My father, a proud Veteran, recently passed away and left my mother a small life insurance policy…read more He specifically wanted her to use it to buy a reliable vehicle. She purchased a used 2020 Chevy Trax from Bill Byrd Kia, trusting their assurances--both to her and my husband (a mechanic)--that the car had been fully inspected and that any necessary repairs would be handled. My husband even provided them with a list of items to check. The only issue they acknowledged at the time of purchase was the tire pressure light, and they told us the sensors would be ordered and installed later. However, my mother never received a call back about those sensors. Then, within a week, the check engine light came on. Because of her experience so far--dirty interior, broken promises about the sensors, and overall lack of professionalism--she didn't feel comfortable returning to Bill Byrd Kia. Instead, she brought the vehicle to Bill Cramer Chevrolet, where they found the catalytic converter needed to be replaced and finally addressed the tire pressure sensors. The repair cost totaled around $3,000. On top of that, she had to leave my car at the shop for a week and rent a vehicle--additional expenses she couldn't afford, especially after just losing her husband. More repairs were needed, totaling another $1,000, but she couldn't cover them. She had already spent over $11,000 between the vehicle and repairs. Ultimately, with the help of the Chevy dealership, she was able to trade the car in for a new one, using the remaining insurance money. She brought the repair bills to Kia and spoke with Manager John K., who said he would discuss the matter with the owner and call her the next day. She never heard back, and when she followed up, he told her they would not be issuing any kind of refund because it would "not be beneficial" to them. Not only was my mother sold a defective car, but she was also treated with complete disregard and disrespect. It's deeply upsetting that a business would take advantage of a grieving Veteran's widow--especially after being given a chance to make it right. I am extremely disappointed and angered by how this situation was handled. No one should be treated this way, especially not someone in her vulnerable position.

Joy L. My Veteran…read morehusband recently passed away and left me a small insurance policy and wanted me to use it on a reliable vehicle. I purchased a 2020 Chevy Trax from Bill Byrd Kia, yes it was a used car but they promised me that everything had been checked out except for the tire pressure light and they were supposed to order the sensors and I never heard back on when they were to come in and then the next week the check engine light came on and I was not going to bring the car back to Kia(they couldn't even fix the sensors), so I took the car to Bill Cramer Chevrolet and they had to replace the cadillac converter and the tire pressure sensors to the tune of $3000.00. I had to leave my car for a week and had to rent a car, now as I said my spouse had just died so I had no extra money for all of this and it was going to cost me another $1000.00 for things that were also wrong with the car. I had already paid over $11000.00 for the car and repairs, I had no more to pay so I traded in the car for a new vehicle, not wanting a payment so I used the remainder of the insurance. I took the repair bills to Kia and spoke with the manager John K. and he said that he would have to talk to the owner about a refund. He was supposed to call me the following day, but I had to call him and he said that they could not help me because it would not be beneficial to them to refund my money. So not only do they sell junk cars but they do not have any respect for Veterans, their spouses or their customers. I have never been so pissed off and disappointed in an establishment that would take advantage of a Veteran's widow.

We are locals in The Cove here in PC. And locals know that You get what You pay for. It seems all…read morethe bad postings are perhaps they don't want Quality work. . "The Bitterness of poor-quality is Long Lasting after the Sweetness of a Cheap Price is Gone." Paul in the front of house is always informed & is upfront with pricing & details. James always test drives with You to make sure He can identify what it is You think You brought it in for. If there is something else, then it most likely needs to be fixed. You want low prices, go to that shade tree mechanic your friends recommend. Good luck. James, Ann, Paul & Team know how to do it properly to protect you and your investment. If You drives '96 Toyota Corolla, You might not need James to fix it. You should replace it. Yes they will fix any problem right the first time, but You will pay a Fair amount for this Team to warranty their work. Like anything, you get what You pay for. We choose James Auto Center for all our Preventative Maintanence & Repair Needs. You should too if you really want to solve the problem, not just band-aide the problem.

I cannot beleive AAA has this as a qualified reference. They are crooks, period. Needed a…read morethermostat installed. bought one with the aluminum housing at O-Rielly's for $29.95. I also purchased a ratchet socket 1/4" set for $19.99. Just for your information, you drain the anti-freeze, remove the hose and remove two TEN-millimeter bolts. Now they said i need to replace the radiator, put new wiring and sparkplugs in. They would not just put the thermostat in for they would not work on the vehicle without doing it all. They wanted $3004.00. Yes that's right Three Thousand and four dollars. I refused, so they charged me $180.00 to diagnose even though I told them what i wanted. Lastly, I picked my Suburban up drove it 35 miles to our rental house and not one issue. Plus, I have gauges so to identify any trouble prior to a problem.

Wonderful experience with Cowboy. He's a one man operation and really cares about what he does…read more He went above and beyond adding some things at no charge. He was $1000 cheaper than another estimate I got. Don't let the looks of this place deter you. I highly recommend!

Fantastic job !! You would never think any damage was ever done. Very quick, efficient, and…read moreprofessional service. The prices are wonderful and charges less than half of any dealership. I would highly recommend this service to anyone needing any auto body service.

First time at Beach Auto Care for routine service. I'd stopped by a few days prior and made an…read moreappointment. The front desk was courteous and when I arrived for the appointment, the greeting was prompt and professional. The service was completed in a timely manner and the pricing seemed very reasonable. I stick to the recommended service intervals other than preferring to change oil at 5k mile intervals vs. the 10k suggested by the manufacturer. Based on this experience, I'll be back.

Criminals run this place. Lookout! I paid $1400. Truck…read morestill has the same issue as when I brought it there. Gave me his word if it didnt fix the issue they would get it right and I wouldnt have to pay. Then backed out on that after they misdiagnosed it.

Mike does great work and is honest with you about the progress of the job, he doesn't BS you. He…read moretakes a little more time than other body shops, but the work gets done right the 1st time!

Mike gave me an accurate quote for rear bumper and hatchback damage quickly. We set up a date to…read moredrop it off and it was completed on the date he promised for the price he quoted. I am very happy with the quality of the repair. You can't tell anything was done to the car. The cost of the repair was half of what another shop quoted me. One of the women at the front desk even stayed late so could get it picked up before the holiday weekend. Thank you to the entire staff. Jeff S.

Will NEVER use Mike again. Still waiting to get our car back after paying for the parts 6 weeks…read moreago. Mike told us 2-3 weeks time to do the work after parts were paid. They have lied and given us excuse after excuse as to why it hasn't been finished. DO NOT TRUST MIKE!

Mike did a super job repairing my vehicle from hail damage. He was easy to work with and did what…read morehe said he was going to do.

If I could leave Henry's a million star review I surely would!!!!!! John and Rhonda saved us on a…read moreroad trip over to the panhandle for a wedding!! They went above and beyond to get the parts and squeeze us in when there was no availability till the following week!! We are sooooo very thankful and they are a delight!!!! We were back on the road the very next day!! If you need work done Henry's Imports is the ABSOLUTE BEST!!! Thank you!!! Love the Myler's

The service here is amazing. I was immediately seen by one of the capable mechanics who fixed the…read moreissue with my car. He gave me good tips and he went out of his way to show me how to perform some basic maintenance on my car giving me the tools I need in the future. These are good kind people who are there to help you. I drive a volvo and I will absolutely be coming back to Henry's if I need help from them in the future! They should have a 5 star rating for their team! If you have a luxury vehicle that needs to be fixed in Panama City or surrounding areas you can trust this team. Thank y'all so much!

Randy has had Ms. Randolph's Buick Enclave for the past 8 months. Ms Randolph purchased the…read morevehicle from a private seller and within months, started giving her trouble. Randy stated that it needed a new engine. He put an engine in it for around $7000 and sold her a 2 year warranty through his business and now claims that he cannot fix it. This is not the first attempt at repair. It took nearly a year for the engine to be installed and was in and out of Randy's shop from December 2021 until Spring of 2024. Ms. Randolph has maintained auto insurance on the vehicle at $200/month since the day of purchase. In four years since the car was purchased, Randy has been in possession for nearly two of those years. Ms. Randolph is a widow, a single mom raising her three children, one of them a special needs child that requires a somewhat cumbersome stroller that she can no longer transport. When Ms. Randolph wants to do anything with her family, she now has to make two trips to her destination and two trips home with her current smaller vehicle And must remain local. Ms. Randolph has been more than patient. I can attest that I called today to speak with Randy only to be told that he was at a "boat shop or bolt shop" and he would call me back. He did not. I am not sure why this previous loyal customer is now no concern to Randy's Tires And Automotive. Randy has had possession of the vehicle since November. Ms. Randolph has had to cancel vacations and Randy has turned a deaf ear to her requests. Randy threatened that he was just going to have her come pick up the vehicle until he was reminded that it was running when it was dropped off, and the engine that he installed was under a warranty that he sold her. I will update this review as time progresses. Perhaps if enough people spread the word about how Randy preys upon the most vulnerable around Panama City, he will modify his business practices. Please stay tuned for further updates on other social media platforms as well as as local television news agencies so that I can forewarn future victims and spare them years of frustration. Randy, did I leave out any details or even slightly embellish the truth in any way? I look forward to your eventual reply and more importantly returning Ms Randolph's vehicle back on proper working order On a timely manner.

Randy is the best! He has serviced all of my vehicles since 2008. He is reasonable, trustworthy and…read morehas certified mechanics.