I just bought my second car through Elliott Bay Auto Brokers, and once again Pat made the entire experience exceptional. Before coming back here, I visited several other dealerships--and as a woman shopping for a luxury car, I unfortunately dealt with a lot of salesmen who either tried to take advantage of me or completely dismissed me. Pat was the complete opposite. He was incredibly patient, respectful, and genuinely invested in helping me find the right fit. He pulled up five different luxury cars for me to test-drive--back-to-back--never once rushing me, and did it all with a smile. At one point another customer came in who was looking at a more expensive vehicle, and even then, Pat stayed focused on me and made sure my experience stayed the priority. That meant a lot. Pat is knowledgeable, honest, and someone you can trust in an industry where that can be hard to find. If you're looking for a stress-free, transparent, and actually enjoyable car-buying experience, ask for Pat. I can't recommend him and Elliott Bay Auto Brokers enough! read more

I purchased a 2017 BMW X5 M from here. Six months later, I get a check engine light so I take it to BMW Northwest. Turns out the dealership cut corners by not replacing all eight spark plugs and ignition coils to save on costs which led to the vehicle having a drivetrain malfunction. Car needs an entire new engine and the extended warranty service (Prosidium) I purchased from them denied my repair claim. The dealership sold me the car with oversized rear tires which automatically voided the service contract before even driving off the lot! read more

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I had a great experience over the course of the last several days purchasing my 2016 Porsche Macan S. Dan Lee was my salesperson and I worked with Vivian once I stepped into the finance office. I was treated with respect every step of the way and enjoyed the conversations I had with Dan throughout the process, he made it a fun experience. Vivian got me a finance rate I was thrilled by (even better than my BECU rate which really surprised me!) and was an absolute pleasure to work with as well - I used to sell cars back in the day and people in finance are often very pushy with extras and extended warranties. I really appreciated that this was not the case this time around! If you find something you like here I would definitely recommend purchasing a used car from this dealership (or a new Ineos Grenadier, I didn't even know they had an allocation for these which is really cool!). read more

Elliott Bay Auto Brokers & INEOS Grenadier - Car Brokers Near Me - Seattle, Washington

Cami was great to work with, she was very responsive and not pushy like other salesman I've worked with before. Will definitely be returning to EBA for my next car. read more

I bought a Porsche macan turbo from Elliot bay auto and the experience was excellent. This is the second time I've purchased a car from them and i highly recommend. Steve Lewis was on top of everything, offered a fair trade on my car and got me in and out of the dealership. On top of it, the car originally had one set of keys at purchase, but two months later Steve called me to tell me that they had found an extra set of keys! Way to follow up, it's truly appreciated. read more

Elliott Bay Auto Brokers & INEOS Grenadier - Porsche macan - Car Brokers Near Me - Seattle, Washington

My husband having been in the automotive industry for 39 years, he has seen a lot of great dealerships and tons more that are just horrible. Elliot Bay Auto Brokers will meet and exceed your expectations, especially if you are buying a car sight unseen from over 3000 miles away like we did. Our salesperson, Liz was phenomenal and was very attentive and responsive. The sales managers Kevin and Sean were very helpful and provided us the confidence to buy from them as we couldn't be there in person. Vivian in finance was professional and got the job done with perfection. The dealership also assisted us with taking the Mercedes-Benz to an independent automotive repair shop for a full pre-purchase unbiased inspection. We were so glad they offered this service and this gave us so much confidence in EBA. The car arrived to us in Florida in great condition and was exactly as described. Our car looks Brand New!!! We highly recommend them for all your luxury vehicle needs. We definitely are going to be calling Liz for our next purchase. read more

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Awesome group at EB!! Pat is the absolute best. Finance was smooth as silk with no surprises and no hard upsell

Overall experience with our sales rep Matt Rodhe was nothing but exceptional. He allowed my wife and I to test drive several different models that were on our shopping list without hesitation. If we could, I would give that part of our experience 5/5 stars. We came to Elliot Bay based on the experiences of our family (who purchased a 2021 GX460 from them weeks prior), co-workers and our car enthusiast group Avants. Typically, we would send any pre-owned vehicle that we are considering through a pre-purchase inspection either at Group 2 Automotive or Broadstroke Associates (for any BMW/Mini purchases), but based on the visual inspection, 30 minute test drive, and the reputation that the inventory at Elliot Bay Auto was the best of the best, we went ahead and purchased without going through the PPI process. Our mistake. As we were waiting for our turn in the finance office to sign paperwork, I spent some time going over the Cayenne again. A couple of items were discovered: 1) The BOSE audio system was inoperable. This was not due to a radio code but rather a faulty speaker amp. We brought this up to the manager James, and he was apologetic that this was missed during their in-house vehicle inspection and reconditioning. 2) As I was moving the vehicle around in the indoor garage, I noticed a hard shift from Reverse to Drive/Drive to Reverse. This was not present during our test drive. I'm assuming that once the fluids in the transmission warmed up that this issue became kore evident. As an enthusiast, I know that this is usually remedied by a simple ATF drain and fill. No biggie. After signing paperwork we were on our way home. This is when things started becoming progressively worse. Upon acceleration, the transmission was displaying signs of slipping and again hard shifting from 2nd to 3rd gear. I called my mechanic as well as Porsche of Bellevue, described the symptoms and both technicians were confident in stating that this 2016 Cayenne had a bad transfer case. Something that would have been impossible to miss if this vehicle was in fact inspected by Elliot Bay's in-house technicians. Luckily, Porsche had recently extended their warranty on the transfer cases in all Macans and Cayennes of this generation. However, we are now out of a vehicle until Porsche can service the vehicle and allocate a replacement transfer case. With the global delays in parts and shipping, we could possibly be out of a vehicle through the holidays. Elliot Bay refused to provide any sort of remediation in form of a loaner vehicle (even if it was a cheap wholesale trade in) until the repairs were sorted out. Lessons learned: 1) Don't trust the dealerships inspection and reconditioning process. 2) Pay for the third party pre-purchase inspection to save your family the headache. Yes, we were offered a warranty, but we believe in putting that money in an interest bearing account than financing it. read more

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Elliott Bay is one of the best dealerships that I death with. I got my dream car from them which is unique and amazing car. They are very respectful kind honest and problem solving people. I got an Alpina B6 from them and a week later at the bmw dealership we count found find the keys for the hubcaps. Bmw coated me for $1800 to replace everything and I call the ElliotBay they didn't even question me. One of the managers said "don't worry if we didn't give you the keys we will definitely take of the cost"which they definitely did. I can't imagine if I got the car one of those iffy dealerships there is no way they would do anything about it and hey would simply deny it. So I definitely recommend you EBA because of the wonderful attitude management professionalism honesty and respect. Three of my friends got cars from them as well and we are all very happy. Zero problems. I'm beyond happy to deal with a dealership like EBA. Thank you guys very much read more

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I called yesterday and spoke with Liz/Lizzy. I asked questions on the warranties on their cars and extended warranties. Lizzy was able to go into detail and somewhat answered the question. Lizzy then inquired if she could take down my contact information, I explained that I wasn't comfortable sharing my information and that i could take down her name in the event I moved forward with a vehicle there. She persisted in obtaining my information, even after I explained it's a personal rule of thumb for me and that I'd take down her info. She persisted again. At this point, I politely explained that I would look at the inventory online and then proceed tomorrow / in the coming future. She asked a total of 3x instances after being told no. What aggravated me above all was the text message she sent....asking me if it was okay for her to text me.....even though I spent 90% of the call explaining I did not want my information stored or to be contacted. I sincerely appreciate Elliot Bay Auto Brokers for showing me who they are, I won't be doing any business with a company that cannot simply understand and respect the boundaries of potential clientele. read more

Gary Weiss was an amazing salesman. He has tons of luxury car knowledge and you can tell he loves to share. He listened to our wants and needs and found us exactly what we were looking for. It's nice to have a salesmen not try to push you into something you are uncomfortable with. The entire process was painless and everyone at EBA was very friendly. We will definitely buy another car from Gary @ EBA next time we have a need. Also we would definitely recommend using them to anyone looking for a quality used luxury car. read more

Elliott Bay Auto Brokers & INEOS Grenadier - My beautiful new car! - Car Brokers Near Me - Seattle, Washington

My second review - my first regarding Pat was, and still stands, as stated. Everything after I drove my car off the lot was a FIASCO at best and the amount of time I spent trying to get issues resolved - made this purchase incredibly expensive, time consuming, and beyond frustrating. And based on the majority of the last few reviews I'm reading - sounds like some issues need to be addressed by management. They cut two incorrect checks to my credit union to pay off my trade-in. They called me to let me know that I owed them a few dollars for my license and I could pay them when I came by to pick up the plates. I had already stopped by over a week ago, picked up my tabs, and they issued ME a refund. They called me back to let me know they would 'waive' the money I owed them for all the issues and I laughed - and said you can't credit me something I don't owe you. It took at least 15 emails and phone calls, the majority of which weren't returned, including a letter to Jim, the President/Owner (22 days ago), to get my car paid off with a CORRECT check - AND this was after my bank withdrew a payment - almost THREE (3) weeks AFTER I bought my new car. It is a comedy of errors at its best. Unprofessional. No follow-through. Just plain ludicrous. My ROI on purchasing this car - doesn't exist. Just an immense amount of frustration and disgust. Highly recommend that you look elsewhere when considering a new car. read more

I was trying to work with Steve on a deal! He low balled me on my trade and then basically acted like he didn't want or care for my business! I offered a 3k deposit to hold the jeep after my finance application was approved and he told me he couldn't hold it and was extremely rude and stuck up! I would never work with them and would never want Steve as a sales man! Worst experience ever! I guess Steve doesn't know what green money is and a deal that was so close to being closed but thought he could out smart a young blond woman! Horrible business manor to say the least read more

Overall experience with our sales rep Matt Rodhe was nothing but exceptional. He allowed my wife and I to test drive several different models that were on our shopping list without hesitation. If we could, I would give that part of our experience 5/5 stars. We came to Elliot Bay based on the experiences of our family (who purchased a 2021 GX460 from them weeks prior), co-workers and our car enthusiast group Avants. Typically, we would send any pre-owned vehicle that we are considering through a pre-purchase inspection either at Group 2 Automotive or Broadstroke Associates (for any BMW/Mini purchases), but based on the visual inspection, 30 minute test drive, and the reputation that the inventory at Elliot Bay Auto was the best of the best, we went ahead and purchased without going through the PPI process. Our mistake. As we were waiting for our turn in the finance office to sign paperwork, I spent some time go over the Cayenne one more time. A couple of items were discovered: 1) The BOSE audio system was inoperable. This was not due to a radio code but rather a faulty speaker amp. We brought this up to the manager James, and he was apologetic that this was missed during their in-house vehicle inspection and reconditioning. 2) As I was moving the vehicle around in the indoor garage, I noticed a hard shift from Reverse to Drive/Drive to Reverse. This was not present during our test drive. I'm assuming that once the fluids in the transmission warmed up that this issue became kore evident. As an enthusiast, I know that this is usually remedied by a simple ATF drain and fill. No biggie. After signing paperwork we were on our way home. This is when things became progressively worse. Upon acceleration, the transmission was displaying signs of slipping and again hard shifting from 2nd to 3rd gear. I called my mechanic as well as Porsche of Bellevue, described the symptoms and both technicians were confident in stating that this 2016 Cayenne had a bad transfer case. Something that would have been impossible to miss if this vehicle was in fact inspected by Elliot Bay's in-house technicians. Luckily, Porsche had recently extended their warranty on the transfer cases in all Macans and Cayennes of this generation. However, we are now out of a vehicle until Porsche can service the vehicle and allocate a replacement transfer case. With the global delays in parts and shipping, we could possibly be out of a vehicle through the holidays. Elliot Bay refused to provide any sort of remediation in form of a loaner vehicle (even if it was a cheap wholesale trade in) until the repairs were sorted out. Lessons learned: 1) Don't trust the dealerships inspection and reconditioning process. 2) Pay for the third party pre-purchase inspection to save your family the headache. Yes, we were offered a warranty, but we believe in putting that money in an interest bearing account than financing it. read more

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They were the lucky dealership that got me to sell my car to them because I was tired of all the lies I had heard for one week. Some blah blah story about my brakes being totally shot. The look on his face when I called bmw service to get my service records, suddenly a phone call his service shop and voila, the rear brakes I just serviced were fine and the offer was higher. I should've walked right then but I was tired. Truly, what was sad is I came to this dealer because I bought it there and had a good experience. Shame on me for believing they were honest people. So I drove out of my way to a dealership to get a terrible experience and they ultimately still got my car. They wouldn't care that they had my loyalty because they don't care about it, just like they probably could care less about me leaving this review. Thank you Elliott bay for killing my love for cars. I actually thought I had found a place I'd do business with regularly but I was wrong. Congratulations, because you don't care about my business or my loyalty then you truly do get the last laugh. Buy a round for the team with all the profit you made from the lies you tell. I guess I'll be subject to leasing new and buying old beaters until the wheels fall off. No automobile is nice enough to be treated this way. read more

Show up at 0900 for an appraisal meeting, staff has no idea what is going on a run around looking for someone to appraise my car. 25 minutes later a gentleman shows up and takes my keys to take a look at it. (They don't use any gloves or anything so keep that in mind) He returns, tries to butter me up like a typical dealer. We talk and I let him know that the person I set the appointment up with was aware of my tight schedule that day. He said no worries, and he will get back to me with potential offers and options.... This was two weeks ago and no one returns emails or has sent any information. Thanks for wasting my time. read more

absolutely horrendous and rude GM, called me and threatened me to take my one star review down from Google Maps, the Sales Rep Khoa didn't let me test drive or care about any other options, let me walk out with zero regard at all. never bringing any business to these people read more

Not to be a Karen but Let me tell you about Pat. The second things don't go his way, you're treated like shit. He thinks that because he's an older man that he can talk down to you if you're younger. Back story, I was in a car accident and was in the market for a new vehicle. I thought EBA was the place for me. The dealership is nice and everyone seemed very professional. Well, we were looking at a 4 series they had but decided to get something cheaper u til our lawsuit is finished. Needless to say, Pat didn't like that. And immediately assumed that it was because I couldn't afford it. Well, I was gonna go back but not now. read more

Elliott Bay Auto Brokers & INEOS Grenadier - Car Brokers Near Me - Seattle, Washington

I just want to thank EBA for not working with me on a base model of a Lexus ES350 with little features not even navigation and allowed me to walk out the door without knowing what I had in my pocket or even my 811 credit score. I ended you with a luxury package Lexus with all the bells and whistles plus less mileage for a cheaper price and a great price for my older Lexus. GOOD JOB ELLIOTT BAY AUTO BROKERS! Thank you humbly read more

I worked with Matt ... inquired about a car, found out it came in that same day, and he sent me a personal video showing me the car (before they reconditioned it). He was always very responsive on text messages and email. Very thorough. Very nice to work with. Not at all like sleasy car salesmen. I'm actually still shocked at how hospitable and easy he was to work with. I will, unquestionably, look up EBAB again for future car purchases and would absolutely recommend to others. For comparison, I had gone to a big-time dealer 5 days prior to look at a similar vehicle and while they were also low-pressure, they were not as responsive and they were way over-priced for their product. EBAB, in all of my research, was definitely fair in their listed price for the product. read more

I did a Kelly Blue Book inquiry online to sell my car, and when I got a response from an auto broker I was immediately apprehensive, especially since we had to travel from Bainbridge Island to Seattle. I had mental horror stories of getting a lowball offer and having to take it to avoid the round trip in vain. What I envisioned and what actually happened were two vastly different things. When we arrived at Elliot Bay Auto Brokers we were greeted warmly. The showroom is immaculately clean, and Olivia Allfrey in Sales was very polite and professional. As for my fears on pricing...they actually offered my $400 ABOVE the Blue Book valuation. The entire transition took about 15 minutes, and Olivia even arranged for a shuttle driver to take my wife and I back to the ferry dock. I would highly recommend EBA to anyone either looking to sell or buy a used car. read more

This review update is for Kurtis D in the service department. He was extremely helpful and efficient in helping me resolve my issue! I bought my car from them in 2017 and have had no problems with it. About 3 weeks ago a nail in the road completely punctured the wall of one of my tires (my first flat tire and first opportunity to use the spare that came with the car) but when I went to put the spare tire on, it was too small and I was stuck. A couple days later after my issue was resolved I contacted EBA and explained the situation, and how due to the wrong spare tire size I was out a lot of time and money. They explained to me that the spare that came with the car had been there from the previous owner (it was a trade in) and DESPITE none of this being EBA's fault, Kurtis quickly ordered me a new spare in the right size and gave it to me at no charge. He was extremely polite and professional and I am so grateful that they were able to help me out! Thank you Kurtis :) read more

I need to post this so other people know what they're getting into. I had one of the most unprofessional interactions with a salesperson I've ever experienced, this man berated me like I was a child. He was repeating himself over-and-over about how much my insurance underpaid me and it was the condescension that really put the cherry on top. read more

I attempted to sell via Kelly Blue Book guaranteed offer which stated $1875. I had marked all doors as minor scratches on my 2003 Hyundai Elantra. They tried to tell me that they would have to repaint the car and then offered $500. This was insulting! No one is going to repaint minor scratches on a 2003 car. I will never Elliott Bay Brokers again. KBB private sale estimated the car was worth over $3000 and I sold privately for that amount to the first person who looked at it. Avoid this dealership at all costs. How stupid do they think we are? Signed insulted intelligent woman! read more

I have purchased several cars from Elliott Bay over the years and I don't have any complaints about their service or quality of inventory. They are kind and don't try to game the buyer...which I appreciate as a woman and car enthusiast. I recently sold a car to them as well. The whole transaction was smooth and I recommend them to friends and family. read more

They submitted my application to a lender without my signature or approval!! WHAT?!?! My husband and I went there a few days ago and we were looking at purchasing 2017 Mercedes Benz SLC 300 roadster and Bob, the salesman suggested that we may want to evaluate other lender options to obtain a better interest rate to reduce the monthly payments. My husband conveyed that we didn't want multiple credit inquiries on my credit as we are in the midst of purchasing a home. I had Capital One financing preapproval that didn't impact my credit (per the Capital One website) & wouldn't unless the dealership submitted the loan application paperwork to them. We both conveyed that if there were other options, we wanted to determine if we would utilize them (if we would send loan applications) to whom, and how many. Bobby (sales manager) then asked my credit score, and said that he needed to do soft inquiry, run my credit score to see what options would be available. I told him what my credit score was, and he said that it was something they could work with. He insisted though, that he needed to run my credit himself and see it. We reiterated the importance of not submitting any applications to lenders that would result in a negative hit on my credit score until we discussed it. Bobby then conveyed that he needed my social security number and asked me to fill out the application form. He said, "I won't submit this to any lenders without talking to you - I just need to pull your credit score. As a matter of fact, don't sign the bottom of the application, which gives me permission to submit this to lenders." So, I completed the form & did NOT sign it. I then once again reiterated the criticality of not submitting to any lenders. Bobby and Bob both said, "OK". They came back & said, "Capital One approved it. My husband said, "Wait - you just submitted my wife's application to a lender, which we specifically said we did NOT want to do and the dealership form is not signed by her. Submitting my information to a lender WITHOUT my consent and signature is NOT LEGAL. We called the next day to speak with the GM, Mitch Mattson on Thursday - they said he wasn't in on Wednesdays or Thursdays, so we wrote an email the same day; no response from him and had to call three days later. We finally got Mitch, the GM who was rude & condescending. He talked to me like I was stupid like I had no clue, and as if I didn't know what I was talking about...that is until my husband got on the phone. Then all of a sudden, he changed his tone...and wanted to be somewhat amicable. Oh, so because I am a woman, I don't know what I am talking about? And tell me, is it because we are people of color that you assume you can do whatever you want, apply for loans without our permission, ignore us, and then have the audacity to be rude? Really? It's MY credit, MY $$$, and MY decision. If I am going to spend my money somewhere, I value integrity, honesty, transparency, and respect - which I DID NOT receive from them! read more

I just sold my late father-in-law's 2017 Audi A4 that he purchased in late Feb-2021 from Elliott Bay. He put less than 700 miles on the car in seven months. The purchaser of the car pointed out that the front tires had 2012 manufacture date and were cracked on the sides (probably from the sun). To me, this does not invoke a lot of confidence in the integrity of the company. read more

My wife and I went here a few weeks ago after we saw a Mercedes G65 listed for sale. We showed up and were greeted nicely. The salesman let us go on a test drive without even joining us, and so far it was a good experience. Once we got back, we asked the salesman about some of the issues we saw with the car and if they would fix them. This was after they told us it was already reconditioned but the seats were very dirty (light beige color), the windshield had been replaced but the wires for the antenna were sheered off and there were some other minor issues. Would have been not a big deal except this was a $100k+ vehicle. Once we started talking price and trade in, things took a turn. We talked about trading in our Mercedes G550 but the sale manager showed up (Bobby, I think?) and decided that he was going to go down the path of insulting our car's condition (which wasn't even onsite) and then proceed to tell us how everything is going to fall apart on it therefore they need to low ball us on the trade in. I understand if they can't give me anymore money for my car (which I told him many times) but he really wanted to scare me into a deal. He proceeded to tell me that the engine in my car was more complicated than even an S550 or E550 (nope not true), it is going to leak oil (nope not true), that the suspension would need to be replaced before they could sell it (another lie.) Then he proceeded to show me "comps" with higher miles with much higher prices but he justified that by claiming they had magically made up AMG option packages that didn't exist in those production years. I understand that they are a business and need to be profitable. I don't understand why they need to lie and use scare tactics. To top it off, they had another customer negotiating on the same car at the same time. At the end another salesman took the keys because apparently the other customer came to an agreement. Not sure what they would have done if we also signed at the same time, seemed a bit confusing. All in all, we ended up going to Mercedes of Seattle to go order a new one rather than deal with lies, manipulation, scare tactics and nonsense over a vehicle that is just another Manheim auction flip. read more

The dealership is very nice and upscale. However - I don't feel like I can trust anything they say. They will tell you how their cars are "completely reconditioned" as if they are going above and beyond to take care of any detail on the vehicles. It sounds great, but doesn't really deliver. I was told the vehicle I was looking at had back seats that "looked like they were never used" - first thing my wife and I noticed was wear marks from a car seat. I asked whether they knew that recent maintenance due was performed, which included changing transmission fluid. Kelli tried telling me their reconditioning would have taken care of it, which was not true. I'm not sure if she doesn't know anything about cars, or thinks that I don't. I was told the previous owner carefully maintained the vehicle - I found a receipt in the glove box for rear brakes where the mechanic noted that the owner had run the brake pads all the way down to the metal backing plate. Not very meticulous if you ask me. There were blemishes on the outside of the car that would have been taken care of by any dealer, but were missed - including some prominent spots with paint missing and visible rust. They said they would fix it. Maybe so but I've bought enough cars to avoid promises to fix something after the purchase. When I asked for more details about maintenance performed in their reconditioning report, Kelli was quite rude on the phone. I won't be going back. read more

Gary Weiss was our salesman and at first he was very funny, pleasant and not pushy. I inquired him again a couple of months ago (March 17th) about finding another E class for me. I was looking for a 2017 E class, 4MATIC in white with beige seats. I know that when he was talking to us when purchasing our other E class he was talking about how they get a lot of different cars in all the time. I didn't think it'd be that hard to find a car like that, heck, I could do it on cars.com but I wanted to buy from EBA. I wanted to buy from Gary. Gary replied to me saying for me to do the car finder to find exactly what I want, but I had just told him what I want. I replied and said "okay, I'll do it later tonight". I went on there and put in exactly what I'm looking for. I was expecting a reply from him but I didn't get one....UNTIL MAY 1ST asking if I ever did the car finder request. I really wanted to do business with this company again and give them another chance but I just cannot. Gary and Mitch knows what my dad does for a living and knows that I wouldn't inquire on something that isn't achievable for us. (We'd easily sign the paperwork for the car if it was the correct one right away). I'm not one to mess around with anyone's time or money when looking to buy, either. I tried to give Gary the benefit of the doubt after what happened with the windshield situation but it showed me that I shouldn't work with them again. I wouldn't recommend working with Gary, but when I had talked to Mitch he was nice and he was the one who reached out to me about the windshield. I'd recommend Mitch over Gary due to lack of compassion and understanding. I do not want a phone call to figure this out because if he wanted to make a sale, he could've texted back maybe two months sooner. read more

Elliott Bay Auto Brokers & INEOS Grenadier - Just in case nobody believes how long it took for Gary to get back to me. - Car Brokers Near Me - Seattle, Washington

We just left the showroom a while ago with a very big disappointment. I was about to look at the red Lexus. I saw it I like it, and with potential to buy it even today. We walk in.. nobody looked, nobody said hi, no approaching, none of acknowledgement. We looked around and saw a couple guys walked around. One guy look like he was busy helping people. We still waiting... nobody came... I looked around tried to make eyes contact Nope nobody. Then the guy at the counter with glasses wearing black polo I think.. saw us but just ignored. Ok maybe he is doing something. I'm still waiting patiently. That was already about almost 10 mins. Then! Suddenly there was a couple walk in with expensive handbag. That guy with the glasses just look over us and said hello to them!!! Well,, I turned around walked out I was mad and disappointed. Just because we don't look nice and rich doesn't mean you won't have a chance to sell the car. I was just finished yoga class so yeah I was wearing my yoga outfit and my husband was wearing just casual. The point of the review is I just don't want anybody to have this bad experience from the company and your attitude to be a seller (an expensive seller) shouldn't be like that because you've never know who is gonna be your customers. read more

Purchased from Elliot Bay 2 years ago. My wife and I visited their location mostly based off of advertisements stating that they offer no hassle pricing and/or don't use regular used car sales gimmicks. We came to find that they are the same as all other sleazy used car lots. We found a car we were interested in and proceeded to wait around in the office of a sales person for hours while they "went to the sales manager" to "discuss our requested pricing" as well as "discuss" pricing on our trade in. After going back and forth and getting frustrated I went to leave and they wouldn't give me my keys back for my potential trade in. They refused to give them back to me and attempted to make me feel guilty for wanting to leave (another sleazy tactic). They finally agreed to give what I wanted on the trade in (another tactic) and by the time the paper work came around the total was $500 less than they agreed to. Knowing that I was already too burned out from hours of sitting it seemed to be yet another sleazy tactic assuming that I didn't want to deal with re-negotiating and re-doing all the paper work. On top of everything else they "warranty guy" upstairs was very condescending and rude while continuing to push their additional warranty packages. After multiple attempts to convince myself and my wife to buy an extended warranty and multiple "No's" he proceeded to tell me that I "must be hungry" and that he too gets "grumpy when he hasn't eating" Overall just a bad experience and my last ever experience ever going to a Used Car lot. I since have used both carvana and carmax with their delivery services and had a fantastic experience with both. Don't trust any Used car lots. They are all the same. No matter how much they pay in advertising trying to convince you that their different. read more

After months of no compensation for referral offer, I finally received a call from the GM. We had a conversation about my review, he was very disappointed by the review, and added they don't get bad reviews, however recognized it was a bad mistake to offer a referral program and not follow thru. It was never about the money it was about the great experience that I had purchasing my vehicle from them and referring my friends and them going to have the same experience I had. Mitch offered the referral bonus, I received it three weeks later. Long story short businesses should not offer things and not follow thru. I am glad that I was contacted however it was only because I wrote on Yelp to get there attention. read more

Felt insulted when I was handed a chit with "discount" written on it when I asked if there is a discount on the car being offered for sale.

I bought a car with them 3 years ago. I learnt a lot over last 3 years abt the car. From my experience, I wouldn't suggest anyone to buy car with them. But if you do please note the following: 1. I bought a car from then 3 years ago. When I looked at the car, the showed me a 3 months old carfax. But during that 3 months car involved in another accident which they totally hide it from me. If you buy with them, ask for the latest report. 2. I had to replace the tire within 2 months after buying the car. They put some old bad quality tires. You got to check condition of tire and get some warranty for few months on it. 3. But just don't trust the words of the sales person plainly. Inspect the car thoroughly, if something needs to be fixed, make sure salesperson agrees to fix and it is mentioned on the form. In my case, the logo was broken. When I first spotted it, the salesperson said they would fix it. After I bought the car, they didn't fix it. Mistake in my part is, I just trusted his word. I should have made it mentioned in the form before I signed it. Lesson learnt. 4. There was an accident befor I bought the car. Service center recently pointed out the previous fix did a shady job, so I had to replace the full bumper. Again, if you have very good at inspecting the car, you may get lucky. Otherwise, this is not the place for you. read more

Well organized and straightforward process. Polite and helpful sales staff. Quality cars at reasonable prices without need for haggling.

I should have been alarmed when the car had to be jump started on the lot. I should have been alarmed when they did not contact my pre-approved bank and lit up my credit report with inquires into the entire banking ecosystem. I should have been alarmed when they used those inquiries to try and gouge me out of thousands of dollars. I wasn't. That is my bad. Don't buy there - don't shop there - They really should not exist. Scumbag ass...s. read more

Complete disastrous experience from the START! I had requested them to contact me when the vehicle I liked was available to test drive, the first sales person called me when I was half way to the dealership that she made a mistake and the vehicle I wanted to see wasn't ready. So that's fine, I told them I'd be OK with test driving something similar. When I got the dealership, she handed us to another sale person and that person just pretty much started reading from his phone about the vehicle specs and configurations. Seriously though, if your dealership specializes in this kind of luxury pre-owned cars, you should at least have some basic knowledge of the type of the vehicles you're selling instead of reading off your phone. Next, we put down the deposit for the car. Just a reminder, at this point, nobody could tell us when OUR vehicle will be ready or anything about extended warranty options that we were interested in. We were told that they would follow up with us about some basic information like WHEN the vehicle arrives at their facility. I'm not in this business but I don't think it should take a WEEK to figure out where the vehicle is. Seriously though, a WEEK later I had to call in to ask them to follow up with me about some basic questions I had about the vehicle. It felt like they assumed we would buy it no questions asked because we put down the deposit. At this point, I can for sure tell you that I've done more work on trying to BUY this vehicle than they have trying to SELL it. Basically, their mentality is if you don't like it, we'll sell it to someone else. I would like to end by saying that although, this dealership has an impressive selection and competitively priced vehicles, the level of customer service is nowhere near what I expect to receive. Please do your best to follow up with your customers. I will be taking my business elsewhere. read more

Was looking to test drive a blue 2014 328d xdrive. Setup an appointment and got in touch with Brandon. When I reached there, the blue beemer was parked ready in front of the reception. Had a fun chat with Brandon, and we took the car out for a spin. We talked about engines and life along with the way. Still to make a purchase from them, however the first experience was great! read more

I was very disappointed in the customer service and response times. I come to the table pre-approved for purchase. Got my own financing and to get a call back was difficult, and then they were completely unwilling to deal from their marked price. What I did receive were two vehicles 3 -5k more and to reconsider my offer. Wow. Not a fan. read more