Fantastic old fashioned service!! Had a flat tire. I ended up getting all new tires at a reasonable price. Highly recommend

They don't honor their "free" coupons! Told me these tires were wore out so I'd have to buy new ones. This is the second time ( different vehicle) they wouldn't rotate tires for me with the "free coupon" but instead tried to upsell me. Bait and switch won't work on me! I know what a "wear bar" is and these tires have more life. Go to an ethical shop that gives honest evaluations. read more

NAPA TIRE - Tire not unsafe until wearing into the horizontal "wear bars" which you can see and the tread depth is still above them. - Tires Near Me - Napa, California

I've been taking my Mazda CX-5 here because of a friend's recommendation. They have been great. I like the father/son combo at the service counter they are good and fast. I'm always happy when I pick up my car. It always runs well and is done quickly. I think it has been a great value for me. This is a good place. read more

I received a coupon in the mail from Napa Tire for a "free" oil change. As per the coupon, an oil change for vehicles that use "up to 5 quarts 5w-20/5w-30 synthetic blend oil with spin-on filter", a $71.50 value, is "completely free". The friendly letter attached goes on to state that there are "no hidden strings, no add-ons, no kidding". So, I gave them a call to schedule the oil change, as one of my vehicles is due for an oil change. I usually do them myself but hey, free is free! Plus, if this went well, I need tires and alignment on the same vehicle, and I would have likely given them this business. The vehicle in question is a 1997 GMC Yukon, which specifies 5 quarts of your typical 5W-30 motor oil and uses a common spin-on oil filter. Plus, it's super easy to change oil on, with no underbody shields or other stuff modern cars might have that increases labor time. Anyway, I'm giving you all this mostly useless information for a simple reason... I was informed over the phone by Napa Tire that my "free" oil change, that met all the requirements of their coupon, would cost me an additional $29 out of pocket. The only explanation I was given as to why the free oil change as not, well, free, was because "a single quart of oil costs like $8.50 these days." That's funny, because you can order a 55-gallon drum of API-certified 5W-30 synthetic blend on Home Depot's website for $714 with free shipping. That's about $3.25/quart. And it's not the oil filter that's expensive either... you can buy a case of Wix Protec 51036 filters for about $2/each. So, I'm posting this review for a simple reason - if the coupon had said the oil change was $29, I probably would have given it a try, as that's a good deal for an oil change at a shop and not having to do it yourself. But if you are going to offer a free oil change, it should actually be free for qualifying vehicles. Anything different is simply false advertising. And false advertising = scam. Far from the honest "AAA-certified" and "NAPA AutoCare professional" "customer service" and "technical competence" they claim to have. read more

NAPA TIRE - Misleading "free' oil change coupon. Not free! - Tires Near Me - Napa, California

I had a bad situation turned around to the "positive" thanks to NAPA TIRE. We had spent a few days in Napa (Silverado) and got up to return home. As we headed out, the tire pressure gauge came on indicating low pressure in the back passenger side tire. This was not OK with over an hour of freeway driving ahead of us. We also had a commitment back home in 3 hours. After Googling tire shops, we found Napa Tire less than 3 miles away. These gentlemen were fantastic. After we explained our situation, they juggled their work around and started on our car immediately. Within 30 minutes they patched our tire and had us on our way. The cost was less than half of what I was expecting. Jeff Perry took great care of us and we appreciated it. Thank you sir! read more

NAPA TIRE - Tires Near Me - Napa, California

Great folks. Jay Jr. is a pleasure to deal with and is honest and straight forward. I will be back.

WOMEN BEWARE!!! If I could rate 0 stars, trust me I would. Had my cars check engine light come on during my commute down Silverado Trail, so I pulled over and had it towed to the only Triple A recommended mechanic, which was this place. Got a courtesy call after it had been towed, and that's where the decency ends. I was told they wouldn't be able to look at the car til Monday morning (a few days later), which was fine since I had already gotten a rental car. Got a call at 845 the next morning (Saturday) saying that my car was experiencing engine & transmission failure and it would cost $9-15k to fix, but they'd have more information for me on Monday when they could actually look at the car. Complete engine & transmission failure. On a Subaru. With 115k miles on it. With all routine maintenance performed, and no other mechanic mentioning any sort of issues. With no issues, EVER, since owning the car. Monday comes, I get a cryptic email from Jay Sr with NO explanations or indicator of anything being actually checked, with a quote for $14k plus tax. I responded back with a request for an itemized invoice including all checks that were done that lead to this diagnosis for my car. No response. I call Tuesday morning and Jay Jr let's me know he saw my email and that his dad was finishing up with a client and would call me back. Three hours later, I get a call from Sr who is rudely telling me he emailed me the invoice, which I told him I didn't receive anything. He immediately begins cutting me off whenever I try to say anything, and he says to me "well since you're on the phone, I'll just tell you right now" and I ask that he still email me the information I requested as well. He gets angry, and says "I'll just email it to you again, goodbye" and hangs up on me. No email is received. Triple A is contacted again that day, to have my car towed and taken to the Subaru dealership because I refuse to be disrespected and hung up on, especially when I'm being told my car is going to take $15k to supposedly fix. Triple A gets to the shop and Jay Sr refuses to release the car without being paid for services (which he never even told me what was actually done), so fine, here's your $185 to get my car out of this place. I go to Subaru the next day (Wednesday) and my car is nowhere to be found. Come to find out, Jay Sr never released my vehicle to be towed, in spite of being paid, and I was given NO call of any kind to be told that my vehicle was still at this shop. After FINALLY receiving an itemized invoice after calling Triple A to have it towed away again, it was proven that the oil dipstick had been checked, and codes had been run. That was IT. I have never been treated so poorly by a business, been spoken to so disrespectfully, and surely have never been hung up on. After reading previous reviews by other women, it's obvious this place is opportunistic and has no issue with taking advantage of women. read more

NAPA TIRE - Only email correspondence received. No response to my requests. - Tires Near Me - Napa, California

Two days ago I brought in my 2017 Chevy Colorado for a tire rotation and previous to that, they had replaced all the tires on our 2008 Smart. As always, service is fast and done when promised with no b.s. Jay Sr. and Jay Jr and Jeff have done all the tire-related work on our vehicles over that past 10 or more years after ANOTHER tire shop made a mess of what should have been a simple job. These folks are pleasant to deal with and accommodating to what I need. Thanks a lot. Brian in Napa read more

DO NOT GIVE THEM YOUR BUSINESS!!! I took my truck in for an alignment after I installed a level kit on the front suspension. I was told it would be charged hourly to do this alignment before they started the work and I wasn't ok with it (this should've only taken about 2 hours). They then broke parts of my suspension attempting to do the alignment. On top of that I had dropped my truck off before 8 am expecting to have it done in a day, I then had to call for an update around 4pm to find out they had broken my truck and I wasn't going to have my truck till next day. When I went to pickup my truck they then charged me for all the labor to replace the broken parts (that they broke!!) and for the parts too! I would never recommend anyone use this shop for any thing! The young guy that was doing the work on my truck was honest on the phone about breaking the parts and even told me he didn't have much experience doing wheel alignments! He also said this was the first time this has happed to him. However the owner did not take care of me the way he should have. I shouldn't have had to pay for them to fix what they f***ed up. At the end of the day I did the labor of installing the parts to save money just to pay them to do the work I had already done. DO NOT GIVE THEM YOUR BUSINESS!!! read more

they really only have one good mechanic there, i briefly spoke to him, younger blonde guy, but he was really honest. i appreciated it, it's hard to find an honest mechanic. read more

Reliable and precise. Nice friendly staff. Fair prices. Gave a loaner car as well. Will use again. read more

Great service. Super fast on a tire repair. They took my fleet car and patched the tire in less than an hour. read more

NAPA TIRE - Tires Near Me - Napa, California

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they are scammers that will only charge you for something and never back it up. total rip offs. Jay is the worst. please go anywhere else- I trusted them for too long only to be told that they would not back up their brake work on my car after 6 months...they will walk in your diagnostics like a cancer result- do not trust it- get a second opinion -they will fleece you. shame on them for making car repair so shady. read more

The Jay's are above and beyond fantastic. My mom has been going there for 20 years and they are always honest and helpful. The last time she went for an oil change, Jay Sr. told her she didn't need it and would just be wasting her money. When her oil light finally did go on, Jay Jr. put in a quart of oil my mom had in the trunk and did not charge her anything. This is indicative of all of her experiences with them over the past 20 years. 10 STARS!! read more

I can give them 10 My car was stopped during delivery for work during holidays in 2023. AAA towed my car to Napa tire. I was thinking to rent a car for rest of the delivery. They let us rent their car for free. And repair fee was very reasonable. I appreciate for their staff, AAA driver and people tried to push our car to tow truck in the rain. Thank you! Thank you! Thank you read more

I just dropped by Napa Tire because the tire light came on in my car The young man told me to pull into the first stall and then he checked all my tires adding air where needed. The tire light went out and there was no charge. That's great service. You can bet when I need any type of tire work I will go back to Napa Tire read more

They may be popular with the old people of Napa, where they easly take advantage of the older customers...but they tired to do a half a.. installation on one of our company trucks... When we contacted them regarding thier failing falling to install all the parts...they were flippant and dismissive " we don't warranty custom parts and work"...well my little achoholic friend...what you did was not install all the parts...so go hang out at Trankas Restaurant and play big shot with the locals. You just lost about 40k in work from us. read more

Reliable,positive, always do the best for your tire needs. My family has used them for more than 30 years.

Napa tire is my go to for any and all automotive service and repair needs. Family owned and run. Jay Jr and Jar Sr make sure their customers are taken care of in a timely and cost effective manner. The best thing about working with Napa Tire is their honesty and the fact that they really care about their customers, which is very rare these days. We will be back! read more

What a rip off!!! See pictures of an estimate for 73.93 for Napa Tire to replace a front lightbulb. We took it down the street to Budget Tune and Lube and got it done for 24.88 out the door tax included. Napa Tire staff was less than helpful in addition to trying to charge 3 times as much as they should for an easy quick service. The ultimate FU to consumers!! read more

NAPA TIRE - Estimate from Napa Tire for 73.93 and receipt from Budget Tune and Lube after a speedy and courteous job accomplished for 24.88. - Tires Near Me - Napa, California

This review is for their AUTO SERVICE department... We brought in our '05 Explorer looking for help with what seems like a problem with the transmission. It was repaired just over a year ago by Napa Valley Transmissions and still under the 3 year warranty, but sadly NVT has since closed. We were hoping at the very least for some knowledgeable feedback and a more pointed assessment. The only thing we got was a bill for $175 and a list of OBD codes. What's really crappy is we were quoted $89 and didn't know about the price jump until we were there to pick up the vehicle. They said the extra fees were for the number of codes listed. My husband even told them that we have an OBD scanner at home and already knew about more than half the code readings. We were overcharged for a service that was completely useless, and we left feeling like they're lacking big time in expertise and customer service. We agreed we won't be taking any of our vehicles back there again. read more

Jay and Napa Tires crew saved our lives. We were on a work weekend in Napa + Vegas and just before we started our gig, our car was making the worst noise. Turned out our breaks was out ( metal to metal) and there was no way we would make it to Vegas in that condition. But we had work commitment so they did everything they could for us to get us back on track safely, including lending us a loaner and drove us and our gear to the Napa gig. We made it to Vegas and back home safe and sound. Thank you Napa Tires!! read more

Oh my goodness!!!! Mohammed came all the way over an hour to bring my tire rim that I forgot at his shop, to me!!! He is an angel. I will always refer them to my Napa friends and beyond. read more

A special shout out to Jeff. When I picked up a nail in the tire of my Mitsubishi Eclipse Spyder, Jeff managed to get me a badly needed replacement. He also worked out a bend in the rim caused by hitting a pothole, thus saving me a bundle for a new wheel. Jeff gave me a ride home and picked me up when the repairs were completed a short time later. All work was done for less than the original estimate. Kudos to Napa Tire. read more

Appreciate the quick service when I got a screw in my tire. Fixed it for me right away. Keeping me on track for a little get away on a holiday weekend. Thanks Jay!! read more

I just today got new tires and an oil change. It was pouring down rain when I went to pick my car up. A very nice gentleman (assuming the owner) greeted me at my car door in the parking-lot, umbrella in hand and escorted me in the building! You simply do not find service like this anymore. Excellent service and I will definitely being going back. read more

Was on a county road in Mendocino.  We got a flat fire.  I used Fix-a-Flat.   We took the car to Napa Auto Tire because of their rating and reputation.  They fixed it and it works good but whoever it was I don't like how rude they were to my wife.  They fixed the tire Wednesday.  I went the next morning at 9:30 am to get the old tire to use as a spare and they said the tire was stolen last night.  While it's possible I find it very hard to believe.  I think they didn't want to give me my old tire.  I don't trust these guys and I don't like how rude they are to my wife. read more

This was my final visit. I was very disappointed with the service and treatment by Jay Sr. I have been a long time customer, have taken all our vehicles and used to refer everyone to this place. Jay Jr and the other fellas have always provided great customer service in the past. Upon this last visit I was unable to take my car in as usual, so my husband brought it in for me. I recently had them change my tires and had other services done. When my husband arrived Jay Jr was rude and telling my husband we need this and that basicially ripping him off. My husband informed Jay Sr. that my wife got all this done not even a week ago and to look in their database. He continued to be rude and insisted. When my husband called and told me this, I called Jay Jr. myself and told him to cease all service. Afterwork, upon picking up my car myself Jay Sr, tried to charge me a fee when no services was EVER rendered. I don't think so! Jay Jr. apologized profusely for his dad and did not charge me anything. Ladies PLEASE BE AWARE OR IF YOU ARE A MINORITY RACE CUSTOMER read more

Bought my wonderful Goodyear tires here. Didn't try and sell me anything more than what I asked and needed; 4 good/great tires that will last. Fast frindely service. This time I got another Screw in my tire and I dove on it a little to long before noticing but they were able to fit it with letting me know I need a New tire ASAP. No charge which was a nice surprise. They where closing soon but did it without complaint and on a Sat too. I highly recommend Napa Tire. It's worth getting Brand name tires that will last and much quieter then the Store brands of always used and only last 2-4 years but suppose to last 10. Payed a LITTLE more but it's worth it! Also it's a Napa family owned business. I'll be back for my New tire in one to two weeks. read more

I truly can't speak highly enough of Napa Tire! I had my oil changed there a few months ago, and decided to go back the other day when my rear shocks needed to be replaced and I had a check engine light on. They also performed an alignment on my car. -Everyone that I communicated with was helpful and knowledgeable. They kept me in the loop to discuss price on my engine repair, and all of the work was done in a timely manner. -They are very organized with their paperwork and documentation of the work they performed, which I greatly appreciate. -The quality of their work is exceptional. My car is driving like it's brand new. -They were honest and fair about their pricing, and they never did any work without getting my approval on the estimate first. Great experience! read more

I'm coming back for another oil change, and tire rotation. Like always, everything is great! They receive you with a kind smile, and nice manners. Those guys are professionals, reliable and efficient. And don't they work fast?! My car was ready in a blink of an eye!!! We highly recommend Napa Tire! read more

We've been going here for 15 to 20 yrs. Use to love love the quality service. However, my last two experiences have been awful, we will never go back. After putting new shocks/struts on one of my cars, I drove it home and it had a horrible grinding noice. It was obvious that they didn't check the work or drive it. They did make it right, no problem. Then I purchased new tires on my other car from them, when I got it on the freeway at 70 mph, the car shook, they didnt balance the tires. I called and told them, Jay Jr, said he'd have to charge me. After telling my husband of this I called Jay back and I told him we didn't need the appt as we were very disappointed because we haven't had the tires that long. He pretty much said "okay well bring it in, and I will just have to eat the price." Unfortunately we will never be going back. read more

We just got back from a trip to Napa Tire Co. on Silverado Trail. They were recommended to us by a friend, and this was the best, most professional, experience with a tire shop that I have had over the past 20 years living in this area. We had a slow leak in one tire, so we called and were given an appointment. When we arrived, they were ready for us. The person behind the counter was pleasant, greeted us by name, took down some information, immediately put the car on a rack. Less than 30 minutes later they had found the leak, patched it, and we were out of there on our way home. And the best part of the visit was the cost - only $30 total. I WILL be going back to Napa Tire in Silverado. Great people and great job. read more

Many thanks to Jay and the rest of the team for making our first service / maintenance experience a smooth and clear one. Great friendly client service and communication/explanation of everything involved, especially looking ahead to the next scheduled services to come. And bonus points for the rec's on car wash options, and even a restaurant. Really glad to have a go-to here in Napa after moving to the area a few months ago. read more

Interesting experience - car was overdue for an oil change and took it in to Napa Tire. They were running a special for the oil change, saving me $20 - even better they took me same day with no appointment. The bad news: they called 3 hours later stating that I "have some bulbs out and air filters that need replacing" in my head - I thought bulbs, filters, must be less than $100 or so to add on so I said OK. Got the car back and the bill was over $220 - from the original $20 for an oil change (after coupon). How is it ok to give someone the impression that additional work outside the estimate should not add up to much more actually comes to over 20X the original estimate? A little sneaky in my book - but I should have known and flat out asked I guess. It should be a policy to verbalize the price if there will be a significant change however. So three stars for the work done. Its average. Knocked off another star for charging me so much and not giving my car a rinse or rotating the tires and not determining the fault code for the check engine light. Will not be coming back. read more

I've taken my vehicle here for tires, alignment, tire rotation/oil changes, and critical drivetrain repairs. Every single time I have received excellent service and given a very decent price! The all season/snow tires they installed got me through the toughest storm Tahoe has seen in 50 years without any issues. If you live in the Napa area this is definitely where you should pick up your next set of tires! read more

Here's my story, Napa Tire 2017 I buy 4 Goodyear 235-80x16 10 ply trailer tires from Jeff, across the street from the main shop. I had worked with Jeff in the past and had great experiences with him, the guy gets it done!!!! I told Jeff I had separations on the trailer tires and wanted to buy something better, Jeff sold me the Goodyear tires, said they had good luck with them. Move forward to July of 2020, checking my tires before a road trip I noticed one of the Goodyear tires had tire separation, about 75-80% of the tire was still there, took it off went to napa tire and Jeff said company policy was that they don't warranty trailer tires, he was sorry but he doesn't make the policy's. He called over and spoke with Jay Sr. and came back at me with "jay said no warranty but if I wanted to buy 4 new Hercules tires he would give a good deal" Jeff took the tire off my wheel to inspect to see if there was any damage or it had been repaired, found nothing. I loaded the tire and wheel into the back of my truck and went over to les Schwab tire in napa ca. and bought a new tire.. Thought about it for awhile so I called and spoke with Jay Sr. he was not apologetic at all, said if I wanted he would send the tire into the factory and see what they thought. In these times, right, a month from now I would call them and probably get "oh man I think that tire got lost, you know with all the covid stuff happening". He allowed me to rant for about ten minutes and speak my piece and that was it, nothing!! If I ran my businesses like this I would be out of business quick. Take care of your customers. Les Schwab policy is you buy there tires and it fails bring it back and it's replaced with no bullshit involved. Your back on the road in no time at all.. For a company that's been in the Napa Valley as long as they have one would think they would do a better job than they do.. read more

What a calm,relaxing experience today 12/21/16. My friend has been going to Napa Tire for years and has nothing but good to say. So,I decided to get two new Name Brand tires;needed badly. They didn't try and sell me four,which Was nice. If I could afforded four I would have. I'll be back next month/year,to buy the other two. Had an appointment,right on time and out in 40 or less! Highly recommend these fine young men. read more

I took my car in for an oil change and had an online coupon for $20 off, so the oil change and filter cost me $30 plus change, which I thought was decent. They did a very thorough workup on my car, told me what they felt needed fixing and gave me quotes, and treated my cat to milk and me to a ginger ale. What more could you ask for? Four paws up. read more

Ultimately I did not get my tires from Napa Tire Inc., but I wanted to rate them on their excellent customer service skills. They not only replied in a very timely fashion to my request for a quote, they followed up with a phone call the next morning. Normally, I don't like follow-up calls because it feels like a hard-sell, but this was different. I needed new tires and if I were to get them in Napa, I had a small window for installation. Specifically, I would be in Napa for two days only so I needed them installed the evening of December 30th or early December 31st. I don't recall the name of the gentleman who called me, but he was very helpful. In fact, when he called I had been on hold with B & G Tire for over 15 minutes. I told him I was looking for Cooper CS5 or Michelin tires. He did not put me on hold, instead he did his research while keeping me on the phone. He informed me that Cooper did not make the CS5 in the size I needed for my car, but that he could get me CS3's, which he then provided me with a good quote for. Ultimately I got my Cooper's for less near home, but had I not I would have gotten my tires at Napa Tire Inc. read more