Highly recommend Scott's Coach Works Inc. This is one of the best companies I've ever worked with. Bianca went above and beyond working with my insurance company and keeping me updated every step of the way. She was phenomenal. I also received equally amazing customer service from Paul, who consistently stayed ahead of communication, providing detailed and accurate timelines on my car's progress. This was the best overall customer service I've experienced in the automobile industry. To top it all off, my car looks absolutely brand new. Look no further. This should be your only choice for an auto body shop. read more

Scott's Coach Works - Body Shops Near Me - Phoenix, Arizona

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Great service!! they keep you informed every step of the way. I highly recommend them.

My lexus was repaired by Scott's and Wow they did a great job ! Edward was so good to work with on this repair. I can't say enough positive things about this body shop. Thank you !! read more

The absolute best! I was surprised that my repairs were not more expensive. The customer service, communication, attention to detail and quality of work were all outstanding. They truly go above and beyond. I have had the pleasure of dealing with both Sally and Victor and they both could not be more professional and helpful. They looked out for me and helped me in the way a close friend or family member would. It's exceptional to find that kind of quality of business, especially nowadays. They have been in business a long time, and thankfully the times have not changed them. read more

If you want the most impeccable customer service, this is your place! Victor went way above and beyond the call of duty and won a very satisfied customer! Thank you so very much. I will definitely come to Scott's for any future repair needs. :) read more

Had the privilege of having my vehicle repaired by Scott's Coach Works. Overall extremely satisfied with their customer service and they did an impeccable job on my repairs. Victor was extremely professional and kept me updated through every step of the job. He is very knowledgeable and I recommend him to anyone. Thank you so much! read more

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I was traveling to AZ for funeral and my car was traveling in back of a big rig, something fell off hit my car and the rest is history. Long story short I ended up taking my car to Scott's Coach Works and spoke with Sally. She made this whole process such a pleasant one. She kept in touch with timeline of repairs and parts coming in. She answered all my calls. It took two month due to Mercedes having parts on back order but Sally kept in touch through the whole process. I live out of state but highly recommend this place. Thank you for all your help Scott's Coach Works and especially Sally. read more

First impression is important. Watch and you will see the signs. Deliver my car with a brand new chip in my windshield and tell me your not responsible! SMMFH you had my car 2 months read more

Scott's Coach Works - They bring your car back with more damage! IJS - Body Shops Near Me - Phoenix, Arizona

On August 2019, I hired Scotts Coach works, Inc. to do some bodywork on my Lexus. I was originally quoted one week it ended up taking 17 days. I had to call weekly for updates. Fast forward two years and a move out of state I noticed the paint peeling on the front passenger bumper. At first I thought it was some bugs but the peeling grew larger and larger. I have a white car and the bumper before painting is black so it is very obvious. In June 2022 I called to see if they could accommodate my move out of state with someone possibly local to refinish the bumper. And their warranty agreement it states "Scott's coach works, Inc. provides a lifetime limited warranty, from effective date stated herein, on paint related priming and painting work against solvent blistering, peeling, hazing, and excessive loss of pigmentation, and a five (5) year limited warranty on the application and adhesion of decorative stripes and decals excluding those defects which are caused by extreme environmental conditions to which the vehicle may be exposed. The shop will re-prime, repaint, re-stripe, or re-decal the specific section or sections of the vehicle warranted hereby (excluding rust repair), when claim is made within warranty period, unless caused by or damaged resulting from unreasonable use, maintenance or care of the vehicle. Scratches, gravel marks and rock chips acquired from driving conditions are not covered." Now I garage my car and only drive to and from work 3 days a week, city driving. My car was shipped in a closed container to Oregon and washed/waxed regularly. I take very good care of my cars. When I asked what they could do to help me out, referral to an auto repair shop that will refinish the paint job they completely poorly, they said there was nothing they could do. Now I have a white front bumper with peeling paint. I wish I could take it back to them, but it's unreasonable to take it back to the shop. I was people to know this because sometimes, it looks great for a couple years and they the true work shows through. I understand it is not their fault that I moved to another state, I was asking for some sort of "working with me" to have the bumper repainted locally. Keep your warranty paperwork just in case something like this happens to you. read more

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They want to tear your car apart to make sure that there's no hidden damage but, that just to make sure you cant drive the car off now that its disabled. They say that they work with insurance companies and they do but, whatever the insurance doesn't want to pay for you pay out of your pocket. Buyer beware read more

My car was backed into by a very young lady whose parents decided to pay for and not involve insurance.They hooked me up with Jesse Ortiz who was fantastic! Had my car for just 3 days got it done on time and they did a excellent job.Highly recommend. read more

To start, I take incredible care of all my vehicles (I used to be a car detailer) and I take pride in my near-perfect paint on my black C63 AMG. After someone hit my car on the freeway, I followed Mercedes Benz's suggestion of using Scotts Coach Works and allowed them to proceed to do the repair. I met with the outside rep, JP at Mercedes who acknowledged my care I had for my car, as well as the meticulous quality of the paint I had (which I had personally paint corrected and ceramic coated previously). I was quoted 3-4 weeks for repair, and I mentioned as soon as they were ready to start work on my vehicle I would deliver it as I would rather my car sit in my garage than outside on a lot. JP agreed and said they could start working on it immediately. A little over 2 weeks later I get a call late-day Friday (after I'm now headed out of town) that my car is done. Yay! ....right? Not so much! Since I wasn't able to pick up the car at a moments notice (as I had ZERO heads up) my car sat outside in the rain for the weekend and got COVERED in watersports and then proceeded to bake in the sun for the next two days. For anyone who knows how to detail a car, water-spots are up there in damage with scratches as they etch themselves into the paint and need to be paint corrected, or removed with acid if they've sat in the sun. I complained to JP, as well as the inside sales rep and JP agreed to fix the situation and that Scotts Coach Works would pay the $600 (which was completely unrelated to the accident) estimate I had to repair what THEY had damaged if I could separate it on an invoice from the rest of my paint that needed to be ceramic coated that WAS damaged from the accident. I pushed my detailer for a revised quote and sent it along. This is where it gets shady. I get a call the next week from my insurance company stating that they've issued me a check for the ceramic coating repairs to my car (mind you, I haven't submitted anything to them yet). JP turned around and submitted THEIR damage to MY insurance company as if it was part of the accident!!!!! This leaves my insurance company thinking they've paid out the claim, but since he had me take off the portion for my bumper and rear quarter panel, it was still missing what was related to the accident! I called AAA and told them to deny the claim as it wasn't their portion to pay and the accident-related one was still to come. JP is now all pissed off, and ignores my calls and texts for a week straight. Finally coming back to saying that he will now agree to pay HALF of the $600 bill as that's what he deems is "fair". Yes~ because you leaving valuable cars out in the rain somehow constitutes the owner needing to pay half of the repair bills... Doesn't your shop make a living off of making cars LIKE NEW again?! I now have a car with waterspot damage sitting in my garage and a company that will not stand behind their faults. Who would think that a company with this much business couldn't afford to provide cars a protected place to park after their done with their work, or the proper staff to give customers more than 2 hours notice so they can come to pick up their cars....? If anything changes in this situation, I will update this post accordingly. *UPDATE* 8/15/19 Derek sent a check for $400 (A day prior to writing the original review, I told JP it could all go away if he agreed to pay $400 of $600 total and he declined). Not exactly what I wanted or the offer that was on the table but I'm willing to settle with this at this point as this has become a very low priority. Everyone runs businesses differently. I've upped my one-star rating to 3. read more

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I had my car fixed here last year and they did a great job. I was in a car accident and was not at fault, so the other person's insurance paid for the repair. Scott's did a great job and got my car fixed up and looking like new! read more

This place is amazing as an auto body shop. Brought my car in for a few cosmetic touch ups since it is an older car and the Arizona sun has baked it. Their prices were very reasonable and everyone was so friendly. I mainly worked with Edward and Sally, both were phenomenal! It took a little bit longer to get parts but that is due to the supply chain being messed up from Covid and not their fault. They were communicative and honest the whole way through. They finally got the parts and were able to get the car fixed up. So unbelievably happy, it looks great thanks to them. I will never go to another body shop again! read more

I had the worst scratch on the hood of my car from a closing gate. Sally, Victor, and the whole team at Scott's Coach Works got it out and it looked brand new! Thank you Sally and Victor! read more

Scott's Coach Works - Scratch pre-repair - Body Shops Near Me - Phoenix, Arizona

This is a long overdue review. I've had a couple deaths in the family, my apologies Sally. Sally and everyone I've come into contact with has been very informative. Insurance was dragging their feet and they were very kind to allow for me to take my car home when the claim was still pending, towards the end. I'm very thankful for their help and guidance with the insurance process. What a nightmare! I highly recommend them and will continue to do business with this establishment. Thank you again Sally! read more

Had a bumper replacement for an AMG. Quote was spot on and work was excellent, replaced quicker than anticipated. Sally was quick to respond and was very helpful in the process. read more

FANTASTIC, AMAZING, TOP SHELF, INCREDIBLE! Only minimal words to describe the quality of work and friendliness of staff!! I specifically picked this shop for my work because my best friend had his Mercedes C300 fixed there. Looked brand new! Scott's coach work has to fix 13,000 worth of damages to a brand new 2018 Toyota Camry and made my car look showroom ready Also a huge shoutout to ADAM TORRES!!! My insurance company "geico" was a CRAP SHOW to deal with and Adam made this experience one of the best ever!! THANK YOU TO THE SHOP AND ADAM FOR MAKING MY LIFE EASY!! read more

Scott's Coach Works - Front of the shop. - Body Shops Near Me - Phoenix, Arizona

After the Mercedes dealership recommended this place to get the repairs needed through our insurance for our two mercedes here is my experience: Let's start with the attitude from Adam. Adam needs some empathy lessons, since he is rude and unreasonable. Our last repair took a month to get done. The insurance company and Scott's coach couldn't come up with an agreed estimate for the damages. Fast forward a month later- I am told by Scott's that I will have to pay 800 dollars more on top of my 500 deductible. I called the insurance company, and they stated that Scott's was overcharging hours. Adam at Scott's coach is saying that progressive is underpaying, and if I want my car then I would have to pay the 800 plus 500 deductible. Adam was condescending and rude about- even after we paid the 1300 dollars. Shame on mercedes Of Arrowhead for recommending Scott's Coach to do our two car repair. read more

It started with Victor S. He navigated us through the repair process for our cars ( my daughter and I). Both repairs came out very well done. They looked good as new. The craftsmanship was excellent and through it all, Victor updated us each time of any development until it was ready for pick up. He went over and beyond his job to make customers like us very much happy and contented. Big thanks to Victor and scott's company for the excellent job read more

Outstanding customer service !! I can not say enough good about Victor at Scott's Coach works. After accidently popping the front passenger bumper covering, I went through their quoting process and got a follow up call by Victor. I pointed out that is was only 4" of damage on the bumper edge. Victor asked that i drive over for him to take a look at the damage first hand. Not only did Victor offer the option of simply gluing the cover but he did the actual work at NO COST!!! Car look great !! I definitely will be repeat customer in the future !!!! read more

Someone back into my car in a parking lot and as you can see in the photos, there's an obvious dent in my bumper as well as some chips in my tail light. I was recommended by a friend to Scott's Coach Works and when I came in I was helped by Sally. To start off, Sally's customer service is outstanding. She's been in contact with me throughout the whole process and updates me on any changes with insurance and everything. That helped keep me calm and reassured my car was in good hands. Every worker that I've talked to at Scott's Coach Works are so nice and kind and you can tell they've been in customer service for a while. My car was in the shop for about a month which was pretty quick in my opinion being that they have other cars to work on and and need to order parts and paint match the bumper. I was just expecting my bumper and tail light to be fixed but they went and polished my car and detailed the exterior and interior of my car! My swirl marks are gone, the painted bumper is matched perfectly to the rest of my car, I even had some gooey residue on the inside of my windows and they managed to get those off as well! When I came to pick up my car today and was sitting in the lobby, I saw sally pull up my car and after she parked it she even went over my car with a microfiber towel before returning my keys. I got a printed invoice with all the details and was on my way. Even after I had left I got a text from Sally thanking me for my business. I would highly recommend Scott's Coach Works to any of my friends or family! read more

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I almost did not go to this shop based on some of the negative reviews. I'm glad I decided to ignore them. Just picked my truck up after repairs from hail damage. I'm very, very impressed. The truck looks almost brand new! Scott's Coach Works, Inc. even went beyond and managed to buff most of the desert pinstriping out. Paul was accommodating and a pleasure to work with. I hope I never need body services again but if I do I know where I will be going. read more

Scott's Coach Works - Body Shops Near Me - Phoenix, Arizona

I have been taking vehicles to Scotts Coach Works for about 20 years now, The end result is always the same! A perfect completed job every time. Color matching has always been something that really bugs me when I see cars that have been repaired out on the streets and it's poor quality , at Scott's they have always made any repairs that I have had look seamless and perfect in any light! I have refereed countless people to them over the years and they always have the same praises and experience that I have had. My stepdad has been taking High end cars to them for probably 10 years longer then I have and never once has he had an issue. Scott's really is the place to go for auto body work and especially a perfect color match. read more

Our BMW has been there since February 28th. Today is April 6th. There's been no communication since the quote was given. Do you guys provide updates to the customer when the vehicle has been in your possession for several weeks to months? I'm sure your customers would appreciate an occasional update. read more

My vehicle was rear-ended. Lots of problems occurred. Cosmetically and sensor inaccuracies. It took a while to fix (1.5 months) as the estimate was significantly higher than what the insurance guessed. Car came back flawless as if the accident never happened and they even touched up the whole area! Hardly any miles used either. They delivered the car to my nearest dealership for pickup. Wouldn't trust any other shop except this one. They're friendly, accommodative and quite helpful. read more

Took my '21 Trailblazer to Scott's after someone sideswiped her in my parking garage. Sally took excellent care of me and my car, from the first inspection, to dealing with my insurance company, to the pick-up. She kept me in the loop at each stage of the game, and was so approachable and knowledgeable!! So happy with EVERYTHING read more

I had a great experience a Scott's Coach Works Inc.. My service agent was Adam Tores. I was there because of a collision and have bodywork done. read more

I've had my 2000 Porsche 911 in this shop twice. My service representative, Ron, is outstanding! He is very knowledgeable, experienced, and genuinely concerned that you are satisfied and that your vehicle will receive the BEST POSSIBLE repair!! The repair work has been ABSOLUTELY FLAWLESS!!! I am so thankful that they are here in Phoenix. When your car is returned to you, it will be immaculately detailed! ABSOLUTELY THE BEST AUTO REPAIR EXPERIENCE I'VE HAD IN 50 YEARS OF CAR OWNERSHIP!!!! read more

Scott's Coach Works - Body Shops Near Me - Phoenix, Arizona

It has taken me a while to write this review as I was waiting until the very last pieces of my "total loss" were completed. In this whole process I can't say enough good things about Adam Torres. He was honest and straightforward with us from the moment we dropped of my 2019 Mercedes GLA in late Feb. I loved my car and he prepped me that the storm damage it had endured was significant enough that it would most likely be claimed a total loss form my insurance company. I was shocked to hear this but through the time my car was at SCW Adam kept me informed and went above and beyond helping me through the process....on the day I came to get my belongings out of the car took time to explain things and gave me sound advice that saved me thousands in my negotiation with my insurance company and he additionally gave me advice that kept me from leaving thousands on the table from an extended warranty I had financed... I would be lying if I didn't say going through the total loss is something I hope to never experience again but Adam is top notch, he went way above and beyond to put my mind at ease! Thank you Adam!!!! -Theresa and Chuck read more

We had our SUV towed there because Mercedes dealer said they were the only authorized repair for Mercedes. Next day we were told that they would not be able to look at our vehicle for 3 to 4 weeks and they charge 135 dollars a day storage fees and they said it would take 3 to 4 months to fix. We had the vehicle towed out of there as quick as possible (1395 dollars) we took the SUV to Ultra Collision and they were amazing super helpful always kept us informed sourced parts (the front driver's side drive train was ripped off and fender damage) Stay away fron Scot's please. read more

Sally Scardino-Sivek was wonderful at Scott's Coach Works. I was in an accident and Sally kept me calm and took care of all the details for repair of my Mercedes, the rental car, and the insurance company. Sally made the whole process painless and Scott's Coach Works did a fabulous job of repairing my car. I could not be more pleased with Sally and Scott's. Thank you. Joni M. read more

I just picked up my Mercedes from Scott's Coach Works. Sally is exceptional! She helped me every step of the way - from my first phone call to picking up my car. She returned my calls right away, gave me a fair and honest quote, explained my repairs and helped me with getting a rental. Thank you Sally and Scott's Coach Works! read more

Great customer service! I've used this company twice now and every time my car looks better than when I first bought it!! Highly recommend!

I dropped off my BMW to get the body repaired after I was hit by another vehicle. My car has a breathalyzer which I told them in advance and they said it was no problem and they would be able to work with it. I worked with Brennan and he seems like a great guy, but my car was in the shop for almost 3 months. I felt as if my car was being handled with a lack of urgency. every time I called to check on the status, my car was just sitting and they were waiting for Allstate, the Breathalyzer company or a part that they needed. Wont be returning. read more

Scott and his crew are amazing to work with. I have referred clients here for years and had my personal vehicles touched up and fixed by them also. They are professional and do fabulous work. I highly recommend them. read more

Scott's Coach Works - Body Shops Near Me - Phoenix, Arizona

Got into my first car accident that required replacement of front bumper and undercarriage work and I wasn't sure what to expect. The team at Scotts Coachworks took care of everything directly with the insurance company and it was a smooth and easy process. Adam was really great. They also patched my car up much sooner than expected and it looks new! Highly recommend coming here. read more

I needed two deep scratches removed from the bumper of my BMW. Since the car is in outstanding condition inside and out I decided to have the bumper removed and scratches repaired. JP Stroinski prepared the estimate and said they would pick up and deliver the car back to my home when the job was completed. They followed through with their promise and did an outstanding repair. Sally kept me completely updated and the gentleman who delivered the car was extremely polite. I wouldn't hesitate to highly recommend them. read more

In JAN 2021, I had an insurance claim /repair. From the first interaction with Sally, the service manager, this organization met the highest standards to take care of my needs. They kept me informed throughout the process on their meticulous efforts to use only genuine manufacturer parts. This proved to me that my business is important to them. My vehicle was returned immaculately clean and in mint condition. "Thank you" seems inadequate to express my appreciation to this top notch Company. Sally, you represent the best of excellent Customer Service. Keep up the good work! Edwin Rhodes read more

I worked with Sally I have a Mercedes CLA 250 brand new, I had someone give it a love bump in the back.... When I got my car back from them it looked brand new again! There was no signs there was even a hit there, the paint was exactly the same every detail, Flawless! Thank you Sally and Coach works!!!! read more