This place is truly amazing! I took my schnauzer in extremely ill (I thought I was losing him) They took him in right away and were so kind to me as well. I had been throwing up from the stress of the whole ordeal and they were attentive to me and my baby. In a span of about 10 hours of continual meds and IV treatments he was restored back to health. I will forever be grateful for this team of professionals. (Dr Shanks amazing!) The desk staff is so kind and professional. I definitely found my new vet. Thank you team from the bottom of my heart for giving my fur baby his health back! Not sure where the bad reviews coming from because this place is top tier and I have been to many. read more

If I could give this place a zero in stars I would. I took my 12-week-old Frenchie puppy in for vaccines and wellness exam. 1. Tech nor Dr. introduced themselves. 2. My Puppy was taken for vaccines and never witnessed the Vet perform a wellness exam. 3. Dr. Appeared still without my puppy and proceed to tell me he had a grade 3 heart murmur and the longevity of his life was greatly affected and I most likely will need to see a cardiologist and may need a stint!!!!!! Terrified me to no end. She even mentioned that she doesn't know what type of agreement I had with my breeder, like I was going to need to give him back. 4. The office did not have flea prevention on hand. The Tech simple handed me a QR code to order from a 3rd party! That charged shipping and was greatly overpriced. %. I had to ask for his shot record to be updated. Dr. did not do it..... Luckily my husband scheduled a wellness exam for the next day to ease my anxiety. New vet trimmed nails, cleaned his ears, Dr. was professional. Did a through exam and put my mind to ease by providing documentation on puppy heart murmurs and most are benign. The appt cost HALF of what Big Thicket charged...... Never endanger your fur baby with this company........ read more

They scheduled my dog on Thursday at 1pm. Went to the clinic and it was closed. Waited for 20 mins thinking maybe the staff are still having lunch break but, no one opened the door until 1:20pm. So frustrating. They scheduled my dog for appointment but the clinic was closed. I'm not coming back on this clinic anymore. read more

How long after your scheduled appointment are you willing to wait? I waited for over 90 mins after the scheduled appointment and was not seen. Knowing my pet was a new patient, I showed up 15 mins early to get all necessary paperwork completed and patiently waited for our turn but didn't make a difference. I understand that emergencies happen, and sometimes the unexpected happens but that's where communication comes in. I received no updates, no apologies. Walked out and took my money elsewhere. read more

The staff is very friendly and professional. Unfortunately, there seems to be a lack of communication somewhere as I was initially quoted on the phone $500 for my dog's surgery and it had jumped up to $713. There were no updates on the price. I understand I added a microchip, but I was not informed it was $60. Then received a call asking if I'd like the scrotal incision procedure, not sure. Was not told it was $143. I was told "it would be added to the final cost". I've never paid so much for a dog to be neutered even with the chip insertion and a previous dog having complications during surgery which required more medicine costs and other costs etc. We also did not appreciate that a manager was not brought out to help explain the breakdown and the sudden increase. read more

Over charge for medication, and have a 12.75 fee they charge for pill bottle! They force you to purchase their prescriptions, when walmart pharmacy is have the price, but vet will not write scripts! Yup putting pets 1st! Can't stand greed! Have used this office for 3 years, and it has continually decline in its customer relationships! Time for a fresh start! read more

Love the staff and Dr Cochran. Will be a customer for life. They are just down to earth good kind of people who made me and my dog feel right at home. read more

The Doctor and assistant today Tuesday 06/18/24 really blew my wife and I away with their caring and professionalism. Our Belgian Mal was severely hurt and the ladies jumped in and attacked the problem at hand. Good people doing good work we appreciate you and your team, thank you for what you do. read more

First time we went they were super friendly & seemed to really care about what was going on with my dog. The second time I went in because my dog was sick they said he would need emergency surgery but did not feel comfortable doing it themselves because they weren't successful in previous surgery's. They basically made it seem like my dog was dying. But then I was offered to have my dog ADOPTED by one of the workers. Very out of line & unprofessional. I took my dog to an emergency hospital he had his surgery & is recovering great. I do not recommend this place for your pets. If you care about your dog they will scare you making you think the worse is going to happen because they are not trained enough. read more

They don't even deserve one star. I told the vet there many times that I was concerned about a mass on my dog's leg. She proceeded to tell me it was a wart and not to worry about it. I decided to get a second option after they botched a surgery and I had to go to blue pearl animal hospital to fix what they messed up. My dog's leg kept getting worse and it turns out she has cancer!!!! This was poor veterinary care, negligent and did pay attention to my concerns. BIG THICKET NEEDS TO BE SHUT DOWN!!! It's not clean, the vets lack the proper knowledge to treat our beloved animals in the proper way. read more

Amazing Thank you for being there for my coco girl today I'm sure she will feel good soon And thank you for being open on a Saturday We will be switching to y'all from here on out Thank you read more

We've used BTV NC for YEARS! Dr. Stevenson treats our furbabies, he and his staff have always been 100% open & honest with us about their operations, in-person overnight monitoring, (which they do not do) homecare for our elderly & disabled dogs. (diet, medication, exercise, etc.) Even with C19 and curbside care with my chi's heart condition, they still give us the same care as they did when it was normal. We just can't be in the room during the initial examination. (weight, temperature, etc) We have never had any issues with their prices or felt that they were too expensive. They are actually reasonable for this area. I get that feelings are mixed right now b/c a standard surgery had an unfortunate outcome. That being said, ALL medical operations (animal & human) have unforeseen complications that sometimes appear after an a patient leaves, or even during the operation. That is healthcare in general. We even had to call back a few times after my chi had been treated, and BTV addressed our concern for those times we had to call or go back. We even had to go to the Humble Emergency Animal Hospital for emergency care since BTV does not have after hours staff to monitor animals. (Humble ER is WAY more expensive) As someone who has unforeseen side effects from a surgery & cancer treatments, I can attest to that fact. I am simply stating my opinion and my positive experiences with this clinic; we started using them around 2006-07 when they only had their Cleveland location and our chi, Peaches, was a puppy. She had her heart check-up this last week. All went well! She even got complimented on how healthy her lungs were for her age! read more

Big Thicket Veterinary Clinic - New Caney - Veterinarians Near Me - New Caney, Texas

On Wednesday, July 29th, we took our Heeler, Maggy, to Big Thicket for a simple spay procedure. She was pregnant but we were told this was a general surgery. No big deal right? We arrived at 8 and were told she would be ready to be picked up by 4:30. At 11:30 I called to check on her ... Was told they had emergencies and that she would be going back soon. At 1:30 my husband called to tell me that Dr Flottman (Vet on duty) had called and told him that Maggy had done well through but that once she was in recovery she CRASHED AND BURNED AND DIED! Maggy was 4 years old with ZERO health issues or concerns. Had the Dr told us she was too far along in her pregnancy and it put her life at risk? There is no way we would have agreed for him to proceed. The unprofessional behavior of this vet is unbelievable! This morning on a New Caney Facebook page I saw that another pet owner took their dog in for a simple spay procedure THE SAME DAY. When they picked up their pet she was unable to walk or even hold up her head. After taking their pet home SHE DIED AS WELL! We will be reporting this vet to the licensing board as well as contacting a pet attorney. Please don't risk the life of your pet! Use another facility!!! We never want another family to have to experience the pain and suffering that we have been through! read more

Big Thicket Veterinary Clinic - New Caney - Jim Axley with his beloved Maggy! - Veterinarians Near Me - New Caney, Texas

Numerous people have brought their pets in for simple procedures only to end up with their dogs dead. More people are coming forward with their horror stories from this place and how the staff try to cover it up! Do NOT take your pets here! read more

Any friends that take your pets to Big Thicket this is a review I just left on their Yelp. I am so upset right now. I also called them before I left this review but they will not return my call. So I will be going up there tomorrow to get all of Bakers records to switch his vet. I've been taking my dog here for 2 years. Never really felt he wasn't getting the care he needed until 3 months ago. So let's start there, I took him in because he had blood in his urine. They took a urinalysis, a X-ray of his bladder, and diagnosed him with a UTI and cystine stones. That was on March 28th. They gave him antibiotics and put him on prescription dog food ( keep this in mind for later) total cost $221.82. On April 15th I took him in because he was still having a hard time using the bathroom and was still peeing blood (not as bad) but still. They took another urinalysis to get sent away, put him on more antibiotics total cost $420.29. I was supposed to get the results of his test back within a week no one ever called me. So I called them after a week and a half and was told the results came in but they tested him for the wrong thing so I had to bring him back in this time free of charge! Wow. His results came back in on May 23rd and they tell me that he needs more antibiotics so of course I agree. I just want my dog better. While I'm there I also need to pick up more dog food that they prescribed him ( he can't eat anything else and I can only get it through a vet. This vet will not allow you to order through Chewy or anything like that) well they didn't have that food THAT THEY PRESCRIBED HIM, so they gave me a different food and told me it was fine () total cost this trip $216.61. So in 3 months this vet has charged me $858.72. Which I didn't care paying as long as my dog was getting better. On June 4th I decided to take my dog to another vet for a second opinion because he was still bleeding. Not when he was peeing but while he was walking around the house. They have Big Thicket Vet email all his records and the X-Ray they took on my first visit on 3/28 and guess what that vet saw BLADDER STONES!!! So he referred me to a specialist and I seen him today and my dog now has to have surgery because Big Thicket Vet completely messed up on this. And the second food they gave my dog, because they didn't have the food they prescribed him managed to make it where is stones weren't able to break up so he has one lodged in his urethra, that's why he is just constantly bleeding. So if you really want your animals to get the care they need I highly recommend taking them somewhere else. My dog could've literally died from this, and it's something that could've been avoided had they actually looked at the X-ray they took on my first visit. I feel like they just wanted to keep getting money from me which I would've kept paying, thinking my dog was getting the care he needed. I am beyond upset over this. Please take your fur babies somewhere else if you can. read more

Excellent service and great customer experience. I can not say enough good things about the staff and Doctors.!!!! This is my veterinarian for LIFE. read more

Highly recommend! We brought our guinea pig in to be neutered and I have been so impressed by the care provided at this clinic. All of my concerns were addressed, the vet and staff went above and beyond. They did everything that I'd expect from a top class clinic and the prices were extremely reasonable. Very pleased with everything! read more

On 7.29 we dropped our 2yr dog off to be spayed at 8:15AM, blood work was done and came back normal. She was healthy and had no underlying conditions prior to surgery. At 2:50 I called to get update on where she was at, the receptionist said "she was just being closed up" and apologized for delay because they had alot of "emergencies" today that pushed things back. At 4:30PM they called me and said she was awake and ready to be picked up. I got there and sat in my truck (due to COVID) it took 2 people to carry her to my truck at 5:10, she could not WALK or HOLD her head on her own, she was completely out of it. The techs said "everything went fine" and sent me on my way said she "might be out of it and not eat for a few hours" etc. On the way home I realized they never gave me any kind of medication for her, pain or anti., I quickly called them back and they said "they were closed and come back in the morning for them". I should have known right there they were incompetent. We have used this vet before but unfortunately the Dr. is always seems to be someone different and no one knows what is going on. I got home at 5:30 she was completely unable to walk or hold her head up still, we layed her on blanket and brought her water and made her comfortable. She shit herself and blood was in the stool, was was whimpering in pain right after getting home.They said they gave her a 24 hour pain shot, but clearly something was not right. She become very cold so I wrapped her in blankets. She continued to shit herself laying down on/off with blood, we called the vet immediately, they were closed. When I left they said " they had NO one call tonight" which was also a red flag! How do you have a surgeries for that day and not have a main line open for the night of, in case of complications. Anyway I tried them and their answering machine prompted me to dial a # for an emergency. I left a message noting my dog just had surgery, had not been home for more then an hour, and was still not able to stand on her own or hold her head up, shitting herself with blood, and cold, and whimpering. We received a call back pretty promptly from the Big Thicket in Cleveland a female Dr (she did not do the surgery, but I guess she was the on call "that they said they did not have"). She said " try and take temperature if you can, put her on heating pad, stimulate her, and call me if it gets worse". We hung and had already had the blankets on her, so we went to lay with her and she was shaking and pissed herself and went completely lifeless in seconds of hanging up the phone, this was 1.5 hours from bringing her home from this New Caney Clinic where they told me "everything went fine". I through her in my truck and rushed her to the closest animal hospital but she was already gone. We opted for an autopsy with the animal hospital to find out the exact cause of the death and we certainly are not pointing our fingers just yet at the establishment for that BUT here comes the KICKER - THEY WERE 100% NEGLIGENT.... Who ever brought Dakota to my truck said the surgery went "fine" when in fact it did not. How do I know this? Because this morning before telling the vet she passed, I asked for a copy of surgical report where it CLEARLY stated, she "LATER HAD A hemorrhage" and was wrapped etc. Not one damn person told me there was a complication during surgery! Maybe this is a "normal complication" but it certainly does not constitute for "everything went fine"! You mean to tell me a dog that was just closed up at 2:50 PM, woke up (and barely awake) at 4:30 was ready to go home at 5:10 after having an hemorrhage during surgery!!!!!!!!! I think fucking not! For a Dr. to do a surgery where there was a complication, even a minor one and to not come out to my truck and tell me or a simple phone call to tell me is SO wrong - an "everything went fine" should have never been said. I would assume even the techs that carried her to my car did not know and that is why they said "she was fine". I assume all their "emergencies" from the day made this Dr. rush through and not provide creditable service to my dog. She was never ready to come home an hour after surgery, someone should have told us of the hemorrhage during surgery, no one should have KILLED MY DOG that died from something that could have been easily "watched after surgery" IF WE HAD KNOWN THERE WAS THIS COMPLICATION. You are the DR. it is your responsibility to tell us what we need to know, you were too busy, and now I have a dead dog. We will be pursuing legal action against the Dr. and entire Big Thicket establishment for negligence and filing a complaint with the TX Vet Board. P.S. I called the Dr. this morning after the report was picked up and he admitted something went wrong and "was sorry no one told me about the hemorrhage". He said he check her and her color was fine and thats why she was sent home. The dog was lifeless when we picked her up, she was no where "fine". read more

Big Thicket Veterinary Clinic - New Caney - Veterinarians Near Me - New Caney, Texas

I was greeted with a warm welcome along with my English bulldog! We both felt at ease and my questions about the procedure were answered. I had additional questions that didn't involve the current procedure we had an appointment for and they took the time to answer them as well. I felt no time was wasted and they didn't make me wait and wonder about the well being of my fur baby. The customer service was great while maintaining their professionalism. It was better service than I get on a regular basis with my primary care physician! read more

Big Thicket Veterinary Clinic - New Caney - Veterinarians Near Me - New Caney, Texas

I was out of town working home health and staying in a hotel in New Caney. My dog got very sick in the middle of the night with bright red bloody stool and bloody vomit. They were able to get me in that morning! Staff and Dr were very friendly. My regular vet is in Cypress and they wouldn't be able to see her until the afternoon because the doctor was out lecturing that morning. I made the decision to bring her in here and I'm so glad I did. They evaluated her, x ray and iv fluids while I went back to work. I picked her up at closing time and she was back to her old self. I'm so grateful for the staff here as well as the Doctor. Sent me home with meds and she's been great since. Now, when I come to this area, if my pup gets sick, I know who to trust! Thanks again to everyone at Big Thicket Vet Clinic! read more

I am very disappointed in this place and would never recommend anyone take a pet here. We took her in because she is difficult to groom. We know this and it was explained. 615.00 later we picked up a dog that was severely hurt. They had sliced her wide open on the leg and she had stitches. The vet called my wife all sorts of names when we called about it. Here are the pictures. I'm really not sure she will make it. After speaking with some people this could just be a one off. His reviews are great and he comes highly recommended. The dog seems to be doing better now. read more

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These people are rip offs, they overcharged my grandma's for her dog today. she argued with them and they seemed not to care about it., All they want is money, money and money. that pregnant woman got to get out. She think she's the owner. Extremely rude bit... read more

So, they cut your pet during grooming, charge you to stitch it up, and then have the balls to say, "Sue me." DO NOT GO HERE!

Love these people so much! After a terrible experience and diagnosis at Banfield, Dr. Zach was honest and knowledgeable. It was too late for my baby. He was in an advanced stage of cancer that was misdiagnosed by Banfield, they let me know what was going on and helped me thru the process. It was great to have them during this terrible time. I will be bringing all my fur babies there from now on! read more

This vet SUCKS!!!!!!!! I took my new puppy there as they were close. She was later bitten by a snake. They refused to even try to get her in. Ended up having to go to an emergency vet. I then was stupid enough to go back as my husband liked the vet. I took my 10 year old German Shepherd there for exam and shots. I explained she has arthritis and was looking for alternative medication as what she has been on isn't really helping anymore. I emailed all her records prior to her visit. Mt husband took her and they never addressed the med change. I was told the vet needed to review her records. I explained that I had sent them prior to her visit via email. They said they didn't get them. I confirmed the email and resent. I waited another 2 days with no response. I called again ad was told they would not give her any new meds without doing lab work. Why were we not told this while she was just there???? I can't take off work again to taker her back so I simply requested a refill of the medication she was already on. When I called to see why they had not okayed her refill. I was told they will not okay prescriptions outside of their clinic. I use 1 800 pet meds. How greedy are these so called vets??????? Want the money for those medications. want to charge for another visit along with un-necessary lab work. They do NOT care about you animal ONLY MONEY!!!!!!! STAY AWAY!!!! read more

I love the doctor's and staff. They are very professional and friendly. The only complaint I have is the cost of services which is double what I paid at my old vet in Dallas. My dauchshund needs his anal glands drained often and it costs $22 a visit when my old vet only charged $10. I am charged $14 for a nail trim when my old vet only charged $5. I also think the $50 office visit fee is outrageous for preventative care. read more

Absolutely the most Unethical....Cruel.....Malicious Vet Clinic I have ever been to. My 80 year old mom found a stray to took him to this vet. They found and chip and told her that the owner had 10 days to claim dog. When she asked them to treat his sever ear infection they told her she would have to pay or they would not treat the dog. So my mom paid to have the ear infection and parasite infection treated and took him home. On Day 8 my mom was notified that the owner had been located and that she would have to surrender the dog back to the Vet. This is a lye ... by law the owner can only claim the dog from the person that found said dog with proof of ownership.. Per the police.....This is the most unprofessional so called Vet Clinic EVER !!!! read more

Thes people don't care about making money, they only care about you and your pet! Great service!

First visit just for quick heartworm medicine and ear check for my shih tzu. Clean facility and friendly people and I'll know more as time progresses. It's a needed service in the area. read more

they are so caring about the animals and take great care. they explain everything so that i can understand what is going on. my puppy had a parasite and they helped me to get her well. read more