This is a review for Tire Choice #936 (1250 Old Orchard Center). I had been going to this location…read morefor many, many years and, until the past two years when they seemed to have retention issues with employees, I had received great service/experiences.
The first issue was when I contacted them for a specialty service and they quoted me $800. I called three other service stations in the area and received quotes for the same service between $300-$400.
The second, and most important, issue I encountered was in Dec. 2025. After doing a lot of research on pricing, rebates, and interest-free options for a new set of tires, they had the best "bang for my buck" and I purchased a set from them in Dec. 2024. I left my car the day before with a note that stated the services needed and that this was to be interest-free and I would be receiving $300 in rebates. I received the rebates, but not the interest-free; which I did not find out until the twelfth month when I went to the credit card website to make sure I had a zero balance. I didn't so I paid it off. But then I thought, "If the transaction amount was under $1,000, I should have only made 10 payments, not 12.". So, I started looking at all of the statements and noticed I had been charged interest monthly. When I called the credit card company on Monday, December 29, 2025, it was stated to me that they were not able to refund the interest of $164.20. However, if I had contacted them after the first month, they would have been able to fix it. I had set the account up with auto payments on my first bill and thought the whole purpose of auto pay was to not have to worry about making payments or checking statements. Also, I did not think it would be necessary to check the statements as it was stated in a note and verbally during checkout this was to be a 12-month interest-free purchase. When I made the first payment, there was no interest. Then, I called and left a message at the store, but nobody returned my call. So, I sent a certified letter to the credit card company with all the information to be reimbursed and they only credited back the last two interest rates totaling $28.43. Seriously?!?! To say I was disappointed is an understatement. I contacted the store again and this time was able to talk to someone. They told me that it was the person who completed my transaction that made the mistake as they have to click the interest-free button. This employee said that he didn't know why the other employee didn't hit the button because he always does. Apparently, this was supposed to make me feel better. It did not. Again, told nothing they could do.
I say all of this for 1) to get it off my chest - it really ticks me off to lose $130+ especially when I'm on a budget, 2) if you need any specialty work done, get several quotes, and 3) make the employee show you at the time of checkout that they've done the simplest task ever given to a human being and pressed the interest-free button. Thanks for listening.