Was a in interesting spot where I needed to get a new car on short notice for a new job. I first…read moretalked with Jimmy. He was helpful and assured that they could help me. He handed me of to sales rep, Kevin. Was very helpful. Tried hard to get me a good deal. Listened to what I was looking for. Helped get me quick turnaround. Good communication through the process. Second time buying here and would again

Extremely Concerning Service and Diagnostic Practices…read more I am writing this review to document a highly unsatisfactory and costly experience with Acton McGovern Jeep regarding my 2020 Jeep Wrangler Rubicon Recon (120,000 miles, consistently and meticulously maintained). In early November, I brought the vehicle in for diagnosis of a P0420 code. The dealership charged a $365 diagnostic fee, replaced an ignition coil (another $500), and reported that the engine checked out clean. The code was cleared, and I was told the issue was resolved. Within five days, the vehicle began misfiring, and a subsequent inspection revealed crosshatching in a cylinder and catastrophic, irreparable engine damage, due to coolant leaking through the head gasket and into the cylinder. Damage of this magnitude does not develop spontaneously in that timeframe, raising serious concerns that the initial diagnosis either missed or failed to investigate underlying causes. I was then without a functioning vehicle for four months due to the engine being on national backorder. No loaner vehicle or compensation of any kind was offered during this extended period. During the repair process, the assigned technician (Jeff) ordered over $2,000 in additional parts without my authorization. Only after elevating the matter to the service manager was I able to limit my payment to the originally quoted $12,000. It is troubling that such a significant unauthorized expense was initiated without consultation. Most concerning, after the engine replacement was completed, the original P0420 code reappeared--the same issue that prompted my initial visit. This strongly suggests that the dealership never addressed the underlying problem from the beginning, calling into question both the accuracy and thoroughness of their diagnostic procedures. The sequence of events points to negligence, which may have directly contributed to the engine failure and the resulting financial burden. Throughout this process, interactions with both Jeff (service technician) and Chris (service manager) were marked by dismissive, argumentative, and evasive communication, with consistent avoidance of accountability or clear explanations. In summary, my experience with Acton McGovern Jeep involved: * An initial diagnosis that failed to identify or investigate root causes * A catastrophic engine failure shortly after their service * Four months without a vehicle and no support * Unauthorized ordering of over $2,000 in extra parts * A final repair that still did not resolve the original issue Given the severity of the consequences and the lack of professionalism demonstrated, I cannot recommend this dealership.

I just had a fantastic customer experience here. They got me an appointment a few days after I…read morecontacted them, and gave me a realistic evaluation of the service I needed. When I explained the problem to Dan, his reply started with "I can probably save you some money if...". Not cutting corners, though. The job was done right, with my budget in mind. The price was great, and the service was excellent. I'll be recommending this shop to my friends and family.

The mechanic / owner is an honest and reliable businessman. He does quality work, and doesn't fix…read moreanything unless it needs to be repaired. Dropped of vehicle for appointment, Dan called me with estimate for what needed to be done, and few hours later the work was completed.

Not a business man of his word. Over paid and won't give me my refund because I waited too long…read morebecause I was busy with work. Oh and not to mention didn't finish the work that I paid for. Can't trust him.

Purchased my first motorcycle here ! Great service and plenty of motorcycle options here!read more

I got into a car accident in July, hit by some a$$hole Uber driver speeding. I live near…read morePatterson's and they were highly recommended by Yelp and others in Maynard & Stow. They have excellent customer service. They were some parts that were back ordered, which was frustrating. They politely explained how some parts were on short supply due to Chrysler and Mopar. They were 100% right, it was just out of their control. They were great in giving me updates. Charged a fair price. I highly recommend them.

These guys are top notch. They did an amazing job repairing my 2022 GMC Acadia. Even with the metal…read moreflake paint it is undetectable from the factory paint. The car looks new again. Thank you to Frank and the crew.

My car is 22 yrs old and still running great. I I was having some issues shifting into 3rd gear and…read moremy local mechanic referred me to Clapham's Transmission. I thought I needed a new clutch and was bracing for the bill. Jim investigated the problem thoroughly and was in touch with me throughout the process. He finally was able to diagnose the problem, which was not the clutch but rather a solid piece of the clutch supporting framework that fatigued over the years just enough to get a little in the way of my shifting into 3rd gear. Jim explained the problem clearly and apologized that the way the car was manufactured 22 yrs ago, there's really no fix. We brainstormed a few ideas and determined that they were either not feasible or would not solve the issue. Jim could have done expensive work on the car and I would have been none the wiser. But he didn't because he knew it would not fix the issue. He spent hours figuring out the source of the problem. I was prepared to provide my credit card to pay for his time, but he generously declined the payment. I appreciate the time he spent on the car and even more so his honesty in not recommending or doing work that wasn't needed. Should I have transmission issues in the future, Clapham's will be my first call.

Quality work at a reasonable price. All around great service experience! Highly recommended.read more

I was visiting family over the holidays in December and when I left for my trip back home my tire…read morelight was on. Considering I had a very far drive and I wasn't sure what was wrong with my tires, I stopped in Town Fair Tire. I had called ahead of time as I stopped in a different local tire place in Groton and they were closed. After waiting in line, I was told I needed an appointment and that they wouldn't be able to get a tire that day if I needed one. I was happy that I didn't need one and they checked all my tires and added air. Everyone was very professional and nice. I highly recommend this tire shop!

Jiffy Lube of tires, hacks! I had a swollen lug on the front right wheel they told me had it fixed…read moreand after I brought it back they told me they had trouble getting a lug nut off and they must've tried chiseling it off or something scratched the rim up and handed me the cover bolt with a lame excuse that they got it off and back on but don't put the cover nut on because it might IDK. I take a look, it's not even the wheel I had fixed. They told before it was just the wheel and one lug I had replaced. Buy your tires from them online and have your own mechanic do the labor better off

Excellent work and service at a very fair price…read more I had side and rear damage to my 2016 525XI BMW. Mark (the owner) checked out the damage on Monday and told me to bring it in next Monday. I dropped the car the car on Monday and picked it up four days later, the work was spectacular and the owner could not have been nicer. Mike S

My Yukon was damaged due to a fire. I dropped off the vehicle to Mark and he immediately ordered…read morethe parts specified on the insurance adjusters estimate. He was not happy with the quality and proceeded to outsource and find better parts. Not only did they do a great job on repairing the vehicle, they have appeared to have cleaned the outside, even looks like they buffed the entire vehicle when it was only front end damage and repainting of the passenger front fender. I will be going back to get an estimate to do some additional body work as well. Excellent service and they kept me in the loop the entire time they had the vehicle.

Today I officially said goodbye to my 2020 Streetbob. I can't thank Marlene at American Harley…read moreDavidson in Leominster for being an absolute angel to work with. I look forward to buying another bike from her down the road, when the time is right for me to ride again. This place truly feels like home. Marlene has a heart of gold, and her staff members are truly amazing! You won't find a more reliable dealership thank American Harley, in Leominster!

Wobderful prople. Pressure-free sales environment at American Harley-Davidson…read more Overall: American Harley-Davidson in Leominster provides an exceptional experience for Harley enthusiasts. Their dedication to customer service, from sales to service and everything in between, creates an environment where riders feel valued and supported. If you're in the market for a Harley-Davidson or need service for your current bike, American Harley-Davidson comes highly recommended for its friendly staff, professional service, and a true commitment to the riding community.