I have been a customer since I bought my first and second Mazda3 on Chicago St. This week I traded in my 3 hatchback for a very fair price and drove off in a beautiful, used Honda Accord. Miles was the product specialist who worked with me on the purchase and I couldn't be happier with that. Miles has incredible customer service skills, an awesome personality, and is just a good guy. I absolutely recommend seeking him out when you decide to buy your next car. You too will drive away with a smile, knowing that you got a great deal from a great person! read more

Biggers Mazda - My new baby - Car Dealers Near Me - Elgin, Illinois

I am leaving this review regarding my experience with Biggers Mazda. I purchased a vehicle on April 25. Approximately three weeks later, while my daughter and I were inside the vehicle, it caught fire and was declared a total loss. We were able to exit safely. At the time of purchase, I paid a $5,000 down payment and $3,255.00 by credit card for GAP coverage and an extended warranty, which I specifically requested not be financed into my auto loan. After the transaction, the $3,255.00 payment was reflected as a "credit" and also appeared within the financing structure, which I did not request or agree to. I asked for clarification and correction, but did not receive a resolution that addressed my concerns. As of today, I have not received reimbursement of my $5,000 down payment, my $3,255.00 GAP/extended warranty payment, or the two payments made after the vehicle was declared a total loss (approximately $1,000 total). I also continued making payments on a vehicle that had already been declared a total loss, and the title paperwork was not submitted until May 19. I contacted Mazda Corporate, and I was directed back to the dealership. My concerns were not resolved. Throughout multiple communications with dealership leadership and Better Business Bureau responses, I was repeatedly told they would "try" or "work on" solutions, but I was never provided a clear written resolution, timeline, or confirmation of reimbursement. This review reflects my personal experience and documented records related to this transaction. I encourage any buyer to carefully review all paperwork, verify exactly how payments are applied, and ensure all agreements are clearly documented before completing a purchase with Biggers Mazda. read more

Ron and Franco made buying a car easy. They were very knowledgeable with the CX70 and even followed up after I purchased it to see if I had any questions regarding my new suv. read more

Biggers Mazda - Car Dealers Near Me - Elgin, Illinois

Some managers and salespeople need to know how to welcome customer not treat them poorly

Marco and Miles were great! It was finally time to get a new car. I had a close friend who recommended Biggers Mazda. So glad he did! Marco took the time to review in detail the 2 cars I was interested in. Miles did a great job with getting the deal completed. Super easy to work with and got me to the payment I needed. I highly recommend! read more

Connor was excellent with sales and made the process easy to navigate. He was easy to work with and transparent on the costs and time needed to complete the sale. read more

My experience with bigger Mazda was wonderful. This has been the easiest car buying experience I have ever had. The sales manager, Peter was professional, knowledgeable and presented all the information I needed to understand my purchase. Franco, the salesman who helped me went above and beyond to make sure that everything I needed was in place. I highly recommend this car dealer. read more

I'm very pleased with the experience I had with Biggers Mazda. I called several dealers when my car issue first occurred and they did not have the availability Biggers Mazda had. From the start, Clemente was very professional and thorough with the explanation about the repair work my car needed. I worked on the weekend that I had to drop off my car and they helped ease my anxieties when they knew I would need a car to get around as my car was being worked on. The repair work was completed quickly and efficiently and since then I have had no issues with my car. Thank you Biggers Mazda of Elgin read more

I worked with Franco at Biggers Mazda, buying a certified Mazda CX5, 2022. This is a very different dealer from most. I did not hear "what would it take to have you buy a car today?" I was not subjected to a talk with the manager. It was easy to know exactly what the price of the car would be. Franco has 15 years of experience, and was more a teacher and patient listener than a salesman. I took my time in the buying process, wanting to be absolutely sure. The dealership in general is laid back. Instead of feeling stressed out as I did at most dealerships, (I went all over!) at this dealer I was able to try out a couple cars and take my time, and I was able to go home (repeatedly) and think about it. Thanks so much to Franco, for his expertise, patience, understanding, and great kindness. Being who I am, I still drove away with the new car, hoping it would work out. While I have only had the car a couple days, I am confident and happy with my decision, and deeply appreciate Franco's expertise. I appreciate the car more every time I drive it. Franco had good cars to sell, so he did not need to criticize the competition or get worked up about selling me a car quickly. This is a rare dealer, and a rare car salesman who is more educator/ambassador for Mazda than anything. I will be recommending Mazdas, and this particular dealer to friends in the market for a car. And Franco of course! read more

I have been purchasing cars for the better part of 50 years. I have never had such an excellent experience with a car dealer. We worked with Ethan Groenewald to obtain a 2025 CX-50. He was kind, courteous, knowledgeable, and respectful to my wife and me. Our experience was outstanding. I would highly recommend Biggers Mazda if you are in the market for a new car especially a Mazda. Biggers Mazda's treatment of their customers is second to none! read more

I an a first time Mazda owner. I have close friends who have Mazda as well as family members who have one. I originally had a 2016 Kia Forte. I was in a pretty bad car accident and my Kia was totaled. Since I am a little older know and work better job, I knew I wanted a midsize/crossover SUV to be higher off the ground. I went to Biggers Mazda and, I swear I could not be happier or just more in love with this dealership. From when I walked in I was greeted by a very nice sales representative who asked me what I was looking for and some reasons behind it so they could put me in the right car. I worked with Elias and he was so kind to not only me but also my family who came with. Elias took me on a test drive of the Mazda CX30 and I fell in love with the car. I felt very comfortable on the test drive and did not feel pressured AT ALL by him . He taught me and showed me all of the safety features Mazda cars have standard and the car drove like a dream. I ended up purchasing a brand new 2025 Mazda CX30 and I LOVE THIS CAR. When it came time to paper work, the general manager, Ron, helped get the paper work together and was just so kind to myself and my family. He helped make sure that I got that car and left the same day with it since I needed a car for work so badly. Overall, Everyone at this dealership is SO kind and genuine and they just want to help people. I felt absolutely NO pressure to purchase a car. I was not being hounded by sales people, I was able to walk around and look at the different models and styles Mazda has to offer. Their service department also is absolutely FANTASTIC and so kind. I will never buy any other type of car besides a Mazda again and I definitely will never go to another dealership besides Biggers read more

Biggers Mazda - New car - Car Dealers Near Me - Elgin, Illinois

I took a Mazda CX5 in to repair the "ghosting" issue with the electronics. I had a 1:00 appt and at 2:30 I received a TEXT with 7 "needs immediate attention" items and I was to check off, from the text what I wanted done. No personal contact! Not only did I receive this text but I find out that the $711 repair that I had an appointment for had yet to be started. the total cost of repairs would be over $1500. I had the ghosting issue repaired and covered the Warrenty work done. I then made an appointment at our local repair shop...NONE of the other fluid repairs needed to be done, NONE! I could go into more disappointments at Biggers. I do NOT RECOMMEND the service department! read more

My family and I have been purchasing cars from the Biggers family for a long long time. I've known Marco for many years and he takes care of you. read more

Easy car buying experience! Franco did a great job! He was knowledgeable, friendly, and did not pressure us to buy the used Mazda CX-5. My only constructive feedback is that this is the first time I have purchased a vehicle and did not leave the dealership with a full tank of gas. We were lucky that there was enough to safely get home and then back to a gas station. I guess I would have appreciated knowing that they were not going to fill up the tank, before my 16 year old drove her first car home. I would definitely buy here again. read more

Comparatively higher prices on same parts and services of other Mazda dealers. If you want a Mazda, simply go to a different location. read more

I wanted to give a big thank you to Ubaldo for his service. I went in last night with my partner, a bit defeated as the last dealership we went to (not mazda) did not have the deals we wanted or even the customer service. Ubaldo is such a great sales man. He is by far the best out there! My partner & I left with a new car and feeling heard and appreciated. Thank you much, Ubaldo! read more

We had the most pleasant car buying experience at Biggers! It was low pressure, and quick! Zach & Marco were great to work with!

We bought our first Mazda from Biggers and have been delighted. In 2022 when we bought our CX50 other local Mazda dealers were charging significantly over invoice and often required packages such as "Appearance" and "Protection" to be added to the transaction. Joe C. our sales representative, helped us get the car at a fair price and get a fair trade-in value. The Finance group did not pressure us to "add ons" we didnt want. The purchase was a pleasant experience. Since we were so pleased with Biggers, we continued to use them to do maintenance for the last two years even though it is a further drive. Today, Biggers helped us solve a problem that wasnt really covered the warranty in a creative way. Jason and Keith were great. I highly recommend Biggers Mazda because they care about doing right by their customers. read more

I called to speak with a sales person regarding a vehicle I saw online and was interested in purchasing. I was connected to Franco and let me tell you the experience was beyond fabulous!! Franco made sure we were comfortable when deciding to purchase the vehicle. He was straight forward with any questions or concerns we had. Not one time was he pushy about buying the vehicle. Micheal the sales manager was great to work with as well. With this being said do not hesitate to stop by Bigger Mazda if you're looking for a car. Excellent service and great staff. Do not keep this place a secret tell all of your family and friends to go to BIGGER MADZA‼‼ read more

Here's the thing about this dealership: they have a really lovely building and showroom and it matches the really lovely demeanor they offer when you walk in the door. When you get close to a deal is when they get shady. We made multiple requests for detailed vehicle information and detailed lease breakdowns and they were promised and never delivered. And yeah, we check spam. After multiple attempts to request information that clearly wasn't getting delivered, we made the decision to stop working with them and determined that they had not earned the courtesy of feedback as to why. They called. And called. And voicemailed. And emailed. And mysteriously found cost savings in the deal that we never saw. And called. And voicemailed. And then we blocked them. And now they get the feedback, and so do you. For the record: we did our homework prior to entering the building and were well-versed on the vehicle, the pricing, the financing and the rates--which is what they were unwilling to show and share with us when it got to details. They were also kind enough to smack talk their competitors which made it really easy to find someone to work with. Want a great deal? Head to Biggers Mazda first, then go to another dealership where they provide information that reasonable people require to assess a purchase. read more

I'll keep this quick. Found the exact same car at 3 dealers. Emailed each to see who would give me their best price. Biggers is convenient to me. Franco the sales guy told me they are a one-price dealership and do not negotiate on price. Fair enough- the same car at Napleton Countryside Mazda was $2k less. I brought this to his attention and he insisted they would not negotiate. Against my better judgement I stopped in thinking maybe in-person Franco would bring his sales manager or general manager out. He recognized me from my Google review which I had mentioned if he can get me a deal I would gladly update. He flat out told me no chance. Didn't offer to get his GM or Sales Manager.. nothing. Just go to CarMax. Better yet, go to Napleton's Countryside Mazda. I am a Mazda enthusiast but I will go to ANY Mazda dealership over Biggers and let alone work with Franco Roffolo. read more

We were working with Naperville Mazda. Not sure if they were too busy. But never heard back from them. But just happened to reach out to Biggers Mazda. Heard back right away. David was professional. Came back with a deal. Just what we wanted. I'm being honest, I have never gotten a new car so stress free in my life. I would have given them five stars. But let's see how if need service goes. Lol I'll let you know. So far, definitely would recommend these guys. Thanks again read more

Don't bother. They will not negotiate on price.. they were arrogant and told me I couldn't get a dealer to sell me a Mazda cx30 below sticker... went to countryside Mazda and got the same exact car for 4 k less. read more

I had a great experience purchasing my CX50. Elias was very kind and helpful. Not pushy or impersonal. He was candid and matter of fact. The manager was extremely nice as well. I am very happy with my purcahse and with my time at Biggers. Please consider them for your next purchase and needs. read more

I bought an amazing car from Joe. He was super knowledgeable and just very nice. I LOVE my new car and I am very happy. read more

Biggers Mazda - Car Dealers Near Me - Elgin, Illinois

Refer to this email regarding fraudulent and illegal price advertising by this dealer: Macro, I require no further assistance from Biggers Mazda. My position is a direct result of the discrepancy in price between the online price listed, and the actual price quoted to me at the dealership. The Mazda CX-50 I was interested in was listed for $41,730, approximately $2000 less than the sale price quoted to me while at the dealership. The explanation for the increase was the added accessories; however, this explanation lacked reasoning as to why the online price was not updated to reflect the much higher price I was quoted at your dealership. The photos online show the CX-50 with the accessories installed. Additionally, the website Autotrader.com has the vehicle MSRP and list price as $41,730. I was quoted a sale price of approximately $43,600. Fundamentally, this is bait and switch advertising. While I do appreciate the knowledgeable service your salespeople provided as I shopped, I will not spend thousands of dollars at a business with deceptive business practices. I am sure a dealership of your size is familiar with the following administrative code: Illinois Administrative Code Title 14, Subtitle B, Chapter II, Part 475, section 475.310 "It is an unfair or deceptive act to advertise the total price of a motor vehicle without including in the advertised price all costs to the purchaser at the time of sale, or which are necessary or usual prior to delivery of such vehicle to the purchaser, including any costs of delivery, dealer preparation and any other charges of any nature; provided, however, taxes, license and title fees and a documentary service fee, as defined herein, may be excluded from the advertised price if clearly disclosed in the advertisement that these costs are excluded from the advertised price. Purchasers shall be able to purchase all vehicles described by the advertisement at the advertised price." To adhere to this administrative code, a dealership shall include the cost of the accessories, which would be covered by the language "all costs", when advertising the price of a vehicle online or elsewhere. Your dealership clearly failed to do so when advertising the price of vehicle VIN: 7MMVABXY2PN118770 on Autotrader.com without the accessories included. In fact, your dealership's posting for this vehicle Autotrader.com explicitly states: "Dealer Disclosure: Price excludes taxes, license and title fees, and a documentary service fee." Upon through review of the Autotrader.com listing, a list of accessories is advertised, but nowhere in the listing does it say or suggest nor in the previously cited disclaimer, that accessories are not included in the listing price." While at the dealership, you specifically Marco, attempted to defer responsibility for the Autotrader.com listed price not including accessories. I find it hard to believe a dealership as large as Biggers Mazda would advertise on a platform in which they are unable to accurately represent vehicle pricing. In fact, according to the Autotrader.com Visitor Agreement (Effective March 30, 2021) Section 2 (D) (1) "The prices listed by sellers on the Autotrader Sites often exclude sales tax, finance charges, title, license, regulatory, dealer documentary, emission testing, and compliance fees, any or all of which may be added to the listed price to arrive at the final sale price of a particular vehicle." Not only does this language suggest the sellers, Biggers Mazda, control the listing price, sans tax, financing, title, license, regulatory, dealer documentary, emissions, and compliance fees, but it also excludes any mentions of "accessories". Based on the omission of the word "accessories", it would lead one to believe exclusion of accessories in a listing price would at the very least be unusual. Not only do I find it unusual, but I find it unethical. For these above listed reasons, I have filed a complaint to Illinois Attorney General's Office, Bureau of Consumer Fraud. I will also actively discourage anyone from doing business with your deceptive dealership. I hope this is not what Jim Leicher envisioned in the video I was encouraged to watch which marketed an "exciting" new car buying experience. Mr. Leicher's advertisement of the "One and Done" program could not be further from my experience. He advertised "One Low and Upfront" price, which has been determined to be false and fraudulent. The advertisement also highlights dealing with "One Product Specialist", I dealt with no less than three in this fiasco. The only ounce of truth from the video was exiting the dealership within one hour. Unfortunately, I was not leaving while smiling with a newly purchased vehicle. I was leaving with a scowl and the realization I had been baited into visiting your dealership with an intentionally deceptive, unethical, and arguably illegal price listing and marketing practice. read more

Our sales person was beyond fantastic we purchased two suv we came from WI they help the suv for 24 hours while the bank processed our loans and we had the most amazing experience from our sales person to management I give them 5 stars read more

I had a great experience at Biggers Mazda Motors the other day. My salesman Brian Franco was very helpful and knowledgeable. He did a wonderful job explaining the features of my new Mazda vehicle. In addition, he was very amicable. I also dealt with Ron Liszka the General Manager. He came out and took the time to make sure I was happy and ready to be a new Mazda owner. Between both of these gentlemen I was able to purchase my new Mazda vehicle. It was a pretty painless process overall and I would recommend them to anyone looking to get a new vehicle. read more

I just purchased a new CX-50 and the experience from beginning to end was so easy and straightforward. While other dealerships are charging extra fees for accessories or random market adjustments, Biggers prides itself on being transparent and easy to work with. I would recommend Tom and team to everyone. I hope your buying experience is as easy as mine was. read more

My daughter bought her 1st new car, a CX-5 from Biggers Mazda. Despite dad making for a few awkward "haggle moments" the entire experience was 100% excellent for her. The entire staff, especially her salesman Franco took amazing care of her to make sure she got the exact car that fit her style and budget. Thank you Franco, Mike and Bob for taking great care of my daughter! read more

Biggers Mazda is the go-to dealership if you want a quick, transparent transaction. They get straight to the price point without any extra fees or hassle. After comparing prices at other dealerships, I found that Biggers had the best price while also including a lifetime warranty (engine, drivetrain, etc.). Joe, my sales consultant, was clear and quick to follow up on any questions I had. Overall, everyone there is knowledgeable, respectful, and not deceptive (like other dealerships). Highly recommend for a great buying experience! Also, I recommend the Mazda CX-5! read more

My boyfriend and I had an incredible experience at Biggers. Rich helped us buy our CX 30 Carbon Edition and we absolutely love it. Overall 10/10 experience with the staff. Everyone was so kind and transparent. Would highly recommend to friends and family. If I purchase another Mazda in the future I'll definitely go back to Biggers. read more

A pleasure to do business with David! The entire experience was low-key and professional. We spoke two or three times on the phone; I knew what I wanted; David made it happen! Drove off in just about an hour. Simply, the way car buying always should be! read more

Tom Doyle was our sales associate and made the buying process smooth. Ron, the dealer manager, came out and introduced himself which made me feel appreciated. I will recommend this dealership to friends. read more

Together my husband and I have purchased 10 cars over the last 22 years. This was by far the best experience of all. We love the no-haggle "one and done price." We didn't have to sit in the dreaded financing room. No one played 4-square with our money or trade-in trying to confuse us. We were in and out in record time with one point of contact. This sales model is unlike any other car dealership. Ethan was very thorough and helped me install the Mazda App and gave me a tutorial on Android Auto so we could use all the features before we left. We would definitely buy from Biggers Mazda again! What a blessing. read more

Great experience at Biggers Mazda. Worked with Tom Doyle and GM Ron. Both class acts, up front with you and fair. I recommend your next purchase at Biggers Mazda. read more

It was time for a new car, and I had the exact right Mazda picked out. The configuration I wanted was available at many different Mazda dealerships, and I messaged them all via their dealer websites to get their best prices. I also used the Costco auto buying service for quotes. I contacted 8 Mazda dealers in the Chicagoland area. Ethan Groenewold at Biggers was the ONLY person who responded with not only a price, but also a turnkey price including the breakdown of fees and taxes. Two Mazda dealerships never got back to me at all (including the one that is a mile away from me!), and other dealerships flat out wouldn't answer my question about total pricing. Several dealerships sent me unsolicited emails about used cars, and one even called me during dinner. Ethan at Biggers was very responsive to emails, and took my needs seriously. I wanted to do everything before I got to the dealer, and I wanted to be out in less than 60 minutes. Ethan made it happen. I purchased a beautiful new Mazda and drove away in less than 60 minutes. It was a thoroughly enjoyable experience. The dealer experience overall was excellent, and boy is the CX-5 a great vehicle! read more

Tom and Franco made our buying experience easy and quick.No pressure buying. Both made themself available for questions and concerns.They were knowledgeable,friendly, respectful,and professional. Went through all the qualities of the SUV we bought and were able to answer questions and concerns we had.Returned phone calls in a timely fashion before and after purchase. Gave us a very faire price on our older model for trade in. They kept us informed while we waited for our car and we're eager to get it to us as quickly as possible. They would be our preference for go to buying in the future. read more

I had a very good experience buying my used car from Biggers Mazda. The price they quoted was fair and complete, with no surprise added on charges. Rich and Franco were very professional, and used no undue pressure to make the sale. I left feeling informed, and felt I got a good deal from them. read more

Car shopping and buying is never a fun experience-It usually takes all day with rude sales man. After going to a few different car dealers for test drives I decided to return to Mazda for a few reasons. First off the cx-5 is a beautiful car, sleek, stylish and has everything you need in a small SUV. While a lot of suv's have the same type of features now a days we mostly returned due to the great customer service we experience that first day when just test driving the car! Bill was fabulous, straight forward and very helpful. He understood exactly what I was looking for and knew how important it was to stick to my budget. George the sales manager was also very helpful in getting me into my dream car! I would highly recommend this dealership read more

Biggers Mazda - Car Dealers Near Me - Elgin, Illinois