Bill came quickly and helped our customer gain access to his car at a reasonable cost. Unlike the last guy that wanted to charge 250 just to open the door! read more

This place is extremely unprofessional. The woman who works the front desk has a nasty attitude every time me or anyone in my company has tried to communicate with her; she was either condescending, impatient, or just flat out rude for no reason at all. Secondly, they are unclear about their own policies. I've been told many different things regarding a single vehicle, making it extremely difficult to remove the vehicle from their premises. They give you a big run around just to try to keep your vehicle overnight and charge you extra. There's always a new rule or "policy" every time I'm prepared to take my vehicle that prevents them from doing so, instead of just telling me what I need to know from the beginning. They are very sneaky and not cordial at all, especially the lady at the front desk who very clearly hates her job. I arrived at 2:30pm, 2 and a half hours before their posted closing times (although they are also a 24 hour service) and was told it is too late to pick up the vehicle for the day and would have to return the next day. This was a shock since I made sure to ask if anytime before 3pm was appropriate and they confirmed. Their roadside assistance was quick and easy, but once they are in possession of your vehicle it's game over. They can tell you anything they want and keep it, since they have an agreement with State Police. Any accident that happens in Nassau County is under their jurisdiction and I think that's why they feel they can get away with this behavior. Please do better as a business, or at least hire people that aren't rude and won't speak to customers rudely. Some customers don't know what to do in a situation after an accident and may have questions, it shouldn't be a burden for you to answer those questions. If that IS a burden, perhaps you shouldn't be working in a public facing environment. read more

Tire blow out on Long Island Expressway; Geico sent Nestor from Bill's Towing.. We needed a flat bed to tow us to a local Mavis as our spare tire could not be removed from under the truck ( 2004 GMC ENVOY).. Nestor came and was so kind and helpful.. Drove us to Mavis.. unloaded.. waited for them to begin servicing our truck. And once dispatched from GEICO Roadside, it only took 22 minutes until he arrived. 22 !!! So fast! Thank you again! read more

AWFUL. AVOID AT ALL COSTS!!! Read the other accurate negative reviews. They gave my mother the runaround. SO many problems. They dropped off the car at the auto shop without alerting the auto shop. They were rude and unprofessional. They were unhelpful. And when mentioned to a trusted car mechanic shop owner, he shook his head saying he's heard terrible things from many people about them. Again, AVOID AVOID AVOID. They owe a huge apology and need new ownership/management. They may have been around a while, but as we raise awareness of their shoddy business practices, they hopefully won't be much longer. read more

Me and my family were in a bad accident last night on NSP. Bills Towing were very pleasant and calming in a time of chaos. They gave us a ride back to their shop & kept the office open until our ride came. Thank you very much. Dave Priceman read more

0 stars. This company takes advantage of people who have gone through life-threatening and traumatizing situations. After a car accident on the highway, Bill's Towing brought our totaled car to their lot around 6p. The tow truck driver was kind and advised us that would be the cheapest option. The next day, the lady at the front desk would not tell us the cost over the phone even when we persisted that we needed to know how much cash to bring. We had another tow truck service pick up the car before noon. Bill's charged us over a $1000 to tow the car 7.4 miles and keep it in their lot for less than 24 hours. The lady at the front desk was vaping, made no eye contact, minimal conversation and copied the name incorrectly from the Driver's ID on the paperwork.... The itemized bill included $380 for the tow, $75 for a yard fee, $100 for admin fee, $100 for a piece of plastic to cover the hood, $125 cleaning fee, $50 for 24 hour storage, and $125 for tow out (a service that another tow truck company provided). Roadside assistance doesn't even cover a tenth of the fee. The second tow truck company was appalled at the cost and called Bill's to speak to management. Even though I had validation from another industry professional, Bill's did not do anything to rectify the situation. The lady at the front desk and management have no class or empathy. Do not use this company. read more

Awful. After my wife and I were involved in an accident, they were called to tow my car. Such nasty people work there! When I tried to get my car moved to a garage near me, despite not charging me anything when at the garage, they asked for 800 dollars to release my car to my guy I chose, ultimately holding my car hosyage. At the end, my car was totaled and I'm glad they won't touch any car I will own ever again! Also, during COVID-19, nobody was wearing a mask. Definitely not a place you'd like to be right now! read more

Great responsible towing for high end vehicles, my car broke down and they used everything they had to get it on there truck, driver was friendly and quick knowing what he was doing.. read more

I hope the nasty, rude, ugly, fat, lady with no lips and eyebrows (thicker than the Lorax) in the front desk figures out whatever she's going through in her life. There's no need to be rude or have an attitude to people who just lost their cars. I'm really sorry for bills towing company and her family. read more

Horrible service and very rude people work there.Don't use they services.Very nasty attitude drivers have

My Honda shut down on one of the hottest day's this year! Right after a hurricane to boot! They came in a timely fashion and driver was quite pleasant. He handled our car with care and precision when he dropped in our driveway. Thank you so much! Jason and Christina read more

I have recently done business with this company. There was a mix up in pricing and billing in what was quoted that they initially over charged for, but after some dialogue with the secretary, I asked the secretary to let the owner know about our discussion and asked them to make right the billing and they did. so I appreciate them making right on the initial quote. read more

Bro I just called to get my car towed and never have I met someone so nasty right off the bat.

My daughter was in an accident on the Meadowbrook during last weekend's storm. It was a total loss. In addition to signing over the car I was charged over $500. I'm certain they'll be able to get more than that for it. Why charged me storage for a day that the facility was closed and I couldn't collect the car?! Total rip off. read more

After a terrible accident on the NSP, Bill's Towing was very helpful and patient with me throughout the entire claim process and communicating with my insurance. After my experience with them in November 2020, they gained a permanent customer and I have referred several more clients to their business who are also very satisfied with the service they've received. I've taken my car in a few times since for maintenance and still get the same courtesy and professionalism from Bruce, Artie and Joe. read more

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Horrible service and nasty people. Avoid at all cost I would pay more just too not use these people they will charge you more in the long run anyway and give you a crazy explanation. Wish i could put zero stars! read more

These people do not even deserve 1 star. They lied about my clients car being towed and picked up when we sent a tow truck. With the amount of terrible reviews someone needs to report them and get their highway authorization tows revoked !!!! Car was there over night and to remove the car is $1100? And then lying and giving us the run around so the day stays more days. This is NOT RIGHT!!! They need to be reported to the better Business Bureau. read more

do not, under any circumstances whatsoever, allow these people to touch your cars. they are predatory animals who will loot you for every penny you have. $700 for having your car towed half-a-mile on the 2 rear wheels after an accident. but, that's not what i'm angry about, at all. that's fine. but, this place will literally refuse to delineate the billing to you -- and, they'll give you an attitude. do not let 'em touch your car. read more

March 5th, 2021 My Car Was overheating due to 3hose that needed to be replaced. I called My insurance Company which is Geico, I explained to My Insurance agent that I need a tow , I had just Got off from work and I was going to take the parkway but something said no don't get on the parkway, so I didn't . good thing I didn't my car was bleeding out antifreeze. My Insurance Geico Called Bill's Towing and I was called by My Tow Guy Nestor, within 20-25mins tops. i was in tears, I was cold and to know that he would be to me in less than a Hour made my night. Nestor Pulled up and Did his job to the fullest, polite, very friendly respectful ,gave me confidence and made me feel safe because I had no idea on how I was going to get home. Nestor Said to me , I'm going to get you home don't worry it'll be alright. I got You . I wish there where more Tow Men Like Nestor, because he loves the job which He's awesome at doing. I've seen and read some of these reviews and I have to say that Bill's Towing Is By Far The Best Towing Company to Me. They are and will be My Tow company, No Better Company To give My business To. Mr. Bill you have one hell of a Awesome Tow Man on Your Team, 5EveryTime. Thank You For Helping Me when I was Stranded Nestor You Deserve A Raise and some. If I ever break down again, I hope It's You that come to my Aide You're #1 in my book. Great Service!!! read more

They charged me TWICE for $200. The person towing my car was disrespectful of my personal space and did not wear a mask either. He also smoked a cigarette right in front of me while I filled out paperwork. read more

absolutely the worst gave them my last for a tire fix . they couldn't get the nut off the tire then I couldn't get half my money back because she said labor but the worst part of it all I was doing it by myself had to take my cloths off to not get dirty and I had to pay them 100 dollars to use a jack while she sat in the car and watched me . jokes on me right . worst place and birthday month read more

Got my car towed & called Bills. They came within 30 minutes, nicest tow driver I EVER met!! Being a young girl, I always feel car places will take advantage of me and Bills did just the opposite! Every single employee there was super sweet & helpful with all information. The owner is a gem! I recommend them to everyone. Fair prices for what they offer. Never take my car anywhere else, weather its an oil change, new brakes, a tow, etc!! read more

My car broke down in Staten Island at the Verrazano bridge. It was the middle of the night so I waited till the next day to have my car towed. After a few phone calls to Geico I was lucky enough to come into contact with Bill's Towing. They were very accommodating and made the whole process easy. I was first told I would have to go back to Staten Island with my keys by Geico and use a towing company where the car broke down. Lucky enough they contacted Bill's and I was able to bring the keys there. I have never had an issue where I needed a tow but if I ever have again I would use Bills in a second. I recommend them highly. 5 stars isn't enough :) read more

They open earlier than their hours state if you are returning your "boot" on the way to work in the morning--so call in advance. Lady in receiving office was very nice to deal with. I'm out $1000.00 because I was "booted" due to UNFAIR Red Light Camera tickets and I do not make a lot of money. Personally- It takes me FOREVER to accumulate $1000.00 and tuck it away in an "emergency" bank account. I am a low level regular working-poor person. (So yeah- you can call me a "loser" if you'd like--even though I'm probably not alone on this one ). If the person in front of you going through a green-arrow light slows down-- and causes you to get tagged as the green-turns-to-yellow-turns -to-red....WHAT ARE YOU SUPPOSED TO DO? Tell me. Let's all do our best to support whoever is going to vote this out of NY state! read more

my son was in accident and the police officer called this bills towing to tow my sons car. women in front office was nasty and not professional it cost 800 dollars. than when my friend came. to pick it up they told him they could release it to him because his tow truck didn't have a medallion on it so the charge me another 200 dollar to tow it to his autoshop the worst tow company ever. very unprofessional don't use them they rip you off read more

I was in an accident on friday afternoon, I am alright but the car not to good. I skidded on some ice and went into a pole.I was able to get car home. I called insurance company immediately and they called the auto body place. As it was already starting to snow real hard, You can imagine that you might have problems. I spoke with C & E Auto Body and they called bills towing. they said the soonest they could pick up was monday, But to wait for the call from Bill's Towing. Bill's Towing called back in about 2 minutes and i asked if there was any way to have it picked up today which was actually friday. They said there was a truck in the area and would be happy to pick it up and drop it off at C & E Auto Body. The gentleman from Bill's showed up in about 15 minutes and hooked up car and took it away. Could not ask for better service. Definitely above and beyond the call, Especially considering the weather conditions. read more

they held our car hostage for over a week to get the insurance money. lied to my husband and talked him into to towing the car to them instead of our home or car repair place. they were really not curteous and made us take a Lyft to Hicksville to sign paperwork they could have emailed to us. supposedly they are the state tow service somebody is getting paid under the table. it was all very sleazy. read more

These people are racist,unprofessional and will drain you of everY cent they can if youR not careful. I had the unfortunate event of an accident on the parkway and they showed up like a kid at a candy shop ready to take take take. I was gonna call triple A but the driver told me they weren't allowed on the parkway. So here I am stuck with them 150 some odd dollars just to tow me of the parkway which I was sitting at the ramp literally 20-30feet away from the exit and he said cash only because who carries 150 dollars on them all the time but that's convenient for them because if you only have a card they have to tow you to thier shop which is more money because it's more miles. Here I am with no choice but to be towed to thIer shop to pay with my card and a whopping 280.00 dollars later baecause they only take cash. I didn't have that much in my account so when I asked if someone cannot them over the phone the conveniently saId no only swiping they don't wanna take a chance that it could be a fraudulent charge ok because I'm a thief or a dirt bag willing to take a chance doing that they could've just made a photo copy of my drivers license and thier if it was going to be a fraud you have my info to calm the cops. Anyway they never tried working with me it was either I swipe or somebody comes down to swipe at the sit or nothing and to top it all off he was threatening me with charging me an extra 60dollars if I didn't do it by 4pm because a so called storage fee which my car wasn't even going to be their a fUll 12-24 hours at 4 pm I got their at 9am. It was a horrible experience these people where very unprofessional and thievery in their part was visible. To top it all off I young man came in while I was waiting to be rescued from this hell hole and the guy who seemed was in charge was so unprofessional and being a total A-hole to him. The kid had his car their storage for a couple of months and they where charging him 2,000 just for his car sitting in their lot. Well the kid who was like 18-19 years old Was pleading witH them that he works a low wage job and had kids and a house hold to maintain and that it took him those two months to collect 1,200 dollars and that's all he had well the guy in charge told him in his exact words j can do 1,500 give me the 1,200 and drop off the other 300 by today evening and he can take his car there and then but not only after saying to him that if he's a bitch he won't bring him his money and if he's a man with big balls he will be responsible And drop it off. And right beforE the kid left made sure to tell him be a man don't be a little bitch and bring me the money I let you take your car So unprofessional and horrible customer service. read more

In my opinion they are no good. They are not trustworthy or honest or they are grossly competent. Here's what happened to me. I had car trouble and got towed (via GEICO road side assistance) by "Bill's Towing" back to "their shop" which I later learned was called "BRG Enterprise". At about 3pm I was told that my car needed a new alternator AND a new battery ($800). I suspected that it was very unlikely that both the alternator and a 2 year old battery would both go bad on the same day. Soooo I was left with only 2 options "Let" them do the repairs or move the car do a different repair shop. Not the type to be willingly screwed, I had the car towed to a different repair garage. Not shockingly the battery was GOOD (as most 2 year batteries are). The final cost was less at the 2nd shop even with BRG's $80 "diagnostic charge" and the additional towing charge. I didn't save any money but was able to kept $100s out of the hands of what I think of as OPPORTUNISTIC PREDATORS. (aka the self described "basically the same company" Bill's Towing/BRG Enterprise.) read more

Ridiculously, criminally over priced. Their single concern is to squeeze every unearned cent they can out of a simple tow. $1300 for a tow without winching or major clean up, for a mid sized suv, on a main road, a short distance from their facility. This was after hours (they were called at around 11pm), and about 20% of the fee is for storage. They require ridiculous amounts of legwork from a customer, are rude on the telephone, and all in all....should not be doing business like this. Shameful. read more

I was recently involved in a car accident in a State parkway. I was told by the officer I could not drive my car so he called Bill's Towing. They ended up putting over $500 in unauthorized towing charges that my insurance wouldn't cover because they were not NY State regulated fees which is what they're supposed to be charging if towing from a State parkway!! The thieves refused to take them off or even bargain them down in price! I had no choice of towing company to choose otherwise I wouldn't have picked this thieves or driven myself home if I could have!! read more

highway robbery- involved in an accident on the grand central parkway state police contacted Bills to tow my vechile . My car was towed 14 miles, charged over $1100.; read more

The Dispatch person at Bill's Bill's Towing Service,Inc. gave me a call less than ten minutes within the the drivers arrival time when I needed to have my vehicle transported [I was having car problems]. The knowledgeable tow operator picked my car up and we were off to the repair station within minutes. I can turn to Bill's Towing Service 24/7 in the event I would need their help again. They have 40 plus years in the business and It was evident during my four mile trip to have my car fixed. My thanks to the Owner, Dispatch , and Driver. read more

Absolutely disgraceful. I was involved in an accident. The Nassau Police called a tow company in Farmingdale to Tow my car to 1042 Collision. When the truck arrived it was from Bill's Towing, not the company I requested. The driver told me that he can only take the car to ALL-Star Body Shop. He said that I would have to pay out of pocket for a second tow. I refused to give him permission. All this happened in front of the police officer. 1042 Collision spoke by phone and demanded that the car be brought to the shop of my choosing. It eventually was but what shameful, unprofessional conduct by the driver of Bill's Towing. Do not use this service. read more