I can honestly tell you that I would not feel comfortable recommending this establishment to…read moreanyone. I have had my vehicle serviced like clockwork with this location since I purchased my vehicle from another Vendor brand new 2013. I Never missed the recommendation for oil changes or anything with the vehicle. And then, in January, of 2022 I took my car in for the usual recommended oil change and servicing. Within a month, I started, noticing that the vehicle was not running as smooth as it should've been, and made an appointment to have It looked at & found out that there were "shavings in the oil" which meant there was a problem with the engine. The repair cost me over $5000 which totally blew me away because I have been on top of any and everything pertains to this car because I totally love my beetle bug! How can a person get their oil changed along with the factory recommendations on a vehicle a month prior to be told the next month that particles from metal were found in the oil pan from the engine? That vehicle was my only mode of transportation. Which meant whatever I had put aside and sell had to be used to get this matter fixed. Yes, the work was done on my vehicle. The Service workers Rock! I have not had any problems with it since and I shouldn't have problems because it cost me over $5000. About 5 months later, the motor went out for the Convertible Top. This also cost me over $5000! Which means I spent over $10,000 on my vehicle within a year. I do admit that it turned out that my daughters shoe somehow became lodged with the convertible top. When I used the mechanics to seal and close the top I take full responsibility for that, but I don't take responsibility, nor my bad feelings for what happened to me next when I came in to pay the second bill within a seven month Period. When I came in to pay, I wrote a check to cover the expenses and was told that they did not except checks for that amount of money. I reminded the workers behind the desk that I was there less than seven months ago and I paid them by check for the work that was done on my engine a month after I had it serviced by them I was told everything was fine with the vehicle after my routine recommendations were finished on my vehicle. I then went to my bank teller at Huntington Bank, and had a bank check issued and made out to Streetsboro Volkswagen in which the attendant held a check up in the air & then towards the ground as it to say to me that it was a fraud check. I was mortified at the time that he would do that because people were in line waiting to pay for their vehicles, I felt that my check was handled as though it was a fraud ad though I wrote a bad check when it was clearly a bank certified check. I was so embarrassed that I just walked away to cool off and came back in which I watched as another worker along with another staff member was in the back room, which had clear glass staring at the Huntington Bank Check and counting the numbers on the bottom of the check. I approached them and asked what were they staring so intently at? They said that they wanted to make sure the check had the 'proper' amount of information at the bottom. I replied ' i'm not sure what's going on here, . But If you need to have someone else check a certified bank check to make sure it's appropriate. You're probably in the wrong job. I walked away and contacted the management by phone the next morning to let them know what had happened. This is one of three situations within the past three years that have happened at this establishment and I'd rather take my car anywhere else to have it serviced than to the Volkswagen location in Streetsboro. Please understand, I don't have a problem with the mechanics; the mechanics I would give a five out of five stars! It's what I've been experiencing and dealing with the staff behind the desk, and in the back office with the windows has brought me to the point that I would rather drive to Medina, Willoughby, and even North Olmsted to have my vehicle serviced rather than 5 miles up the street to Streetsboro Volkswagen.

I had an appointment at this dealership to look at a used vehicle. I called at 6pm and told them I…read morewould be there at 7 pm. I arrived at 705 pm. I asked to make sure the vehicle was available and actually there. They said yes. We get there and checked in and the sales person has us sit down and fill out an incidence waiver and give my drivers license to test drive the car. I looked at my phone and I had a text We get there and see I had a text from someone else there that said someone just came in at 7 and was test driving the car. I didn't see the text prior as I don't text and drive. I asked the sales person if the car was there and she said no it was on a test drive. My wife and I looked at each other and said we are out of here. I don't do business that way. The dealer said they don't hold cars and it's on first come first serve. I guess then why take appointments ? They knew I was coming. I drove over 20 miles to see the car. I wasn't wasting my time anymore and don't deal with unethical people or businesses. I asked for the GM or Sales Manager but of course they weren't there. Another lesson learned

Everyone was very welcoming and helpful throughout the whole process. Test drove the vehicle and…read morereturned it to the lot but ultimately decided on getting a 4 by 4 Nissan Frontier instead.

No integrity at this dealership. I went to see a vehicle and we negotiated a price. We agreed but…read moreonce I let them know I was not interested in financing, they reneged on the deal. They do not stand behind their word so I would question the rest of their operations.

Tried talking to the sales team about working a deal. The sales woman acted like she didn't know…read morethe difference between dealing on Msrp and manufacturers rebates. When I tried to speak to sales management the person answering the phone was very rude and told me it was better if I just blocked her and didn't call back

I was disappointed with the service I didn't receive for my vehicle…read more I asked for new wipers which wasn't done. Also, they told me that the service overdue indicator would reset but didn't. Two minor issues, yes, but I have had been in the hospital, was still recovering, so it was a lot for me. When I called to make the appointment for service, I advised the service department that I had a warranty covering the two damaged tires. It wasn't noted, unbeknownst to me, so when they were updating me on the length of time before completion, and cost, I realized they were charging me for the tires. I told them about the warranty and was told I should have said something about when I dropped it off. They put the blame on me, which I will take part of it, but they should be talking to service for not making note of it. I just won't be back for service.

5 Stars goes to Autumn who was able to answer my questions about what the protection plans I bought…read morewere. 1 star goes to Dale from corporate who told me the name of the warranty company was US warranty but gave me the number to Jonel engineering (800-432-4567), thanks Dale. 4 starts goes to Emad who got me the warranty info but after Autumn had finally helped. Emad also did a great sales job and was pleasant to work with. My biggest complaint was having to wait so long to get the paperwork signed. I had to wait over three hours to sign paperwork, it was after 10pm, the process was rushed and I didn't even get a copy until 3 days later after I had contacted them multiple times for it. Being late and rushed worked to their favor because I just wanted the car and to get out of there, so I ended up paying more than I expected and getting protection plans I wouldn't have normally bought. Luckily, I love the car, so my feelings are mixed about the whole process. Overall, 3 stars, there is definitely room for improvement. Autumn reversed my negative experience by being able to answer my simple question plain and simple after previously speaking to 3 other people who were unhelpful. Also, Emad thank you for getting me the rest of the information I was asking for. Autumn and Emad saved this review from being 1 start.

Purchased a car here in 2025 and had a fine experience, experienced hail damage and unfortunately…read morehad to purchase another vehicle and I figured the dealership we purchased the first car from would be willing to work with us. Vibes felt off as soon as I sat down, the salesperson was either terrible at their job or purposefully trying to mislead me into a high payment and high interest loan as someone with nearly perfect credit, they were incredibly pushy and I don't feel like they were trying to listen to me or what I wanted. I also went in as a solo female and I believe they thought I could be taken advantage of as a woman. I will be taking my business to Ken Ganley from here on out and would suggest you do also. Edit: looking back at the first contract with them I believe I was ripped off at least to $4k. I'm so glad I didn't buy a second vehicle here

Saw used truck on Facebook. Reached out to Tod Sherrill and he made it super simple. We put a…read moredeal together with no stress and quickly. Dave Novotny, my sales consultant, made the process even easier. Friendly and attentive to my car buying needs.( truck buying needs.). Steve Bourbonnais on the finance department explained everything and applied no pressure. Thanks guys.

Update after being told the torque converter was bad I took the truck to another shop and they…read morereplaced the leaky transmission line. Transmission and torque converter work fine. Ganley was trying to totally rip me off.

I recently purchased my second Pacifica from Ganley Aurora. Eric was my salesman both times and he…read moreis great. Easy to work with and accommodating.

Shoutout to Jon Gebler in Parts and Service! Jon is…read moreabsolutely AMAZING! He consistently goes above and beyond when working on my vehicles, and I always feel completely at ease leaving them in his care.Truly a great guy and a huge asset to the Ganley team!