Been a customer for quite a while. I recently placed a custom order and paid over the phone. Fast foward 2 weeks and 4 phone calls later I drove 45 minutes to pick up my order when I got there the receptionist told me they could not find my order that it must of gotten lost so she refunded my money. The sad part is they didn't seem to care or offer to replace it. Be cautious when placing a residential order. Hope this helps. read more

Everyone I had contact with at this company has been amazing! Everyone was super nice and helpful. I had to have my bathroom redone and the company recommended Binswanger so I gave them a call. I am beyond satisfied with my shower door and the windows in the sunroom I had them fixed. A guy came out and measured same day I called. And as soon as the glass was ready they were ready to install. It looks amazing and could not be happier with the quality of service with everyone involved. read more

Binswanger Glass - Glass & Mirrors Near Me - Plano, Texas

Don't get in a hurry. New guy in back learning how on the job. Could use some supervision.

Glass ordered came back twice with wrong measurements after the requested glass was measured by the company. It has been stressful the installation coordination with them .I have missed my remodeling deadline due to this . read more

Excellent! Needed 2 large round glass pieces cut for a table. Most places in town can only cut straight angles and have to order rounded glass from a specialty place so they charge an upcharge and it takes weeks to get in. Binswanger had the lowest quote (out of 6 or 7 places) and were extremely prompt. Jonathan was really polite and even carried the glass out to my car and loaded it for me. This is my "glass guy" from now on! Score. read more

Where do you go when the shelves in your liquor cabinet crash and break into pieces. Lucky for me one shelf survived and they were able to replicate it and make three new ones. Excellent customer service and speedy turn around. A good find for sure! read more

Quoted us a RIDICULOUS amount of money to fix a VERY simple shower glass door issue. Was told by the company who makes the part that the fix was simple and cheap and Binswanger came back to us with a $500 quote including $230 for a "residential construction" fee to do the simple repair. I suggest you look elsewhere for any smaller issues you may need fixed. Took us a few extra calls around to find our perfect match and the door has been fixed perfectly for a fraction of what Binswanger wanted. read more

PLEASE BE FOR-WARNED!!!! These people WILL NOT tell you upfront that if they break your glass while it is in their care, they WILL NOT replace or reimburse you for your glass that they broke!!! I had a 1/2" thick piece of glass 8'x4' with beveled edges I took up there for them to cut down for me. While cutting the glass they broke it. Jenny in the front office then informed me that I will have to pay the cost to replace it because that was a risk that I took!! THATS CRAZY!!! This is not how you do business! read more

Big thank you to Chris and Joseph for solving a very unique window situation for me. They were very polite, professional and most of all intuitive. I would highly recommend this team of guys to anyone needing new windows or glass. read more

great glass and product but customer service is horrible. Promised in two weeks. No communication. I called and was told that someone would contact me the following workday to schedule an appointment . I had to call again 3 days later only to get that the appointment had not been scheduled then I was given a ridiculous "window" time read more

Joshua gave excellent customer service. He was very helpful and polite. Will continue to use their services I'm the future.

Our insurance company contacted them to do an on site chipped window repair on our RV. Talked to Tanya and she assured me the technician would call in the morning to schedule it. When I didn't hear anything the next day I called and and was assured that Tanya would contact me but never did. Guys if you can't handle it, don't say you can but at least call and tell me. Lousy company read more

Our bathroom vanity mirror was broken and need to be replaced. None of the vendors were able to deliver it in a week rather asked for atleast 2 weeks time to order but Binswanger is a leader in this area of delivering quickly in 3 days and get installed with good quality. read more

Broke our stained glass while it was in their care and said they're not responsible for it. They charge $390 to basically drive it over to another glass company that seals it between 2 glass pieces. Instead go to Kittrell Riffkind Art Glass Studio where they charge $200 for the exact same thing. Address: 1600 N Plano Rd #400, Richardson, TX 75081 Phone: (972) 239-7989 read more

Horrible. A customer of mine called on Saturday due to a door glass breaking. They were told the cost would be 380 total. The installer shown up and was told by me that the work would be on my insurance and he said NO PROBLEM. I asked about the cost and he confirmed 440 total with materials. Now they are threatening to remove the glass that is already installed and want to charge 1000.00 for the work. well, I told the collector that calls about 1 time every 7 days may be that I am putting this on my insurance and they refuse to take the insurance so I am now working with my company to send them the check. It took a week and a half to even get the number to call their office. Stear clear of this company!!! read more

I was helped very quickly yesterday by Connie and scheduled for today. The quote was a bit lower than the other comparable option. I was scheduled from 1-4pm, Deangelo arrived within that time and was done in less than 1 hr. Great work and friendly service. I would recommend it. read more

If there were 10 stars to give the Plano Binswagner team, I would do so! Recently, I decided to remodel my master bath in a North Dallas home. Decided to go frameless. This was not easy as the shower is large and an odd shape. Binswagner was out to my home at least 5 times prior to installation to insure that the measurements were correct. They gave specific instructions to my contractor before the tile was in place. However, after the glass was installed, the shower leaked badly. They immediately came back. It was obvious that the contractor messed up. And,by that point I had also fired the contractor. Binswagner took the glass down at NO additional charge. The new contractor then worked hand-in-hand with the installers. Again, multiple visits to make sure that measurements were correct. When the installers came back to put the glass up, it did not fit! No one could figure it out! Binswanger, however, re-cut new glass to get the job done correctly. Again, at NO additional charge! The customer service from the entire team was outstanding. Their commitment to getting this job done correctly and at no additional cost to me, was frankly unbelievable! The entire team from the manager to receptionist, were professional, knowledgeable and easy to work with. It is rare to find a vendor with a true commitment to excellence and customer satisfaction that is also price-competitive. I highly recommend them. It is a decision you will not regret! read more

Had some issues with the original install due to a cracked window being installed, but they made it right by ordering a replacement and installing it free of any additional charge. read more

Waiting 10 months for a repair, CC was charged, company does not care. Poor service, glass does not match, no communications.

Robert Hefferman is the best it gets. He always always helps us out of every jam, Handles special projects. Whenever we have an emergency him and his team are always there.! read more

After setting up an appointment a week ahead, the person coming to measure and provide an estimate never showed up. I even called earlier that day to confirm appointment. When I called the office after he was 1.5 hours late, I was told he would be there in another 1-1.5 hours (total of 3 hours late). No one ever called me to say he was running late. In fact, no one has ever called me about rescheduling the appointment. If the salesman can't be professional enough to show up, I can't trust that the installation will ever happen. I am moving on to another glass company who wants my business. Rick (Dallas) read more

We use them to customize all our table tops w glass tops. Always timely, always very good service and reasonable prices!

I checked with Connie here to replace the front and rear glass in my car after a major hailstorm. She was very nice and helpful. She was also cheaper than the "best" price quoted from the other place down the street. Would recommend them. read more

Very poor customer service. I called to make an appointment for someone to come give me an estimate for replacing three small windows with one large window and to also measure for a shower door and panel. I was told someone would be there between 2:00 and 4:00 and would call when they were on their way. I left work in order to meet them, they never showed nor did they call. read more

Had them install a frameless shower. Lots of problems. 1) Glass was damaged. They didn't notice until they had partially installed. Had to wait for new glass.2) Large gap between glass and wall. They measured with tile installed so adjustment should have been made. They say nothing they can do. 3). Leaking around brackets. So far 2 tries to fix. read more

I am so in love with this company I have had two windows busted out and as soon as I call them they are here within the hour replacing my glass!! The people are always nice and friendly and very helpful thank you so much for turning what could have been a bad situation into a good one!! read more

We had several exterior windows replaced on a commercial building that were a special order item. After getting the run-around from a couple of other places, Binswanger knew exactly what to order and got the windows as quickly as possible. A few of the trim pieces were not installed correctly but they sent a team back to fix the issue, no questions asked. Would use again for any glass needs! read more

I brought in a small specialty job and spoke to both the front-desk customer service rep and glass fabricator and was told it would take about three days. After a week I called to follow up and was told that my glass would not be ready until the following week. When I asked why it was going to take 3x longer than the time quoted, the customer service rep said it was because their one fabricator was on vacation and was unapologetic. No way to do business! read more

Binswanger Glass on Plano Parkway is fabulous! I began working with them a few years ago. Their products are better than what we previously used and the price was about 30% less than the inferior materials. As if that was not enough, the service is impeccable and the staff is delightful. On the rare occasion that the product was wrong, Binswanger quickly replaced it with the correct product. There was even a time when Binswanger gave me a very good price, but the job was more difficult than anticipated. Binswanger ate the loss and never said a word to me. I deal with many contractors every day, but Binswanger and the ever-cheerful Connie, are one of my favorites. You cannot go wrong when you use Binswanger! read more

Always a pleasure to work with. We use this branch when we do glass and aluminum installations on any of our projects. They are consistent in their materials, arrive on time, and complete the projects as scheduled. They make us look good! read more

Requested quotes from several companies online for a glass top for my desk. Binswanger replied quickly and with the best quote. They did not require pre-payment or deposit - Connie answered all of my questions and got my order moving. It was ready in one business day! I picked it up yesterday and it's perfect. Two thumbs up! read more

I needed two bathroom mirrors custom cut because we had odd dimensions that couldn't be purchased anywhere. I called about 10 glass shops and Binswanger Glass was by far the most reasonable, by about $60 total. They responded quickly to emails and were able to get the job down in less than 24 hours. Plus they are open on Saturday for pick up - most glass companies I reached out to were not open on Saturday, so this was an added bonus. They were also very friendly. I will be back more glass needs in the future. read more

Binswanger Glass has always been professional and on time with competitive pricing for my companies glass and mirror needs. I know I can always count Lori to help me out with a smile. read more

Binswanger Glass, Plano installed two shower doors for me. Al Hopkins was an honest and fair salesman and Jimmy Carroll was an excellent installer. One of the shower doors was for a corner shower and was a difficult fit but, I honestly believe nothing is too difficult for Jimmy! I am extremely happy with my doors. Thank you guys. read more