dirty place smells like feces and my kids got sick even tho we stayed only 15 minutes. the staff was so extremely rude and refused to give us a refund and then sent us away with a fake credit on a gift card and when we returned to use it 3 weeks later it was blank. had to do a charge back with our account. this place is nasty and so is the staff. read more

Billy Beez - nasty staff - con artist - Kids Activities Near Me - Valencia, California

See all

If I could give 0 stars I would. This is a business I take my little cousins to and they usually enjoy it. But, I see the body language of the general manager, I believe her name is Alma, she doesn't come off as a very nice person. I'm not sure if she purposefully sets people up for failure when they get a job here but, it seems every time I go in there, there's always someone new and then I never see them again. No way they are cycling through that many employees and it just doesn't sound right. There is definitely something fishy going on with management. It doesn't make me comfortable bringing young children around knowing they just get rid of people left and right. What is really going on behind the scenes? This seems to have been going on for a while now, so I don't think corporate really cares and that's just really sad. read more

It's a really cool set up and fun place for kids but it's extremely dirty. I really really wish it was kept after because we would go weekly! My son got a fever / cold both times we went and you can just tell how dirty everything is by just looking. If the place got cleaner we'd definitely visit. read more

The service just keeps getting worse and worse and the new manager is contributing to the horrible service Billy beez always had. So sad

This place was was a waste $50 for 2 little kids. Use to be $20 and you could come and go. Place was filthy, wouldn't take cash. Doesn't have a safe family vibe and they hire questionable staff. We won't be coming back. read more

We had our son's birthday party here and everything ran smoothly. The staff was wonderful, especially Chloe who went out of her way to make sure we had everything we needed. read more

I'm sure it's great if you get in but that didn't happen. Came this morning for the 1st time with a regular. 4 kids total and they didn't let us in because their system was down. How? What? No back up plan in case this happens? Kids were disappointed because they saw some 20 people already inside. Drove 30 mins one way just to be turned away. Not cool. read more

Horrible customer service, the girl at the front with long black hair, thin wearing a grey sweat shirt (2-15-24) has absolutely no type of courtesy, or is kid friendly. Been here multiple times and the staff isnt great, the kids love it here, but definitely considering not coming here anymore. read more

Worse service ever in life, would never have a party here. Call corporate, no call back. Poor customer service skills.

This place has gone downhill since we came. The girl that's in the front doesn't greet people. Always seem like she hates being there. She's extremely rude when you ask a question. Considering it's a kids place she should be more friendly and not hate being there. read more

awesome place for my daughter they love it there.. we always come back never had a issue at this place

Although the kids had a blast, I would not honestly recommend a birthday party here. Some of the staff tried hard and others had attitudes--rude attitudes. They aren't staffed appropriately for hosting parties. When I have my guests -- multiple guests -- mention to me that staff members were rude, it just puts a bummer on the whole thing. A dedicated party host was necessary and seems they haven't had one in years. So, although not a horrible experience, my other kiddos won't be having any parties here. read more

Some negative reviews of this place have been posted lately and that doesn't match my recent experience at all. We hadn't been here in a few years so I brought the kids last week -- and between all the different slides, tunnels, climbing, the upper and lower levels of the ball room, etc. they had a great time. They start getting a little bored at Scooter's Jungle and Rockin' Jump after about an hour because the space and options are limited; but we were here for more than 2.5 hours and they were engaged the entire time. And we only left because they wanted to get some lunch at that point, so really we could have stayed longer. I can't speak for the parties, the bathrooms or the food; but in terms of the activities here, it worked out quite well for us. read more

today I had a horrible experience at this place. I never thought I would see something like that in a place where children supposed to have a very happy time. I was at my granddaughthers birthday, the kids never got there food or drinks they waited for so long. They kicks us out of the room they never got there food and they didn't give us the chance to sing happy birthday to my beautiful granddaughter. it was so heartbreaking and will never recommend this place. read more

I have mixed feelings about this place. I have taken my kids to many indoor play zones. First off it's pricey in my opinion. I didn't understand why parents have to pay to watch their kids play? That I have never encountered before. I Can understand the price for the kids because you can come back at anytime of the day. It worked out for us because we left for lunch (waking distance) and returned to play for another 2 hours. Overall their facility was a bit dirty. The staff did not seem happy to be there. The line to the cafe was so long because only one staff member was working. They need to hire more people, but people with better attitudes. Not sure that we will return. read more

Terrible customer service, pre paid for a two hour party. One of the guests showed up an hour before closing and they wouldn't let her in. They also wouldn't give a refund for the person that they wouldn't let in. The person running the desk wouldn't call the manager or give us her name. Terrible way to run a business. Also the bathrooms are disgusting. The snack bar also closed 1 hour before closing. How can a business do they with kids getting hot and sweaty and needing waters or juice. This place is a joke. read more

It's a nice play area and concept but the people running this establishment is very rude and don't know how to talk to people or handle issues. First I had bought a package for my son. The person that entered the information put the wrong name and phone number for check in. I had gone to the place a few times to talk to their manager who had promised to call back but never did. When I talk to other employees they don't care or simply state ma'am that's not my problem. I had to come back several times just to catch the manager address the issue. Problem was finally resolved with corporate having proved what I paid. Just a headache. Today I brought my son to play and had left over food at the food court. They said I couldn't bring it inside. I understand and told them my mom is on her way to pick it up from here I'm not going to take it inside. She said it was fine and open the door and my kids in and I had to run in after them. I left the food outside for my mom. Minutes later another lady employee came up to me and rudely said we explained the rules and the food is not her problem and can't be left outside to wait for my mom. Honestly it's okay it was just a taco and I ended up throwing it away. But she was rude and clearly does not know how to talk to customers. Perhaps before letting us in they could kindly say please toss it before going in if they were not okay with it outside to wait and not approach me so RUDELY AND AGGRESSIVELY inside. It was unnecessary. I wouldn't trust them with parties or anything just cus so many mistakes and awful customer service in general. HORRIBLE!!!!!!!!!! read more

Kids love it, parents hate it. Why would I need to pay extra money to do nothing? The parent fee is a scam after paying the child fee. I don't know any other kids play place that charges for the kids and then sneaks in a superset fee by claiming they are not a childcare facility. So 2 kids can play while 2 parents sit around for $44. No thanks. read more

An indoor playground. It is nice and cool during the summer. The only reason I gave it a 3 stars is because it is a bit pricey. Children up to 17 $18 and adults accompanying children $4. And be prepared to pay for their own logo sock for $3:19. It doesn't matter if you have your own non skid sock. You will still have to buy theirs. Scooter jungle is a bit better because you can bring in your own socks. read more

This place is so nostalgic for me i remember going here when i was little and i had the best time ever 10/10.Definitely recommend toddlers to go here. read more

This place is really terrible. I'm not sure how they are still in business. It is so dirty. The bathrooms ready disgusting. I was with my kids going up to go to the slides and you can see the amount of dust and dirt on the slides. This is not a place to be bring kids too. It is unsanitary and super dirty. I'm not sure why they haven't gotten shut down yet or why a health inspector has not seen the dirt and filth in this place. The food section don't even bother I wouldn't even buy anything. Two pretzels they had looked so stale and old. One skittle slice of pizza that looks like it's been sitting there for days. I would definitely drive to the valley next time when I want to take my kids to a play area. Seriously don't even bother going. This place has Covid written all over it. read more

I recommend you book you party else wear and save the headache, money and time. After my son's party I contacted them about my MANY issues and still nothing back that was Sunday March 6th read more

I held my son's birthday party here this past weekend. From the moment I went there to get pricing, till the moment all guests had left the party, Sean couldn't have been better. While the day of had a couple hiccups due to being understaffed, Sean went above and beyond to make sure all our guests and myself were happy and having a good time. The kids had a blast, and more importantly, I didn't have to do much! I highly recommend this place if you are looking to have your kids party here. read more

Fast check in and no wait time, but very dirty this time around, including the bathrooms. Gross!

We have taken our children here several times, and each time has been a spectacular experience. I should have written a 5-star review much sooner! We went most recently today, Father's Day, and as expected had a total blast! The staff are so nice and truly accommodating, it's a breath of fresh air to see staff at this kind of place who actually care about their jobs! We will be coming here at throughout the Summer! read more

Had a great time with my daughter. Place is super clean. Prices are way more affordable than other places I've been.

Please clean up your place. Seriously, I was here first time 2018 and your place then was really clean. Been there a couple of days ago and the smell alone was disgusting. It's dusty everywhere, littering everywhere and looks like the place is not cleaned for days or probably weeks. This kind of establishment should be cleaned everyday, disinfected everyday. With the price you are asking from your customers we expect this place to be clean especially that kids, toddlers are running, crawling everywhere. The last thing you need is an inspection from Department of Public Health. I wish I could have taken pictures to prove this, maybe next time. read more

We went there on a weekend and there are enough front desk persons to check people in...so the wait for each family is like 15 mins and more....there no any kind of sanitation....the bathrooms are filthy and it's not a cheap place so it least we should get what we pay for....the kids usually have a blast but it is a filthy place. read more

I was looking for an Indoor playground for my 2 toddlers and decided to bring them here as I have checked this place on yelp several times. We were greeted accordingly and felt very welcomed, however my concern is the charges for adults. As the adults increase so does the price which is disheartening. I understand many parents may engage with their children but I think it should be one price. My concern is parents will purchase food and drinks which should offset the entry fee. My children had a wonderful time and was a great experience overall. I like their check in policy and how the staff ensures the safety of all children. Great indoor playground. read more

See all

Went here for the first time with a 3 year old that I babysit & I can honestly say I was very impressed with this place! There are a variety of things for kids to do here whether it's sliding down slides, playing in ball pits, or running around on the jungle gym. Everything is safe & pretty easy to navigate through. I like that they made all of the equipment strong enough to withstand adults as opposed to only little children. With that being said, you are more than welcome to play on the equipment with your children. As I briefly mentioned earlier, there are slides all ranging in different speeds & shapes. Some are really fast & some are really slow, so I definitely recommend super vision if child is going on one. Other then that, everything else seems pretty safe & easy to play on. My only complaint was the food. Not only was it overpriced, but there was very little options & the service took forever. I ordered chicken nuggets & a hot dog which almost took an hour to come out!! So if I were you parents, babysitters, etc. I'd make sure to pack a lunch. You are made to take off your shoes but don't worry they provide free storage spaces. They also offer lockers but you need to bring your own lock! I personally love this place & had so much fun here which is crazy since I'm 24! If you're looking for a fun place to take your kid this is your place! read more

See all

One star is already too much for this place. THIS PLACE SUCKS. The employees are so rude and are honestly so damn lazy. Some of them spent time on their phones in the middle of getting our slushees like bro?? We ordered a pizza and instead of taking it to our table they made me carry it to the table WHEN IT WAS FRESH OUT OF THE OVEN without anything to carry it with I burnt my hand. After I saw the same guy who took my order carry out a pizza to a table WITH AN OVEN MIT. Like what the?? We saw an employee putting a coffee packet in his mouth while he was grabbing a cup and then he proceeded to open that same packet that was in his mouth and pour it for a customer. The carts that they push the food and drinks around on...yeah they had knives hanging off of the cart while their are children running around. Knives children? Hmmm.... Let's call the health department because NO HAIR NETS? While your touching my food?!? My question is they're getting all these bad yelp reviews but nothing is changing? SHUT THIS PLACE DOWN. Honestly Chuck E. Cheese is better. read more

This place was so dirty, there was food and trash all over the floor and dirt swept in to the corners of the floors and in between the mats. I doubt they actually clean the mats, and just sweep the dirt in between the cracks. The bathrooms were so disgusting and dirty like they never get cleaned, the cafe area was out of all the food they were supposed to have and we only went a couple hours after opening. The check in process was also super slow, we waited in line for 25 minutes just to get in to play. Definitely don't recommend read more

I used to love this place. Today I am here with my kids and I saw 2 women without their brace band and I saw at least 3 families leaving the place without being check if they were together or not. The alarm sounds and nobody came to check. The all point of this place it was the safety after today unless you are seating right next to the door ai believe it is not worth it. How sad its this. I understand because of Covid business are short of staff but if you do not have staff limit the number of clients. Terrible !! Without telling you that half of the parents no mask wearing, kids without socks. Hope they change this soon. read more

TERRIBLE customer service! We come from LA to play here and today was the worst experience. First, starting today, they require you to buy their Billy Beez socks. While annoying, I was willing to go along with it because my kids love playing here. They are $3 a pair. BUT then a big group of Boys and Girls Club kids came in and NONE of them are wearing socks. I spoke with the manager and she said it was because they booked their time months in advance. Huh?!?! If it's the rule today, then EVERYONE should be required to abide by this policy. This is why it's a total racket just for the company to make money. We are already paying a lot of money just to play here. Also, I asked for the manager's name and she was "uncomfortable giving me this information". This is a clear indication of poor business practices and the fact that these policies are angering customers. A parent was complaining to the manger just before I was as well. And they don't let you bring outside food inside, they want you to buy their food of course. And it's all pizza and nachos. If you want to give your kids a healthy snack from home forget it! This is the first negative review I have ever posted. I wanted to make sure that other parents are aware of their unfair policies and terrible customer service. read more

I've been to over a dozen similar establishments all over the US (most in CA). I can say without a doubt this is the worse. 1. It's $15.99 per child. That's $6 dollars more than any other places. I have two children and adults need to pay. Total without socks was a whooping $40. 2. YOU CANNOT USE GRIP SOCKS OF BETTER OR SIMILAR QUALITY FROM OTHER BOUNCE HOUSES. They claim this is due to some phantom regulation, but in fact they're just greedy. Socks are and ungodly $3.50 each!!! Other bounce houses charge $2 for theirs. 3. Lastly, their address is misrepresented in google. Despite the lady in the front explaining that this is a common complaint from customers who like myself had to walk nearly a a third of a mile with two kids after parking in the wrong area, they've made zero effort to change or give clearer instructions on their page. I refused to pay for my kids to play here out of principle. Dear who ever owns this establishment. Stop trying to nickel and dime people. You will not last long here. read more

Trying to find affordable indoor place for the kids to play can be frustrating because they are usually not the cleanest or don't have a lot of activities for the kids. Billy beez is really clean and my two kids can play in this place all day. There are dozens of slides and climbers and it's a pretty big place. You can't bring in outside food but they do have a snack bar. That being said it's attached to the mall and you can come in and out as you please which is pretty convenient. For a family of four it ends up being about $40 for all day. You can get packs which make it cheaper which is good. More than likely you'll be trying to relax at the front while the kids are running around. Consider bringing headphones because there are a lot of screaming kids running around crying havoc and letting loose the dogs of war. People with children know what I mean. In summary a convenient spot to let your kids burn off extra energy which is clean, fun and great if it's too hot or too cold for a park. Note: you can't leave your children here. This is not a daycare setup. read more

Billy Beez - Great slides and playgrounds - Kids Activities Near Me - Valencia, California

I spent nearly $200 and the manager was so rude! We had our grandmother, a senior who was supposed to be free and the manager still charged me for her pass. She was very rude and has zero customer service skills. She scolded me and told me that my whole group had to be present to enter. I had my sister and her 3 kids with us and had them enter a few minutes before i did because my father was still parking the car with my children inside. Of course I would have to wait for them! I explained to her the situation and she continued to be rude and said I should've told them in advance that the kids were still parking. Which I did!!! Ugh. Avoid at all costs. read more

Billy Beez was already a poorly ran, and dirty places. not surprised my children have been sick after hanging out here before. they just forced this place to go cashless, that's the straw that broke the camels back. i will no longer be bringing my children or nephew. it's sad cause kids can easily love this place. i only use cash, and i'm not changing for a place like this. plus, "cashless" places, easier chances of fraud. fraud targets places like this... read more

My son loves this place, unfortunately. Bathroom's were a bit cleaner this last visit but staff members seemed so miserable and were rude. I think they are pretty low staff so maybe once they are full in staff this place could potentially be a better and cleaner place to enjoy. read more

Kids enjoy but the bathrooms are really dirty . It could be a really nice indoor play area but they need better maintenance