Avoid this company unless you want to get ripped off. I called them about a main water line leak I had. I took them directly to the spot where there was standing water where the leak was. When they came out they wanted to do a leak search to check for additional leaks. 6 days later I had a bill for $3050, $550 for leak search and $2500 for extra time they spent searching for non-existent leaks. I told them to make the repair where I first directed them and to do nothing else. They didn't even cover the hole they dug to make the repair. If you want to get ripped off, this is the company you should call. read more

Had them out to replace a water heater and a well bladder tank. The work was completed professionally and as quoted. I guess that my complaint is partly with myself as I did not check reviews on this company first. the work was completed as quoted. The problem comes when I check into the cost and find that I paid at least triple what I should have.....oh well, lesson learned. Should change company name to Judas Plumbing ! He got my silver....... read more

Total rip off. Wasn't able to identify cause of issue but suggested an "overdue" maintenance service and charged me $2000 for what other plumbers charge $300. Steer clear of this team. read more

Adds on bogus fees for a "septic clearance letter" which they will never give you and they refuse to give you an itemized receipt to fight it. Once they have your money, they couldn't care less about you. Tried to scam an extra $4000 for unnecessary work. Thankfully got another opinion instead of walking away from the house I was buying. read more

I had a bathroom sink that I could not get to shut off. I didn't scream and yell but I called Billy Bell. They were there within twenty minutes and completely fixed my issue. Nick did an excellent job from start to finish and they did not ask for anything in return. I have always and will always use Billy Bell for my plumbing needs and I truly appreciate their hard work and Godly attitude. Remember Don't scream and yell. Call Billy Bell!! read more

had an outdoor faucet burst late friday afternoon resulting in water gushing back into the crawl space. called billy bell! jason and his helper were there in a very short time. they went into the crawl space, did the repair and suggested several things to do to prevent mold. could not be more satisfied thank you! read more

I would not recommend this company. They did not do the work as agreed to in advance and charged $5,000 for about 4 hours work. I had a serious water line leak in the main water line leading to my house. They did not locate the leak and told me the bast option was to replace the entire water line. Their plan was to dig up a spot near the meter and and to hand dig a spot at entry point to the home and to pull one long pipe from the house to the street. The price was very high, but we were desperate and liked that the yard would only be dug up in two small spots and that there would be one continuous pipe with no joints to leak or break. We did get quotes with a much lower price, but they would dig up the yard and use multiple pieces of pipe joined together. They did not do the job as we agreed in advance. 1) They dug up the yard in 4 places, rather than the 2 we agreed. 2) They used 3 pieces of pipe joined together, rather than 1 continuous piece. 3) They used a tractor to dig up the spot by the house causing extra yard damage 4) In digging up the extra locations, they cut our irrigation line and they cut our drainage line. They didn't do the job as agreed and charged an extreme premium, while damaging other lines in the yard. I called the company and asked that a supervisor call me. They never did. I do not recommend this company. read more

DO NOT USE THIS COMPANY!!! They intentionally up-charge their services and take advantage of people. The workers and owner have clearly no idea how to properly talk to customers and are not willing to resolve issues you have with them. read more

Have used their services at my business 3 times now, and they have been a great help. They promptly answer phone calls and show up on time. More importantly the guys I deal with really know their stuff and are happy to walk me through their process and let me know my options. Great service.... read more

They arrived, did the dirk, and were professional. It was a little expensive, but I did not check the price with other plumbers. I assume it was the going rate: good job over all. read more

Billy Bell Plumbing came out today to pump my septic tank, they did a great job but did not give me an estimate before hand. After the job was finished the cost was $550.00. The Pink Plumber would do the same job for $149.00. I will know better the next time ! read more

Doug Allen came to repair my leaking toilet. He was very professional and explained everything to me.

Started out okay but then fell apart with delays and the "Bull in a China shop" technique of operating an excavator, tore up my yard, trees, and everything else I didn't think would be involved in digging my new drain field for my septic system. When I called Billy, he said he would come over and see what was what after professing to doing me a deal on the quote and whining about an excessive amount of pumped material he had to now get rid of. I told him that had nothing to do with how the job was not finished as they were supposed to come back after I paid the balance and finish the grading and cleaning up the piles of dirt. I guess Billy and his crew don't care how they leave a long time customer after they destroy their property when the quote falls short on their end. Won't ever call them again and advise anyone reading this to not call them in the first place. read more

Drake with Billy Belk Plumbing did an ama I g job help g us fix our plumbing issues! I highly recommend them for your plumbing needs in Gainesville! read more

Pin hole leak in copper tubing at the water heater. Two couplings, one elbow, about 4 inches of 1/2 inch copper tubing, and 1.5 hours work counting drive time. The bill was $410. In my opinion, about $150 too much. read more

What a Con Man!!! he charged approximately $4500 TOO MUCH (for just wellhead pump)!! Total bill $6965 of $7000 (bcuz he gave a minor discount due to the fact i'm a DISABLED VET) i have a 300 foot +- WELL HEAD, he had 2 employees work about 10 hours, the pump cost about $400 +-$100. then i asked him about why my BLADDER tank was banging in the floor, he checked, said it had to be replaced..$3500!!!!!!! but i haggled w/him and he agreed to $2100 (to my best recollection), but after i called HOME DEPOT and their price for 21 Gallon bladder tank was less than $400, i called Jason(owner/con man) and cancelled the job! oh and by the way..it just needed pressurized air, which "engineer" neighbor did for free! THEN i get my credit card statement!!!!! He DOUBLE charged me $3500+the $3465 AND then he charged $1040 THREE TIMES!!! for a service that was NEVER REDERRED!! he charged me OVER $12,000! and it took me having to start a GRIEVANCE with my VISA card, which went for over a month!! DO NOT HIRE THIS CON-MAN!! Unless you have a good attorney!!! read more

Bill and Brandon responded immediately to our plumbing emergency; very happy with their professionalism and fixing our water leak. I wouldn't hesitate to call them again read more

Curious why septic service price doubled in 3-4 years. Billy Bell plumbing did a good job for a good price servicing out septic tank but they fired themselves when quoting their return service. I understand inflation and know we'd get soaked if Billy Bell did the work. Found a new septic service ABC Plumbing that did the work for the same price Billy Bell charger 4 years ago. read more

Work was performed before the agreement of the owner of the property. The price quoted, which was not agreed to was $650 to fix it and $350 to patch it. I believe the prices were based on the occupants of the house being women alone. When told that the male owner would have to give permission for the work, the 'plumber' did the patch in 5-10 minutes. When asked by the owner for a warantee and if the job was done to code he replied that jobs aren't done to code for that price. He became aggressive in a way people do when they are caught doing wrong. After storming off he returned to say that he was going to remove the repair work which would have left a main pipe leaking. I paid the bill to prevent this happening since being in the right doesn't prevent a flood. As a Professional myself I find people like this embarrassing. I would recommend using him under any circumstances. read more

BEWARE of this company--- they say its going to cost one thing and then it becomes way more! The purchaser with the plumbing problem said that she was not going to pay the extra costs until she spoke to someone at Billy Bell. The guys threatened her that they were going to call the cops. He told his partner-- you stay with her I will go out and call the cops. She called 911 and then made the guy leave her home and closed the garage door until the cops came. The police came and they talked it over she could not get anyone on the phone in the office of Billy Bell. All they did was loosen and dump out a clogged trap at the kitchen sink. She agreed to pay $285. Then they said it was going to be $550+ and then said if we had used the machine it would have been $880+ She was totally taken advantage of as a woman. She is still working it out with the office that she finally got in touch with and they charge a $22 fee to use a credit card but good thing she did so that she can stop payment. The guys were adamant that she had to pay onsite. She said ok so if you wrote 1 million on the invoice I am suppose to just pay that?????? read more

I wish I wasn't in a bind when my septic backed up at a house we had just moved to but that was the situation. Called quickly because my wife was not amused that septic water was in our basement. My father & uncle were in the construction business & my son is in it now. I was in the remodeling business for 13+ years. These folks come out on an emergency charge. The two young men were nice enough & were able to locate the cleanouts for the septic & relieve the pressure. They tell me the lid to the tank had been tampered with. All fine. They give me a $400 "emergency" bill for poking around with the poker into the ground & digging for maybe an hour tops. Again, I was in a bind so I guess I'll eat it. Then as Jarred Smith is leaving, he says it'll be $2250 to pump my septic & run a camera to check the field lines. He's a nice enough young fellow, they both were, but why are they trying to gouge a firefighter so badly? I guess they thought I knew nothing about plumbing. Anyway, he was supposed to call & have the truck out to the house the following morning, which I had no intention of letting that happen at that price, but I waited and my wife called a few times to see why there was no return call that morning (she still believes I'm going to overpay by leaps & bounds & she really just wanted it done because we were having family come over the next day). Jarred calls & says he's been busy on another job & that he is sorry he didn't call earlier. Then he proceeds to inform me that "after talking to his supervisor" my steep hill where the septic is located on my property is going to need a "special" truck & instead of $2250, the price is now $4250. To pump a septic tank & check the field lines Billy Bell Plumbing wanted to GOUGE a public servant (meaning not flushed with money) for $4250. I told him to just call back whenever this supposed "special" truck was available. No callback. Chris Mote Pumping Service came out the next day after I called them. They had zero problem with our steep terrain nor did they have a problem getting their "non-special" truck in our driveway. Septic pumped for $475. Maybe these people at Billy Bell Plumbing think everyone is an idiot or maybe they've ripped enough people off in the past that doing an honest days work for an honest days pay no longer appeals to them but they should certainly be ashamed of themselves. DO NOT USE THIS COMPANY EVER! read more

We have two homes on a property we just bought and noticed water pressure issues in the main house. Then we noticed there was almost NO pressure in the second house. I called the office and the woman told me it would be $275 for a service call to see what is wrong and if I hired them, that amount would be taken off the cost of the repair. Jason came out and spent MAYBE thirty minutes. He checked the pressure downstairs and changed the water filter. He determined nothing was wrong there so we went down to the well and he saw an old galvanized pipe in the top of the well and immediately said "that's the problem. It's old pipe and needs to be replaced." He saw water on the ground and said "there's a leak right there. I can come back tomorrow and run a new line for $5200." Apparently there are two pumps running from the same well to each of the houses. We told him we would like to think about it and would let them know since the primary issue (pipe busted) was running to the second house. He shut the water off to the second home and requested his $275. We called another company for a second opinion. They came out and dug up the leak (no charge) which was less than a foot underground. The pipe was NOT galvanized and the break was small and easily repaired. The galvanized pipe he saw was simply running across the well to hold the pump. The second company told us they could come back and do the repair for $150-$200. A couple weeks later we called billy bell back since we had already paid them $275. We were informed that it would cost an additional $550 to fix the leak that the other company had already dug up...so a total of $825. We decided to repair the leak ourselves, costing us about $8.00 and 15 minutes of our time. I own a small service business and I am absolutely understanding of being paid your worth, but this is outrageous. read more

I contacted Billy Bell Plumbing when I noticed a drop in water pressure in my house. They informed my that the visit would be $275.00 to check out the problem and that the fee charged would be used towards the repair if we chose to use them. Jason, one of their repairmen came out and found that there was a leak in the water line between the well and the house. He then informed my that the line was old galvanized pipe (it is an older house) and that the best thing would be to run a new line from the well to the house. The cost would be $5200.00. I told him that I wanted to think about it. After he left, I dug up the leak and found the water line. It was actually black polypropylene line NOT galvanized and is very easy to repair. The fitting to repair this line is 62 cents at Home Depot. Out of curiosity, I contacted a reputable plumbing contractor in the area and he quoted me $1200.00 to run a new line NOT $5,200. While this was frustrating, I decided to call Billy Bell back and ask if they could repair the water line since I had already paid them $275 and this was to be used towards a repair. I just got off the phone with Jason and he quoted me an additional $550 to make this repair. This is for a leak, that I dug up and the pipe is exposed and ready to repair. All that was necessary was for him to cut the line and install a 62 cent barbed fitting. I am in shock. If I had listened to this shyster, I would be out $5200 for a repair that only requires a 62 cent part. Furthermore, he tried to charge me $825 for this repair. This is very unethical and should be criminal. I would never recommend using this company as they are just out to take peoples' money. I work in the housing industry and am constantly asked for my advice on different service providers that deal with home construction and repair. I will never recommend this company and will advise people to avoid them. I take google reviews very seriously as I used to own a business. read more

For making a 7:30 p.m. house call to replace a leaking hose connecting my washing machine to the cold water line cost $267.50. It was justified as "an emergency call" even though the water line had been turned off long before the repairman arrived. I was billed another $30 for the new hose which the repairman said could be bought at Home Depot for that amount. Yet, the next day, when a friendly handyman came over to replace the hot water hose to the washing machine (since the Billy Bell repairman only had one), he said Home Depot charged him $24.95 -- for a PAIR of such hoses. How ironic that the Billy Bell repairman wore two large Christian crosses. Does he think that absolves him of such business practices? read more

Their price was twice as much as the others. Compare prices. The other guys where at my house in 45 hours and did a great job. Billy Bell wanted $1950 and Garner did it for $1000. Billy Bell could do a good job but they will kill your pocket book. Try out Garner Plumbing as they provided great services at a fair price. read more

Billy Bell Plumbing come and replaced a pipe inside a toilet tank, caulked 16' at the base of our back splash in the kitchen, and tightened a screw inside a faucet (5 min.) and charged $475!! Drake brought an apprentice who did nothing but go to the store to buy caulk and they charged for the "use" of 2 plumbers! I would NEVER use them again! read more

Wow. Called this plumbing service because they were nearby. Needed a kitchen faucet replaced. Plumber was there for less than 45 minutes, installed the faucet in an existing place, didn't even hook up a sprayer or any other auxiliary items, and came back with a bill of over $800!! I said that was ridiculous, and he went out to the car and came back with $500 instead. Still ridiculous, so he finally called the "boss" and came back again with $380. The technician was nice, and very apologetic, but said this was what the company told him to charge. I have done many home renovations and know exactly what a faucet change-out should cost, so I wrote a check for that amount. Billy Bell and their questionable billing practices need to be reported. read more

they took 2 full days to make it out,with constant calling on an estimated time.claim to have spent 3 hours under our house,maybe a total of 45 minutes.overcharged us and then cashed the check 6 days before they should have as signed on their contract.wont return calls,hangs up on me.her response was "it is what it is." i can see now how they afford to go gambling and on cruises,seeing as any positive review is friends or family.they are rude and disrespectful as can be.please do research before choosing a bad company. read more

We were quoted one price then charged nearly 150% MORE with ZERO communication that anything would be costing more than we were told. Quoted $300 for septic pump and $700 to install 5 toilets and 2 sinks. Total should have been $1000 (and some change for a water line). NOPE! We were charged $2450!! Had we been told things would cost more, we would have opted not to use them or to have them stop work. Predatory quoting/billing - STAY AWAY!! read more

Depends on how much of a hurry you are in. I called at 8 a.m. It's 10:30 and no call back. They were to have called me within 30 minutes. When a school has no restroom usage we consider it an emergency whether the plumber does or not. Don't be held hostage by promises that don't happen. Vote with your google service that takes you to other plumbing services that hopefully will be more receptive to your needs. read more

Will with Billy Bell is the absolute best plumber that I have had to come out to our properties. Before he got started he evaluated the problems then he explained everything before he started. In all his efforts I noted that he was willing to go above and beyond while taking pride in his work. After he completed my must do items I noted he was excellent at his craft. Then I ask him to install two designer faucets which he and his apprentice John, completed with ease and perfection. I would not hesitate to recommend Will with BillyBell plumbing to my friends and family. read more

I would not recommend this company to my enemy. They are disgusting and greedy people. The people in the office: Sandra mainly. They do not do honest work and are not honest about what they charge. Or in my instance they will say your repair is over $2k, but then you call a legitimate company it it was $100 fix. read more

We had a plumbing blockage and a service company we use regularly recommended this plumbing company for urgently needed emergency service. They cleared the blockage then made a hard sell to us to replace all our commodes with new power flush devices to avoid any recurrence. We went along with their recommendation and replaced all the toilets with products they recommended, supplied and installed. The expense was considerable. That was several months ago. A couple of those fixtures are not functioning properly. Clearly they are under warranty as new fixtures as well as the installation. I have called requesting a service visit for adjustment or replacement under the warranty on two or three occasions but the promised call back to schedule a service visit just never comes. We paid a considerable bill for this work and these replacement fixures. You be your own judge about whether to do business with this company. read more

I cannot recommend Billy Bill plumbing. He states on his website that he services Habersham County but what he doesn't state is that he charges for the drive to and from your home. We were charged $210 for his travel time. We live 30 minutes from his office. His hourly price is $105 per hour per person working the job. Our total bill was $1200 for 2.5 hours of work. We were denied a receipt for the parts list. Mr. Bell said that he does not divulge the cost of parts. He replaced a few pieces of PVC pipes and added a backflow. This would not cost more than $150 max at Lowe's. He was very dishonest, he talks fast, and purposefully tries to confuse you. He told my husband and me that we needed to "increase our believe factor and trust God to supply more money" when we commented on his price. Mr. Bill gave us the price of the job before he began the work. However, he made it sound as though it was going to be an all day job. We were under the impression from his description of the work that needed to be done that the job could take up to 6-8 hours. When we agreed on $1200 we didn't realize it was for a 2.5 hour job. We called his office to talk about our bill and help us understand the breakdown of the cost. He was very rude, a bully of sorts and said the price he gave us was for a contract job. We never signed a contract. That was the very first time we had heard about our "contract job". He is not an honest, fair-minded, or respectful man. He did not care that he had unhappy customers and said he hears that a lot. Clearly we are not his first unsatisfied customers. It is our fault that we were trusting and did not ask more questions. Honestly, we didn't know to ask more questions because his sales pitch of what needed to be done was so convincing. Hopefully you will read this review and trust that I am telling you the honest truth and you will be more informed and prepared then we were should you choose to use Billy Bill plumbing. read more

after calling several companies yesterday to find a plumber to fix a leak under my dad's sink (none could get out until monday), this company was our saving grace. my dad's home is an older home and we're starting to throw away and make renovations to the kitchen area. we developed a leak when an ice maker was disconnected from the water source. the service guy my sister spoke with said he would be there in 30min but came in 15min. he was nice, great manners, and fixed the leak in less than 20min. the price was reasonable and made sure to get a business card for possible future work (we have a well also that may need future maintenance). if we have any other plumbing problems, this will be the company that i will call. thanks for the help. read more

They came to the home and did a very good job! I have used them before and got very good results! I would recommend them!