I called Billy Bell because our well quit working, they are located nearby, and I wanted the issue resolved the same day. A 2 man crew came out that day and after about 20+ minutes diagnosed the problem as the section of uninsulated pipe at the well head that was above ground had frozen solid. A few minutes of heating with a propane torch solved that problem. The tech also checked the pressure switch and storage tank, and told me we have a bad well pressure switch. The charge to diagnose the problem was $285 and the charge, including the diagnosis, to thaw the pipe and replace the switch was $975. I objected to the price and was told that is the rate, and to call the office. The tech offered that if I gave two 5 star reviews on Google, the office would send me a $100 check. The crew left to get a switch and came back an hour and a half later. The switch was replaced and water flow restored. i don't believe the switch was bad as until the pipe froze due to the extended cold we hadn't had any issue. The tech also pointed out a small amount of existing CPVC piping at the tank should be replaced because in his words it became brittle with age and could develop a pinhole. I called the office twice to talk to the owner and was unable to reach him. My assessment is that this company overcharges and takes advantage of situations where a repair is desperately needed. They tried to upsell me on additional work that wasn't immediately needed. The tech was polite and seemed to be thorough, but $975 for a simple repair is too much and I was taken advantage of. I cannot recommend Billy Bell Plumbing as I don't trust that they would be fair in terms of pricing or necessary scope of work. read more

I had Billy Bell come out and look at my well. When the guy got there, I pointed out a leak that had started. He took a scoop of dirt out and found a hole in the water spigot right outside the well house. It was also connected to an old line. He told me he was going to cap it since it wasn't going anywhere, and also that he would pull the well pump up, inspect it, and cycle it three times. He said it would cost $1,475, and I agreed. But when all was said and done, all he did was cap the line and check the pressure in the pressure tank -- no work was done on the well pump. The next day, I called the owner, Billy, to try and talk to him about it, but he just wanted to argue and tell me that what I was saying wasn't true. He claimed the GPS showed his guy was there for six hours, when in reality he was only there from 9 to 11 -- and even left for an hour in the middle of that to go buy a tape measure. I would absolutely not recommend this company. There's a reason they can get out there so fast. Below is photos of work that will cost you 1475$ read more

Billy Bell Septic - Plumbing Near Me - Gainesville, Georgia

I called Billy Bell to come out and pump my septic tank. They came out next day and saw what I had and gave me an estimate of $1895 to pump my 1000 gallon tank. The last time I had it pumped was five years ago and it was $350. I know prices keep going up but not that much so I asked them to leave. I called another company and they gave me a firm price of $455 and they came out and did it for that. My advice is to not use this company ever. senior citizens beware read more

I really appreciate the fast response. Had two other quotes which would have cost me an arm and the leg. Glad I got a third opinion and ended up being a much simpler fix than I was told by the other two companies. Can't thank you enough. read more

0 stars if possible. Run don't walk from Billy Bell. First they charged $385 just to come out when others were charging between $125 and $150. Then they gave me an estimate for a new well pump for $6400. Double what I had it replaced for from another well service. VERY over priced and very money hungry. Nothing good to say about them at all. Please shop around before you use these rip off artists. read more

Hello, DON'T USE THESE GUYS THEY WILL RIP YOU OFF. They came out to my house because my water bill went from $29 to 101. Jason told me that they would roll the $300 they charged me just to come to my house (they were here for 15 minutes) into the cost of changing the water Pressure Regulator Valve that would be $650 more. I told him I had to talk to my spouse and when I called him back to question the cost since I found one on amazon for less than $60, He told me that they were professionals and that was the going rate in the state well I called three other places and it isn't the rate. I ended up going with Greenlee Plumbing and they only charged $425 and didn't talk to me like he was the bomb because he went to school and was a professional. read more

We have an older septic system that was inherited. When we needed help we called Billy Bell. They showed up and found the system. (We had no idea where it was located) Then they dug up the area needed and got the old tank pumped out for us. They were Professional and efficient. The amount charged was reasonable for the work involved and they were done in a few hours. We know who to call for our future plumbing issues. Thanks Billy Bell Plumbing! read more

Mr. Bell provided the service that we needed which was to install new drain lines from our septic system. But he is a smooth talker and has no respect for women. He destroyed our property with no apologies. He lied, under oath about what he said he would do. Run, do not walk from this business. read more

Was extremely impressed with Josh and Jesse for their age they were self starters they gave. The Ferb quality answered all my questions. both those young men, as well as other staff was informative, could answer my questions took patient with me since I am a senior citizen. Everything was explained. The price was reason. I am riding this late at night. Everything has worked perfect since they left at midday they put in some toilet parts that was and they two young men and as a they swept and cleaned up everything leaving me with no mess no worries honestly I never been so impressed with the work of Billy and again I mention those two young men being so superb with the work that they did and completed back to perfect I will be recommending them in the near future and from now I have here to do other things and since I had a flood, but I have to say those young men an old woman the service I requested on the phone and in person with the supervisor was completed perfect as I said, the service was completed and ready to use before they pulled out of the driveway and shook my hand read more

Billy and two others showed up to my house within the hour to address a constant water leak. They worked hard to try to find the leak and did everything they could to locate exactly where it was coming from. Fortunately, the leak was caused by a leaky toilet, which they fixed. Unfortunately, the toilet had ran for around 80 hours before I was notified by the city. Price wasn't discussed before assessment, but other than that I was pleased with their willingness to help out! read more

I have worked with Billy Bell on four separate occasions for four separate issues. He is the best plumber I have ever worked with. My family has a houseboat at Lanier. We were having issues with our waste tanks not getting pumped out fully because there was a blockage between the tanks. After having the marina plumber, Pootoon, and another plumber all try and fail, and tell me that I had to replace the tanks, i was at my wits en. I happened to drive by Billys office and called him. He came out himself, explained the problem in clear English and met me at a boat ramp and fixed my problem for a reasonable price. The next time was when our septic stopped up. Again, he came out himself, immediately and got it fixed. Last month, we had an issue with backup in our bunkhouse. When we bought the house, the original septic inspector couldn't find the septic tank to the barn and he brought a super long camera and charged hundreds of dollars but never found it. Billys crew found it very quickly and had to pump it, fix the top of it and install a new drain field. thats expensive. But I asked a contractor how much it would cost with his plumber and he quoted me $3000 more than Billy charged me. This most recent visit was because the supply line to my jacuzzi tub failed and flooded my basement. We called Billy and came out after hours, figured out the issue and got us with a great restoration company. I really can't say enough good things about Billy Bell and his people. They are reasonable, nice, professional, and they know what they are doing. At this point, I wouldn't call anyone else if I have another plumbing problem. read more

Billy Bell Plumbing STAY AWAY FROM THESE GUYS, They provided me with a quote of $4585 for plumbing work (slab leak), however when asked to provide details for insurance purposes, they refused. Don't waste your time with Billy Bell plumbing, there are too many other plumbers out there, find another one. My advice..... skip steps 1-6 and go directly to step 7 My Billy Bell Plumbing Experience..... I had water seeping up from my living room floor and it was determined to be a pipe leak in the slab/foundation. 1) I contacted Billy Bell Plumbing to provide a quote for the repair. 2) Their employee came to my home and provided a quote for $4585 with one line explanation stating leak detection, slab work and pipe repair. 3) The insurance company contacted Billy Bell for clarification and were provided a new number $3096 with no justification. 4) Since Leak detection and Access & Restore are covered by the insurance, but the actual pipe repair is not. I contacted the employee that provided the original quote and asked for the following simple breakout of the quote a. Leak detection b. Access & Restore ( demo and restore slab to get access the broken pipe) c. Repair Broken pipe 5) The employee stated he would provide the details. a. day one.... No Quote details provided. b. day two ... The employee reaffirmed details would be provided by end of day and at the end of the day... No Quote details provided. 6) The owner of Billy Bell called and he refused to provide justification for his own quote. All he offered was a long list of excuses..... Who knows where they came with $4585 or $3096, I don't think they even know 7) Find a new plumber read more

Our pump failed and we called several plumbers, all offering appointments days later. Billy Bell sent a truck right away. Two guys showed up in a Billy Bell truck. They went to work on this senior citizen with the talking. Eventually they showed a work order and asked me to sign it before they started work. It had an 'estimate' on it that was way over priced but it was just an estimate. The job would be based on time and materials was what I understood. A check was given as a payment but was explained as just to get the job going, the real invoice would be paid afterwards. We are out of water, senior citizens and need the water back on asap. They were gone for 3/4 of the rest of the day while they went to the 'supply house' to get a pump and materials. When they returned they pulled materials off the truck, did the job and then wanted another check to complete payment. The story changed to I signed a contract to pay the entire estimated price. The 'demanded' the rest in a posture that reminded us of a threat. They refused to put in the well seal to keep out critters and bugs and left. We paid $3750 on their $4500 demand for a 1500.00 job. A $500 dollar pump and 2 hours work for 2 guys. The well is still unsealed after many requests for them to return. Leave a message that is never returned routine that a lot of crooks use. If it looks like senior abuse it is senior abuse. Two citizens in their 70s getting fleeced for a water emergency and the well is still unsealed after 2 years. The picture shows exactly how they left the job and it is still that way. Stay away from Billy Bell. He does not operate a business in a moral, ethical manner. He will rip you off and will not return our calls to come seal our well. read more

Billy Bell Septic - Electrical mess, unsealed well and trash. Pressure gauge and water filter uninstalled - Plumbing Near Me - Gainesville, Georgia

Had these folks move supply and drains for a half bath to a different part of the house, relocate a water heater and run a new buried propane line from tank to furnace - couldn't be happier. Price was absolutely outstanding, beating 3 other bids by a country mile, done sooner, and with better work than anyone I had ever used when I lived in metro Atlanta during the prior three decades. Can't say that I understand the negative reviews; Drake and Nick were professional, communicative and considerate. Maybe there are some bad eggs in the firm (or more likely, were), but not these guys. I plan to use them again in the very near future. read more

We called Billy Bell Plumbing on Feb 9, 2023 to unclog our sink. When they arrived , they told my wife the service charge would be $285. After unhooking the drain pipes they told her , because of the grease buildup, the charge would be $1300. She did not know what to do because everything had been unhooked, so she said , go ahead. They used a snake to unclog the drain and used a treatment substance. She paid the bill with a credit card. After I got home , she told me what the charge was. We could not believe the one hour they were in the house justified a $1300 bill. We have attempted to reach the owner to discuss the issue, but he refuses to take our call. Our advice is to avoid using Billy Bell Plumbing for any of your needs. read more

I was needing someone to diagnose and fix my well pump issues. I searched using Google and found this company. WORST EXPERIENCE EVER!! Not only did the tech want to replace everything at a price of $3200, but I got screwed on the cost of quote. Long story short steer clear of this company because a $3200 job ended up costing me a whopping $175!! read more

STAY AWAY FROM THESE GUYS, They provided me with a quote of $4585 for plumbing work (slab leak), however when asked to provide details for insurance purposes, they refused. Don't waste your time with Billy Bell plumbing, there are too many other plumbers out there, find another one. My advise..... skip steps 1-6 and go directly to step 7 My Billy Bell Plumbing Experience..... I had water seeping up from my living room floor and it was determined to be a pipe leak in the slab/foundation. 1) I contacted Billy Bell Plumbing to provide a quote for the repair. 2) Their employee came to my home and provided a quote for $4585 with one line explanation stating leak detection, slab work and pipe repair. 3) The insurance company contacted Billy Bell for clarification and were provided a new number $3096 with no justification. 4) Since Leak detection and Access & Restore are covered by the insurance, but the actual pipe repair is not. I contacted the employee that provided the original quote and asked for the following simple breakout of the quote a. Leak detection b. Access & Restore ( demo and restore slab to get access the broken pipe) c. Repair Broken pipe 5) The employee stated he would provide the details. a. day one.... No Quote details provided. b. day two ... The employee reaffirmed details would be provided by end of day and at the end of the day... No Quote details provided. 6) The owner of Billy Bell called and he refused to provide justification for his own quote. All he offered was a long list of excuses..... Who knows where they came with $4585 or $3096, I don't think they even know 7) Find a new plumber read more

Billy Bell plumbing was very efficient and effective in locating and resolving a challenging leak in a property I manage in Blairsville, GA. I will definitely request his service again in the future. read more

I had clogged under ground drains. They came out on time and were very professional and solved my issue timely.

Will overcharge and are unprofessional. $400 to come out and wanted another $815 to fix a leaking outside spigot on the house. The estimate was not in writing and my husband was told to go fix it himself if he didn't like the price. We went to Lowes and spent $20 to cap it off. They have plenty of complaints on other sites and the BBB which they have not joined and have a rating of an F. read more

I called Billy Bell Plumbing to fix a water leak the water company notified me. I requested a full home inspection to find possible leaks. The next morning the plumbers Cosy and Joss stopped by the house. They looked at the meter and determined the problem was in the main water line. So he immediately said I needed a new water line for $8,763.00 USD!! He didn't even look for the leak!. I called another plumbing company and they repaired the leak and did a partial reconstruction for 6 toilets for under 1,000 USD. I will never call Billy Bell Plumbing again. read more

This company is awful! DO NOT give them your credit card! They quoted a job at 6000 and before doing any work another person shows up and doubles quote, we said no they charged my credit card 6000 on Friday and 5400 on Monday , and they did no work! Obviously I've called my credit card company and had that taken care of I will be filing a police report tomorrow but you have been warned do not give this company a credit card it is a scam!!! read more

Drake and Daniel repaired our water main leak. The final price was 3 times higher than the estimate. I stupidly called them back to clean out our sewer line. HUGE mistake. They overcharged me again and left a huge oil sludge mess on a large area of our parking lot. I spent over 4 hours and $200 in materials cleaning it up. I requested a $350 credit. Owner (I assume-he never introduced himself) just came by and told me tough luck, it was my property and my problem. We'll see what a small claims judge thinks. Dave Weber Clean Machine Car Wash read more

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When the plumbers came and replaced one filter rinsed off the second one I had flowing water so I happily posted a good review 20 minutes after they left I had no water. I contacted the plumber that had just left the house he informed me that he was at another job already and that he would have to charge me another $400 to come back. I reiterated you just left I have no water I'm in the same scenario that I was when you got here. I was completely shocked by this !!!He repeated the same thing telling me that if I thought I could go under the crawlspace and remove the small filter I could do that!!!! I walk with a cane I am not able to do any filter replacing that's why I called the plumber. I just wasted $400 for nothing.! I feel completely taken advantage of. Warning stay away from this company!!!! read more

Thieves. They put in the wrong sized well pump and it burned out less than 6 months later. They Don't stand behind their work. Move on to another plumber read more

They quoted me $385 to assess my well issue. I agreed, but the charge was actually $400. The assessment was that I had a 50ft well with 20ft of water and to replace everything except the pressure tank would be $4600. That's a bit higher than the national average, so I decided to buy the parts at a big box store for around $1500 and did the work myself... based on their assessment. Here's the problem: the well isn't 50ft deep and there is only 3ft of water in it. They used a tape measure to test depth of well and depth of water, so you can imagine how surprised I was when I did the same thing with a weight and a rope. A total of 3ft of water... NOT 20ft. Really big difference. They have a lot of competitors in their area, so you have plenty of resources. They'll show up right away, use small talk to see how much they can charge you, then stick it to you. Best part? They called a few days later asking for a Google reference! I'm NOT kidding! I'd be really suspicious of their Google reviews... except for the 1-star review that has pictures of their shoddy workmanship. read more

Sorry I made an error on my previous review. I am still thinking about Doug and the way he handled the dispute. The owner is still not a good owner!!!! read more

We were in a desperate situation with flooding from all the rain. We had another plumber do some work who did not finish the job properly. Doug from Billy Bell's got here in a short period of time and was able to fix the issue in a short period of time! I would highly recommend this company! read more

Fast service. Did a good job. If you need emergency plumbing, give them a call. I ill cll them again if needed.

Called Billy Bell this morning for repair of water leak at my water meter, actually it was the pipe connection into meter. Paid $295 service fee for weekend service fee which I understood. The repair took 12 minutes, I timed them and consisted of cutting 12 inches of pipe, and reconnecting with two brass connectors. Total cost $935!! If I had the time I could have repaired myself for less than $50. I had to do it because I had a 20plus people coming to watch football. They all agreed price was OUTRAGEOUS and based on my experience they ALL will not use Billy Bell. Learn from my mistake and read the reviews because they are true. Brandon did the work satisfactorily, the other guy, Bill, who quoted the price from their "rate book" . As soon as I questioned the price, told Brandon to collect the service fee and leave. He sat in the truck the whole time. read more

Quoted 296 for sve fee was told it would be applied to cost of repair. They did not. Charged 1196 to use our glue and our old fitting faucet and did a patch job. Broke our wall left a mess. Left before turning water back on. Did not apply svc charge to total. Do not communicate after being contacted for credit back. Have said they would get acknowledged to me for 2 weeks now but nothing has been done. Horrible job. Would not recommend. Sub par work. read more

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Do not use this company. I was charged 1450.00 for a hot water tank including expansion tank. There is no expansion tank!! They come out and invent repairs, usually the same one over and over. they stretch their time out to add more hours, including their lunch hour. read more

I live in Cresswind at Lake Lanier in Gainesville. Bill Bell plumbing installed the bathroom in my unfinished loft. They finished the project on-time and at the price quoted. Special Kudo's to Drake and Matthew! They were the installation team assigned to my project. They were professional, technically expert, and always responsive. I highly recommend Billy Bell plumbing!!! read more

WARNING!!! Do NOT use Billy Bell Plumbing!!! Their slogan should actually be "call Billy Bell if you want to scream and yell". We were trying to support a local business and called him to fix an issue we were experiencing. The nitty gritty details are boring and not important. We stupidly did not look into him as if we had done so we would have quickly found he is an unethical, con artist that preys on people (especially disabled, women and elderly persons) in time of need. Let's face it, functioning plumbing in your home is a big deal that needs addressing fairly quickly. His Yelp reviews contain lengthy testimonials of example after example of the same type of scams over and over. He has an F rating with the BBB and is not allowed to be a member. The BBB site also contains story after story from other customers he has conned, scammed, threatened, overcharged, did shoddy work for, caused damage in their homes, etc... Part of his mode of operation is that he gives a price for the job and then when in the middle of it starts adding fees and making up other charges. After paying him $5500 over two days and thinking he was going to come back and finish on a 3rd day he instead showed up with two new estimates - one for almost 8K and one for almost 28K on top of what was already paid!!!!! I stopped payment on the checks I had already given him so that we could work out how to move forward, pay him for the work he did complete and get estimates for the damage he caused (I'll discuss that shortly). Needless to say we called for a second opinion. Both of the plumbers that came out (Banks Plumbing - but they only do outside work so they referred us to Innovative Plumbing) said he has exactly the reputation we saw online within their service industry and shared numerous stories of their own about his lack of ethics. Innovative Plumbing was able to fix the issue for 1K and it's worked great ever since. As for the damage he caused - he turned on a shower to check that a drain pipe was unclogged and walked away. This caused an overflow situation and it flooded our downstairs bathroom directly below where he was working. We had to spend $1100 to get it fixed. We didn't realize the extent of the damage for several days as the sheetrock started to absorb the water between the floors. Billy denied overflowing the upstairs bathroom when we tried to speak to him later to resolve the billing. When the incident happened my husband was talking to one of Billy's assistants when they both heard the overflowing water and ran to shut it off. We had to use 11 towels to clean up the mess below so it was not a small amount of water. We are involving the courts and due to where we live and where he operates we've had to go between both Hall and Forsyth. I've found he is VERY well known in both the courts and their employees, and that is not a compliment. I am sharing our experience in hopes that no one else gets involved with Billy Bell Plumbing. And please, always check out people you hire using online resources. We very rarely break this rule but the one time we did we were burned. Let our lesson pay it forward and save you the trouble. read more

It feels like this company took advantage of my daughter. charged over $800 to repair a broken pipe. 2 hours work and no real parts. $400/hour. What are they plumbing surgeons? Steer clear! Sure seems like alot of stories of preying on the elderly and new homeowners. How they sleep at night is amazing. read more

They preyed on us because they knew we didn't know about wells and pricing on well repairs. Not even BBB certified. We were way overcharged. Do not reccomend. Amelia Bernd wife of Johnny Bernd read more

MUCH TOO EXPENSIVE. Nice and repsonsive, but charged more than triple the market rate for high pressure cleaning of main drain line to septic tank. $2100. Others would charge about $650. read more

Came and repaired the shower cartridge today and quoted me outrageous amount for less than 10 minutes of work. Since it was an emergency I had to bite the bullet and paid for the installation. During this Covid time, both technicians showed up without a mask. I supplied all the parts for them as they came without anything, not even any accessories for being a plumbing experts. If anyone has any emergency situation in the future I recommend you call someone else as you will pay way too much for a simple job. read more

We called Billy Bell because we had a clogged drain, he was responsive and came within a few hours. He removed our toilet and began to run the snake to break up the clog. The machine seemed to be struggling so he was jerking it around pretty hard. Then he said something broke and he thought he had it fixed so he started running water, well it wasn't fixed and flooded the bathroom and went downstairs and flooded the ceiling of the bathroom downstairs. Now what a mess. Then he ran a camera down the pipe and said that the clog was outside. He dug a hole, found the clog and said that our septic was no good. He was here about 6-7 hours over the course of 2 days. We were charged $5500. He said to fix the problem the cost would be between 8000 and 28,000. We stopped payment on the $5500 check when we found out it should have been around $1800. We are now heading to court for damages. STAY AWAY FROM BILLY BELL PLUMBING !!!!! We have since had the plumbing issues fixed by a reputable company for a fraction of the cost. read more

Total rip off as a company. I called looking for a company to change out a garbage disposal that I knew needed to be replaced. The technician told me there was a $220 dollar assessment charge even though, I told him what needed to be done but it would be charged to the repair cost. He arrived at my house and confirmed that it needed to be replaced and told me the parts were roughly $400 for the disposal. The total to replace the disposal would be $1100 which I felt was super high but proceeded to let him change it out. The work was completed in roughly 30 mins and it does work fine but I do feel taken advantage of and price gouged. Then turns out the disposal was only $120. That being said, I won't be calling this company back in the future or recommending them to anyone else. read more