I love this Valvoline. I have been to several throughout the country, and these folks are super…read moreknowledgeable and kind. Landon is the manager and he always has great advice for my Subaru, as he has one as well. Madison is also great, as is Justin. They don't sell you anything you don't need, but let you know what is recommended. My car always performs great when I'm finished as well.

I visited the Valvoline location in Ellisville today @ west County at 8:00 am and didn't leave…read moreuntil 10:00 am. I spent two hours there and ended up late to my job by an hour because they put the wrong oil in my car. The oil light turned on and they kept telling me it was my car's fault, not theirs, and that they put the correct oil. I told them they need to put the correct oil that is recommended by the manual, but they said it doesn't matter and it's the same. I told them no, I'm sure it's not the same. When they finally listened, drained the wrong oil, and put the recommended one, the light turned off right away."

I was stressed, car was overheating, I was way away from home, just not a good time...plus, let's…read morebe real, my work car (the one broken) isn't the nicest gem lol. So I called Roy's because they were right by where I was dead. I'm glad I did :) I didn't have anything but nice employees through this whole process. They were able to very quickly (dropped it off on a Thursday expected for a Monday/Tuesday appointment...I get a call Friday afternoon with an update! I know that's not the norm, but I'll take it ). Couple hundred miles on so far, no issues outside of the ones that were already there lol. I'll be bringing our fleet to these guys moving forward. Thank you guys for the great experience! As a side note to pricing; it was right in line with what I would imagine anyone else would be. I'm sure it could have been more and could have been less, I wasn't shocked by the amount. :) 2009 Pontiac G6 for reference

Any maintenance due on your car Roy's auto repair is very good. They have very good Mechanicsread more

Pulled in @ 8am today 7/10/2021 one car ahead of me…read more They opened the 2nd bay FRANCHESKA & BRYAN got to work Vacuum extraction of oil from the dip stick tube Filter replaced Replace the oil Reset the oil change minder Billed my fleet company All will smiles and polite conversation 36 mins later good to go. thanks FRANCHESKA & BRYAN for making it easy!

I've been a customer of Jiffy Lube off and on for years but that came to an abrupt end a few months…read moreago when they traded in their integrity and honor to keep from doing the right thing. So I stopped in for an oil change one day. While getting my oil changed this particular day, one of the service techs told me I needed a new wiper blade on the back window of my van. They asked me if I wanted a new ($15) blade and I said "Sure. Why not?" They slapped the blade on, my oil was changed and $100+ later I was on my way home. I dont know how many weeks went by, but one night it started to rain. So I flipped on the wipers. A few minutes later I heard a weird noise. I turned down the radio and tried to figure out what the noise was and then I looked up at my rearview mirror and I could see my back window. The metal arm of the wiperblade, now minus the rubber part, was swishing back and forth, etching a perfect arc into my back windshield. Of course I turned it off immediately and pulled over at the nearest station and sure enough, the rubber part was long gone. A few days later I stopped by Jiffy Lube on 141& Hawkins Road & explained everything but after looking me up in his computer the gentleman informed me it was the Ballwin location that replaced my blade but he said he could put a new one on. As he was replacing the blade, he half jokingly made a remark about how the blades, "Don't just fall off." So I then drove to Ballwin store and again explained what happened and showed them my window. They rejected all responsibility immediately and sent me on my way. After returning home I recieved a call from the Ballwin store, the same woman who had just refused any responsibility, asking me to bring my van back to the store so they could take pictures to open a claim, so I did. Weeks later I get a call from the claims department telling me they were denying the claim for 2 reasons. #1 being that the warranty is only good for 90 days or 3,000 miles and that by the time it actually rained, allowing me the chance to use the wiper for the first time, and me getting my van looked at, the 90 days was already up. So... #2- the warranty was expired. Warranty? What warranty? I was told nothing about a warranty when they replaced my wiper blade that THEY advised me to purchase. There was no mention of a warranty on the wiper when they installed the wiper, or when they gave me a copy of my itemized bill that day. AND, since THEY put the wiper on, I never saw the packaging or was given any inserts/warranties that may have been inside the package. So please explain how I am supposed to know about a warranty that I was never informed about, to know it even existed? To call me BACK to the store to take photos, only to ultimately deny my claim anyway, due to an expired warranty, that I was given no knowledge of, just proves how determined they were to use any lame a$$ excuse they could come up with, no matter how irresponsible it made them look, just to shirk their responsibility to do the right thing. It was very disappointing. Google reviews show I gave Jiffy Lube a very good review several years ago. That shows how long I've been a customer. I've never reported any other issues with them or anyone else, so clearly I'm not one of those people who leave nothing but fictional bad reviews hoping to get a freebie out of the deal. I honestly thought they'd step up & take care of the situation and I'd continue being a loyal customer but alas, "Nope, and nope." It is what it is, such is life. Shame on you Jiffy Lube in Ballwin. Side note- the second blade, that was installed to replace the first blade, has since fallen off as well, so...

Went into this dobbs for an oil change. Best experience I've ever had. I got treated like a king…read morehere they even offered to buy me lunch. My car has never ran better. I would trust the guys that work at this dobbs with MY LIFE. IF YOU AREN'T ALREADY GETTING YOUR VEHICLE SERVICED HERE THEN WHAT ARE YOU DOING WITH YOUR LIFE. The card shop next door is super sick and a must visit!

Scheduled an appointment and waited for hours as other customers came in after me with the same…read moreservice request (oil, tire change) and had there car back hours before me. Complete waste of time to schedule appointments and wait. Also, the value is poor as they way overcharge for simpler services. Highly recommend going elsewhere.

OMGoodness!!! What service. I dont know anything about cars…read moreother than getting in starting it and driving. When my team and I went to Jackson Tennessee for a volunteer event my car stopped on us. After 2 tow drivers and the Sam's Club mechanic couldn't figure it out, I looked up a repair shop and God gave me Christian Brothers, under 2 miles away from where we were and very kind and understanding over the phone. Unfortunately it was a holiday weekend and we would have to leave it. This was no problem but I was going to have to come back to get it if it was worth it. OMGOODNESS I fell more in love with the service and work. Brian was amazing walking me through every step and sending photos and videos. This helped so much. I cant say enough. Clean, informative, helpful and respectful and not making me feel bad that I didn't understand. I Thank them all for the work and service.

I do not recommend this place unless you want to over pay. They were trying to charge $2,100 for…read morerepairs which we ultimately had done elsewhere in under a day for $1,100. They were trying to charge $50 for some rags/cleaning materials as part of their bid. Really!?! Despite the attempt to overcharge my son who's a broke college kid, they demand nearly $200 even though they did no work to the car. Will never return.

worst shop Ive ever been to. Don't bother setting up an appointment if you don't want to deal with…read moreangry and rude employees.

Don't use Firestone! Use a company that cares about its customers…read more Today, I took my car in for a part that was under warranty with Firestone. I received a call later in the day stating my total was $105. I asked what I was being charged for as the part was under warranty and the person I spoke with couldn't give me answer other than "I don't know man, it's just what the computer is telling me you owe". I immediately asked for a manager to clarify what I was being charged for. The same person responded "how can I help you" and confirmed he was the manager. So I replied "as the manager you can't tell me what I'm being charged for". He then replied "that this was nothing I should be starting an argument about" to which I replied, "I'm not trying to start an argument, I just want to know what you are charging me for". Even though they didn't provide what I was being charged for, I ultimately paid the $105 (as it was never about the money) to do the work and put Firestone in my past. I will no longer use Firestone and am taking my business to a company that values their customers.

Had a full synthetic oil change. Very knowledgeable staff. Bre, Kate and Keegan did a wonderful job…read moremanaging all of the customers even though they were obviously understaffed on a Saturday. They all had smiles on their faces and great attitudes while under very stressful circumstances. Highly recommend this location. Thank you!

Went in for an oil change after they removed the oil sat there for almost 20 minutes before they…read moretold me they are out of the oil for my car. Waited over an hour for them to call around and get more oil only for them to discover they actually had the oil. The manager said she would give me a $25 discount but only ended up giving a $20 discount. On top of this they charged a $5 temporary surcharge that they never disclosed. Overall very unprofessional and poor communication.

I'm done here. Leave oil cap off after change,…read more Tells wife they won't add brake fluid, needs $150 brake flush

Tire had leak. Took to Plaza Tire. They said I needed new tire since walls of tire were damaged. I…read morelooked at tire and didn't see any damage. They charged me 19.99 to get my car and leave. I took to dealer and they put a patch and didn't say anything about walls of tire being damaged.