Thank you Ricky & Timmy. I really appreciate all the help. They really work with you and tell you what you can and can't do. Super easy process. I'm excited for my new car!!!!! read more

The Other Guys Automotive - Used Car Dealers Near Me - Phoenix, Arizona

little update.... still haven't got my Financial paperwork. They refused to give me my paperwork on Saturday cuz their to busy. SHOULD GET ZERO STARS AND BUSINESS SHOULD BE SHUT DOWN read more

The Other Guys Automotive - Used Car Dealers Near Me - Phoenix, Arizona

WOW!!!! I had a great sales experience. I left an amazing review about it..THEN the CHECK ENGINE light came on. They reset it and told me it was fine... it wasn't. Compression problems in the engine in the first week. Service wouldn't even talk about it unless I had the gold standard warranty, even though we were still in the 15 day sales warranty. I did, though. Extremely condescending return from the service dept. I emailed the sales manager Reeves, who i prior had a great experience with. He said he wanted to get it right, come in Monday at 830 as planned to get it all fixed. I arrived at 833. Service asked if I had an appointment, yes. Now they want to diagnose the problem they've already seen twice. Reeves doesn't show up until 11, catches an attitude because I sent him an email saying it was crazy work for me to be here to fix this as advised and he isn't here. He said Ay, our hours are posted. I'm on time. After his response I went on yelp....omg... the reviews!!! How many people they've done this to!!!...I told Reeves I'm in trouble here huh? He asked what i meant and I told him...the reviieeeewwsss... he said it's not his fault, in his words, their service department sucks, service sold me a bad car, not him and I could get out because I wasn't going to give him a bad day just because I was having one. He literally said have fun waiting for service to fix it, you're not getting any help now. I didn't get out. He told me to wait outside. I waited right there in the office... I'm waiting as i write this review, sitting in the sales office being utterly ignored by the sales manager... waiting for parts that should have already been here since they knew the problem wasn't fixed and I'd return for service soon. I've been here for almost 5 hours and the car is still on the lift. When the service department sucks so bad that the sales manager tells you they suck instead of being accountable for selling you a terrible car... you know you're in trouble. read more

I went there to look at a particular car that was on the website. I communicated with the salesman Reeves which car I was going for. When I got there that car was gone. He tried telling me he didn't know even though I specifically stated which car I wanted and why. I was told to look at other cars, I found two I liked. I test drove both. Both weren't bad. I asked about a very important service being done (piston ring replacement ) he had no knowledge and gave me the car fax which never showed it being done. He went to run the numbers and came back with a payment higher than I wanted and when I asked if I could think about it over night he got very aggressive saying "if you leave now the deal is off" so I put the car fax down and I left. On my way home I received a message from the gm Tim and he proceeded to harass me stating they went through hoop after hoop for me which I know they didn't. I watched everything and listened to the calls. From there Reeves felt the need to send me a text harassing me. I don't ever recommend this place no matter how desperate you are. read more

Months ago I came to the dealership with a low down payment. I came back to them after being in a car accident that resulted in a car loss. They came back and stated I needed to give them at least 3000 down payment. According to them they had a hard time finding a leader to work with me. Reeves let me borrow a car with a deposit of $500 I didn't sign any paperwork just my receipt. I took the car home and did not hear anything back. It took two days of no communication I had to reach out to them. I ended up giving the car back to them because I did not want it. When I asked for my money back refused to and gave me an attitude. I had to file a dispute with my bank and because of no response back I have to pay that money bank. This dealership is terrible and treat customers like nothing. They tell the customers to put in a review to get $500 off the down and payment. It's a scam. I emailed them and I still can't response back. I beyond angry and think it's unfair. Don't shop here save yourself the trouble. read more

I'd give one star but they were nice. Professional? Not so much. I get they have quotas they need to meet, but I came in there with a specific budget and they attempted to pressure me into buying a car that was almost 50% above my budget. I get the kind of dealership this is, but come on, people are out here struggling and you take advantage of people in a not so good situation. Also, selling a car way over the fair market value is insane. Especially with an open safety recall and the former driver averaged almost 30k miles a year. How that even happens is beyond me. read more

If i could give ZERO stars i would !!!! Got a 2017 Hyundai Sonata from them back in july and have had nothing but problem after problem SINCE!! seriously unbelievable. DO NOT GO HERE!!!! read more

horrible they sold me a lemon and didn't want to work with me to get a new vehicle or help me get my old vehicle

DO NOT PURCHASE A VEHICLE FROM HERE THEY PAY FOR THEIR REVIEWS!!! i went in and reeves seemed nice and genuine i was going to purchase a 2017 Chevy equinox he was patient since it took so long for me to get everything didn't have the car for 12 hours the check eng light came on tire sensor light came on and traction control all means of transmission issues i went back to get my deposit i put down of $500 they told me they would work on getting it refund took 3 days to even get a receipt i tried to be nice when i spoke with reeves he told me he didn't have to give shit back to me VERBATIM because the way i was talking to him wasn't until i threatened to file a police report for them with holding my money i got a picture of a refund receipt he pross AFTER HE HUNG UP ON ME CAUSE I TOLD HIM TO DO BETTER BUSINESS RUN RUN RUN!!! they are shady and will sell vehicles knowing they messed up how is this a mechanic shop selling fucked up vehicles read more

Complete scam ! I was open and straightforward about my situation , job , and how much I make he said so problem All they like to do I run that credit check , !!!! They don't care it's not their own !!! Why say y'all can help with repos , bad credit , no credit if y'all don't !!! I don't have a repo I just don't have decent credit and most young people don't !! But don't sit there and be like we care ! NO THE HELL YOU DONT YALLS PLACE OF BUSINESS SHOULD BE SHUT DOWN read more

stay FAR away from these guys 7/9/2022 my son bought a car and since day 2 the A/C don't work. .It has been taken to their service department multiple times as well as several others and over a year later still doesn't work We tried to get this corrected within our 15 day warranty, it was taken to their service station multiple times. Still doesn't work. We have also taken it Pep boys multiple times and yet still NO A/C in this Arizona heat. Researching AZ LEMON laws at this point. They blocked me on Facebook because I am trying to warn people about their shady service.maybe I should contact 3 on your side read more

Great friendly people. They were very helpful & understanding. It was a quick process, they got straight to the point ... must try them out

Awesome customer service, came in and mike did a great job getting me into a nice Kia Soren to thank you so much.

what a joke. Talked to Mike on the phone and he told me he had the car I wanted that they advertised. I drove the next morning from Apache Junction. First you can't hardly get in the little lot and the clapped out 6 or 8 cars they had should have been a clue. Finally got in the lot, went inside and Mike told me the car I called about the day before was sold after telling me it was there. Something fishy about this place. I bet they write their own reviews. read more

They get you in and after getting your personal information say they can't help you because you recently changed jobs they can't help even though you can afford the payments with less than 1 check read more

I really thought I was gonna have an amazing experience with The Other Guys Automotive.... But the day I had an appointment scheduled (7/16 @ 1pm) with Mike, I texted a couple times to confirm the apt was still scheduled and the complimentary Lyft ride to the dealership was scheduled as I was advised the night before... but I waited about 30 mins.. no text back so I called. Mike sounded annoyed and was short/rude towards me. He acted like he forgot the plan he set up after confirming he could work with me and all my special circumstances. Later on he blamed his shortness due to answering the phone while at a doctor appt.. he answered a few more texts but that was it... He NEVER SET UP MY LYFT OR TEXTED/CALLED ME even though we had a whole appt set up for me to come buy a car from him... Update on 8/24/21: I have a hard inquiry on my credit report from this place even tho I NEVER filled out an app, only a pre-qualification app which was agreed upon between Mike and myself. I sent him a text today and he read the text but never replied to me. Kinda fishy huh? HORRIBLE CUSTOMER EXPERIENCE WITH MIKE @ THE OTHER GUYS AUTOMOTIVE. WOULD GIVE ZERO STARS IF I COULD!!!! read more

I just had the best experience working with the other guys automotive I text him and I got a quick response back I went in the next day I talked to Mike the dealer. Very kind and knowledgeable fella and super helpful shout out to Mike thank you for putting me in a car! read more

A Hug thank you to Mike as he went above and beyond helping me get a car. Thanks to him I now have the freedom to where I need to go without having to rely on others. Definitely highly recommend going here to go for a car. read more

So my girlfriend told me about this dealership it's not close to me but it was a small guy easy qualify so I went in today I spoke to Mike manna this guy is awesome I walked out with keys to a beautiful perfect Nissan Altima that had low miles I don't have good credit and they were willing to work with that and so happy I went there they're so friendly small dealership with more on their mind than just selling a car I met their mascots sweetie a beautiful female doggy I love that their animal lovers and human lovers thank you so much I will tell everyone about you read more

This place are scams. The mechanic there will put your life in risks so you can come back to him to spend more money. After they sell you a car, that's when their profession goes out the way. They will treat you with the most disrespect and treat you as if you didn't buy the car from them. Mechanic's name is Jose and take it from me if you did buy a car from these guys, DO NOT go to Jose . And if your looking to purchase a vehicle , make sure you take it for an inspection before signing any papers.!! read more

My fiancé bought car from them 2 months ago and we have had no but issues with the car. No place will change the oil cause the bolt is stripped, we have a head gasket issue that will cost us $1500 to replace. This place just half ass fixes a car to sell it. Don't waste your time. We are now screwed cause my fiancé has bad credit and can't get a decent car read more

Amazing, fast, friendly customer service. Got me in and out quickly. Drove out the same day. Got approved here when I couldn't get approved anywhere else! Will definitely return for my next car read more

Mike Manna helped me with the purchase of my lovely Buick LaCrosse. This was so easy and painless. Mike was not pushy and didn't mind me changing my mind multiple times. Ladies you are safe here. read more

After working on my credit with my husband for the last 2yrs. and I personally was sick of Cactus Jack's because my credit sucked that hard (LOL) I saw this ad for a 2009 Acura TSX with less than 85k in miles. We just wanted a simple car and something to build credit quickly into. They only wanted $9350 for it which wasn't bad. My husband is also a mechanic (a very good one I might add) and we checked everything and took it for a spin on the back road behind the dealership. And trust me revved up the engine and did hard stops..just to make sure we weren't getting a piece of junk. I love this car! And I love the lender we got setup with(I won't disclose that info sorry!)I am familiar with the Lender and have used them before with previous vehicles. We got a great rate and awesome payment plan. We have made our first car payment and nothing is wrong with the vehicle. Thanks Tim and Mitch so much for making this possible! #BetterthanCactusJacks read more

This is the epitome of shady used car dealers! The six positive reviews you see are probably friends and the other negative review you see is an honest customer. We went through three cars before we found one that wasn't having major issues. I agree that they are really nice when it comes to selling you a car, and they even realized they had to continue to be nice through the selling process, but once you are past the lemon law period of time, you are on your own... Bought the car in April and the tags expired in May, lots of electrical issues, made them replace a bunch of the suspension parts and they never told us that there were two major recalls on the car! We got everything fixed, but at our own financial and time expense. Save yourself the hassle and go to a real/reputable dealership. read more

If you want a car buying experience without the pushy sales guy this is the place! I loved the laid back atmosphere. I found the car I wanted and despite my poor credit Tim made sure that I left in that car with a manageable payment! I love my honda accord from The other guys automotive! I'm taking my mom here to find a car and would recommend them to anyone! read more

The Other Guys Automotive - Used Car Dealers Near Me - Phoenix, Arizona

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Mike was extremely welcoming and helpful throughout the process, as I moved from out of state he worked with me with every little thing that came up and it's been extremely appreciated. I would highly recommend The Other Guys Automotive to anyone looking for a vehicle! 5 stars all the way. read more

The other guys automitive is a bunch of dishonest people selling less than good vehicles. I boght a car from them, 10 days later it's at the dealership with bad problems. Don't have any idea when I'm gonna get it back. Waiting on parts on backorder. I called them to get a rental and they gave me the run around. Don't buy a car from these people. They lied on our financial application, moved facts around to make us look better to the financial company. read more

These guys bent over backwards to get a deal done and put me in a great car. I highly recommend them to anyone looking for a quality pre-owned vehicle. read more

Tim was helpful from the very start. I came from out of state and it turned out better than I had hoped for. He was friendly and straight forward with everything. Everything went smoothly. Would recommend. read more

Literally the best buying experience I have ever had. Tim and Ricky made the process unbelievably smooth and very customer friendly. This is the place to go no matter your credit situation. I was almost certain I wouldn't get financed. These guys put a smoking deal together that I would've been foolish to turn down. None of the hassle and haggle normally associated with purchasing a car. I can't speak highly enough of the crew down there. I was in and out in an hour with a smile on my face and the keys in my hand. Thank you guys so much!!! read more

Tim and Mike were great! Great service, kept me informed through the whole process and I love the vehicle!!!! Thanks guys! :)

I needed a car asap because I have kids and work far from home. I went to a big dealership and they approved me but the interest rate was too high. A friend referred me to the other guys and they got me approved much lower. They got me in a car same day thank you Tim and Mitch you guys are awesome. read more

My experience with The other guys has always been great. I've been bringing my car here for years for maintenance and finally decided to buy a car. Ricky, Tim and Mitch were awesome and got me into the vehicle I wanted at an extremely good interest rate! Thanks guys read more

What a great experience. Tim and his staff was honest and straight forward through the whole buying process and are a place I would recommend to my friends. No pressure and they were straight forward and answered all of my questions. WILL BE BACK AGAIN SOON!!! read more

Wow I bought my car there with less than perfect credit. I got approved and was not raked over he coals, and i have referred over 5 friends there 4 of them have purchased and been extremely satisfied like myself. Check them out definitely worth it!! read more