not honor damage done to my friends Honda Pilot during an oil change, until calls were made and letters written. Best go to Firestone. read more

Shmeh, here at 815,3rd one in line ,still here at 1015. It's just an oil change. It also looks like New owners or managers. No happy day or service. The pope in front of me are still here too read more

Today I recently went into Big O Tires in Tracy Ca, I walked in for a Uber Car check and I was instantly greeted and assisted before I can even say hello, the service here is amazing and would definitely recommend everyone to come in wether it is for car repairs, new tires, or oil change, they hold there work to a very high standard and always meet customer satisfaction. Give this place a visit you will not regret it. read more

I took in my Chevy Spark today because one of the tires had a nail in it (darn street construction all around Tracy). Initially, my husband was told we would get a patch up for a mere $20. I drove the the car over while my husband was at work. I waited in the lobby for over half an hour and was told the tire could not be replaced. The tire, they said was too far damaged. The worker commenced to sell me three different types of tires. He really tried to get me to purchase the more expensive one. I simply said I wanted the cheapest tire. I was told the tire would arrive the next morning and me fixed after 9:30 am. The total cost amounted to over $140. I began to walk to my husbands work in the intense heat and informed my husband of what went down. He was upset and said we would be taking our business elsewhere. Eventually, we went with SEARS. My husband was told that the tire had a bad gash in it and that a nail would not have made that much damage. Seems like Big O Tires should be called Big O Liars. They purposefully damaged our tire even more in order to make money off of us. I cannot help but think that they tried to pull this stunt only because I am female...you know the, "what does she know about cars" attitude. SEARS was very polite and respectful. They did all they could to help us out. We were charged $60 to replace the tire Big O Liars damaged. Avoid this place if you are female. You will be cheated. read more

Took my Acura MDX in for service. No appointment necessary, I just dropped in. Fully synthetic oil change, oil filter, tire rotation and topped off fluids for about $75 bucks. Compare this to the "quickie-change" places and you're paying at lease $75 without the tire rotation and service (especially for synthetic oil). I've read prior reviews that mention it took 2 hours for service. Please remember, this isn't a quickie-change. This is a full service shop. The guys at Big-O fully inspect the tires, shocks and brakes. The "quickie" shops don't top off fluids and inspect the engine and drive components. Ian has been at this location for 10+ years. He knows my cars and the prior service history. The guys at the "quickie" places aren't employed long enough to get their hands dirty. When I picked up my MDX, the car was spotless. No greasy fingerprints on the steering wheel or hood. I am not a fan of the paper floor mats and you won't find them left behind at Big-O. At the quickie places, they seems to always leave dirty plastic or paper floor mats behind as if to say "look, we didn't dirty your car." My response is, "great, now throw away your dirty mats so I don't have to clean up behind you." Big-O Tracy still gets 5-stars from me. Drop in and ask for Ian, he's a pro! read more

This place took excellent care of me. They were courteous, professional and very accommodating . Justin is great at what he does and a friendly individual. I would recommend this place to anyone - read more

The guys down at big o tires put in a lot of work on my difficult Camaro with 22" wheels, replacing the tires and break pads Even staying an hour past closing to get it done for me today. Will definitely be going back again! read more

Got a huge nail in my tire and called to see if they could remove it. They told me to come right in. I was greeted and they checked my tire right away. Unfortunately the nail was in the sidewall so I needed a new tire. Luckily they had one in stock and I was out the door in less than an hour with a brand new tire installed. Price was on par with Costco but the service was excellent and much faster. Highly recommend, also because they have a great warranty on their tires and I would have received a brand new replacement for free if my original tires were from Big O. I will definitely be getting all my tires from this shop going forward! read more

I had the misfortune of not getting the job I paid for at San Leandro Big O Tires. While I was commuting after buying new tires and a supposed alignment, my car was shaking and veering to the right. I decided I needed to stop and have someone look at my car. Luckily I stopped and went to the Tracy location. They reaffirmed my suspicions and made sure I left with a great experience. Thank you Tracy Big O Tires for ensuring my safety by looking at my car and redoing a botched job. Everyone was so incredibly helpful and made sure I felt happy with my service :) read more