I received a brake service at the Tracy, CA location. The brakes weren't put on correctly causing damage to my vehicle. When we returned to the location the front desk employee was extremely rude and unhelpful. He even began to raise his voice in a very unprofessional manner. Now I am left with a damaged vehicle that I cannot drive. I will be filing a huge complaint this is completely unacceptable! He took no accountability what so ever. read more

I made an appointment for 4 in the afternoon on a Sunday. I called the phone number and spoke to someone at a call center. I drove a half hour to my appointment and when I got there the bum behind the counter tells me he's short staffed and he can't do it. This is unacceptable especially being i had a flat and drove a half hour from Livermore to get it fixed. I do not recommend 0 stars. read more

Tire Choice Auto Service Centers - Auto Repair Near Me - Tracy, California

Purchased my set of tires here and with that you get free tire rotation for as long as you still have the same set of tires. Set up an appointment to get our tire rotated to get ready for our long drive. Came in a bit earlier than scheduled, but we were taken in right away. Now, the man who helped us was very friendly, but, during that time that this pandemic is still ongoing. This man wasn't wearing any mask while helping us with our services. This didn't bother me, but my little one pointed it out and was vocal about it. Other than that, so far the service I get from this place is really pleasing and friendly. They are also quick and thorough with their service. read more

Tire Choice Auto Service Centers - 4/14/2021 - Auto Repair Near Me - Tracy, California

Went to this location as I was traveling to get my tires checked before going back on the road. Yelp says that they open at 7:30am and their website says that they orient at 7:30am but all their doors are locked at 7:45am. I tried calling their phone and no one is answering. Maybe they had a company day off of some sort but definitely not mentioned on their door. This is too bad cause I love Tire Choice Auto Service center back at home. I hope they fix this in the future Update: they opened at 8am. I was parked at their parking lot when the person who had the key arrived. He came to my side of the car and said hello. Coming in I loved seeing how they arranged the tires as their decor. They offer free wi-fi and password is displayed where everyone can see it. Person in the front was the same person who greeted me in the parking lot. He had the biggest smile and this is what changed my mind about this business. I told him what I needed and he instructed me to wait in my car until the garage door opens and I can just drive to it. I waited in my car and waited for them to finish setting up. They gave me a friendly service just like folks back home did. I asked if I owe them anything they replied "air is free. We're breathing it" read more

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The lady at the front desk is horrible and slow. I will not come back here again. Overpriced on tires and work

Came in for a quick tire repair (nail in tire), it ended up taking over an hr to fix... worse part is, i am currently the only customer here. Asked the manager what is going on, did not respond and continued looking at his computer. Terrible experience. They need a sense of urgency (customer service). read more

For work that was done, I have no complaints . However looking over the bill, I see a lot of hidden charges that are not even part of the scope of work that was necessary. In essence I was taken to the cleaners. If you go here make sure you specify to only do work that is necessary. Better yet, find a place that won't take you to the cleaners. read more

I came back because after my alignment and balance appointment, I felt the wheels shaking and the steering wheel shaking somewhat too. GREG, I let him know the issue (that was alignment/balance and shaking).He said that the alignment or balance could not be the issue of my shacking. So left disappointed because I felt he didn't want to help me, he didn't bother to stop me as I was leaving. So I got it done some where else and they said the tires were never balanced. Now my car doesn't shack thanks to A1 Tracy New&Used Tires. Fix my issue for free cause Tire Choice couldn't. Then Greg said I never said a balance issue after my car got fixed at A1 Tracy. Don't come here, service sucks. They don't like Groupon Customers. read more

Slow service. You need at least 2 hours in your day to spare for service here. Good luck.

I needed someone to look at my car quickly as I was on a road trip. they were fast and more than fair on pricing. i appreciate them fitting me in and would recommend!! read more

On a positive note the technician rotated my tires as requested. Aside from that the experience was lackluster. The female at the front desk Monica (who said she was from a different store) had no sense of urgency or enthusiasm. Her business sense was entirely lacking. Unfortunately, the manager Greg acted in a similar lackadaisical fashion. It was clear, if he fails to set the example, how would the employees be expected to act any different. I recommend training for the manager and the staff for a better look and a better customer experience. read more

I want to give a huge shoutout and thank you to Angel and Monica! You two were so nice and patient with me. I appreciate you guys letting me come in last minute and for taking your time in figuring out what the problem was. I was so worried about my break lights and thankfully they got fixed. I'll definitely be coming back for any future services. Thank you again! :) read more

Where do I start with these unprofessional, bitter, upcharging, untrustworthy C U Next Tuesdays. Just picked up my GFs car after taking it in for a break inspection. For. 2020 Suburu front rotors and brake pad change and a brake fluid flush they say is needed because one if the calipers on drivers side appears to be failing and this will hopefully avoid that from happening. $800 + tax. Call my mechanic brother, explain to him all of that and it's more then 2x the parts price and labor is what 3-4hours. Then he tells me the brake fluid need is bs and it won't help caliper at all and it's just an upsell. Get the parts for $150 and bring me the car and I'll take care of it. Awesome saving $650. Now back to calling these guys to tell them we will just take the car no services needed, you'd think that would be the end of it, but no when I get there and start to drive off I can barely see out of the windshield there's what appears to be some sort of white powder or greasy substance all over the front windshield which I can't even see through and need to use the windshield wipers on at least 4x before I can even see through the front windshield. No way in hell the window was like that when I dropped it off and I was driving the car all day. Then I notice when I get home that it's all over the car and windows. Do you understand how petty and stupid this is. What kind of lame does something like that? What kind of company employs people like this and then what we have to trust them with our vehicles and that they are returning them to us in at least the same condition that we gave it to them in? Stay away from this place and Juan the DM who Greg the store manager who I called and initially complained too wouldn't provide a phone # to. Feel free to Call me anytime if you are concerned with this behavior as I am. 1 Star only because I have to put something I guess I should be lucky this was all they did to my vehicle and not something worse. read more

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Its a SCAM place . They rip your money without servicing your car. Here is what happened , scheduled appointment and still they made me wait 3hrs for just oil change and wiper blades SERIOUSLY. After 3 hours they don't install wiper blades and oil change and I suspect they didnot do anything on it and just charged me for the services and returned my car. I strongly recommend not to go there by waste time and money and most importantly breaking the trust of the con sumers. read more

Took a little longer than expected, but the attention to detail and friendly customer service made it worth the wait. Got some new wheels installed on my 4runner and it turned out amazing! 10/10 would recommend this tire shop and they are open on Sunday! read more

Tire Choice Auto Service Centers - Auto Repair Near Me - Tracy, California

Zero star! Had one tire changed and my rim was scratched with a bunch of grease all over it. If you have nice rims on your car I do not recommend taking it to this place. read more

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Came in on New Years because my tire needed to be patched. I think his name was Arturo (I'm so sorry if I got it wrong) but he was very nice and helpful and did well with how busy it actually was on a holiday. Was super happy they were open and able to help! read more

guys in here were very helpful and trustworthy. i definitely bring my car back here again.

La verdad no recomiendo llevar el carro a este lugar lo lleve dos veces y me cobraron exageradamente por algo fácil, además estuvo el carro como 5 días en el taller luego lo lleve otra vez porque se dañó algo más y duro más de una semana y me cobraron 400 dólares!!, y el carro quedó igual no hicieron nada supuestamente no pudieron arrrglarlo y solo eran unos cables y para retirar el carro igual de como lo entre tenía que pagar 400 dólares para tenerlo para atrás luego lo lleve a otro lugar y me cobraron 100 dólares por el problema que tenía. NO RECOMENDADO busquen otro lugar con personas honesta y confíes ! read more

Needed to replace my son's four tires on his Nissan and we chanced upon Tire Center on google bec it offered really affordable tires. We got our quote and was lucky to get an appt the following day. We got the earliest time slot on a Monday and the store opened 15 mins late. The man behind the counter was friendly and I showed him the tires that I was quoted on, He said we measured the wheels wrong so that quote was a bust. Proceeded to give me options beyond our price range and quoted me $998 including labor and other fees. Incredulous. I was visibly upset and told him we cannot afford that and that is not what we were even close to quoted online, so he goes back to the computer and quotes me something $200 less. For the tire that we purchased I still think we were price gouged. If only we weren't desperate to get the tires replaced, we would have gone to Costco, They just didn't have an available schedule this week. Guys stick to Costco, I learned my lesson today. I will add another star for the guy who assisted us had good customer service skills. read more

Be aware of this place Was charge for a tire change and balancing and they never actually changed the tire the day after I got my tire done here it was losing air and I took it to another shop and they said that my tire was never changed and the tire had a nail in it read more

I have had these guys do some Tire swaps in the past. Called them for a flat repair and they quoted me $40? Are you kidding me? Everybody else was 20 to $25 and Les Schwab doesn't for free. These guys are a little overpriced on their services and tires definitely do your research. read more

On my way to the gym and I called all over town to try and get a tire no one had it. I called Tire Choice and they had the size I needed and was still open. When I arrived George was very receptive and greeted me with a smile and made me feel welcome. During our conversations he made me feel like I had known him forever. The customer service was very pleasant and welcoming. I would highly recommend going there for all your automotive needs. I personally will be going back when it's time for my oil change. Prices are fair and service is excellent. George was very friendly with all his customers. Thank You George for the friendly conversation and excellent service. Donna M read more

Fast and friendly service. Very much appreciated the help with my flat tire. With allt he trouble I had at other shops they were so quick to help and at an affordable price too. read more

The guys at the front desk was nice, but apparently all the workers were on lunch at the same time. So I had to wait for service or for my car to be checked. I waited 45 mins and left. read more

I took my car in to have it looked at because of a squealing sound when I back up. I was very clear that this was the issue. After checking the car they stated that my breaks were fine and the pads and rotors were fine but sometimes dirt causes noise. They then recommended a cabin filter change and alignment. Not sure what the cabin filter has to do with squealing! $218 dollars later the car sounds worse than when I brought it in and they gave me a convoluted story as to why they didn't just recommend brakes. They also stated that they didn't even drive the car to hear the sound. Rip off! read more

Had 4 tires installed last week and service was good. Took a little longer than told/expected but overall experience was positive. Mgr was very helpful, courteous and I appreciated his honest responses on service recommendations. He didn't try to oversell anything. I'm planning to go back for other services (brakes, oil change) as well. read more

Called yesterday to see if I can drop my car off this morning @8am before I go to work so I can pick up at noon on my lunch break, [this allowed me to have a ride there and back] the gentleman I spoke to said yes they will be open at 8am. I show up at 7:57am, the gates were down and when I walked up to the door they were locked and all the lights were off. Sign on the door and website says they open at 7:30am so ?? I come here all the time but this was inconvenient for customers who make arrangements. Outside of this incident and another time i waited longer then needed for an oil change, I have no other complaints. Their customer service is normally great. Just this one time really bothered me just because I had made arrangements. read more

Tire Choice Auto Service Centers - No lights, no employees, door is locked after 7:30am. - Auto Repair Near Me - Tracy, California

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Watch out this place they will do something that you dont ask them do do and charge you...they are not honest people...i have a new f250 to replace 2 tires and do oil change...they about to charge me to do wheel alignment which is i didn't ask to do...thats why im wondering my bills was bit too high...ill never go back to this place no more thats for sure.... read more

Great place to get New Tires, Christie was wonderfully helpful and Informative. I can't recommend this tire Store enough, prices are very competitive and the staff goes far and above your average service store. Will be back with future business. Highly recommend to freinds and family. read more

Well, ever since Robert took over as Store manager, this is my shop of choice! Robert is always attentive and provides excellent service. Thank you for getting this place 5 Stars! Previous Review I would have to remove 1 star for having little availability on the weekends for a simple Oil and Filter change. I have stopped in and asked how long the wait would be for an oil change and the manager always asks if I can leave the car all day. His second favorite answer is "We're all booked up!" In my opinion, they staff only based on higher end sales even though they charge $75 plus fir a Synthetic oil change. Why do I say this? Because you can drive by this location on the weekends and only 2 of the 4+ bays are active. Big disappointment for a facility that showed promise early on when they took over from the Thiele's. I will have to look into M's which rates 5 stars or go with Big-O or Firestone. Dealer appointments are also inconvenient if it is not planned well in advance. This place needs to realize that folks in Tracy will pay a premium for quick, convenient, professional and flawless service. read more

Great service. Fair price. In and out within a reasonable time. Good communication. I'd recommend!

George and his crew came through w/ flying colors when I was in a jam. 5 tires ordered, mounted, and balanced in no time. A very clean establishment, and a great group of employees. read more

Needed a simple tire patch. Took 2 1/4 hours. If you value your time find another business.

Best tire shop in Tracy these guys are real professionals No doubt about it going to stick with this place for all my tire needs had bad bad experience with other tire shop Really Down to earth people great customer service read more

I been coming to tires choice for last 4 years.. awesome customer service. Very helpful with your car needs..

Great staff kinda pricey for full synthetic oil change but definitely got the job done right!

customer service: id give a solid 0 manager is just as bad he's like a - 0. report manager if hes being rude to women. this is a thing with him and hes highly inappropriate be careful. tire quality: 1 - there's tires on the car now that's about it. please don't waste your money or time. you have been warned go else whereee! read more

Manager was a real dick. Ignored me the whole time. Took all day just put some cheap oil in my car. Never coming back here again.

Had a great experience and the service on my Truck was great Manager George was the best treats veterans like family