I recently visited Bill Robertson Nissan's service department, hoping to receive the high-quality service that the family-run business is known for, as advertised in their commercials featuring Debbie. Unfortunately, my experience fell short of expectations, leaving me frustrated and disappointed. Upon arrival, I was greeted with a pleasant smile by Michael Robertson, which set a positive tone. However, the rest of my experience was less than satisfactory. I explained that I was referred by a third-party company that highly recommended Bill Robertson Nissan. Despite this, I left feeling defeated and confused. Michael answered my questions with a simple "I understand," but he never took the time to explain how the service warranty works or guide me on the steps needed to get help for my car. Additionally, I was not provided with a copy of an invoice, only informed of a hefty hourly charge without any detailed explanation of what those charges would entail. It left me wondering how I was supposed to proceed when I had no clear understanding of what was being proposed. I strongly suggest that the management at Bill Robertson Nissan consider investing in better training for their staff, particularly in customer service and communication. Customers come to a family-run business expecting a personal touch and a high level of service, and it's essential that all staff members are equipped to provide that. My experience left me feeling frustrated and sad, as I needed help and had high hopes for the service I would receive. I hope this feedback is taken constructively, as it is intended to help improve the customer experience at Bill Robertson Nissan. Good service is about more than just a smile; it's about making customers feel informed and supported throughout the process. read more

I was told from this dealership they can fix my car, so I brought my car to them, I have a 2006 Infiniti, I paid them, and they said it was fixed. That was a lie !! My car beeps all the time, door locks keep flipping un-lock and lock. It will drive any one crazy ! This "JERK" who loves to get loud and argue the fact I have beeps in my car, and he says I don't, he tried to bully us on the phone. We asked him what is wrong with you?? Are you crazy talking to us like this?? We had to hang up on him because he was so RUDE. The next day, we called and ask if our car was ready? He got rude again and started arguing all over again, this time we just listened to his smart mouth !! I complained to the service manager, and once she heard only a few things, she says, I DON"T WANT TO HEAR ANYMORE. What?? Are you kidding?? Then this guy "Zachery P. Don" he's the jerk were talking about by the way. I told us that they did find the beepers in the car as I said, (no apologies) of course. I said cut the wires to the beepers since you can't fix my car. He said he would, but no, he only disconneted one of the beepers..So YES my car is still not fixed, and the other beeper is still beeping !!! And they made me pay for not fixing my car again !!! WE WANT OUR MONEY BACK !! We hope they read this, and will do the right thing, and refund all the money we spent, and fire this JERK Zachery Don... (To be fair, the rest of the staff was very kind.) But to have a place take your money and the car is doing the same thing it did before you came to them? REALLY? If you can't fix a car, just tell the customer, then he can go to someone else and have it fixed by them. I'm owed money, and I want it back... Mark W. read more

I didn't buy my Nissan Frontier here, but took it here immediately after for a fuel sending unit issue. The issue was covered under a service bulletin and cost me nothing to get replaced but the service staff treated me like a paying customer. Quoted times were very accurate and my vehicle was ready to go when they said it would be. My second major issue was a transmission failing due to a faulty radiator. Again, this was covered by Nissan under a service bulletin and I received a new radiator assembly AND transmission at no cost to me. Mike was my service advisor here. He was always very professional and friendly. Quoted times were a little off, but that was due to the freight on the tranny being delayed so not really their fault. Overall, again, spending nothing but being treated very well. I've had 2 oil changes as well. Both were on a 19.99 special with a free wash and vac:-) That's less than if I had to go buy supplies and do it myself. So, in summary, this is a professional dealership with a fantastic service department and friendly, helpful staff. I would recommend anyone to bring their Nissan here for service. I didn't buy my Nissan here, but I'll certainly be purchasing my next one here. read more

We bought a used Hyundai with an extended warranty. Just over a month later, we started having transmission problems and the service dept told me to take it to the Hyundai dealer to have it looked at just in case it needed work. Turns out the transmission fluid was pretty bad. Because no repair had been done our warranty wasn't going to cover the bill. I called Robertson Nissan and spoke with a manager to find out how/why the fluid wasn't checked during the inspection when they received the car into their stock. And to make clear that I was pretty disappointed after having such a good buying experience (Kudos AJ). Well, to my surprise, the manager apologized. And because we had purchased the extended warranty, they paid for the transmission flush we had done at the other dealer. Sometimes mistakes are made or things are missed... humans are not perfect....but when a company does their best to make things right, that business wins me and my family as loyal customers. It's refreshing to see a business who cares about the integrity associated with their name. Thank you Bill (& Debbie) Robertson Nissan! read more

What an amazing experience. On day one of fact gathering for a new/used vehicle as a second car my wife and I were pleasantly surprised by the team at Bill Robertson Nissan. Carmel our salesman was amazing, anxious to help us and open to listen to our needs. As we looked at cars in our budget range my wife noticed a 2002 Chevy Trailblazer. Slightly higher than budget but............ Long story short we now own the Trailblazer. Both sales, financing and service (wheel bearing replacement) all surpassed my expectations. And I have spent over 35 year in automotive service so the high level at Bill Robertson Nissan really impressed me. No doubt I highly recommend Bill Robertson Nissan as a starting point and finish point if you want the best service in the TRI-CITY area. Thanks guys, Charlie and Diane Herrington Pendleton, Oregon read more

In 2008 we purchased our first vehicle from AJ. In the next 12 years we purchased over 10 cars or trucks from him. When we moved to Montana in 2020, one of the questions we had to ask ourselves was, "What do we do when we want a new car?". Well, we called AJ last week, drove 700 miles, left with another new Nissan, and drove another 700 miles home. We had always been happy with the sales and service at Bill Robertson Nissan, but AJ is the main reason we keep coming back. His knowledge of the product, truly caring about the customer, and working to get the best deal is phenomenal. When the time comes for another vehicle, we will be making another road trip to BRN. Thank you guys! Phil and Tammy Squire read more

Bought a 2015 Nissan Altima earlier this year in July. Can't say enough good things about this car and the dealership. Going back and forth to WSU every day, I definitely needed a fuel efficient car and this one definitely delivered. My family and I also took it to the Oregon coast and got about 530 miles on a single tank of gas. My salesperson was Denis and he made the whole buying process very smooth and easy. The management and finance guys were also very helpful and explained everything in great detail. I would definitely recommend these guys, and will return again in the future. In fact, I also referred my parents to Denis and they bought a used minivan from him and are very happy with it. read more

My mother in law and i came in and she bought a brand new Nissan Altima at Bill Robertson Nissan. From the start she was treated super nice and i did not feel like i had to interject to try to protect her from being taken advantage of.. The salesperson showed her what she wanted to see and not wha he wanted to sell. The negotiating was painless and very fair. The person that did all the paperwork was very nice and she explained everything on all the paperwork! I will for sure come back to buy a car at Bill Robertson Nissan when i am in the market! I will also make sure any other of my family that is looking for a car starts at Nissan in pasco! Thank you Bill Robertson Nissan! read more

I waited ten years to purchase a new car, and when I went to this dealership for the first time, they were at the mall, i bought my first car there, then a couple of months later I went back and traded my car for a new one The service is outstanding, the person who helped me had to do a lot of work getting me to drive away with my car, he didn't give up on me until he made it happen. I am extremely happy with his service, and I have recommended my whole family to him, which in turn they also ended up buying cars. If you want someone to go out of his way for you and Outstanding service ask for Manny Sanchez, he is the best at what he does!! read more

My husband and I bought a used 2014 Chrysler Town and Country from Denis a couple months ago. Not only did it have lower miles than the other ones we were looking at but Denis made us a great deal as well. He was fairly new to the dealership so he worked really hard to make a deal happen. A couple of weeks after we bought the car, however, we were getting a tire pressure light appear. We called Denis and he set us up a service appointment immediately to see what was going on and they had us in and out very quickly. We will definitely be back and refer our friends to Denis. They just need to have more cookies ready next time :) read more

I had a great experience dealing with the service department staff at Bill Robertson Nissan. My 2006 Xterra was making a horrible noise in the engine compartment. They quickly figured out what was wrong and fixed it for way less than I was anticipating! My vehicle was there for most of a day but the service man kept me informed of the status throughout the day which helped to ease my anxiety about what was wrong with my car. I was also offered a shuttle ride home and back! My Xterra was even washed and vacuumed when I arrived to pick it up! I would strongly recommend Bill Robertson Nissan! read more

We asked for a quote on a car and double checked that the quote was for the exact model we requested. The lying sales person verified that the quote was for the model we wanted, so we drove 90 miles out of our way to purchase the vehicle and found out that the sales person did indeed lie about the price. Not only will we not shop there, we will NOT purchase a Nissan. Management tried to blame the sales person, but clearly it is shady practices from that dealer with no consideration for the customer. read more

Well, folks. I had exceptional service from Michael Cunningham and the service dept. I was on vacation from the Seattle area and had a problem that needed taken care f quickly. I was very nervous about it but instead was greeted nicely, the car evaluated and repaired, washed and cleaned and back to me within an hour. Really? Really!! A dealership that responds so well to a desperate out-of towner with no time to spare is exceptional in my book read more

I am so greatful to Nic the general manager and Alan my sales consultant here at Robertson Nissan. They treated me and helped me like I was family. Not only did they drive the car to me to test drive but they helped me attain my dream car. I had gone through an accident that totaled my car and they were patient with my insurance to help me get my new car. I have never seen or experienced such great service. Thank you guys! read more

The professionalism this sales guy showed is unmatched. He was personable, listened, engaged, and knowledgeable when helping my friend look for a new car. He showed what she wanted, what else she may like, and would listen to her pros and cons of what she liked. JAKE RICE is hands down a 5 star Certified Sales Guy!!! If you are considering buying Nissan head over to Bill Ronertson Nissan and ask for JAKE!!! read more

Have to say this is a HUGE difference in the service that GEE was known for. I purchased a 2011 Murano here from Jose a couple weeks ago. Sale went smooth, gave me a great trade in value on a vehicle I was upside down in. Jose is very professional and would recommend this dealership to anyone looking to buy a new or used car. The owners seem very family oriented and customer service oriented. read more

My husband and I have purchased four vehicles from dealer, family, friend no back and forth. not to mention that the service department keep us coming back. The price that I paid for service is very comparable and they know the product. Great Job Bill Robertson Nissan! You have a customer for live! read more

My favorite car dealership in Tri-Cities! Jeff and team go out of their way to get you a car. I dont have the best credit. I got a great interest rate and another nice car in record time. The fastest place ever to buy a car. I've bought two cars from them and will again when the time comes read more

Great dealership from top down. It was clear from the moment I walked onto the lot that this business is top notch. Very friendly, informative, not over the top salesy. I felt comfortable the entire time I was there. Will definately go back to Bill Robertson Nissan in the Tri Cities. read more