So I recently got my bike checked by this company, and at first it was perfect, all good, everything looked ok, but when I started riding the same day, everything got loose again, and worse, the tire started touching my frame and scratching it. read more

I Love Bike Masters!!! Their Service is Superior; they listen to their clients' needs; then take the extra measures to "WOW!!!" them with Excellence! 5 Stars All The Way!!! read more

Recently picked up cycling again and they have been my go to bike people. They're all so knowledgeable and helpful! I bought my bike online and brought it here for assembly. Was done in about 20-30 minutes and was around $50 to assemble. Some of their accessories are pricer- compared to Amazon and such, but the convenience of buying a water bottle holder and getting it installed instantly is worth it to me. The kindness and goodness of the people is what really sold it for me and I'll be coming back for all my bike needs. read more

Bike Masters - My classic road bike - Bikes Near Me - Miami, Florida

This place came through on the same day, again! Great job! Thank you for helping us (twice in 2 weeks) get our bikes ready at record speed. Enjoying this amazing weather!!! read more

I bought a bike of a friend I went to hike masters to help me tune it up and do some minor upgrades. First time owning a road bike, they helped me put. Gave me recommendations and tuned up the bike to mint condition. They even helped pick out some cloths and most recently I bought some more riding gear. Again the experience and the service was amazing. As someone who works in the service industry when ever I see it coming from small businesses in my neighborhood, it's a great thing. Highly recommend read more

Bike Master is a great shop for all your cycling needs. I've been a customer now for the past year and I have no complaints. They treat you fair and right. My bike needed some much needed tuning and TLC. They had my bike turned around to me in 24hrs. I later came back because I needed new rims and one of my tires were leaking. They gave me an amazing deal on rims and fixed my tire for free since I had bought it here just a month prior. Please support this business during these hard quarantine times. #ThankyouThursday read more

Don't know just what happened!! Old man with white hair basically told me he doesn't have any female bikes. I understand we're in a Covid crisis, and we go in one by one, but there was no one in the store. He comes out asking, "How can I help?" Me: Hi, are you open? Him: Yes, what do you need? Me: A hybrid bike? HIM: NO, I don't have. We don't even have female bikes. Me: Oh ok. Thank you. What the Heck? I had a mask on and He didn't even let me come in. That was totally uncalled for, especially in this day and age. Good luck, buddy, I'll take my business elsewhere. read more

Bike Masters - Bikes Near Me - Miami, Florida

The service at bike masters was amazing. I dropped my rims and hubs to get laced they were done in 3 hours. The owner is actually a professional rider so he knows his stuff. I found my new shop! read more

I have been going to this bike shop for years. Ramiro is a friendly, knowledgeable and experienced bike connoisseur...a 3x bmx world champion no less! Highly recommend this shop and its down to earth vibe. read more

I was looking for some parts for my SE bike and I called to see if they had them in stock. The gentleman that answered seemed was totally upset that I asked the question.. the prices were a vit high but I went over anyway just to get what I needed. Mistake...they were allowing only 1 person in at a time when clearly there was room to maintain safe distancing..line was literally down down the hall 3 stores.. found another place which was cheaper and friendlier. read more

Hi I'm Larry come there all the time great service I even bought a scooter there always help me I recommend you to all my friends good job guys read more

I had a fantastic experience today . During my visit I also watched all the sales people friendly greet customers and provide lots of help in an experienced but not condescending manner. Sometimes that's hard to find in specialty sport shops! Thanks again for a great experience. read more

Very friendly staff. Bike always left in great working order. Was hit riding my bike and they had it fixed in no time. Lots of inventory and even electric bikes and scooters. Great place for the weekend / recreational cyclist and avid cyclist. Staff is very helpful. Great prices compared to their competitors read more

Had two bikes serviced this morning. Arturo was very pleasant and does excellent work. My past experience at Bike Masters was the same.

The wheel on my daughter's bike went flat one day and after a quick search of bike shops nearby, I found Bike Masters. I checked out their prices online and they sounded reasonable, so we decided to give them a try. This place was great! We were in & out in 10 minutes and they replaced the tube for $10. My daughter was thrilled to be back on her bike and I will definitely use Bike Masters again for any needs. read more

This is like a 4.5 stars, I do not bike but I have gone to this place with my sis and bro. The guys know their stuff here, they are focused on SERVICE, which is great. Robert has given us recommendations about products, what to do with bike minor problems and good prices on products. My sis took her bike for service and she was very satisfied, the bike ride was smoother and they made some adjustments to the handle bar that worked out great! Pricing on the service was $45.00!!!! Bike Tech charges $59.00. You are getting your money's worth @ Bike Masters!!! The owner of this place was a partner of City Bikes in Aventura. Now he has opened up this new place on his own. read more

I have to say this place is fabulous. I had been running all over Miami for a reflector for my gate, and when I called Bike Masters they said they had the reflector I needed and to come on in and they'll just give it to me. WhhhoooOOOOHoooOOOo No need to pay for a reflector awesome! I know its cheap but who doesn't love free stuff?! lol So I drive on over, and the set up is cramped but neatly organized. They have bike racks in the middle of the store showcasing the bikes, and then a bunch of products on the wall.The costumers, and the staff are laughing and chatting away while bikes are being fixed. I go to the back where you see them work on the bikes, and ask for my free reflector. However, once he hands it to me I sigh because once again it is not the one I need. I thanked him, and he apologized! Great service, if my bike broke down I will be sure to send it over to them. You feel welcomed, and they try and help you as much as possible. read more

Bike Masters - Bikes Near Me - Miami, Florida

I was looking for a specific bike brand which they do not carry therefore I did not buy my bike here however, I would have purchased in a heartbeat if they did because these guys were really trying to help. I'd been in the store multiple times before with a friend who ended up buying a road bike from them at a grrrrreat deal! We went in several times before he finally decided he would purchase the bike. Service was superb and prices were affordable in comparison to the other bike shops we visited that week. In turn, i was convinced I needed a bike as well and should start shopping around which led me to visit several bike stores in the area. I narrowed it down to two bikes... a Fuji at Bike Masters and a SPECIALIZED at Bike Tech. After visiting both stores multiple times, I knew I saw a difference. I wanted to give bike masters the business because the guy was really trying to work with me, he was giving me a great deal and I felt he was honest and helpful. In the end I went for the specialized for the color accents I liked more than the fuji. I did not buy it from bike tech though since they were too expensive, but I will definitely be coming to bike masters for my service! read more

Terrible customer service by an older guy with slicked back white hair, maybe the owner/manager, or just an employee on a power trip. I was in there to shop for a bicycle and since they had a vast selection I figured I may at the very least sit on a bike to get a feel for it (I wouldn't expect that I can take it out for a test ride). This "guy" (a-hole is a better description) says I can't even sit on the bike and that I have to make a decision just by looking at it and that I should know what I want-get in, get out. After me, comes in another guy asking for a tire to replace on his bike and the same worker gives this guy attitude also. I get that this is a boutique bike shop and for that reason is why I figured I'd get a better bike-shopping experience, but that was not nearly the case. read more

Avid rider and had been a customer of this place when they first opened, it WAS great. I went in today after a 6 year absence and it will definitely be the last. Going to confirm the other reviews stating how rude the older gentleman is. Not even a hello or welcome, almost seemed to be annoyed by my presence. He noticed I had wheel parts in my hands and simply pointed me to the mechanic. Go to the mechanic who seemed too busy putting tools away than to acknowledge me for an unusual amount of time. When asked what I needed, said I needed wheels built as I raise the parts. His look of hesitation said enough, "We don't do that very often". The name "Bike Masters" is inaccurate. read more

Knowledgeable, quick, personalized, friendly service with great prices! I went in expecting to spend a significant amount on a repair. The technician took care of it in 5 minutes. No runaround, straight to the point. My bike is like new and the cost was unbelievably inexpensive! Please be patient, though. They only let 2 people in at a time because of COVID. read more

Awful customer service. Was sold the wrong tube size and was told it "should fit". It didn't. Went back to exchange the tire and the shop was closed during regular business hours! 2:30pm and the store was completely shuttered. Very rude on the phone. read more

I was a little nervous about just walking in to a bike shop without knowing the prices, whether they'd do a good job, etc. I was dreading how much this flat tire might cost me. Then I saw the Yelp reviews for Bike Masters and felt very confident coming here. Thanks, Yelpers. I came in today to get my flat tire fixed. They dealt with it immediately and I was in and out in less than ten minutes. $10.70 for both parts and labor, and I didn't have to worry about damaging anything by attempting to do it myself. They also sell some high-end bikes and bike clothing, accessories, and water bottles. read more

Horrible customer service. Went in to ask some questions on a bike I wanted to repair. The an older bald gentleman that I spoke to was very rude. Asked what bike I was trying to fix and immediately said he didn't have the parts. I then asked if he had any handle bars or seats that I can purchase. His response was "no, you should do your own research. I have to help the next customer" never going back. Don't waste your time. read more

As expected in Miami, the majority of items are road bike. But I was still able to find some necessary items for my MTB with good help. I'll be back for those repairs when needed. Give them a stop if you are nearby or just roaming, it will be worth your while! And my personal preference of a GT dealer! read more

Got a bike yesterday from the shop and it was on point. Thank you guys the bike made it a pleasant memorable experience with my family. Thank you sincerely, Leo May God Bless you and your bussiness with Health and Prosperity read more

I was recommend by this bike shop from one of my other yelpers. I took my pure fix to get the wheels out back on and install a new bike chain. I had the pleasure of having Rafa help me, what a great guy!! He checked my bike and took his time to make sure everything was perfect. Rafa definitely is very knowledgeable. The customer service was on point and the prices are just right. I am very happy with my visit and my bike is riding wonderful. read more

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Got got my new bike! Chris was very helpful and professional. I went to Mack Cycle first and didn't have a pleasant experience. I recommend this bike store, just ask for Chris. Thank you! read more

Worst customer service experience ever. The owner/manager of this place is really rude and arrogant. He doesn't care about anything else but sales (big $$). He talk to you like you are asking for a favor or for free stuff. The mechanic Arturo is very nice and humble, the only reason that I will visit this place again is only for mechanic services but I will recommend any one to stay away or buy cycling parts elsewhere . read more

Thank you to bike masters for setting me up with this beauty and working with my budget range and being more then helpful on any questions i had if i could give more stars i would!!! read more

I called the place yesterday May 28 at about 1 pm to get my tires replaced on my bike. The fellow that answered the phone told me that he had too much work and to come another day. He sounded that he was not the owner or he did not feel well. Today May 29 at about 2: o clock I called again. The same guy answered the phone. He wanted to know what repairs my bike needs. He said the shop could manage it. I drove almost 10 miles to the shop. The door was locked and the same senior citizen open the door and started complaining that he has too much work and that I could not even leave the bike for the new tires to be done. I asked him why he did not tell me over the phone not to come today for the repairs and he had no answer. This senior citizen is either not the owner or he does not feel well. I indicated to him that some businesses were closing for not having work and he kept complaining that he has "too much work." It is a good thing for customers that there is no business monopoly on bike repairs. read more

Went to buy a Trek, called around and got some good prices but Robert at Bike Masters beat all of their prices and really worked with me on pricing with other things such as a new helmet, shorts and pedals. Their customer service is outstanding, I went to Cycle Mart and they wouldn't even let me test ride a bike that I was about spend 1k on so I just left and went to Bike Masters, Robert pulled the bike I wanted off the shelf, ask for my DL and said go try it out, I went to the parking lot rode the bike for like 5 min and went back in and bought not only the bike but a whole other bunch of stuff. They were drinking Cuban coffee and even offered us free coffee, now that is called taking care of your customers. Very well maintained store and friendly staff, they even let me try on the bike shorts (which I bought). I know this is off subject but, a Homeless lady dropped by Bike Masters while I was there and she had a one of those carts on bicycle wheels which one was flat and Robert and his staff took care of the lady which he didn't have to which really says alot of what kind of people you will be dealing with at Bike Masters, there are still good people in this world, especially in Miami. Keep up the great A+ customer service for you will win big at the end. Your Customer for life. \ JD read more

This is one of the best bike shops in Miami. They are focused on giving you a great service and satisfaction. The whole staff is friendly, courteous, and knowledgeable. Their selection is broad, from commuters to road bikes. Robert gave me the best bike for my budget, great prices on apparel and gear, and actually managed to give me a better frame for my first road bike. My bike fitting was thorough, and Juan (old dude) explained everything he was doing, with advice on how to position and pedal correctly. I completely recommend this shop to anyone who values great customer service, great pricing, and honest advice. read more

Every time I come to this place I get fast friendly service. I like coming here because even though I don't own a $1000.00 race bike, I still get million dollar service. You don't see that in a lot of the shops, a lot of times you come in and your treated like crap by the bike snobs lol. They've earned and kept my business. Keep up the good work guys and this FatCat will keep coming back. read more

No thanks. Poor customer service and one bike from a seller that offered $130 on Offer Up they're selling his bike the next day at this shop for $369. Another bike on the manufactures website with an MSRP of $265 - they're selling for $299. One thing is business another thing is integrity. read more

Went with my husband to get a bike. After asking some general questions about price from our salesman he quickly recommended we go to Walmart to buy a $100 bike using a sarcastic tone. At no time did we mention we wanted a cheaper price but were comparing prices online and noticed their prices were higher. As a customer I felt insulted. Ended up buying a bike at another bike shop. Wouldn't go back and would not recommend to a friend. read more

Bike Masters is simply amazing. I needed to get my bike disassembled and packed up at the last minute before moving to Chicago. I called them, made an appointment for the very next day, took it in as scheduled, and BOOM... Done. Quick and easy. I then took the box to UPS and had it shipped to my new city :) The tech was very, very nice, helpful, and looked like he knew what he was doing. That's a huge plus especially because I am very anal and nervous when others touch my baby (my bike). LOL. Thanks Bike Masters for the last minute help! It's much appreciated. PS. All this for $45! Woohoo O:) read more

Went in not knowing to expect from a bike repair shop to replace an inner tube. Saturday morning, I was greeted graciously and professionally. All in all, 10 minutes later my bike was ready to go for a the low cost of $10. Well done! read more

Called ahead of time because the inner tube of my tired popped and I didn't know the tire size. The clerk was more than helpful and knew everything he was talking about. They fixed my bike super quick and it was pretty cheap too. read more

I used to go to shop all the time a couple of years ago. Now the staff is not that great with customer service.