Bought a car at Sanderson from Crystal. Great experience she is knowledgeable and easy to work with. Love my new car.

This was my first visit to Sanderson Lincoln since relocating from Colorado. I brought my Lincoln Nautilus in for its 10,000-mile service. Austin, the service technician, was very responsive, knowledgeable, and extremely helpful. My car was thoroughly serviced and inspected. Everyone was friendly and made me feel welcome. I plan to return for future maintenance and recommend this dealership for your service needs. read more

Today I came in to get my MKC Lincoln to be serviced. My passenger visor mirror was broken but didn't realize it until a year ago. Randy from sales is the one who sold the vehicle to me 2 years ago. Randy came to talk to me and he basically told me that it wasn't his issue and that I would be paying for a replacement. I was very disappointed on how he handled the situation and spoke to me as if I didn't matter. I have to applaud Nathan and Francisco in the Service Department. They stepped up and handled the situation with class and made me feel like I'm a luxury client. They are making it right and apologized for how it was first handled. Because of Nathan and Francisco, I plan to come back and purchase another Lincoln when it's time to trade mine in. I will not be using Randy my next vehicle purchase. Thank you Nathan and Francisco. This 5 star is for you two! read more

Terrible service. Repeatedly brought our navigator for service to this dealer and their " diagnostics" never found anything. Repeated visits over the years to keep our manufacturer warranty valid. Don't trust this dealership. They are misleading and dishonest. I won't be back and will take my money where we feel valued and heard. Their service guy Jake fell right in line with this review. read more

We purchased our 2024 Lincoln Corsair from Randy Slezak at Sanderson Lincoln in January and it was a great experience. The experience was so pleasant that my wife will not speak to any other car sales person for future purchases. Yesterday in the late afternoon the center screen locked with the climate control at LO and max fan....nothing we could do resolved the issue. We called Randy on his personal cell number (when was the last time a sales person at an auto dealership gave you his cell number??!) Randy answered immediately and despite not being at work he walked us through several steps to try to solve the problem. He was very patient and offered several options to help. After approximately 10 minutes on the phone he came up with the combination of steps to unfreeze the screen and we were able to continue on our journey without freezing to death. Randy's concern and helpfulness are outstanding and certainly are a tribute to the Sanderson ethic of customer service. read more

My husband and I left the Chevy dealership with our 2021 Tahoe, it was getting serviced and due to the poor customer service we received that day, I decided I am trading it in and getting something else where service is valued. Lincoln happened to be right next door and wow!!! We could not be happier with the service, the communication the hospitality we have received since purchasing our new Aviator. We worked with Fiston, who was willing to go the extra mile to make sure I got exactly what I wanted! We could not be happier! Their service department is out of this world, so those of you who value the way you are treated should definitely switch over to Sanderson Lincoln on Bell Rd and I highly recommend working with Fiston! read more

Sanderson Lincoln - Auto Repair Near Me - Phoenix, Arizona

I left a bad review yesterday because I wasn't getting answers from the dealership. I guess it was just a miscommunication and I talked to Mike Gilbert today and he straightened everything out. Thanks for the great customer service. read more

Fiston provided a First class experience from the first phone call to driving off the lot. Fiston our sales rep to Mike the finance manager made buying a vehicle easy and unbelievably enjoyable. It truly is a white glove experience and we got the car she always wanted. The customer care they shared is truly commendable. With so many choices on the market Fiston provides a world class buying experience coupled with a fabulous SUV. I can see why they are one of three best and largest dealers int eh US!!! Oh yes, this vehicle is best in class too. read more

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Fast ,easy and fair. My wife got hit and totalled her car. I was able to get a better replacement quick and easy at a good price per edmunds and KBB. read more

Had a recall on my Lincoln and initially called two other valley Lincoln dealerships both located closer to me . Both lacked customer service, were unable to answer my questions and showed no concern or offered help finding someone that could. Finally third try was a charm. Great customer service, showed concern and was able to answer questions. I will continue taking my cars for service to Sanderson Lincoln. Because of my experience I will purchase and recommend only Sanderson Lincoln. read more

Exceeded expectations. Fiston is the man to see. He made the whole process stress free and easy. His professionalism and no nonsense attitude made the process quick and efficient. He came at us with an amazing deal right out of the gate. No back and forth, no middle man. Sanderson is serious about selling cars. They kept their word at every turn and made sure we will come back for years to come. read more

Sanderson Lincoln - New Lincoln Aviator - Auto Repair Near Me - Phoenix, Arizona

I had such a great experience at Sanderson. Our sales person Andrew was so accessible and communicative. The whole process was so stress free and just wonderful. We didn't have to engage in that "negotiation theater" that you have to do with so many dealerships with the salesperson going back and forth to their sales manager and waiting for hours on end. We basically did nearly everything online and came and took possession of the car. Smooth seamless stress free - just an all around wonder experience at Sanderson read more

This is actually for the Scottsdale Quarter location! As someone who despises buying a car Wilbert (and team) made this as painless as possible- getting me the car I wanted! The experience in the Scottsdale location was less like car buying and more like shopping in a nice store. Everything was explained to me easily and the process was just seamless. I'd recommend them highly. - Katherine R. read more

Sanderson Lincoln - Such fun presentation! - Auto Repair Near Me - Phoenix, Arizona

From the moment you walk through the doors of Sanderson Lincoln you can feel the difference. They offer honest, professional, customer care in taking the time to explain everything to you. From my sales person Randy, to my service advisor Charles. I have owned 4 Lincoln SUVs, all from Sanderson Lincoln. As a woman in business, it is nice to know I can count on them Always! The concierge service is amazing. Perhaps because they are a family owned company, they treat you like family. I highly recommend this dealership! read more

Just went in to test drive a car, Carlton was wonderful will be coming back. Excellent customer service.

The service aspect of this company is very disappointing. The reason we purchased a Lincoln from Sanderson is that we are so impressed with the philanthropy at the MIM. We had a good buying experience (of course) and the first year of service was good. At this point in time, when trying to make a service appointment (and this has been true for the last 3 - 4 service appointments) .....it is V E R Y difficult to speak to an actual human being after you get transferred from the main number at Sanderson. Alice K read more

The dealership Sanderson Lincoln referred me to Lincoln corporate to buy back the Aviator. So now after a massive down payment, Ive lost so Much of the value as Lincoln offered significantly less than the value I looked up. This is unbelievable. I'm stuck with electronic glitches they can't fix and I'm stuck holding the bag. I deserve my cash back. Never ever buy a Lincoln, PERIOD !!! Black Label is a rip-off. They can't fix what they sold. I can't sell a car for it's value because of the electronic issues and a warranty about to expire. It is a 2021 bought in Dec 2020 and I'm sick to my stomach that I'm stuck with this $90k broke suv that I have to figure out how to sell. So far not a single hit after a month trying to sell it. Next stop the state AG office. read more

I being my Ford Fusion to Sanderson Lincoln because they are so much more professional than the nearest Ford dealership/service center. Every time I have gotten service here it's been an all around great experience. They could be more efficient with the car wash however. If you want your car washed expect to wait an additional 45 minutes! read more

Thank you to, Andy Broadman, for making my dream car a reality! Could not have asked for a more informed, friendly, dedicated, hard working, genuine salesman, such as Andy. He was great with communicating and went above and beyond to get me into my new suv. Can't thank him enough. Highly recommend this dealership and their 5 star salesman! read more

This should have been done a long time ago. Todd, our salesman was amazing. Make sure to ask for him when it's time to buy a car. Had in and out in no time. Next shout outvis to Milan, our advisor. He is very attentive to our every need. He's always willing to take time to talk and help out. Thanks to both of them and the rest of the team! read more

Sanderson Lincoln - Auto Repair Near Me - Phoenix, Arizona

2 people I highly recommend to assist you who work at Sanderson Lincoln Boutique are Avery and Jim L. They are the most helpful people I have ever met and are so kind and go above and beyond to make sure you are very happy with your vehicle! If you have any problems or issues they jump in to solve them with smiles on their faces! Always accommodating! They are above and beyond helpful! If you want to buy a Lincoln which is an awesome car, you must ask for either of them because you will be treated like family! read more

The Sanderson Lincoln Boutique was probably the finest auto purchase my wife and I have ever experienced. We have been Lincoln owners since 2006 and after discovering their Lincoln Boutique in Scottsdale, we are forever going with them until we buy cars no more. Thank you for making this last acquisition so memorable. Francesca & Jim read more

Excellent assistance from Staff for any needs in parts or service. They offer appointments or Quick Lane service.

OK so I wrote a review of this place once before but was called by Francisco the service manager and was threatened that they would not work on the car, so I took it down since they had the car. We have a 2017 ford focus that at 77,000 miles the first engine failed. I paid 6000$ to have a new engine put in due to the car being "out of warrantee". The new motor has had several issues since it was replaced. The car ran poorly and the car would shake. Then at 20,000 miles it started to shake violently and shut down when trying to start it. We brought it back to the shop and they diagnosed that it was leaking radiator fluid into the cylinders. The engine was still under warrantee and we had to take it to Sanderson Lincoln to have it looked at. The first visit they had the car for over a week and the service rep Milan said the coil packs were bad and they wanted over 1000$ to replace the coil packs. I took it back to the other shop and had them replaced for 500$. When we went to pick the care up it shook violently and shut down so we took it straight over to Sanderson Lincoln and asked for the service manager Francisco who brought in Jake a different serves rep. they had the care for almost 2 weeks and determined there was nothing was wrong. Driving it home it did the same thing and the engine light came on so we drove it back to Sanderson Lincoln and after another week of having the car I wrote the first bad review and that is when I received a threatening call from Jake and Francisco saying they "wouldn't commit fraud" I never asked them to commit fraud I asked them to fix the car. Francisco kept telling me 100% the engine was not bad and said it was the injectors. He said they were going to replace them and not charge me for the work. Francisco guaranteed 100% this would fix the problem. I took the review down so they would finish fixing the car. A week later we picked up the car and you guessed it, the car was not fixed. It ran very rough and sitting at a light it would shake really bad. The next day when we started it, it shook violently and shut down again. I called Jake and told him what was going on and he replied "the motor mounts were bad and that was causing the issue". I'm not an idiot motor mounts were never mentioned and would not cause the issues the car was having. The service at Sanderson Lincoln is the worst; they don't know the difference between an engine and a drive shaft. I would never take ANY car to this place for any work. Their mechanics must not have went to any training and just guess what might be wrong and start replacing things at the customers expense. Please beware and don't go to this place for anything. They owe me 500$ for the coil packs they said were bad and I had them replaced. So new news the new motor lasted 20,000 miles and did the same thing. Took it back to Auto nation ford and they in fact said this motor Filed as well. So now we are on number 3 motor......ya, you guessed it this motor didn't last 2 weeks before it blew up as my daughter was going down the freeway. Took it back, they replaced the motor and told us to get rid of the car because the motors are pieces of "Crap". She went to the Honda dealer and has a new HONDA SUV. Please please please do not ever buy for products....they suck. read more

I won the Operations Santa Claus giveaway Lincoln Cosair SUV. I am utterly amazed at this corporation. This is the 21st year they have given a vehicle away. As the winner they were so accommodating. They never tried to sell me anything, they sent a technician to my home 35 miles from their dealership to show me all the whistles & bells on this beautiful car. If you want to purchase a car this is the company to use. Wonderful service. Thank you Sanderson Lincoln and the Kilmer family for everything you do for our city. read more

Another excellent repair experience at Sanderson Lincoln. They did a one day replacement on a water pump for a Bronco. Wash job after and free donuts.g read more

My husband and I recently bought an Aviator, we both said hands down it was the best car buying experience we have ever had. Ask for Fiston, he was very knowledgeable, professional and pleasant to work with. We had an equally great experience with finance and our technology trainer Angela. Highly recommend this dealership and working with Fiston! read more

I'm very disappointed in how today's appointment went. Sanderson agreed to the courtesy of letting me know if the vehicle I was looking at had sold prior to this morning's appointment. As I made the appointment on Monday and couldn't make it in until today. I filled out an interest form for a specific vehicle however that vehicle sold and he didn't call me. I had another one in mind, but he couldn't find the car and did not take 2 mins to go look up the car in the system. He did not show me a single other car. My family and I have purchased many vehicles from Sanderson however if Sanderson isn't going to respect the time that I have allocated to purchasing a car by giving me the same respect of a salesman's time I'll have to find another dealership. read more

This is about service...Sales I would rate much higher. First service for my 2022 Bronco was supposed to be a oil change, tire rotation, check basics, and replace a damaged tire; maybe it should take 30 - 45 minutes. It took 3 hours. They could not figure out the skid plates - which is something they will encounter most of the time. They got oil all over and it is still dripping oil at home. They did not review the service done once they were complete - the service manager was absent - something they promise as part of service. I have no faith in this service department. read more

Great purchase experience. Contacted them about a vehicle I saw on their website that I was interested in, and they had it pulled out and ready to go when I arrived. My salesperson Chris and the rest of the staff were a pleasure to deal with. Sold me the vehicle at a fair price, and offered me a fair price for my trade. A relaxed, friendly, low pressure dealership that I would work with again without hesitation. read more

Blown away! I've been a German car owner for 10+ years. We needed a large car and the Lincoln Navigator was highly rated. We visited the dealership on a Saturday but I was short on time. After a test drive and questions, we negotiated a fair price. Told them that I had to go - no problem. Wrote a check and signed a paper. They'd handle the rest. 48 hours later, at my request, the car was expertly delivered to MY HOME by Connor McKelvey with all necessary paperwork in hand and done. Delivered at 6pm no less, again to accommodate our schedules! Wonderful service from start to finish - I'm just floored. Thank you Sanderson Lincoln! read more

This is the worse dealership I've been to. They had my car for almost a month and hit me with a $2000 service fee and my car is having the same issue and it hasn't been a day. The check engine went back on. AVOID getting ripped off go else where...... This is ridiculous read more

I (and several of my friends) had the best sales experience with Carlton Hampton at Sanderson Lincoln in Surprize, AZ (602) 375-7500. Carlton is a gracious gentleman who went out of his way to make us all very happy customers! read more

What can I say but Sanderson Lincoln got us back for the second time driving 55 miles with Bill and Andy(dynamic duo) making our trade of our 2010 MKX for a 2019 MKC a joy ride back to Sun Lakes. It starts from the top here and their general Manager and business manager had us in and out the door with smiles on our face. Sanderson makes it a team effort and they got their 2nd Super bowl ring from us. Similar to the ACE jingle..........Sanderson is the place to buy a Lincoln! read more

Was searching for a Jeep Cherokee Trail-hawk to tow behind my motorhome. I could not find any in Alaska where we live. I started searching the web and came across one located at Sanderson Lincoln. I contacted the dealership and talked with Randy and explained my situation. Randy bent over backwards to send us videos of the interior and exterior of the vehicle and assured it was flat tow capable. We finalized the purchase and flew down to pick up our vehicle. Randy picked us up at the airport and drove us to the dealership. Once we arrived at the dealership our vehicle was waiting for us just outside the showroom. The vehicle was cleaner and detailed better than most new vehicles I have purchased. Sanderson's dealership was amazing and the staff were great. We departed and drove the vehicle back to Alaska 3,640 miles with not one issue. The buying experience was easy and flawless. The price was more than fare and the quality of the vehicle was beyond reproach. I would highly recommend this dealership for all you vehicle needs read more

I have been evaluating new vehicles for about a year. About two weeks ago I went into Fiesta Lincoln and test-drove a new Lincoln. I considered the price and after cost for insurance and decided the Lincoln was the way to go. They did not have the color combination that I wanted but Sanderson Ford did. Sanderson does not play well with other dealerships. Sanderson Ford quoted me one price but the payments equated to a much higher price. In addition, I was going to do 2.9% for 48 months but Sanderson refused to tell me that they had 0% for 60 months. Sanderson just played me for a fool too many times. I returned to Fiesta to consider different colors. Fiesta was able to find my preferred color combination car in California and have it delivered within 48 hours. They gave me a lower price than what Sanderson had quoted, they gave me 1500 more for my trade, and because I was able to qualify through an employer for the X plan, I also got an additional $1000 rebate. Did I say 0% for 60 months? Would never hesitate doing business with Fiesta (or any Berge dealership) in the future. Will never do business with a Sanderson dealership ever! read more

I have purchased several vehicles from Sanderson Lincoln over the years. Three years ago I would have probably given this place 5 stars. As of lately I have not been able to make a deal here. They are unwilling to negotiate on vehicles that I am interested in. All these vehicles have been 10 to 16 years old and are overpriced by $1500-2000 or more, based on research from three online book value websites. For example, 2004 Lincoln Towncar with less than 50k miles asking $12,000. I even asked to take one As Is without reconditioning [cosmetic stuff only]and was still declined. There was also an MKX that had extended paint damage but was selling as Outstanding condition prices. When asked if they were going to fix it or negotiate price, I was told it was an 11 year old vehicle and will have blemishes. Their negotiations end at $250-500 off asking. I will most likely be taking my business elsewhere. read more

Have been bringing my truck here for the past year and a half for oil changes. John at the quick lube is very attentive make sure everything is done correctly. He is consistent on his price quote. The facility is very clean and have a great guest area TV complimentary water snacks coffee etc. read more

After an issue, Adam Cox called and said he wanted to make things right all issues I had, And with swift professionalism he did, Some times things happen, Iam very pleased with the service provided . and would recommend Sanderson Lincoln to anyone . Thank you. read more

I bought a certified preowned 2015 Lincoln MKC from Sanderson in July 2017. I had all my service done there and the car had been a previous Sanderson loaner. My car had 43k miles on it. One night the engine spontaneously caught on fire while my car was sitting in our garage after not being driven for over 24 hours! Luckily, I found the fire soon after it started and there was no damage to my home but my car was totaled by insurance. Sanderson gave me a loaner but soon denied any responsibility by Lincoln or Sanderson. Had I not found the fire within minutes of it starting, it could have been catastrophic for our family. There was never any follow up or apology from Sanderson or Lincoln. Beware owners of 2015 MKC! I have since bought a Lexus from Bell Lexus, what a different experience! read more