Alex was a pleasure to work with. The paperwork process was…read moresmooth, and it didn't take long to get our new license plate!Very honest and prompt service!

From the owner: "Since 2017, AutoZen Motors has been the trusted name for used cars in Panama City Beach, built on…read morea foundation of honesty and transparency. To better serve our growing community, we've expanded to a much larger used car lot in Panama City, FL, to offer even wider variety of high-quality used vehicles. While our address has changed, our 5-star commitment to our Beach customers remains the same. We bridge the gap for shoppers seeking the best used cars in Panama City Beach, FL by offering a nice selection of trucks, SUVs, and sedans just 15 minutes across the bridge. Whether you are browsing used car lots in Panama City, FL or looking for the premier used car dealerships in Panama City Beach, AutoZen Motors Used cars is the one and only."

Went in for a recall. They said they had the part to do the service. Turns out the part number was…read morewrong. They had to order the part to do the job and reschedule work. Had an oil filter change with the fuel filter changed that day. All is good. Billy was my service tech. Good job

Will over charge you for parts and labor just for them to tell you that's not the problem with your…read morecar. 2nd time they've done this. Now it's the transmission to my car. After they charged me thousands of dollars . 300$ diagnosis fee. Better saving your money some where else they are worthless been loyal customer for over 3 -4years never again will I spend money at this place . Mechanics are trash and so are the advisors. If I could post every receipt from this greedy company. Find somebody truth worthy not just after your coins. Bill cramer could give 2 f*cks .

After thousands of miles of travel, Ebony (2015 Expedition) needed maintenance. We are new to this…read morearea so I fired up Yelp looking for a Ford service place nearby. After finding Auto Nation, I made an appointment online and I was set. I arrived to my appointment on time, walkes in and was quickly greeted by Mike. He was polite and attentive. He got my car right in for diagsosis and directed me to their customer lounge, which had coffee, water and flavored drinks available. I sat down, put my tablet on their free wifi and did some work whike waiting. After about 20 minutes, Mike came back with a diagnosis and a price. I told him my extended warranty / service contract was going to cover it. I was going to call the company but he said he would take care of it. After about 5 minutes, that was all squared away and they were working on Ebony. It took about 90 minutes and Mike returned. He told me they did a multi-point inspection as well, no extra charge, and all was great with the car. He took me to the cashier, gave some closing pleasantries and he was on his way. The cashier was also polite and attentive. Within 4 or 5 mimutes I paid and was on my way. The whole experience was easy breezy and I was well taken care of. The only reason they do not get 5 stars from me is because they do not offer loaner cars. I would recommend Auto Nation and will use them again.

Complete lack of customer service. Brought my Transit in for…read morea recall on the backup camera (second recall on this - you'd think Ford would have figured this out after 20 years). Dropped off at 10:00 on Thursday. By 4:00 the tech still couldn't figure out how to update the software. Service Advisor (Karen) said they needed it for another day. Called Karen Friday at 10:00, 12:00 and 2:00 - couldn't connect and no return phone calls. After the third attempt I tried the service manager (Jennifer) and didn't get a call back either. At 3:30 I tried again and pretended I didn't know who my SA was so I would get transferred to the pool. That SA admitted Karen wasn't in the office that day (???) and that the tech was just finishing. I was scheduled for oil and tire rotation but canceled that to avoid them holding my vehicle any longer. So the SA (Karen) either had the day off or called in sick on Friday. No-one bothered to call and let me know and the receptionist kept transferring me to someone who wasn't in the office. No-one else bothered to pick up the slack, the service manager didn't cover her employee or return calls and the techs obviously can't be trusted to perform any work. On top of it all, my Transit still thinks the service hasn't been completed so I'll have to bring it in again (NOT TO THIS DEALER) and either have the work performed or validate it is complete.

read this!!! beware. you all wouldn't believe how terrible this experience was! Out of money! Waste…read moreof time. Completely awful. I will be sueing him. Wish I never had to do this but I cannot let a liar get away!!

Albert of Prime Auto is extremely rude, inconsiderate, and unprofessional. PLEASE!!! Avoid this…read moreauto dealer at all cost! Near two months ago, I purchased a 2008 Volvo C70 from Prime Auto. I travelled over 2 hours to Panama City to purchase the car. The headlight on the driver's side didn't work, so he immediately replaced it. The next following day, I noticed a terrible vibration with the car. Turns out both cv axles were broken. I tried to reach out to Albert, but he gave me the run around for almost a month. He then told me to buy the parts and he would repair the car at no cost. I ordered the parts. Then it took two more visits and another week before he had his mechanic work on the car. His mechanic broke the boots (on the new parts I ordered) trying to put the axles on the car. Initially, he didn't bother to tell me this. Instead, he had his mechanic place some type of clamp in the middle of the broken boot to keep it on the axle. It was a dangerous and inconsiderate move on Albert's part. Several hours later, by the time I made it back to the city where I live, the car was in worse condition than it was before. I tried to reach out, but Albert refused to answer my calls, and started sending me over to voicemail. Due to the fact that I lived several cities away, I had to wait until my next off day to visit Albert. He pridefully admitted that his mechanic broke the boots, and brushed the whole incident off. He told me to take it to another mechanic, and that he had wasted enough time with me. I told him if I took it to another mechanic, I would have to re order the parts that his mechanic broke and pay for labor. At that point, I just wanted to steer clear of this hideous person. So I told him I didn't think it was fair that I had to pay for parts that his mechanic broke. I asked him to only pay for the parts that were broken and I would pay to have another mechanic do the job. He said he would do that and gave me his word, which I knew at the time was worth little to anything at all. He told me to come back in a week. I came back and he didn't have the parts. He said to come back in another week. The cost in having to travel so far was adding up. So I didn't want to make another blank trip. I called in advance, and he just sent me to voicemail. He eventually called me and was quite vulgar with me, and only became slightly civil when I told him the conversation was being recorded. I have been informed that there might be legal actions I can take, considering that he and his mechanic placed faulty gear on my car, and forced me to pay for parts they broke, themselves. Sorry for such an extensive review. However, I thought that good people should be made aware of the evil Albert is doing to others. I'll leave you with this... In one of the rare good conversations I had with Albert he told me that he was from Massachusetts and he made it sound so wonderful up there. So I asked him why did he come down here. And he said that he had grown tired of people returning their cars and having to deal with legal disputes over car purchases, so he came to Florida because Florida doesn't have a lemon law on used cars. WOW. That there explains it all. STEER CLEAR OF THIS GUY!!!

Wonderful experience and great vehicle! Thank you all the staff at PCB Motors! I would definitely…read morebuy a car from you again! Highly recommended!!!

horrible cars. sells you junkyard motors!!!! your car will breakdown within 2 week!!!!read more

I had a great experience with Bestway. I picked out a truck via the Internet. Bestway made the…read moreprocess so easy, that I never stepped foot on their lot. I live nearly 500 miles away, and am extremely pleased with my purchase. I dealt with Tricia through the entire process. She took several pictures and even sent videos that substantiated the condition of my truck. This was in addition to answering all of my questions. I would estimate we discussed this deal over the phone for 2-3 hours total, back and forth over a 2-3 day span. Additionally, Tricia had a local lender that does out of state loans, and this process was just as smooth. I bought a 2014 Toyota Tundra with 82,000 miles. The interior appears to have never been sat in. It is IMPECCABLE! Additionally, there are just a couple of small scratches on the exterior. Again, these were made known to me prior to my purchase, so it was my decision to make. The truck runs great, and the condition is an 8 out of 10. For a 6 year old truck, I think and 8 is excellent. I highly recommend Bestway Auto Brokers. I offered up front, to kick in $500 shipping. Tricia was able to get it done for $400. All around, best car buying experience I have ever had. I will do business with the again for sure.

This business is closed as of February 29th 2020 and will be under new owner ship in the coming…read moremonths the previous owners are no longer over this business they went bankrupt cleared all accounts and left they were spending more than they were making and owe the bank thousands of dollars so Brenton cowart and Nikki lipford are no longer at best way autos Mike ****** is over it now he owns truck town LLC on 15th st. Pop