Took 4 hours for an oil change. I tried to schedule a spark plug replacement service and they told me to just bring it in another day, so I did and they turned me away and made me an appointment for friday. I get there at 8 when they open on friday and they didnt even touch my car for a while even though my appointment was at eight. Took over 4 hours for spark plugs read more

Eric and the staff were fantastic! From my first call about a car issue, I felt everyone was welcoming and helpful. Eric quickly fixed my car, and the cost was very fair. I highly recommend this place, especially if you're a local in Dixon! read more

I brought my 2020 Toyota Tacoma in to have the fluids replaced, engine oil, front differential, transfer case, transmission and rear differential. The truck was ready at the end of the day as promised. But when I came to pay, the invoice did not state they completed all the fluids exchanges as promised. When I called them on it, I was told I could simply crawl under the truck and remove the fill cap and look and see it had fresh oil. This left me speechless. I did not know what to to say. I should have pushed back and insisted they give me a invoice that stated that they did the service as promised. I even removed the skid plates off the bottom of the truck to make it easier for them to work on it. I would give a five star review but can only give a 3 star in light of the invoice issue and the crass attitude. read more

Martin and Joey ensured the Major Maintenance on my 2011 WRX was done very well. Also wasn't pocket breaking or breaking the bank to have some great preventative maintenance done by certified technicians. read more

Another great visit to Import Masters. Oil, filter and tire rotation. Brake inspection showed worn rear pads and they were able to complete the brake repair work during this visit. read more

They are very dependable and they back their work. I would recommend them to anyone for anything that has to do with auto repair.

I have a Toyota that has been making a noise (sounds like wabbling) for a couple of years. I've taken it to a few other places for a diagnosis and no one could pinpoint it or tell me what it is and what's causing it. Toyota wanted an outrageous amount just to diagnose it. I walked in to Import Masters and explained everything to Joey. He said "let's take it for a drive so I can hear it". We barely made it down the street and he said "oh that's your wheel bearings" we went around the block and back to the shop. He got me an estimate and an appointment and had it fixed right away. read more

Little over charged for the work performed(repair took under 20 minutes) but car is fixed so it is what it is. At the very least I would expect all the parts that were removed during the repair to be reinstalled once completed. Air duct was resting on the top of the motor when I popped the hood for an oil change later the same day. Plastic push pins were lost, had to go buy some. read more

Import Master Auto Services - Air duct resting on the top of the motor - Auto Repair Near Me - Vacaville, California

Did exactly what they said they were going to do. Finished timing belt replacement same day!

I really appreciated the quality work that Eric did last week on my car. I needed the work to be done well and quickly, he did both. He also helped me locate parts for my car (he didn't have the parts in his data base). Once the parts come in, he will do the repair work for me. He provided a quote quickly for all the repairs I needed and didn't try to sell me more than my car needed. As a woman, I am always hesitant to visit new car shops, in fear of them taking advantage. However, with Import Master I felt completely comfortable with the price and repair work. He was also very polite, professional, and patient with me, which I appreciate. You have definitely won my business for ever! Thanks Eric. read more

Exceptional Auto Service Trustworthiness is a rare quality to find in the auto repair industry, but it's a cornerstone of Auto Imports. I've never felt pressured into unnecessary repairs, and they always prioritize keeping my car in tip-top shape to ensure my family's safety. Auto Imports has become my go-to mechanic, and I have no intentions of going elsewhere. If you're looking for an auto repair shop that combines expertise, cleanliness, trustworthiness, and exceptional service, look no further than Auto Imports. Your car and your peace of mind will thank you. read more

Import Master Auto Service is efficient, honest, and professional. From check engine diagnostics to brake and oil changes, they provide top-notch service. Truly the best in town! read more

Absolutely amazing auto service!! This place is absolutely amazing and trustworthy. We have taken my car to other shops and they always seem to make things worse and charge an insane amount. We have then started taking my car to Import Masters and Ralph and his employees are absolutely amazing!! They fix any problems we come in with and treat customers like family. They have practically rebuilt my car and never pressured us into unnecessary repairs or extra work that does not need to be done. They go above and beyond for their customers and we will always go back to them and refer anyone to them! They truly are the definition of amazing customer service!! read more

Took my impala in for service. Very pleased and priced reasonable. ERIC is the guy to see at the New dixon location. I will be bring all my cars here from now on. HIGHLY RECOMMEND IF LOOKING FOR A GOOD MECHANIC!! read more

This mechanic shop has gone far above and beyond their job I asked them to fix my car and they have helped me fight every step of the way to have the dealership I just bought it from be held responsible! read more

These folks know cars!! I've taken my vehicle to them twice. Both times a different issue and they nailed to and corrected the issue. Totally recommend this business! read more

Driving from SF to Reno several of my sensor lights went on. I was terrified. I first stopped at AAA Auto repair (I'm a member) and they said they were on lunch and a diagnostic might take several hours to figure out. I then drove two doors down to Auto Master. They did a diagnostic in minutes and told me what came up and said it was fine to drive. But should have dealer look at it when I get home. They charged me nothing.. I would go back to them in A nano second and will be sending a thank you to the employee who showed me kindness and understanding.. read more

I traveled 30 miles to take my Porsche and Cobra to Ralph. He and his staff are knowledgeable, thorough and clean. I'm glad I found them!

Finally found an honest, trustworthy, knowledgeable and family-owned repair shop. Before bringing my 2003 Toyota 4Runner in their shop, Les Schwab had replaced the two front shock absorbers, four brakes and one wheelbearing and still failed to correct the humming and vibrations problems. Accumulated over $2,000 of repair bills, so I brought it to the Import Masters Auto repair shop and Martin, the tech diagnosed the problem in 10 minutes, an uneven tire threads and CV joint. Firestone in Fairfield mall replaced the four tires and Import Masters replaced the CV joint and Lo and Behold, my car is running like new again. Thanked Ralph, the owner and the expert technician, Martin. Thank you guys for your honesty and expertise. Bravo zulu!!!​​ read more

I was due for an oil change and based on my last service at the dealership and my car being 7 years old I thought the brakes needed to be checked and the fluids probably needed to be addressed. I went in thinking I would need a major service. They suggested a minor service and let them check everything first and they would let me let me know what was actually needed. My breaks were fine, the fluids were topped off , oil changed, tires rotated and new filter for the cabin was all that was needed. They are a bit more than the dealership in the cost of the oils change but less expensive on the rest. They had my car done quickly as well. They have a customer for life! read more

They were able to meet all my needs in a very timely fashion without any headache. For that I'm truly thankful. read more

Got good vibes as soon as I called this place. My first time here, but I'll be back for future services on my civic. Eric and his pops (owners) are very stand up people. Love to support local business, and it feels good to finally leave a shop feeling like I was taken care of. Great work and great value Thank you guys! read more

Took my Toyota Prius here after the dealership said they couldn't do my oil change because the plug was stripped. I called them and they said they would take a look right away. There was nothing wrong with the plug, it was brand new, and my oil change was done in 15 minutes. (Turned out the dealership made me wait 4 hours for no reason, wanted to charge me $800 for unnecessary repairs, and let me drive off with my plug loose.) Turned out the mechanic was the owners son and we chatted a bit while he changed my oil. These are honest people who genuinely love and respect cars and their owners. Highly recommend them. Amazing customer service and experienced. Thank you again! read more

They are just great, on the phone and in person! Sooo helpful! They did a diagnostic for me, no charge. I'm going back whenever I have a problem! read more

Loved Ralph and his son customer service . I had to wait a couple hours to see why my a/c was blowing hot air but as soon as they started looking at my car they saw that the last mechanic broke my a/c pipe when and didn't tell me He replaced the compressor. 260 dollars later it blows great ! I definitely will be bringing my cars back for work . Highly recommended read more

This is the only place I take my car to get serviced. I get the best price for the best work in town. I'm excited for all of my people in Dixon since they are about to open a new shop out here. read more

Amazing they're quick and professional I recommend this business to everyone! In one day I had my car fix and back on the road.

Best around when it comes to import repair. Owner is an honest guy and is upfront about cost and timelines.

Thought they did good work until my car kept getting worse after I took it in. Took my car to another mechanic and found out I was being ripped off. read more

Thank you for making an unexpected breakdown easy, straightforward and affordable! Teenage girl and 2003 BMW's have a lot in common!!!! But you gotta pay the maintenance for both and not complain! read more

This review is long overdue. I've taken all of my vehicles to Import Master for many years. Ralph and his crew, Eric and Joey, have never, ever disappointed me. They are honest, dependable, and efficient. It's not often you can speak such high praises about auto mechanics; my problem here is that my praises fall way short about how I really feel about these guys. I would recommend Import Master whenever you need a knowledgeable, honest, and fair mechanic. I guarantee you'll be happy you called them. read more

I've been here a couple times. They seem a bit unorganized, as they didn't give an estimate on when my car would be done. While they were working on it, they called and told me I needed new rotors and that it would be an additional $550. I decided to hold off. A couple weeks later, I had my breaks and rotors checked by Les Schwab who told me my breaks and rotors looked great. Glad I didn't waste the $550... read more

Been going here for years and they never let me down! Thanks guys! I would definitely recommend this shop! Always honest, always fair! The owner Ralph and his sons are the best! read more

They always tell the truth, if they can't do it they will refer me to the next place. I took my car this last time and they were fair and honest with the repair. I trust them and they work quickly honestly and reliable. I will always take my cars here from now on. read more

I had my oil changed at Import Masters a couple of weeks ago. It was a reasonable price, and they were very communicative during the service. This morning, on my way out of town for a few days, I started to drive away from my house and saw a huge puddle of oil under my car. I drove straight to Import Masters and asked them to take a look. I explained to the owner Ralph that I was on my way out of town and had non-refundable reservations. They had my car up in less than ten minutes. 40 minutes later I was back on the road with a new oil filter, new gaskets to replace the leaky one that had been slightly too thick, new oil, an apology, and no charge at all. Ralph even wished us a great vacation. I couldn't be happier with the service I received at Import Master. Ralph is a great owner that stands by his service, and his business. He has earned a customer for life! read more

I can't say enough good things about Import Master! From the moment I drove up I was immediately greeted by Ralph. He checked me in and I talked to him about an issue I had been dealing with for years and just by me describing it, he told me exactly what the problem was and said that it would be relatively easy and inexpensive to fix. I had been dealing with Honda on this issue for years and another mechanic wanted to charge me a $150 diagnostic fee. I got the major service I originally went in for and the other issue fixed in about 2 hours. While I was there, I overheard Ralph tell another female customer that came in for an oil change that she didn't need an oil change for at least another 2,000 miles. Service like this, especially on a first time visit, is the reason why I will be a repeat customer. read more

These guys do a great job without overcharging. They are honest & really helpful. Famiy owned. Ralph & his son are wonderful people to work with. So much better than the dealership in every way. read more

I brought my car in for major maintenance service. After a few hours, I received a call saying my front brakes were bad and needed to be replaced. This wasn't my normal shop for brake replacement but figured since they specialized in the make of car I had, they should be reliable and gave the okay. After getting the car back, I noticed a cranking, clunking sound when releasing the brake. I followed up with the shop and was told that the brakes needed time to settle and the sounds should go away after a few thousand miles. I waited out the few thousand miles and, in the mean time, noticed that the steering wheel started to shake when engaging the brakes. Figuring the rotors needed to be resurfaced, I brought the car to my regular brake shop. The mechanic informed me that whatever shop had last repaired my brakes left the brakes loose. The brakes work fine now and the noises are gone. I can't say I feel comfortable with the services at this shop any longer but, hopefully, no one else has this experience. If you do go here and something doesn't seem right when to get your car back, please learn from my misstep and be more adamant about a follow up check. read more

My family and I have taken vehicles in for maintenance and service many times over the years, and I feel that they are a trustworthy shop that won't try to rip me off. I feel this way, because several times I've come in to have something checked out, and it was a relatively simple fix (a loose wire, a dead fuse, a dirty sensor, a loose petrol cap), they didn't charge me anything. From my past experiences at other places (especially automotive dealerships), other places would try to tack on some kind of diagnostic fee or labor charge for simply taking a look at the car and fixing the minor problem. This place will give you an honest and fair price for repairs needed, and they won't try to nickel and dime you. They'll show you the prices of the parts being ordered, and their hourly rate for labor is exceptionally fair. If they don't use all the time estimated, they'll take that part of the estimated price off the final cost. I find the owner, his son, and the employees to be pleasant to converse with (both during transaction and work discussions, and the few times we've had casual conversations when it was slow). The waiting area is clean and has quite comfortable seating, and they leave the television controller out for you to use. The restroom is also kept very clean. What caused me to finally think to put up a review of the place after all this time is that this last time when I took a vehicle in for some work, and it was nearing closing time, the owner still took the vehicle in to be looked at the next day, and offered me a ride home out of his way. This way, I wouldn't have to drive the dangerously faulty vehicle home that night, and then drive it back the next day. To me, that's a bit above and beyond the call of duty for customer service. read more

Quick and cheap both times I've been here after comparing quotes from other places. Highly recommended!