Came here on a whim one day when we were looking for a restaurant in the area that could seat a large party without a reservation. The place looked pretty decent...fairly modern, clean, and inviting.
The good: price is average, their standard soup base is fairly tasty, portion size for their mini hotpot combo is decent
The bad and why the one star rating (I rarely give one star ratings)? Two words: horrible service.
Where do I start? The waitress hands us four paper menus and pencils and walked away without saying anything. We had two large rectangular tables to seat our party of 20. We didn't know how she wanted us to order; all on one sheet, on two sheets, or? How would she be able to determine who ordered what? Also sharing four menus among 20 around two large tables is obviously difficult. When the waitress returned 5 minutes later, we asked for more menus plus different ones because she gave us the all you can eat menus, which we were not interested in. (I guess she assumed without asking us that we all wanted to pig out?) She looked annoyed at us asking for them, letting out an audible groan. She returned with three regular menus. We politely asked again for more menus repeating that it's really hard to share three menus with such a large group. She looked even more annoyed before turning around to get more menus.
After we placed our orders, we waited probably 30 to 45 minutes for our food to arrive. The restaurant was not at all busy so I don't know why the long wait especially for a hot pot place where the food is all raw and the soup is usually prepared ahead of time. In addition to the long wait, the food came out sporadically. By the time the last person received his food, some were almost finished. Also, two people ordered the $2 upsized option. As the dishes were being delivered, we asked which were the upsized ones since they all looked the same size. The waitress just waved her hands saying (well, almost yelling), "All the same! All large! No small!" We weren't really wanting to argue, especially when half of the group were well into eating their meals. One other thing, since all the combo dishes looked almost identical, during one time as the waitress was delivering four dishes in her hand we asked her, "Which one is Combo D and which was E?" (Those were what we were waiting for.) She looked at us like we were really stupid and said very curtly, "A-B-C-D-E! This is D and E!" and promptly handed us the plates. Uhh, yeah, so she didn't answer our question. We ended up having to figure it out ourselves.
It's a good thing we had good company around the table. That took the focus away from the bad service and extremely long time for the food to arrive. With so many other hot pot restaurants in the city, this is easily one to give a big pass on based on one of the most terrible service I've experienced at a restaurant in a very long time. read more