So just a little bit ago, I was working on a truck with an electrical issue. The apparent owner of…read moreTMI and all the surrounding property raced into the lot, threatened me with calling the police ( trespassing). Understand I'm a mobile repair service, Im on lots all the time. Not a. "Hey good evening, just to let u know, I don't allow work to be done on premise. " it was " you're trespassing, you have 5 minutes to leave before I call the police". Real nice. I ve heard this guy was a piece of work, now I ve seen it for myself. Btw, gate was wide open, working on my customers truck ( not making a mess, I was in the fuse panel). I called the truck owner, he was pretty appalled as well. So, there's that. Overpriced parts, parts and service staff who are half pissed off a good portion of the time. The Norfolk facility is no better.

From the owner: Under the leadership of Chris, our Hino & Isuzu location, is one of the top dealerships in the US…read more They offer quick and accurate repairs to keep your fleet up and running. Combine this with our extensive inventory of new Isuzu and Hino trucks mounted up ready to work. We are your best source for your small truck Class 4-7 needs.

Just put it out there need to watch out when you go to Bob's boat trailers on azalea garden road…read moreand people are not good I took my boat that I've had 15 years there to have leaf springs installed it's hard to be $900 that wasn't bad I paid that but I had a book board bolt kit in my boat that I ordered from Amazon for $58 and they took my u-boats out and moment my leaf springs up with them and charge me for them I called them to see where my u-boats were in my box and they all said that they don't know what I'm talking about I'm crazy ain't nobody going to steal nothing very rude the lady on the phone about had a stroke cussing at me then someone else got on the phone and they are asking me questions like they're a detective asking me what size bolts you know what you took out of my boat and someone tried to steal my sticker off my boat that I just put up there a 28 sticker and half of it was peeled off on the right side and I got pictures of all that watch out when you go to Bob's boats cuz Bob told me that nobody stole nothing out of my boat he said I'm crazy now they're The crazy ones out there and they are stealing s*** out of your boat so don't take nothing up there stay away from Bob's boats you need to find somewhere else to go where they're honest cuz he is not honest they stole my s*** out of my boat tonight and it wasn't nothing but for you both they cost $10 a piece but when you charge your customer for their boats you're making money I guess how they got rich like that all right I'm over I'm going to go buy me some bolts and fix my own boat I should have never took it up there in the first place I was worn by Mr Bill at azalea Auto body told me to stay away from that place

Excellent customer service over the phone and when I showed up. Had a few used trailers for a good…read moreprice but just didn't quite work for what I needed. Bob showed me a few options and quickly got me what I needed at a great price. Highly recommended!

great experience,buying and selling,most helpful people I've ever encountered,look forward to doing…read moreplenty more in the future

I just purchased a boat at HM Boats and had a GREAT experience! I actually live in Rhode Island and…read morewas planning on buying something locally until I stopped by HM Boats while on a business trip.They had a good selection of boats and were very low key during the sales process. In the end, I bought in Norfolk and shipped the boat to New England. HMB walked me through the whole process, followed up with with many phone calls. Communication and service was outstanding and I would definitely buy another boat from them.......Can't say enough about the experience Tim - East Greenwich, RI

These guys are a joke; they have no clue what they are doing…read more I had a part that needed to be returned to Yamaha to re-program it. I was told by Yamaha to send in the part thru a dealer, and they would re-program it for free. I went thru Norfolk Marine (Big Mistake). I dropped the part off on Wednesday and explained to the service manager what had happened and exactly what Yamaha told me. I also provided him the information Yamaha requested to be sent in with the part. He said he would have his tech look at it, I asked him why and that it just needed to be forwarded to Yamaha, he said just to verify the part. A few hours later I received a call from him saying a Yamaha tech would be out to program and install the part. I said that Yamaha was very specific stating the part could only be programmed at Yamaha. I asked him if he spoke to Yamaha and he said yes (this was a bold face lie) and they told him it could be programmed in the field. He told me the tech would meet me at 8:00AM that Friday. I took off of work Friday morning and the tech did not show, I tried to call the service department's manager at 9:00AM, and he was not in, the receptionist said she would let him know when he came in, he returned my call about 15 minutes later and said the tech was wrapping up and would be out shortly, he showed up around 10:00AM and told me no one had scheduled him to come out to my boat. He spent about an hour or so and could not get the part to work, he then called his office and tried a couple of other things, still did not work, he then called Yamaha, and they said the part would have to be sent to them in order to get it re-programmed (waste of 4-days). They then sent it to Yamaha, and it went through some problems there. Yamaha finally got it programmed and overnighted it back to Norfolk Marine (Thursday). I called Norfolk Marine the next day (Friday) and they said it did not come in and they would be looking for it. I called the following Monday, and they said it still had not shown, I then called Yamaha, and they told me it was signed for and gave me the tracking number. I entered the number, and it said it had been delivered the prior Friday. I called Norfolk Marine, and they went on an Easter egg hunt, come to find out it was delivered to the parts department and they refused it and told UPS it was supposed to go to Yamaha. It has been over 5-weeks, and I have not been able to use my boat, the part is now missing, and Norfolk Marine has no clue where it is.

On 21 June '25 i took my 2006 Hurricane Deck boat in for a 'Fuel filtering & purifying' service due…read moreto the outboard motor (Yamaha 115HP) being sluggish above ~3,500RPM. I explained within the last year I had changed out all fuel filters (between squeeze bulb and low pressure fuel pump, between low pressure fuel pump and Vapor Separator Tank (VST), high pressure fuel filter in VST), replaced High Pressure Fuel pump, fuel injectors, and installed a fuel water separator. I called on Wed. (25 June) to check on status of repairs and was notified by service manager that a technician had taken a fuel sample and identified that there was no issue with the fuel. I do not know the location (inside fuel tank?, fuel line off squeeze bulb?) of the fuel sample that the technician took. Additionally, I was informed the technician noted there were Auto Lite spark plugs in the outboard motor and changed the spark plugs to NGK (OEM) and stated the engine ran fine and was ready to go. Of note, I had changed those spark plugs to Auto Lite's (which are marine replacements for a Yamaha F115) last year. Cost was ~$417. I took the boat home on Fri. (27 June) and ran it in the water (NO CHANGE TO THE SLUGGISH CONDITION). After further troubleshooting myself I identified the engine oil level was way above normal (indicating a low pressure fuel pump dumping gas into the oil). I changed out the low pressure fuel pump and I'm in the process of cleaning/changing out fuel injectors. My frustration is that no one contacted me about not doing the fuel filtering & purifying, changing spark plugs, etc. before I called to check on status. Furthermore, I found the 'way above normal engine oil level'. I will never do any business with Norfolk Marine again.

Worst company don't use they don't care if your in a hotel next door and at 4 am waking people had…read moreto call the police on them

one of my customers got a car from them, started getting sick, went to the ER, it was carbon…read moremonoxide poisoning. she contacted the seller, he told her, no gun was held to her head when she got the car. she contacted the attorney general, she got to turn the car back and got her deposit back. so beware, the AG guy said, this guy has been in this service for one year, but the way he talks to his customers, he won't last so BEWARE and share this.

Me and my wife paid cash for a 2009 Chyrislyer town and country van the first part of March we…read morehave not yet received the title from Jeff which is against the law not to mention we had to put a new radiator in the van have front end work done. I would not recommend buying anything from Jeff at Drive NOW he is crooked.I don't know what his problem is or what kind of game he is playing but it's Bull Shit!!!!!! Don't buy from Jeff at Drive NOW ARTHUR R PEACE JR 4/30/2024

We went to a tire shop to get new tires and a front-end alignment for our 35-ft. RV before we…read moretraveled to Texas for the holidays. We were told we needed to replace the king pins before the alignment could be done. After a dozen calls looking for a business that could do the work, we were finally referred to Spring Menders, who said they could do the job. It was well worth the two-hour drive to their shop in Norfolk to have James tell us the king pin problem did not exist but one wheel bearing reservoir was dry and needed to be replaced. The other needed fluid. He explained the issue thoroughly, even showed me all the parts involved. The work was completed by early the next morning at a fair price. He referred us to a tire dealer who installed the new tires at Spring Menders' shop, and we were safely on our way. We are thankful we were referred to an honest guy who clearly knows his business.

So I had to get my driveshaft for my silverado rebranded James was awesome quick professional…read moreresponsive and polite. I highly recommend spring menders for any drive train issues you may have they do excellent work and charge a fair price. I really can't say enough good things except that I know the only place I will go now if I ever have drivetrain issues thank you so much spring menders!