What a delicious experience, First time here I ordered a small soft chocolate in a sugar cone. The ice cream was delicious and I love the signature pretzel added to it. I was amazed how they were able to handle the large crowds. The facility was very clean. Employees were friendly, fast and helpful. They have plenty of seating inside and out. read more

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Very nice and clean place. Staff is friendly and location is ideal, anything on Carlisle is a good idea. It's nice to have a mini golf place right next door. But the ice cream itself, I'm not sure if it's frozen yogurt. Maybe I've gotten too used to custard but this was the opposite in texture. And flavor? What flavor. We tried the peach soft serve sample, I didn't think it was terribly hard to make considering chick fil A owns it! But yeah this was like peach flavoring you put into water, with Splenda. The blackberry just tasted like purple, idk it makes no sense. And the sundae that is literally vanilla with fudge and mix ins...the best part was the pretzel. And these waffle cones are not even meant to hold a transfer from hand to hand. I had to ask for a second one after the first broke. I'm disappointed! I wanted a good spot in west York, and this place looked so good from the outside read more

Bill Mack's Ice Cream - Black cherry - Ice Cream & Frozen Yogurt Near Me - Dover, Pennsylvania

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We stopped in on a whim while out shopping for a car. The place is incredibly clean and modern. The servers were quick and answered our questions about the homemade ice cream flavors. After much pondering because all of it sounded good, my husband and I each selected one scoop in a bowl. No, the ice cream isn't cheap. But it's really good homemade ice cream. Not that cheap, mass produced stuff with too much corn syrup and guar gum and other fillers and blah stuff thrown in. This is creamy and thick and dense and flavorful and just plain yummy. Worth the trip. Worth the price. One of the two best homemade ice creams I have found in central PA. Two thumbs up. read more

Stumbled upon this gem coming home from playing bingo. I have never heard of this ice cream place. The homemade ice cream portion on the sign invited me in. I knew it would be good. The parking lot is huge, so it's not an issue getting a spot. We were greeted by friendly workers since we have never been. I asked for their top sellers, and they suggested a few. I decided to go with one scoop of the black raspberry ice cream, and my boyfriend went with the hot fudge browine sundae for $7.30 and picked the peanut butter ice cream. They topped each of our dishes with a pretzel. I am assuming it's a signature thing the pretzel was yummy. I thought my ice cream was amazing!! My boyfriend really enjoyed his sundae. However, we thought the ice cream would have been fully peanut butter, and it was vanilla with peanut butter thru out it. Other than that, it was good, and the browine was delicious! Looks like for nicer weather, there is outside seating and a mini golf course next door. read more

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The mini golf was fun & a little challenging for the good. The Mack Frost was outstanding. Lots of M&M's in mine, great chocolate flavor! We will definitely be back! The shop had lots of places to sit, was very clean & the staff super friendly! read more

The ice cream is delicious, especially the Mack Frost. Which I love. Everyone working there is polite,helpful and efficient.service is always good. read more

The ice cream was great and so were the milkshakes. Very nice employees and I just loved how it looked very nice and clean it gave off just kind of diner vibes. Definitely recommend going here. ( side note the milkshakes were kinda chunky but I just ate it like ice cream so it's all good) read more

Perfect desert!... Strawberry ice cream sundae YUMMY!... We got there right before the rush.The two young ladies were very friendly & knowledgeable about the different flavors.Patient with me deciding on what I wanted and even gave me a bigger cup because I kept losing bananas! read more

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Always delicious ice cream and a friendly experience! My kids love this place and it's a total bonus that there is a mini golf place right next door so you can just walk over! I love that they always top the ice cream with a little hard pretzel because it gives you that sweet & salty experience!! Thank you Bill Mack! read more

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The ice cream is great and the apple pie Mack Frost is delectable. I however, cannot stand to spend my money where my business isn't appreciated. The moody teens working at this place act like it hurts to smile or display anything remotely resembling a decent attitude. It's just ice cream, but I will stick with taking my business to Perrydell. A nice round of mini golf ended with ice cream and me wishing I had taken my family elsewhere. read more

Great service, great ice cream, great prices! the shop is cute, clean, and great place to take your friends and family!!

Delicious ice cream. Friendly staff. Lots of variety and flavors to choose from. Always very clean. Looking forward to my next visit. read more

Needed to get out of the house tonight so we came out here for mini golf. The mini golf hut directed you to pay inside, the staff does not have masks on. The price for golf at the hut was $6.50, when we paid it was only $3 per person. You can't get a better mini golf deal then that! Golf course was fun, but could use a little clean up. After golf we went for some ice cream, quick service at great prices. It's a shame that there are no animals here anymore, this place definitely lost business since the animals all left. read more

Excellent ice cream the best I've ever had I bring my whole family. Wonderful time atmosphere.

Stopped in to check out the remodel. They definitely made things look nice. Same old ice cream in an updated building. read more

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Who wants to pay $9.00 for a milkshake that winds up to be the size of a McDonalds medium soda? Their prices are for the rich only. My wife and I spent $15 on ice cream alone when we could have gone to Dairy Queen and paid $15 on ice cream and burgers. read more

I've done extensive research into ice cream joints (you're welcome). I'd be inclined to give Mack's a three, but in these tough times, I just can't bear to do it. The ice cream is good--not great, but good. The flavors are a little weak and the texture is a little greasy rather than creamy, but that certainly didn't stop me from snarfing down two scoops (banana pudding and Blue Moon [kinda like Froot Loops]; the former was better). A peach milk shake tasted like...milk. But it's a cute place and the servers were quick and pleasant. Pair it up with the Mountain Mist mini-golf that's all but attached, and really, you can't go wrong. read more

I've cream can be pricey but I love the new look of the place. It is clean and the service is prompt. No issues.

Really fun place and the ice cream is great! I wish they had food too. It's a favorite with my nieces

Delicious ice cream. The taste & texture is just right and the prices aren't bad either. Nice selection of flavors, big parking lot & good location overall. The ice cream is similar to Half Pint Creamery in McSherrystown. The one problem I have which I consider a big problem is that they give off this impression that it's homemade & high quality. It might be assembled on site but if you check the ingredients on the tubs in the freezer, you'll see they add random junky ingredients that mainstream ice cream factories use. They sell food as well, like diner food. It's pretty good! My wife & I had their burgers and fries, and we give them a thumbs up. Wish they sold chicken tenders. read more

Bill Mack's Ice Cream - Front - Ice Cream & Frozen Yogurt Near Me - Dover, Pennsylvania

Home made ice cream, seasonal favorite flavors, and great service! Love stopping by for an amazing scoop or two! Outside seating and, best of all, locally owned family business! read more

If you've been to Dover or drove through the area you've probably noticed the huge parking lot is packed most evenings and that's because the ice cream served here is delicious and the servings are very generous! Don't worry about the full parking lot the staff is friendly & fast! Bring the people you love for a sweet treat and plan on a small dinner the night you come. read more

Great place to get ice cream! Fast service and everything tastes great. Lots of indoor seating

Best burgers in York. Friendly staff, clean restaurant, and speedy service. The burgers are cooked perfectly. Super flavorful, and the tomatoes they put on them are fresh. 5/5! read more

Bill Mack's Ice Cream - Burgers, hot dogs, and fries. Yum! - Ice Cream & Frozen Yogurt Near Me - Dover, Pennsylvania

Bad. The ice cream flavor was alright. I wanted a chocolate sundae, and they look confused and said, "Chocolate syrup?" I said yes. Chocolate ice cream and chocolate syrup? Sure, I love chocolate. They gave me Vanilla ice cream with chocolate syrup. Is it impossible to comprehend an ice cream sundae without vanilla? What? Are you serious? I specifically said a chocolate sundae. I know they HAVE chocolate ice cream. Then they're supposed to all ask what toppings I'd like. Who trained them????? It tasted fine until I found TWO WHITE HAIRS in my ice cream. That's disgusting. My friend ordered banana peanut butter. It was basically banana ice cream with frozen chunks of peanut butter. Like, large, mouthfuls of peanut butter that he couldn't even fit in his mouth. He had to wait for it to melt before being able to bite it. The burgers were plain, and small. Service was stale. Lots of old people hang out here. Would not go again. read more

I might be a little biased with this one since I've been eating Mack's ice cream since I was a toddler basically. But they have the best ice cream ever and if you haven't been then you're missing out. Especially try the peanut butter. They put huge hunks of actual peanut butter in the ice cream and it's amazing. read more

Most everything my family and I ordered off the chalkboard menu was not in stock. We made so many substitutions for what we really wanted for dessert. The side where the hot food is , is just local grocer frozen foods deep fried and served. The interior is very old fashioned. The most color inside is the different color chalk used on the ice cream menu. read more

Pretty good ice cream. I ordered the brownie Sunday with caramel and cherries, it was so delicious and brownie was soft & warm. Perfect! I even looked around and seen everyone else enjoying their ice cream. read more

Great place for old fashioned ice cream. I'm a huge fan of anything peanut butter. Waffle cones are a plus and every desert gets topped with a snack pretzel. They're food selection is your typical burger/hot dog joint. Though they do have great fries as well and offer vinegar dip if so choose. They sell ice cream in bulk as well read more

Yummy best homemade ice cream in york! read more

Bill Mack's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Dover, Pennsylvania

It was fabulous! The milkshakes were delicious as well as the cones! The environment was welcoming and customer service was 5 star. Will come again! read more

We are very disappointed in Mack's, particularly since they renovated. We used to be able to go in and order a meal and then have ice cream for dessert but they have completely done away with the food. Also, they only have one flavor of sherbet most of the time, which is orange. Occasionally they have vanilla, which is what I like ,but they rarely make it for some reason. Also, the last couple of times we walked in I ordered a sherbet cooler and, even though they have coolers on the menu, they don't have the proper ingredients and worst of all the server had no idea how to make it! I can't get what I want so I end up settling for something else, which is not good for their business. In my opinion they have gotten worse instead of better. Won't be going there much... read more

Great homemade ice cream! Did not get any food during this trip but the ice cream is what they are known for! Try the black cherry- it's famous with the locals! read more

Bill Mack's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Dover, Pennsylvania

So disappointed in Macks Ice Cream for taking food off the menu !!! What a big mistake, why would you take food off the menu when your customers were so happy with the food and the ice cream all in one stop!!! I'm so upset with the fact that there will be no food and we were not the only customer that was unhappy about the fact they won't be serving food. The other customer walked out as we did also !!! read more

Besides the fact that they have no good food anymore, they also can't seem to manage inventory. We have been there about 6 times or so over the last 6 months (we used to go multiple times a week). Most of the time they are out of ice cream toppings. On multiple occasions, they have been out of peanut butter cups, Reese's pieces, etc. it's frustrating that they can't keep something simple as candy in stock. There are too many other good alternatives to keep going here. Something changed 3-4 years ago to make this a poorly ran place. read more

I've been a faithful customer for 5 years since I moved into Dover in 2015. Love their staff, always polite and friendly, and of course my favorite milkshakes. I stopped by with a friend on Sunday, May 2, 2020 around 5pm. The line waiting outside was very long but I noticed that the customers could also go inside the store to place an order. We walked in, with our masks on, and there were 5 customers in front of us and not one person was wearing a mask. I believe, in your best interest, that there should be signs on all of your doors stating that there will be no service to anyone not wearing a mask. Not only are they putting your staff at risk but also the customers. According to Governor Wolfe no one is to enter any establishment without a mask. Please follow the guidelines accordingly. Don't want to see the manager get fined. Thanking you in advance from a regular and concerned customer. read more

The food isn't that great, but the ice cream is delicious. However, the last time I went here (in August of 2013), my friend found a small sliver of metal in his milkshake. When she showed it to the staff, they simply replied by saying they had a piece of machinery break and that a few metal pieces went flying over their ice cream containers and they weren't sure where they landed. We inquired as to why they would continue to serve food that had potentially deadly objects in it, and they shrugged it off, saying they couldn't afford to lose all that ice cream. They never apologized and didn't seem to think anything was unusual about a sharp metal object in a drink (one that was small enough to be sucked up a straw, mind you). For this reason alone, I will never feel comfortable eating her again. read more

I love taking my kids here for their AWESOME burgers, and then complementing our meal with 1 or 2 many amazing flavors of ice cream. Burgers are so fresh and yummy! Fries are crispy, and the ice cream is PERFECT. They're usually pretty fast too! Staff is definitely friendly too! Would definitely recommend! read more

Decent food. I always order the cheeseburger sub and my fiancé gets the pulled pork sandwich. Lady's are very nice and cheerful. They now started serving soft serve ice cream which is nice but I order a large for my fiancé and a small for me... They were the same size just cost different prices. Wasn't too happy about that. read more

Line can be long but it moves quickly. Best "real" ice cream around - no question about that. Puts that "machine mix" dairy queen stuff to shame. Friendly service and also serves decent burgers, chicken tenders, etc. Also, mini-golf is next door if you're in the mood. A great family place for sure. read more