First I gave 5 stars and changed it to 1. This was my second Nissan from bill hood pre owned. It was put in contract for them to fix grill first they patched it. It rained and patch job fell apart Kurt wanted to patch it again I said why patch it when patching doesn't work give me a new grill he went on about how much the new grill was going to cost him. He got a new grill and the put it on March 2025 mind you my car was purchased in Dec. I had to take my car there and show it to him and argue with him about fixing what was promised in the contract. I will never purchase a car from here again because of the headache, the time. the phone calls and the gas I spent trying to get them to fix what they promised. Run to another dealer to purchase your car one that will honor their word with the headache. They made me fell like they only wanted the sale after that they didn't care if they did I would not had to fight like a mother grizzly bear defending her cub to get it fixed. I including a photo before my grill was fixed. I'm glad the headache it over. read more

Bill Hood Nissan - Car Dealers Near Me - Hammond, Louisiana

After buying a used car with a warranty from this dealership I have nothing but negative things to say. First they sell us an overpriced used car with an oil leak. I bring it in for them to fix (under warranty) and they do, come to find out they did a terrible job and the leak still persists. Due to not living in town, we finally are able to bring it back however this time the warranty does not cover the repairs. Why you may ask? They repair shop blamed it on Take 5 oil change for stripping the oil cap. Now I have brought my car in for a second opinion where they have positively identified the problem from being the dealerships mistake. Why do I have to pay more than the deductible? Because the dealership told the warranty company that it was not there doing. Wow!!! Don't trust this dealership, don't buy a used car from them, and definitely don't trust their word. There are many other dealerships that will treat you better!! read more

Went to buy a new Nissan Rogue. They had the exact model we were looking for but it was priced about 8k over what most other dealerships had it for. They said if we don't want it go to another dealership cause they aren't coming off the price. We drove down to biloxi and got one 8500 cheaper for the exact same model. read more

We have had a gas smell in our garage, outside the car and inside the cabin and inside our house since 2022 and the service technician at Bill Hood confirmed it but said I'd have to pay $160 for them to diagnose it plus parts and labor to fix it. There are lots of "Nissan Rogue gas smell in cabin" complaints AND there is a class action lawsuit filed on the 2020-2023 models. I've seen the same complaints as far back as 2009 so they have been alerted and know about this faulty assembly problem for years and have not taken responsibility for fixing it. We've gotten used to it and a neighbor came over yesterday and said he was getting nauseated from the smell in our living area so I put it out in driveway and this a.m. it wasn't as bad. It's a health and fire hazard and we have gas stove. I'm not sure if local TV Action Reporter could get anything done or if we should hire a lawyer. People walking up to my car exclaim "I smell gas!" No warnings on dash. It seems to be faulty assembly of fuel line to tank or in that area as it's strongest in back seat. My wife has MGUS, arthritis and other medical problems and this is causing a lot of mental stress worrying that the car will catch on fire while we're in it! I will Never buy another Nissan now that I see that they don't care what happens once you buy it! Please answer asap as we use it everyday and don't want cancer, etc. from inhaling gas fumes. Purely breathing the fumes (gasoline inhalation) can result in the following symptoms: coughing and other breathing difficulties, headaches/dizziness, heart failure, and more. Because of how the hydrocarbons attack the nervous system, a wide range of symptoms is possible, but they can all eventually be deadly. read more

I had a trip planned for a month and of course something went wrong with my car two days before. Bought in in... explained I was going out of town I'm two day... they ordered my part and got it shipped overnight and had my car back to me in time! Great customer service and I was so thankful for them going out their way to help me. read more

I took Hyandai sonata in for oil change,tire rotation ,and to check the tire sensor light that was on continuously. Three hours later the technician had not replaced any tire sensors and had supposedly reprogramed all the tire sensors without telling anyone. The light was still on by the time I got home. I purchased an Autel TPMS tool and diagnosed two tire sensors that needed replacement. I took the car to another tire repair shop , which replaced and reprogrammed the sensors and the light went off of course. The technician at Hyandai did not know what he was doing ( I am not a mechanic and did a better job than he did). He also did not return the tool needed to remove my tires , so I had to make another trip back to the dealer. They also charged for the labor ( which was inept). Paul was helpful as usual but the technician was bad. read more

I was a returning customer looking to buy a new vehicle this weekend. When I said I didn't have the money for the down payment, the sales manager and the sales person suggested I go borrow it from a cash advance place (pretty sure you're not allowed to do that). I walked away from the deal because I wasn't feeling comfortable nor did I like the experience. I left and went to another dealer and made the purchase from them. Today when I went in to get a refund on my gap insurance, the sales rep said "You made us do all of that work only to buy from someone else?" The worst part is that I'm in sales so it's safe to say that response was completely inappropriate and I know how I treat my customers and this is not the way to earn loyalty. I will never purchase from Bill Hood again. read more

This is not a dependable dealership. No one there stood behind anything they promised. Now I'm stuck with a problem that was created by them . I'm sorry but , I wouldn't suggest anyone to do any vehicle shopping here . read more

My boyfriend has a used sentra with a warranty we purchased from another dealership. Because bill hood is close to us he decided to bring it here when he noticed a light on, on his dash. They told him it was because he was missing certain covers so he just told them to put on whatever covers he needed since the warranty covered it. He gets his car back, the light is still on, and a piece of his bumper wasn't connected (which he noticed on the drive to work). He asked them to tow his car back, they told him to drive slowly. The piece ended up falling off. They said they would fix it since they just didn't reattach it properly after taking it off. We didn't check the car when we picked it up but quickly noticed it was not fixed. We didn't go back after the trouble they caused and just dealt with it. Then in December a belt broke and we got the car towed to Bill hood since he had a warranty. Well they told us he's a missing a cover on his car and that's why the belt broke and the warranty won't cover it. (Flashback to when we told them to replace the covers..) He decided to have the belt replaced anyway. After replacing it they called and said his AC compressor was actually broken and that's why the belt broke and it would be an additional $800. We decided to have it towed to another mechanic shop for a second opinion. I'm happy we did that because the A.C. compressor was not broken at all. Bill hood just tried to scam us out of $800 with less than 10 days until Christmas. They did finally reattach the bumper though. Update: he got a call from the dealership apologizing for how they handled the situation. She said that something is (was?) Wrong with his A.C. compressor and it's their policy to notify customers. However, she did not specify what exactly was wrong, but it seems she was implying it was not broken in the way we were told. Now this makes me wonder if they knew his car was driveable, and they just watched us tow it knowing we could have driven it instead. She said she did not want to "leave a sour taste in his mouth" and prevent him from returning but the call did nothing to correct their mistakes. A refund or an offer to put the missing cover on his car would have been appreciated. But it seems that this call is simply another protocol they have in place to apologize to people who leave poor reviews. read more

Made me pay for a key they couldn't program. Told me I needed a $1000 part that I already replaced. Held my car hostage until I paid for the key they couldn't get to work. $69 for a useless key. Rip off. Don't go here. read more

I suggest that no one does any business with Bill Hood in Hammond specifically Bill Hood Nissan! They had her 2016 Nissan Altima she bought brand new from them in their shop. Due to an inexperienced and incompetent technician, they damaged the painted and clear coated alloy wheels and refuse to replace the wheels. Instead they want to have a mobile outfit in a van come in and repaint them! There will be no warranty! This is not some used car on a lot! My sister keeps this car immaculate and the car looks showroom perfect. Bill Hood is not handling this properly and shows no caring or respect for customers after the sale. The management at this location is either unwilling or incapable of making this right! I have also recommended she contact Nissan directly! read more

Do not buy from BILL HOOD NISSAN !!!!!!!!These are before and after pictures of my wheels. Took my car in to have the maintenance done. Oil change, tires rotated etc. Got my car back and all the wheels on my car are damaged on the inside. Or should I said gouched from not using the proper tools to remove the lug nuts. I immediately went right back in and they said they would take care of it. They sure did!!! Ruined them!!! Never removed the wheels. Had a mobile guy come out (per the service department) and repair them in the bay. Well let me tell you what I got!!! I got something that looks like they spray painted on the inside by the lug nuts. The paint doesn't match and u can tell where he stopped painting the wheels at. Still can see the white on my wheels where they messed them up This isn't factory original. No clear paint. Worse I've seen. Oh course they won't replace them but want to paint them again. I said no If they don't match the first time won't be Nissan factory original like I bought it the second time. Oh and I forgot won't give me nothing in writing if the paint peels. NOT!!!! I asked for new wheels since they messed my car up and got told no. ( called parts wheels are $190 a piece but want to keep trying to repair them) But wait that's my fault right!!!! Worse service I've ever seen!!!! I paid $26,000 for my car. No scratches. No dings. Nothing. Baby my car. Take care of it. But I'm supposed to let them ruin my car and accept it. My boyfriend just bought a $40,000 Ford Fx4 from Bill Hood Ford to. Because I recommended him to go there because of the great people and service That won't happen again!!! So disappointed on the way I got treated on this!!!! Don't buy from them they won't help you!!!! Been back and forth on the phone arguing and been up there and nothing. Sad sad Says this is all I'm getting. Touch up paint. Final word. So I'm stuck with bum wheels that don't match. No loyalty here!!!!!!! read more

Ray was fantastic to work with and gave us a great deal on our Acura. No waiting, all done within a perfect time period. All the staff was very courteous. I have referred others to Ray with giving them the knowledge that if they let him know exactly what they want, he will do all he can to provide them likewise. I will absolutely go back to Hood Nissan and Ray in the future. Give Ray a call if you are in the market!! read more

I haven't given a one star to any car dealership where I have purchased an automobile, but this one really deserves it. I purchased a used 2009 Nissan Maxima from this dealership and found out after a couple of months that it had an manufacturers default of a melting dashboard. I brought it to the attention of the Owner, CEO, Managers and Sales Staff for over a year to get this resolved. After explaining my situation and asking why they would sell me a vehicle that had a defect, they told me that they would research it and get back to me. Nobody ever gave me a call back and after taking them to small claims court, they brought out the paperwork I signed saying "AS IS". I would have dropped the case if one person that I talked would have given me a call back and talked to me about a resolution to the problem. They even used some type of shiny substance to hide parts of the melting dashboard. I would never buy a new or used car from this dealership. Just a little advice to watch out for if you are in the market for a new or used car: Google the vehicle for any defects; never sign any paperwork "AS IS", bring the vehicle to a mechanic, take your time to read all of the financial paperwork and bring another person that you trust to give you sound advice. I'm really disappointed that we have come to just the bottom line "$" and not what's the right thing to do. read more

Lol. Just ask around. And trust their opinions. This place sucks. Bill hood just loves to rob. Even their drivers are terrible. One picked me up to go get my car and in the way back he almost wrecked twice. HIS FAULT. You won't ever see me there again. read more

I had put a deposit on the vehicle and was heading to the dealership to put my down payment down and sign the paperwork. They sold the truck. I had put a $600 down payment on the 2006 F350, King Ranch Crew Diesel 4X4 htd, leather very clean 76k miles. I spoke with Phillip the sales representative through phone and email after leaving the dealership. I had a loan approved and needed to put $4,400 down and sign the rest of the paperwork. In the process of driving to the dealership from Florida. I found out the dealership sold the truck I was coming to sign the rest of the paperwork and drive away with the truck. They sold the vehicle without notifying me with my down payment and approval for the loan. The General Manager told me I was lying and the dealership was not wrong and the vehicle had been sold. Their business practices are wrong and deceitful. No one should be running a business and lying to customers. I was dependent on the vehicle knowing I had the approval and had the down payment to hold the vehicle. They were rude, disrespectful, dishonest, lying, crooked car dealership. I would not recommend Bill Hood Nissan at Hammond LA to anyone, ever. read more