I wish I could give them a 10/5…read more
We did our mandatory six hours with them and it was absolutely amazing, great instructors who clearly care about them learning, taking great notes and rooting for them. They come right to your door, on time, friendly instructors - every single one of them. I honestly don't know how they find people with such great attitudes. My daughter gets a little apprehensive about new situations so everyone made her really comfortable. They said she did great. So! Because of that, we bought three more classes (extra six hours of experience).
The first new lesson, she got over her fear of the freeway and did really well. She was so scared when it's her parents but with an instructor, she got over that.
The second new lesson? This was the issue and absolutely kudos to Drivers Ed Direct. So, she gets panic attacks sometimes. It used to be really bad where she would miss school and it was almost daily and she hated it but she couldn't get through them, it was a rough year at the time. But, we got them mostly under control but for whatever reason... she had one about 15 minutes before her instructor showed up. I couldn't get her out of it (it's awful to see, as a parent), she was trying but she couldn't breath, short of breath. I greeted the instructor and said I have to deal with 'something' first and he was so patient, when he didn't need to be, as we were on the clock. She was in no shape to drive, it was bad... so I told him that, unfortunately, we had to cancel but we'd just eat the costs, no probably at all. He was totally amazing, my God... I was so stressed and he was like, "Totally no worries, I live close, it's okay." Nicest guy, per usual with them.
The day after, I just emailed them to just apologize for that and I didn't even bring-up the cost or anything because, yeah, I should be on the hook for that, it's not their problem. But, guess what. They said it's okay and didn't even charge anything! They are going to reschedule it! I had to come on here immediately and pass that along because they absolutely didn't have to do that -- at all. But that's who they are - they care.