If I could select zero stars I would! Never go to Big O Tires at 1221 East Monte Vista Ave, Vacaville, CA 95688. I called to get a simple quote for replacing my front and rear brake pads, and they quoted me over $1,400--insisting that replacing rotors was "mandatory." I explained that I had just had an oil change with a full multi-point inspection, and my rotors were confirmed to be in good condition. I was then placed on hold. When the representative came back, he continued to push rotor replacement (or resurfacing) and said I'd need to bring my car in for a brake inspection. I again stated that my rotors didn't need service and simply asked for a quote for pads only. At that point, he interrupted me, told me to "let him talk," and then hung up on me when I tried to finish my request. This is unacceptable. Not only had they replaced my brakes and rotors within the last few years, but this kind of aggressive upselling and rude treatment is a terrible business practice. It felt like they were trying to pressure me into unnecessary work just to increase the bill. I will never return, and I strongly caution others--be careful, ask questions, and don't let them push you into work you don't need. read more

Big O Tires Vacaville was able to quickly replace a leaky valve stem on my Power Wagon even with a full, busy garage and stacked parking lot queue. Life is already stressful enough but I'm happy to make the drive from SF to this shop for everything tire related from replacements to fixes for my car and truck. Thank you! read more

A day ago I telephoned this company thinking it was Americas Tire which is down the street. I spoke with a guy named Rick Huse. I asked if the number called was Americas Tire to which he replied "Yes", however they were bought out recently by Big Discount Tire Pro. I subsequently asked for a price quote for BF Goodrich g-force A/S Plus set of 4 tires. Rick told me he would e-mail me a quote, however because of the buyout the quote would come from the new company. Shortly afterwards I received a quote from Rick reflecting a price of $1,264.09. I called on the phone at which time he again reiterated they were formally Americas Tire. I though the price was high and went directly to the Americas Tire website and found the exact tire, installed, out the door for $732.00, Over $500 less then Rick quoted me. I again called Rick who told me if I ordered from the Americas Tire website the quote would be invalid as they had changed hands and the website had not caught up with the change. I shot off a complaint to Americas Tire as I believed I was being price gouged. I was called back almost immediately by the Americas Tire Manager who informed me I had actually called the old Big O tire company, not Americas Tire. Obviously Rick's motivation was to sell me tires and rip me off at the same time. These type of tactics are reprehensible and a direct reflection on the companies sales tactics. Not to mention a price hike of over $500. read more

I was having trouble with the low pressure warning on my vehicle and stopped at Big O Tires for assistance. They immediately checked my tires and adjusted the air pressure. That fixed my warning light. They were very courteous, nice and helpful. They're customer service was outstanding. read more

Big O was able to find the leak in my tire that another company "couldn't find" they were quick and got my car in and out in 30 mins! Highly recommend and a very reasonable price as well! read more

My daughter was in the Bay Area and hit a pothole that popped her tire. After getting the rim checked out and the tire changed at a nearby Big O location, the car sensor kept coming on, indicating that there was a problem with the new tire. While in Vacaville, she called and spoke to Rico, on Monte Vista, who asked her to bring the car in for an inspection. He was extremely thorough and explained that all was good but the issue was caused by the car detecting a different height in the new tire. He reset the sensor and patiently allowed me to ask several follow-up questions. Due to Rico's knowledge, patience, and professionalism, I would definitely recommend this location because of the excellent customer service that we received. read more

Inexperienced employees. I had to return 3 times to get the correct tire installed. I will not be returning.

I've been to this location twice now and can say I'm thoroughly impressed with the customer service and quality of work. My first visit was for performance tires that needed replacement. The tires themselves didn't live up to my expectations, but the manager worked with me and the manufacturer to get them swapped for tires I'm happy with. I also recently needed break pads replaced on a Mercedes. Rather then try to sell me on front and rear, they were transparent and honest and only sold me what I needed (in this case, just the rear needed replacement). Not only did this save me a lot of cash, the quote for the rear pads and rotors was extremely competitive. Big O isn't just tires. Breaks, shocks, struts, wheels, batteries, oil, and general services are all offered. The manager Ben is outstanding and deserves to be commended for his extraordinary customer service skills and commitment to a positive customer experience for everyone. Highly recommend. read more

I took my girlfriend's Honda in a couple of weeks ago for a possible leak. My first thought was the obvious, a nail. I showed up early and they took the car in right away. They pulled the tire off and brought it to me. Bringing me the tire and showing my the damage before they did anything shows honesty. The damage was much worse then I suspected. The leak was caused by some type of road debris which (I saw for myself) was too large to allow for a patch. So obviously I had to buy a new tire. Within minutes the new tire was installed and I was on my way. The staff was great at getting the car in early and resolving this. I really appreciate the way they handled the job. I give them 5 stars for their professionalism and honesty. read more

I am VERY hesitant to do anything with my car in fears of getting ripped off (being a women you know), but Daniel at Big-O tires here in Vacaville really was great. Not only was he kind, patient, and good at communicating to me what was being done to my car, he took the time to explain everything to me so I would understand and didn't speak to me like I was a child. I appreciate his help very much as well as the rest of the Big-O team for the 4 new tires and for fixing my starter! read more

Came to them for tire balancing service but they would not perform if not their tires. Sorry but I will not be getting their tires anytime soon as they are obviously not looking for new customers! read more

The guys at the shop were nice, got me in and out but unfortunately my rims had knicks/chips in them from the tire gun. As you can see from the pics. I know it's not done on purpose- however it is very disappointing. read more

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Two times in a row, this company has left Gatorade bottles with used oil in my engine after servicing my truck. They denied the did it. But look at the pic. And there's oil all over my engine compartment. Will never use this company again. read more

Big O Tires - Gatorade bottle left in engine after Big O Tires serviced it. - Tires Near Me - Vacaville, California

Ben told me That lyft inspections require somebody with special training and it would take three days for him to get to it. Called another big O they said that was the most ridiculous thing they had ever heard and they got me in immediately. Terrible customer service. read more

Rico and Mario went out of their way to help us on a super busy day. We couldn't have gotten on the road safely without out them and their expertise. We will come here in the future for their trustworthiness, work ethic and customer service from now on. read more

My dad isn't very tech savvy so he really wanted me to leave this review for him because of the great experience he had at this location. He visited this location on Thursday the 6th of this month trying to get his lug locks removed from his Subaru. He checked other locations in the area and after being quoted ridiculous amounts he was lucky enough to come across this great team. The person at the the counter was very helpful in quoting him a fair price (I'm sorry he lost your card and forgot your name) but he really wanted to give you a shout out for all your great customer service and help! read more

Poor service poor customer care my truck was leaking oil after my tires are losing air slowly by far Big O is not the company to trust with your vehicle read more

Called to get a quote on brake pad replacement (which is what I need). Guy on the phone insisted they do an inspection (probably so they can BS you on needing new rotors as well). Nonetheless, quoted over $700 just to replace the pads... then the dude hung up on me when I said "oh okay, thank you." Lol, real professional and telling... good luck if you go to this place. read more

Great service and friendly staff! I'll definitely be coming back! Special thanks to Ricardo for being amazing!!

Big O Tire in Vacaville are running an awesome business. Their staff are great. I need it four tires for my car Daniel Fabanich young guy and knows his job help me and let me know all my choices. Thank you so much for your help. God bless all. read more

Big O Tires in Vacaville is awesome. I needed tires for my travel trailer, but they did not have them in stock in Vacaville. They actually sent one of there technicians to Richmond to pickup the tires I needed and installed them the same day. Now that is what I call customer service. Manager and technicians are friendly and professional. They go out of there way to take care of your needs. read more

Brought my truck in with a screw in the tire. Luke. L. Took care of it right away. Great young man very nice.

I had issues with my brakes on my 87 Jimmy. After one shop telling me they couldn't fix them I brought my truck to Big O Tires. The guys there were great! Ben the manager went above and beyond to make sure my truck was taken care of. Thank you guys so much! read more

10+ stars ! I called up to order tires. They Ordered them and were in stock the next day and I Was able to make an appointment the following day ! I went in EVERYONE on the phone and in person was kind an courteous and took the time to explain everything to me!!! I did need to also have my brakes done and they were able to do this in the same visit. Everything was explained to me and I was not "oversold". I feel like I can really TRUST the employee in the business to be honest and do a great job. They are my forever mechanic! I am so happy I found them ! read more

Went in to see if they could repair my tire person at counter says we are full until Wednesday all I needed was to repair my flat tire. He was very rude. All he had to say was we are not doing walk ins never going back bad Customrr service read more

My car got a flat tire on Route 80. Pulled off the road and into the closest gas station. Ben, the owner of Big O tires was getting gas and stopped what he was doing to come to my aid. He replaced my tire with the spare and refused any payment. What a great guy. Thanks Ben for your amazing kindness!! You must run an awesome business. read more

The service advisor David is always honest and friendly when I come in here to get tires thanks David read more

Big O Tires - Getting tires rotated thanks service advisor David for your great service I feel safe when I drive away - Tires Near Me - Vacaville, California

These guys have been great to me for 3+ years. Just wanted to give them a shout out after getting me in last Friday with no appointment, getting me out within two hours and enforcing the manufacturers tire warranty with no issues. Great customer service! read more

Bought set of 4 tires from them with added warranty. One of the tires was defective due to Radial Tire Pull. Ben Ly, the GM (or just manager), states it's not "defective" (after admitting that's what the issue is) and I am not getting a new tire. Told him that's unethical and not right, so he asks me to leave the store. I have filed a complaint with both the Better Business Bureau and Big O Tires Corporate. Last time me or my family will ever go here. Just go to Les Schwab. It'll save you time and money. read more

Pat and the gang at Big O really helped my son and I! We were on a road trip from San Diego to Seattle and they got us back on the road! My son just joined the USAF and Big O helped him get to his duty station on time! Thanks dudes!!!! read more

Came in for a rotation and balancing. Made an appointment ahead of time, so was in and out quickly. The techs warned me ahead of time of a minor issue and went the extra mile with a minor fix. Great customer service in a timely manner. Thanks guys! read more

While there are many choices for tire sales in Vacaville - Big O is the place to go. I have been a customer for years and their service is second to none. Tony on the front desk is great with any questions and always researches the answer. If I can't make an appointment, I will leave my vehicle with them, they can usually turn around in a few hours. Its a testament to their popularity that appointments are recommended. Their alignments are good for six months so I usually go back before they expire and take advantage of the free check, although I think the unlimited plan is the best deal. When buying tires, they always tell you their specials first. They are dog friendly too - their waiting room is clean with free coffee and TV. Its just a warm inviting place to have your car taken care. read more

Haven't done a review in a while but have to give a shout out to Ben here at big o!! I went to pick up my truck after a brake job and forgot ANY kind of payment! GRR! Ben said take the truck and pay me on Monday I have NEVER had anyone so this anywhere in my life!! That was SOOO amazing!! Thank you Ben for trusting me( he has a good people sense I'm sure) and I will be back!! read more

This Review Is To Warn Black People Especially Black Women , Do Not Waist Your Time And Money At This Location . I Paid For A Service That Was Done Inadequately . In The Process Of Providing Notification Of The Discrepancy I Was Met With Bad Customer Service By A Male Rep Whom Refused To Here My Concerns And Expressed Himself In A Dominating Manner With Extreme Sarcasm . I Was Automatically Labeled As Giving Attitude Because This Is The Label That Others Like To Put On Blacks To Have A Motive To Not Willfully Do WHATS Required Of Them . After Not Adhering To My Concerns I Asked For The Supervisor In Which Daniel Fenahbach Said That There Was No Supervisor There And That He Was The Supervisor As He Proceeds To Grab A Card And Toss It At Me Sarcastically Expressing To Me Quote " YOU CAN GO TO ANOTHER LOCATION " This Statement Is Further Proof Of The Disrespectful Unprofessional Conduct I Was Met With After I Paid For A Service That WASNT Done Right . THIS PLACE DOESNT DESERVE A STAR BUT I HAD TO PROVIDE 1 IN ORDER TO PROVIDE REVIEW read more

I used to always say that i always go to Big O Tires. Now i am never going to say that anymore. I show up an hour befor closing, 2 bays are open, i ask if i can get a tire patched. They tell me, "No, sorry but we close in an hour and we don't work overtime." So i go down the street to America's Tire. Not only are they working past closing but tire patches are FREE. Free is great. read more

Hats off To Ben and Justin and the team for stellar service. Friday night on my way home the water pump on my truck gave out,had already planned on going in for my tire rotation so I called ahead and asked if they could replace that as well and even with being down A mechanic they took great care in making sure my truck was repaired .Extremely impressed with there dedication to customer service read more

Ben and his team are great!! This store is Fast, professional, and trustworthy. They should be your first call when you are in need of tires or are having tire issues. Appointments are made quickly and they always answer any of my questions or concerns. This is the only store that touches my tires! read more

I was so impressed! I went to big o to get bigger tires on my truck. I was wanting something nice but not to big where it would wear on my wheel well. Ben from big o came out looked at my truck, took measurements, showed me so many options on the computer etc. I felt very relaxed and not rushed about my purchase. The tires came in and they fit perfect!!! I'm so happy with my experience and I will never go anywhere else! Thank you Ben and big o for your help!!! I highly recommend them for anything you need! read more

Zero stars-not an option with Yelp. Is it Big "O" Tires or Big "ZERO" Tires? Mom lives in Vacaville and called at 7:30am a few days ago and asked if she could make an appointment same day for an alignment. They agreed on 10:30am. They called back to ask if my parents could leave their car for two to three hours, and the parents said yes. They got there at 10:15, checked in, again was told two to three hours. They left and called Big O back at 2:10pm because they hadn't called to say it was ready to go. Big O hadn't even started, and the rude jerk of an employee, Nathan, proceeded to tell my parents that customers with appointments got service first. My parents reminded them that they in fact HAD made an appointment, and he stammered and stuttered and said ok, it's going in right now. When the parents went back to the shop at 3:35p and they still hadn't started, and had NO customers with at least five guys standing around, the Big O staff made some sorry excuse about how they only have one alignment station, and needed a clear three hour window. Ummm, it was 3:35p and you close at 6:00pm....you no longer have three hours....how was that going to work??? Per my mom: "I guess when I called, showed up for my appointment, and then called again, they didn't know they only had one station, and couldn't accommodate an alignment, which they advertise they do." Don't make the mistake of thinking these guys are professionals just because it's a big corporation, as one of the employees told us! Yeah - Nathan literally pulled that card. He said, "we're a big corporation...we have to provide service to people with appointments first"! Haha, just not my family who had an appointment, apparently. Just because Big O is a big corporation doesn't mean that the franchise isn't locally owned and has some stake in its community. I can tell you that they lost out on our business and we will definitely tell all of our hot rod and classic car show friends who are looking for a place to go NOT to come here. By the way Big "Zero", thanks for storing our classic car in the sun for the entire day. read more

Took my car in for a shaking while braking and they ended up blowing my entire cooling system in my Range Rover and it cost me $5,327.10 to have repaired and they are unwilling to pay any of that amount even tho I dropped my car off in perfect condition minus the shake. I went and ahead and filed a complaint with the BAR. Ben the manager is still unwilling to pay any amount of the repair on my car. So BEWARE because they'll drive your car like they stole it and NOT tell you that anything happened either! so then your totally surprised when you get into your vehicle and it reads in red letters LOW COOLANT when they knew it happened and even filled the coolant twice and didn't even ask me if that was okay. Didn't tell me anything. Ben the manager is unwilling to do anything for me and just standing by his employees stating they wouldn't "dog" my car out during a test drive and that they drove it 7-8 miles TWICE, totaling 14-16 miles but they put 25 miles on my car and played with my radio stations. Oh and they didn't give me any documentation either for that visit on 9/1/22. I hope a CEO sees this and reaches out to make things right for a young mom who just took a huge financial hit due to their negligence. read more