This was by far the best experience we have ever had purchasing a car. Initial trepidation because…read morewe thought maybe it was overpriced compared to the small private lots or private parties selling. But then we realized that you get a lit of peace of mind and assurance that its a good vehicle that you are buying when you buy through here . Test drive process and purchasing is a breeze. No pressure from our iconic salesperson, Janice. This place addresses all the things you hate about car buying and makes it better. By the way, we got an awesome single owner Subaru BRZ.

I would not recommend CarMax Lynnwood to anyone, and unfortunately, our experience purchasing a…read more2021 Mercedes-Benz GLA 250 for our 16-year-old son was extremely disappointing from start to finish. We paid cash in full for the vehicle. CarMax had no problem taking the money from our account immediately, yet when significant issues were discovered shortly after the purchase, the process of getting our money back was anything but immediate. After taking the Mercedes to the dealership for a thorough inspection, we discovered multiple issues that would cost more than $10,000 to repair. These were not minor cosmetic concerns--they were significant mechanical issues that made us completely uncomfortable keeping the vehicle. We promptly decided to return the car under CarMax's return policy. However, when we went to return it on Thursday, we were told that the soonest CarMax could issue our refund check was Monday. That is incredibly frustrating when you consider that CarMax was able to take our money immediately when we purchased the vehicle. We paid cash specifically so we could have the flexibility to purchase a reliable vehicle for our son, who is extremely excited about finally being able to drive. Instead, because CarMax could immediately withdraw our money but could not immediately return it, we are left without access to those funds for several days and unable to move forward with purchasing another vehicle. The customer service was equally disappointing. Denise was extremely unprofessional, and throughout this entire process, I found the staff at the Lynnwood location to be unhelpful and unwilling to take ownership of the situation. We repeatedly had to try to figure things out ourselves rather than feeling like anyone was actually advocating for us as customers. I understand that used vehicles can have issues. What I find unacceptable is the combination of the condition of the vehicle, the significant repair costs discovered almost immediately after purchase, and the lack of urgency and customer service when we tried to return it. Buying a car--especially a first car for your teenage child--should be an exciting experience. Instead, this turned into an incredibly frustrating and stressful one. I would never recommend CarMax Lynnwood based on our experience, and I will not be purchasing another vehicle from CarMax.

From the moment I reached out by phone to inquire about a vehicle, Chanelle greeted us with such a…read morewarm, bubbly, and welcoming personality. She immediately made us feel comfortable and genuinely cared about helping us find the right car. As a mother herself, she understood the importance of choosing a safe and reliable vehicle for a growing family. She worked closely with us to make sure we stayed within our budget while also finding a car that I truly loved. Every single one of my non-negotiables was met, and I drove away with my dream car at the perfect time as we await the arrival of our little one. We're incredibly grateful to Chanelle and the entire team at Enterprise Car Sales for making this such a positive, stress-free experience. We will absolutely be back for future vehicle purchases and recommend them 100 times over to anyone in the market for a new car!

I just want to take a moment to recognize Larry Barich for being helpful, professional, and truly…read moreamazing to work with! He made the whole experience at Enterprise Car Sales, Seattle, so much easier and was always willing to answer questions and make sure everything was taken care of. You can really tell when someone genuinely cares about helping their customers. The experience has been nothing but positive and having someone like Larry Barich there makes such a big difference. I would recommend him and this dealership to anyone looking for a great experience! The Sales Mgr. was also very helpful, and the technicians did a fine job doing a final tune-up! With this Enterprise Car Sales office you can find a top-quality used vehicle.

We had a wonderful car buying experience yesterday in buying a new Outback from Wendy Cummings…read more(sales) and Dan Lambros (financial director). I started by contacting Costco to use their car buying program. They said Carter in Shoreline would be the appropriate dealership and in short order Wendy called me to get things started. Everything was done in one day as we needed to view and drive many pre-owned and new cars before making a decision. Wendy was extremely diligent and patient, spending most of her day showing us options, discussing pros and cons of each and ultimately using her years of experience to help us make a decision. Dan stayed late on a Friday night to complete the paper work and get us on our way. Never ignored, pressured or disappointed in any way. Just a highly professional and first rate car buying experience.

Sadly we did not receive our $50 test drive gift card. We came in for a visit and spent a couple…read morehours going over vehicle details with our sales associate. I followed up in a few weeks and nothing. It's been over two months now. Sad & Disappointed.

Ron took good care of us before and after the sale lots of Japanese vehicles good prices and good…read moreafter the sale service.

Don't waste your time, avoid this place…read more The vehicle we came to look at was priced far above what it was worth at fair market value if it had NO history. Especially considering its history of a severe accident, this pricing was definitely a scam to the extent I thought it was a mistake. When we brought up our concerns about the history, they weren't interested in negotiating it at all, and seeing other reviews that seems to be a recurring issue here. After looking at the rest of the makes that we came for, we got the same impression across the board. We left feeling like they were hoping someone wouldn't do their homework before buying. Thankfully, we kept looking and found the same make and model at Allwheels on Evergreen for a completely fair price from people who were honest and easy to work with. Also worth noting, they heavily incentivize giving them 5 star reviews online and give bonuses for doing so. The average you're seeing is a result of that. Take it from a real person, not someone incentivized to give them 5 stars. Save yourself the time and go to Allwheels.

I just bought my second car through Elliott Bay Auto Brokers, and once again Pat made the entire…read moreexperience exceptional. Before coming back here, I visited several other dealerships--and as a woman shopping for a luxury car, I unfortunately dealt with a lot of salesmen who either tried to take advantage of me or completely dismissed me. Pat was the complete opposite. He was incredibly patient, respectful, and genuinely invested in helping me find the right fit. He pulled up five different luxury cars for me to test-drive--back-to-back--never once rushing me, and did it all with a smile. At one point another customer came in who was looking at a more expensive vehicle, and even then, Pat stayed focused on me and made sure my experience stayed the priority. That meant a lot. Pat is knowledgeable, honest, and someone you can trust in an industry where that can be hard to find. If you're looking for a stress-free, transparent, and actually enjoyable car-buying experience, ask for Pat. I can't recommend him and Elliott Bay Auto Brokers enough!

I purchased a 2017 BMW X5 M from here. Six months later, I get a check engine light so I take it to…read moreBMW Northwest. Turns out the dealership cut corners by not replacing all eight spark plugs and ignition coils to save on costs which led to the vehicle having a drivetrain malfunction. Car needs an entire new engine and the extended warranty service (Prosidium) I purchased from them denied my repair claim. The dealership sold me the car with oversized rear tires which automatically voided the service contract before even driving off the lot!

You won't get much, and it'll take a few days or them to show up, but they'll haul your car without…read morelast-minute, vague threatening haggles from some junkyard gorilla who's already hooked up your car. For relatively painless removal of a junked car, I recommend them.

First phone call. Nick was extremely helpful, efficient. Cash in hand within 24 - 36 hours of…read moreour phone call. He talked car honestly, fairly with us. I had reached out to other car buying businesses online. I would not recommend initiating this process online. I WOULD however recommend Emerald City Cash For Cars and highly recommend Nicholas (Nick)! Thank you for your attention and care, Nick!!!

Looks like I'll be another one star reviewer. I really…read morewanted this car. I was ready to pay cash that day, but it was a two hour drive each way, so I wanted to hammer out the deal before I got there. Tom the sales guy I first worked with seemed nice enough. I asked him for his best price, and he dropped it by $350. I could live with that so I asked for an out the door quote. Everything looked good, but there was an "anti-theft" add-on for $599. I told him I didn't need or want that, so please take that off the quote. Tom dug his heels in and said he couldn't take that off. He said it was his company's policy to include it. I said if it's not a legal requirement, I don't want it. I know it's just an overpriced gimmick for their bottom line. I see other reviewers have questioned this particular dealer add-on too. Then he said he would remove it, but the cost of the car itself would go up by $599. I have no idea why he thought that would appease me. Things were starting to feel slimy. Then, John, a sales manager texted me. I told him I like everything in the quote, but I don't need or want the anti theft package. John then made the poor decision to start telling me about crime stats on Hwy. 99 and a stolen car that was recovered "just the other day". I live two hours away in a small town. Scare tactics don't work on me. I'm a tough old broad and didn't get to be my age by being gullible. They lost me. I don't know if it's because I'm a woman or not, but at that minute John became the poster boy for unethical used car dealers. One reason I prefer texts over phone calls is that I have proof of all the interactions. I still like the car, and there are a lot of similar vehicles out there. I probably dodged a bullet by giving this one a pass. I'm sure there are people that will say they had a good experience with this dealer, but out of 20 reviews, 15 of them are one star. Your mileage may vary.

Made a deposit to purchase a car, paperwork for work to be accomplished on the car was not…read morecomplete, salesman said not to worry about it. I was uncomfortable with that so I decided not to move forward and cancel the transaction, without signing any documentation or contract. Now they're keeping $500 of my deposit. These are not on businessman.

Would give fewer stars if I could was told they would pick up my car between 1 and 2 and they never…read moreshowed I waited until 5 before I gave up and went with a better business. Use someone else if you can cause this place was a joke.

My old car was on the city street and kept getting marked for towing and once I lost the keys I…read morecouldn't get it moved. In a panic on a Friday I called these guys to see if they could help before it got impounded. They were able to come out within a couple hours and towed away my junk car for free. What I expected to be so much hassle was made so easy, definitely recommend these guys!

First visit. I had a scrap auto part and had read it was worth some coin, so I brought it in to…read morePacific Surprised to find the yard on a busy street near the ballparks: convenient! Almost hidden in plain sight. Yards get a bad rap for trying to rip people off. Not in my one experience: I got what Google said was being paid for the part and weight. I had visited yards with my dad long ago: some of the fun was seeing what people discarded. But here they pretty much removed the scap immediately: about as clean as one could imagine for such a business. A bit overwhelming for a first-timer. Now that I know the ropes, I could be smoother and maybe give the extra star (note: 5 stars is Far Exceeding expectations, involving walking on water. 4 is above average and is a great score. 3 is what a run of the mill experience gets)

Very helpful and honest. On my most recent visit I was happy to receive a higher price than what…read morewas quoted outside. After leaving I mistakenly thought I left my sun glasses there and the nice lady who answered the phone looked and asked around for them immediately. I'll definitely go back, but then again I've already been recycling there for many years.