From goggles, to bikes (plus repairs) to filling the propane tank for the grill, FARRS, seems to…read moretackle everything. Convenient to my house, I pop in all the time for these specific issues. Always a pleasure, and very fast service~

Big fan of Farr's! It's a shame I lived in Manchester all those years and didn't give this family…read morerun business the proper support and respect. Now that my boys are into fishing this is always our first stop. Fishing License? Check! Tackle and Gear? Check! Live Bait? Check! Very friendly service and supporting a local small business? Double check! Don't let the storefront deter you. This is a wonderful shop with great folks....

I was referred to this shop to have an electric bike that needed a new brand of brake installed…read more When I came in they said sorry we have an email circulating from some organization group of dealers saying not to help people with bikes that were sold by Leckric. They said it was because Lectric didn't have insurance and they didn't want to be responsible. I called back the people doing the recall for them and asked questions from their insurance broker (Sedgwick) and they said they do have product liability insurance and they have paid out on and hand full of claims and that is why they have a voluntary caliper recall. They even shared the details of the 3-4 claims entailed, Maybe the woman I spoke with was at store was misinformed but I did get the feeling it was a bit of collusion among local bike shops to not help anyone that didn't buy their bike from them but we're specifically singling out Lectric whom I feel makes a pretty good e-bike. I have 3 of them over 4 years. I support any business to make the decision to refuse service but believe it is a short sighted decision. Don't you think I would share my experience with neighbors and friends in the area. Have you ever heard of a mechanic saying well I didn't sell you the Toyota so I am not going to repair it. OK so here is the good news and hopefully helpful to the others that had gone to the shop and told they are out of luck. Bottom line is I took it to another place in Vernon (Pedal Power) and they did it fast plus a tune up for 99 dollars.. Steve at Pedal Power is wonderful. I even asked him by phone if he was sure he would do it before I got in the car again. He said of course. We do repairs on bicycles and e-bikes. I could understand if they didn't have parts or we're not familiar with the electronics oven specific E bike, but this was just replacing a brake caliper and electric had sent me a brand new namebrand part. I would definitely go to pedal power as they stick by you even if you didn't purchase your bike from them. I will definitely buy anything bike related in the future from them because they see business as a long term relationship. I am sure they would even repair any bikes sold by bicycles East should they go out of business. Isn't that the way it should work? Electricians work on houses they didn't build, plumbers work on plumbing that they did not install, and again I'm all for companies, making a profit. Just decide what dollar value it is worth to do it and let the consumer choose whether or not it's too high or not. The first shop I gave 2 stars because he seemed to feel bad for my situation (Main Street in Glastonbury) but this place - Bicycle East - seem to feel vindicated that they would not do it.. Very Short sighted .. so that is why 1 star. I will save you from even having to search.. Go to this place https://www.pedalpowerct.com/ (Vernon Location) near Reins Deli and you can grab a sandwich and or visit Costco who is nearby while you wait.

Great shop all around. I've been a customer for over ten years. The owners are good people, their…read moremechanic Nate is knowledgeable, skilled and a really nice guy. The vibe in the shop is not hard sell, they are open and honest and make good suggestions. They do rides out of the shop, some clinics, indoor rides and stuff during the off season too so you know they are into the community. String recommend.

I have been to this shop before to have 2 different electric bikes that was purchased while I was…read morein California serviced there for minor things like tune up, flat tire, helmets, locks, etc.. It looks like they want to lock out their neighborhood customers and limit it to only Bikes they sold them. I had the need for a new brake pad to be installed and was told they didn't touch any other bikes unless they sold them into their shop. They told me 1) too heavy (although I have had service 2x before), that they didn't want to get into a job and have it cost 7-10X of the cost. I even offered to have them call me before proceeding or even sign a hold harmless agreement but it boils down to they want to squeeze out any brands they didn't sell. The person was apologetic for this position and said if I got stuck to call him back but no promises. That sent me down the street to another place who I will post a review. Bottom line is I took it to another place in Vernon (Pedal Power) and they did it fast plus a tune up for 99 dollars.. Steve at Pedal Power is wonderful if you are in the same bind. I would buy anything in the future from them because they see business as a long term relationship. I was very disappointed. I will post the other review with the second shop as well. I gave them 2 stars because I feel that they at least may have helped me but I don't want to beg for someone to service a very easy install that took 30 min.

What a great crew and shop!!! I purchased my new Specialized Roubaix today, and had nothing but…read moreOUTSTANDING customer service with Charlie as well as the owner Keith. Charlie took me through several brands and models on my first visit, and set me up with a list of bikes to try. A few days ago when the weather was cold, and dank out and rather dreary we rolled in to try them out. Such a happy to help crew, while I took a bike out, they set the next one up and had it ready for me to take it out next, and so on. I was so thankful it cut down on the over all outdoors time that day, glad they didn't mind the cleanup.... I avoided every puddle I saw fellas So with that in mind I narrowed my choice down to 1, but I still had 2 more bikes to ride elsewhere..... so I chose to wait instead of leaving with it that day. I called this morning and they had their bike fitter there as well as a full staff ready to meet mine and fellow customers needs and zero wait!!! I was fitted quite proper!! From the well educated and completely patient staff to stocked shop these guys are top notch!!! Can't wait to try a group ride with your crew at least once, but I'm sure I'll see you on Strava!!! Thanks again!!!

Matt did a great job tuning my Wheeltop (road) setup. Professional level knowledge and fast…read moreturnaround at an excellent price. Highly recommend!!

My ebike wasn't shifting smoothly, eassist was sketchy…read more They did a tuneup and software update on my Vado Sl. Rides like new! 4 yo bike 3100miles.

Was sold a gift card only few weeks before they closed up shop with no warning at all. Had no issue…read moretaking money for gift card knowing they were closing up shop. Would not trust even if they did re open.

Sold gift cards that they will not honor. This has happened to other as well. Did not care at all…read moreto make it right. Left many kids disappointed.

I was visiting from California and stopped in to see this new shop and pick up a few odds and ends…read more The shop was just opening but had what I needed. I went expecting to grab a couple things and look around, but ended staying a while and talking with the owner, Bryan. He set up a little counter near the mechanic's area and was wrenching on bikes while we talked and was kind enough to answer all my questions about what he was doing. Great guy! Super knowledgeable (and funny) and clearly loves the sport and knows bikes! He told me all about the plans for the Airline Bike path (great for rides with my family, when I visit over the summer) and all the mountain biking nearby. Really refreshing to come to a shop and get treated so nicely. The shop plans to have a sweet kids' bike purchase program, and has a pretty nice selection of skateboards and gear, which is great since my kids are just getting into the skating too. The prices on labor and products were good. We plan on moving to CT this summer, and we'll definitely be back! So glad to see that East Hampton has a shop. I'll definitely be back!

New customer , excellent service Brian was very helpful. The shop has something for everyone. Just…read morebought a Pivot Shadowcat from these guys ! If you are local this is the place to go.

Had a great experience with Craig and his team buying a Utopia Fold ST! My wife loves it and I'm…read morereally glad as the weight/size fits her well. We're older riders and the 31 pound weight really makes a difference. Now I have to see how long I can hold out before we buy our second Fold ST!

Biggest selection of bikes in Connecticut hands-down, best colors by far!! Super great service…read morestore is very clean! C a bike u like and they will have it outside for a test drive ASAP !! 3 BIG parking lots to ride through & really get an experience of the bike, u will be buying! Prices seemed reasonable as far as "Tariffs raising the prices of everything" I assume bc these bikes were here before "the tariff hit" SMH written 4/2025 All the workers here were really nice, very helpful!!