Great experience. Allowed me to test all the cues I wanted for as long as I wanted. Reasonable prices and a great staff. Good selection of cues to choose from various brands. You're sure to find something you enjoy. read more

If you are into billiards, pool, darts, foosball or cool "man cave" furniture they have it. Nice video room recliners and couches (at premium prices). Yes, it is ALL expensive (a set of balls is $500). Pleasantly surprised to find some High-Quality Darts (steel and soft-tip). The dart-board kits (with a wood/MDF cabinet) are ridiculous ($500 for a $80 board and $100 cabinet) but nonetheless they have them. Attentive sales people. Sales Service=Good Selection=Good Value=medium to low read more

Professional in all respects. This is where the high quality billard equipment is at.

I have worked with the Billiard Factory for over 10 years. I have purchased many fun games and they have helped us with moving our games such as the foosball and pool table a few times. They have always been professional and completed the job well. Just recently we required them to help us with moving our pool table once again. In the moving process there was an accident and one of the slates were broken. I was extremely worried especially these days when most companies do not take responsibility for their mistakes but Bob Cohen at the Billiard Factory was extremely apologetic and made sure that we were taken care. The piece was replaced and I did not have to "track" them down. It's hard to know when you are working with a good company. When something unforeseen happens and the company takes responsibility and does the right thing, that is when you know this company is above the rest. I would highly recommend the Billiard Factory in Bee Cave and I will personally always work with them. Thank you to the Billiard Factory for providing exceptional service. read more

It has been OVER a year and half of my order has yet to be fulfilled. Ridiculous! Don't place an order with this company if you actually want to use the furniture you order in the near future. read more

For the serious pool player, Moe IS Billiard Factory. He is the resident expert pool specialist, and his knowledge is encyclopedic- dare I say, savant-like. My wife and I drive here from Austin to resource Moe's knowledge to purchase cue sticks and other supplies. He is extremely knowledgeable, honest, and helpful, and he is a pool player himself. His trophies adorn the pool cue display. On top of all this, he is a great guy and won't pressure you but simply offer his opinion. You should listen. Note, any other employees here are not qualified to sell pool equipment, so we always call in advance and make sure he is working when we visit. Prices here are competitive with other brick and mortar pool establishments, keeping in mind that these businesses will never be able to compete with the online retailers of the world. However, Billiard Factory offers what you cannot find online: comprehensive service and an in-person assurance that you get what you paid for. read more

This is a very nice place to buy any billard assessories. Truly a real business that qualifies for billard needs. One item that really stood out was the wood on the billard looks outstanding and such quality very impressed with all the foose ball and several game room items sold here. How can I tell you the pool balls are very good quality it is more expensive but worth it I am planning to add a pool table in the game room upstairs in my home and was overwhelmed with all the pool tables some are really large and shows great craftsmanship and just plain gorgeous. I am planning to come back after the holidays to see if sales will happen here. If you seek any game type anything Billard Factory has it. But i plan to Look around for more of a bargain since I want a great deal on my pool table. Definitely will shop again great staff and friendly service. Happy holidays read more

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Mark and Denzel just delivered our new pool table purchased at the Billiard Factory in Bee Cave, TX. They arrived at our pre-arranged time, were professional, and did an incredible job assembling our custom table. I really appreciated all of the extra tips on care and maintenance. I am so thankful to have had these guys! Thanks again Mark and Denzel. read more

Billiard Factory - California House Billiard Table - Sporting Goods Near Me - Bee Cave, Texas

Love Billiard Factory! Excellent Customer Service. We purchased our bar height table and chairs several years ago. We came back to get a standard height table. Bob has ordered the base so we can use our existing table top. Couldn't be happier! While we were there I spotted a very nice Home Theater Seating arrangement that exactly fits our needs. They sell Quality furniture. We ordered it in Russet. The only color on the showroom floor was black. Bob emailed me last Saturday to let me know he had a Russet colored Theater Seating arrangement. We drove over on Saturday to check out the color! It is going to be perfect. Mo is currently putting a new tip on one of our pool cues. I am relaxing in one of "my recliners" with a cold bottle of water. read more

Mo Mo Mo , go see Mo!! He is the nicest guy you'll meet and is like a pool encyclopedia without being overwhelming with the amount of info he puts out at one time. He is super pleasant to talk to. I come here to get my cue sticks worked on, purchase new ones when needed, get tips replaced, and consult with him when I have pool-related questions. Yes, it is a drive to get out here but it's worth it! I live in NW Austin and it takes about 40 minutes to get out there but I still always do and always will as long as Mo is there! Lots of parking and the plaza this place is located in has a lot of places that can be nice to stop by so check it out! read more

The crew did an outstanding job of assembling a pool table that had been in storage for 8 years and moved across the country. They were able to replace missing items, fix issues that were caused by the movers who disassembled the table, and did it all in record time. I HIGHLY recommend the Billiard Factory, they do business with integrity. read more

Billiard Factory - Success! After 8 years in storage, this table needed some serious professional help! - Sporting Goods Near Me - Bee Cave, Texas

I ordered a pool rack on Oct 16 2020. After waitng a reasonable time for shipping, I had to reach out. I made 6 attempts to reach them both through their webiste and over the phone. Finally I get an email from them on Nov 24, 2020 saying they can't send me the product I ordered and they'd like to help me choose something else. I won't ever use them again and am requesting the order be canceled. read more

Wonderful place with top notch customer service. Bob Cohen took excellent care of our needs. Bought Olhausen pool table and Brunswick foosball. Our family loves them. Thank you Bilkiard Factory, especially Bob, for your outstanding service. read more

I bought a shuffleboard from someone moving out of their house. So of course I called the Ballard factory on 45 S. to get it moved. I called on 30 July 2020. He'd asked me to send him pictures of the board which I did. We then coordinated and discussed pricing. He then was going to get back with me in next couple of days which he never did. So then I called him again and again he was going to get with me in the next couple of days which he never did so I called him again and set up a date of 18 August 2022 get it moved. So because of the track record of dealing with the billing factory on I 45 S. I called him on the 17th Monday. He does not work on Monday so another gentleman helped me which was very courteous. The other gentleman told me it was not even on the schedule. So then I asked for the original persons supervisor and after speaking to him. He told me they are not even moving shuffleboard or pool tables due the virus. So I would highly advise you not to expect any kind of service after the sale. And yes I have bought from them in the past, but will not ever do business with them again. Sincerely read more

The costumer service is top notch. I bought new felt for my table and as I was installing it I saw a small hole. I left them a voicemail at 630pm they called me back at 7. They didn't have anymore in stock in Austin so he searched all the other store in the area. He found one in Houston and had it next day shipped to my house. So happy with there service, I will buy all my stuff here from now on. read more

This is a good place for pool supplies, but when you're looking for tip replacement or any kind of tip work this isn't the place to go. I've had to return to the store twice for my icebreaker tip to be put back on after less than 24hrs. I'm writing this review as my kamui clear tip just broke off my shooting cue. This was the last straw. I will no longer be getting my tip done here. The staff is friendly and smart, but Mo must be doing something wrong since this is my third cue breaking off!!!!!!! read more

If you are putting together a game room, look no further. These guys are great. I must admit, I had driven by this place a gazillion times, wondering who shopped there when you can buy most things online. It wasn't until I had spent some time talking with Bob and some others there that I realized the incredible value they deliver with their knowledge and attention to detail. Getting a game room right is harder than it looks and they went the extra mile for me on a complex project that involved multiple games and having a manufacturer custom-build a cabinet for a shuffleboard table. Great knowledge, great service and a pleasure to work with. Thanks, guys! read more

These folks are great; they installed a pool table in our new home in August and we were really happy with it. After getting settled in, we recently bought a rug to put under the pool table to protect the wood floors. For $89, they sent the same two guys who had set up the pool table and they put the rug under the table. It was a 12'x15' rug...we would never have been able to do it ourselves!! The guys were super careful moving the table on the wood floors. (We were a little paranoid because the movers had scratched our floors in several places.) They told us that they carry every item in by hand rather than dragging anything; it is clearly evident that they enjoy their job and they do it exceptionally well. It was so worth the money to have them help us; I would definitely recommend their services! read more

Love the safety and cleanliness. They have some really cool clothing. The pool tables are awesome!! Hopefully someday I'll own one.

Great service and in-home install! Very knowledgeable and friendly staff. Install crew did a top-notch job and took the time to explain in detail how to best care for my new billiard table and equipment. read more

Our shuffleboard table was delivered and set up today. Everyone was very professional--on time and courteous. Great service!

Excellent service! Logan & Chris where very professional, nice and knowledgeable. They put together our Ponderosa pool table perfectly! Highly recommend using Billiard Factory and Logan & Chris! read more

Knowledgeable sales staff, good selection and an overall enjoyable experience. Pools tables, Ice hockey, shuffle puck, poker tables, darts, poker tables, and theater seating. read more

We have a formal living room, which I think is somewhat archaic - so naturally we decided to turn it into a game room. Tough decisions had to be made: pool table or ping pong table? Thanks to Billiard Factory's friendly service and honest guidance, we decided to go with a pool table and a ping pong table top that was thrown in as part of a package. The table came on time and was put together deftly by, apparently musicians (whose music is pretty good - we checked it out on youtube) The paddles that came with the ping pong table set were of pretty poor quality. We mentioned this to the salesperson when he called to follow up on the delivery. He kindly offered a $50 voucher to upgrade to the paddles we wanted. Great service! read more

Be careful. I sold a pool table to a guy a few months ago and recommended these guys to move it as they had moved it into my house when I had purchased the table off a friend. The move I had was great but here comes the bogus part. The guy who I sold the table to went in to pay for the move and was pushed and pushed to buy a table from them. This happened on two separate occasions. So I just wanted to make everyone aware. read more

The delivery was great, the guys called 30 minutes before arriving so I wasn't stuck at home waiting for them all day, they set the table up so fast and cleaned up the area very well. I high recommend buying a table from this place it was soo easy and hassle free. read more

The Billiard Factory in Bee Caves has the BEST of the BEST in representation of their Company/Brand; Mo & Bob are the BEST! I am very particular, I know what I want, and they did great to accommodate. They were AMAZING, very professional, extremely knowledgeable, patient and personable. That made the process fun, easy and stress free. This was our VERY first time purchasing a custom pool table, my husband and our son just wanted a "pool table" they didn't care because of course they are the ones that play and I wanted a piece of art/furniture that ties in with our Modern/Contemporary design of our home. I showed Bob the table we wanted he said yep that is our table let me see if we have it and if not we would find it. Well low and behold we got what I wanted this GORGEOUS Zambezi pool table in Charcoal Finish and we could not be happier! The delivery and setup Team Ronnie & Ruben were awesome, professional, organized, and managed their setup time very well. Bob & Mo's customer service was exceptional and they went above & beyond to make sure that we got what we wanted and that we were happy! Thank you Bob & Mo for making this a great experience! We HIGHLY recommend the Billiard Factory ask for Bob & MO! read more

What a nice experience buying my first cue stick. Lots of information but no pressure to purchase. I'm thoroughly pleased, will definitely return and absolutely recommend it! read more

These guys are good! I live in Oregon and found them on the web. I ordered an air hockey table which was delivered in about a week. After unpacking, assembling, and putting it in place I discovered there was a significant cosmetic flaw on one of the side rails. They offered to take it back and send another, but I didn't want to bother because the table worked fine and it would have been a lot of trouble to pack it up for return. They offered me a generous credit, which I accepted. Overall, very happy with the purchase and the service. I will buy from them again. read more