So the girl with dark eye makeup and very small sized, was very polite and busy. Blonde girl also very nice and polite and busy. Then enters other dark haired girl, with attitude, being kinda rude to co worker. Even kinda glared at me mean. Food was ok. read more

The drinks were pretty good but overpriced I got two drinks and it www 28 dollars. The service was ok the workers were kind of rude and impatient. The scenery was ok there was a stain in the carpet though. read more

BIGGBY COFFEE - My drink - Coffee & Tea Near Me - Southgate, Michigan

Went in for just some brewed coffee and the service is extremely slow. Self serve cold coffee from thermoses is not worth the amount charged. Someone is better off going to the local gas station for fresh brewed. I would add this place needs to review its hiring practices. This is like a live case study of how a franchise closes its doors. read more

You'll end up missing a birthday or two with the wait times at some of these Biggbys. Told me they don't accept $50 bills after waiting in line but, they'll forsure ask for a damn tip every time even If the order is 1 coffee. read more

This is my go to place for coffee after moving to Wyandotte. The workers at this location are all incredibly nice and helpful, I haven't had a single bad experience in the many times I've gone here in the past couple months. They just recently remodeled and the store looks so nice and clean, very glad to see them open again! I got a hot caramel latte as a treat this evening and it was the perfect warm addition to this cozy, rainy day :) read more

Whoever was working this location today was just flat out rude. Wanted a simple drink and she acted like she was so frustrated to take 3 minutes to make it. We just left. read more

Ordered toasted bagel with cream cheese male employee took his time then scratched his teeth and wiped on my bagel I told his manager and got my money back was only wearing one glove. read more

Cashier left window employee with the work didn't not help customer at counter (acne girl employee ) she took care of two cars before me.

Peppermint Stick Mocha I asked the barista for something awesome and she recommended the Peppermint Stick Mocha. It is a chocolaty mocha with the freshness of a peppermint, topped with a light layer of whipped cream with sprinkles. It's warm enough to carry you in those freezing Michigan winters. Give it a try. read more

BIGGBY COFFEE - Peppermint Stick Mocha. Dark chocolate, mint, and crushed peppermint candy. - Coffee & Tea Near Me - Southgate, Michigan

Ordered an iced and they make it hot, so they thought is was ok to jus dump a hot latte over ice and boom you got an iced coffee, very dissapointed because i couldnt go in and nag to get a new one because all my extra time for the morning was used waiting on the coffee read more

I really wouldn't know what all these other reviews are talking about. We walked in, ordered our chai tea latte,, the place looks clean, orderly and neat. Customer service was on pointpoint, they up sold which I didn't mind. The cinnamon rolls did look amazing. Anyways, it's a nice place to hang out,, have some hot drinks and chat with friends. (",) Weeeeeeeee! read more

Unfortunately due to the substantially long waits and subpar drinks over the course of several visits, I no longer will go to this location. The longer drive to another location will be more worth my time and money. read more

Coffee and service were good as usual. The baristas were friendly and accomodating. However, the furniture is damaged, there are holes in the walls and there are people sleeping in here. Weird. Its kind of like being in a Greyhound station. The Trenton location is much better. read more

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Amazing service even with the most difficult requests. My window broke in the drive thru and they were very accommodating! Very nice people check them out! read more

I must agree with the other reviews, I'm not a fan of this coffee shop at all. The customer service is just disgusting. Not friendly and rude. I dislike that the man behind the counter keeps staring at my friend and I. I don't why he's staring, but the look he is giving us is dirty. I'm not a fan. We did nothing wrong, but ordered beverages & studied for our test at the tables inside. Probably wouldn't give them my service again. read more

On 4/12/2021, I went through the drive-thru at 9 am. I was the 2nd car. There were 3 employees working that I could see. 16 minutes later I finally received my latte and orange juice order. SUPER SLOW. I observed 2 of the employees chatting instead of working for part of this time. When we said something the barista was very rude. read more

This place is one of the friendliest coffee shops around! I go in and everyone has a smiling face...definitely look forward to this to start my morning!! read more

Coffee is good I enjoy the customer service. But the thing I find very irritating about this location is that the owners are here EVERYTIME I'm trying to get a coffee. And I feel like they are staring and constantly judging not only the employees but the customers. Per example the last time I was here they were having a meeting and basically Yelling across the shop. People were there trying to read and study it is very bad. Will only stop because it's close to home read more

AVOID THIS PLACE! ESPECIALLY THE DRIVE THRU! Once you get in the drive thru line, you're stuck. There's no way out. I started with 4 cars in front of me and it took 20 minutes for me to reach the window. My coffee was room temperature and my bragel was cold. Also got the wrong kind of bagel. I hate this place and am never going to any Biggby again. read more

Seriously, DO NOT GO HERE unless you have at least 15 minutes of your life to spend waiting for your coffee. This is the 4th time I have been here (I don't know why I keep coming back) no customers inside, one person in the drive through in front of me. Waited 9 minutes for the car in front of me to get their ONE coffee. She pulled away and it took an additional 7 minutes to get my smoothie. Not one single customer inside!!! 3 employees standing around!!! 15 minute tickets time for a smoothie and it was not even what I ordered. GO to tropical smoothie cafe. It's literally 1/2 a mile away and they will get you out in less than 5 minutes. To say I'm irritated is an understatement. read more

As a regular customer with a major addiction to Michigan Cherry coffee this location has gone way down hill. I purchased my refillable Biggby cup from this location when they first opened and been dozens of times. My refill has always been $1.25 out the door. So a few weeks ago this location says price raise now be $1.50 OK no problem until I visited my regular spot in Allen PA since they have Michigan Cherry everyday. Yeah still $1.25 out the door along with Dearborn and Clawson MI location. So today I stopped and explain why you raise the refills price 20 percent, they say we do what we want. OK then going report you to corporate and write negative reviews on 6 sites. The laugh go right ahead we really don't care. STAY FAR AWAY EVERYTHING 20 PERCENT more maybe why zero customers today. read more

Coffee is amazing . Wait time is ridiculous when in the drive thru, takes 10 mins for 2 frozen lattes when there is one customer inside and two employees. read more

I wouldn't give this place a star , I wish I could give a negative star.. Very unfriendly and rude ,, the lady behind the desk wouldn't accept a coupon from the Biggby app and she wouldn't accept a coupon from another Biggby .. She told me they don't accept any coupons!! Horrible customer service,, I'm sick and tired of businesses like the this, who could care less about customer service, they give Biggby a bad name read more

I agree with the other comments about the customer service. I go to other Biggby's all the time, so i have a lot of other experiences to compare this to. I just started working in this area and my recent visit was my second time there. (My first experience was not that great either). I ordered close to $9.00 in food/drink and asked for a glass of ice water to go with it. I was told, "We don't have ice water. You'll have to buy bottled." They clearly did have tap water...and ice. I've never been denied a glass of water at any other Biggby (and I go to them at least 4-5 times a week). It was very off-putting and I probably would have ended up spending a lot of time (and money) here over the next year or so, but now I plan to look for another coffee shop in the area, or even a little out of the way, just to avoid this place. Like I said, my first experience wasn't that great either. read more

This location is not giving reward points. Twice i have gone and had the same point level. When i inquired with the young lady she told me she didnt know what to tell me read more

Their coffee is good. Good and expensive! Maybe it's too premium of a brand for us common folk. At the same price point as Starbucks you'd expect really flavorful bold blends.. They're on par with McDonald's.. and for only three times as much! Too rich for my white blood cell count! read more

I only gave this place 1 star because I couldn't give them 0. I love Biggby's coffee, but every employee that works at this place is rude. I tried going to this place a few times because it's on the way to my work, but now i go out of my way to go to Dunkin Donuts instead. Gave them a couple chances and they blew it. And then on top of being rude, they bug me to get all my money by asking me if I want extra shots and "food to go with it" . No, I don't want to give you more than I intended because your price is way to high, you need to cut it so quit bugging me. Plus, the bathrooms were disgusting. The service at this store was also very slow. Never again do I want to go to the Southgate Biggby, I suggest you don't either. read more

Coffee is great if you go when the owners are not there. Owners are very rude to employees and talk to them as if they're slaves. Also the daughter very rude and acts as if she doesn't want to deal with you. This business would be better with different owners read more

Coffee was good as usual but we came in on Wednesday horrible service and it's buy one get one and not only was I over charged but they didn't give me the deal and when I asked about it they told me they're done with it for the day?!?! read more

This Biggby store is one of the best biggby stores I've been to! I have no idea what the other reviews are saying. I've never had a problem with any of the employees, their actually wonderful. This is also the cleanest coffee shop I've ever been to. It's always spotless. Kudos to the owner!!! For as long as their open I will always give them my serivce. read more

First time in and probably the last. Girl behind the counter was very rude. I overheard her say she was the owners daughter. I guess she has job security so she doesn't care. I guess I should have gone to Dunkin donuts like I usually do. read more

i have no idea what the others are talking about, but i love this Biggby shop! It's very neat, clean, and all the baristas are amazing and so kind. i had an amazing experience with this Biggby and i will always give them my service! read more

love this place! The staff is always very friendly make your order fast! Love biggby coffee this one is my favorite! Very clean with cute area to sit and enjoy your drink! read more