Remediation team was great! Did a great job & very professional and courteous!…read moreVery helpful and they work with your schedule! Price was responsible! Would recommend Aspen!

Avoid this company. They are unprofessional and incompetent. They took over three months to…read moreschedule insulation work and ended up cancelling last minute. They were supposed to call back to reschedule and never did. Do not waste your time with them like I did

If only I'd read these reviews - of course they know you won't when you're dealing with an emergent…read moresituation. I used to wonder how restoration companies made such gaudy margins, but now I know! Here's a synopsis of the play they run when dealing with water damage in case you are a prospective customer or are considering implementing it at your place of business and looking for 'best' practices: 1. Get out to their home as fast as possible - you want the clock running on labor hours 2. Take careful measurements of the space and input into software to calculate quote and provide a verbal quote - don't show it to the customer so you can later claim it was a 'guess' - they're over a barrel (figuratively and sometimes literally), they'll say "yes, please start right away". 3. Do some of the work - the easy bits - leave as many air movers and dehumidifiers behind as you have on the truck - need to make our #s this month, those thing aren't earning $$$ on a shelf! Don't worry about FEMA drying guidelines for space and equipment counts - this customer doesn't know what those are, they'll pay up for whatever the insurer denies! 4. Make up some reason why you can't come back for a few days longer than initially communicated - IMPORTANT: Don't do the moisture monitoring, because that may show you didn't need the equipment there as long as you left it for (much harder to charge for it in this case). You'll just say you were too busy. 5. Go radio silent for weeks or months, then send a one-line invoice for ~50% more than initially quoted, only providing detail once they've all but staked out the building to ask for support such as detailed invoices or drying logs. 5a. IF they push back on increase, state something like "we thought you were self-pay" (is this just a textbook insurance fraud description?) 5b. IF they push back again, claim that you did the work properly, that your rates are 'industry standard' (absolute garbage - are they openly admitting to collusion?) 5c. IF they push back further, copy and paste messaging from prior emails to them or others (lots to work with) - they'll give in. Helpful to add lots of people to the e-mail chain. Allude to legal action, hope your customer is weary of a protracted legal battle. LOOP STEPS 5A - 5C UNTIL THEY GIVE IN OR THE SUN EXPLODES ABOVE ALL ELSE: Obfuscate like your life depends on it - return no calls, provide no written communication - above all else, never communicate with both the insurer and insured at the same time - you need them out of sync.

They were very professional, in calling me the day before to tell me the time, and then half an…read morehour before they arrived. When they arrived, they asked me what I wanted to save or throw out. They were very polite, worked hard, and worked until it was dark. The mold smell has already become less after a few hours, and even more so the next day. I would highly recommend them.

Allen, Juliet, Anne and the rest of the team made the remediation of the asbestos found in our…read morekitchen go as smoothly as possible. The whole process of abatement was new to me and felt daunting, but ABC was professional and friendly as they patiently addressed my questions and concerns. They were very responsive all along the way and we felt taken care of and very safe. Abatement work is such a crucial part of the entire renovation process and ABC's contribution was very much value added. Thanks to their attention to detail and focus on helping us make a renovation deadline, our job was completed as soon as possible. We are left with peace of mind, knowing things were done right. I would highly recommend Atlantic Bay Contracting. Thank you, Allen, for all your hard work!

This company and their team could not have been more prompt, courteous, beyond knowledgeable and…read moreprofessional. Having a unique situation, Allan had recommended alternative companies that could remedy our issue. Let me tell you: should you have an issue with mold, asbestos, etc.--you'd be doing yourself a disservice by not hiring ABC.

I called Sam with my air quality problem and he responded immediately. When I told him what my…read moreproblem was and how stressed out I was over it he came the same day. After talking to him and telling him my situation he started testing all my rooms and said I would be getting a detailed report in the next couple of days. I got the report the next day. Sam took the time with me to tell me how I could remedy the problem and his suggestions worked. Professional, friendly and honest. I highly recommend that you contact Environmental if you're experiencing any environmental problems. Linda K

Wanted to get environmental testing done in addition to traditional home inspection prior to home…read morepurchase. Sam was very friendly on the phone and flexible with scheduling. On the day of the actual inspection I had buyer and seller agent waiting to make sure we could get it done at 8:00am. At 8:10 called Joe and he kept on saying traffic was bad, it did not sound like he was even in the car. At 8:38 he texted me saying he is up against his next job, traffic is bad and we need to go re-schedule as he is not sure when he will get in. He knew appt was at 8am, he knew there will be traffic coming into the city and made 3 people wait. Absolutely unprofessional and unacceptable. He came through a recommendation, definitely will report back. AVOID!

I had a roof leak in late Feb, time sensitive as mold begins to grow in a few days. They came out…read moreMar 2 to do an assessment, said I'd get a quote in 2-3 days, never heard back. Called them 5 times, every time they said "we'll have that to you today". Still nothing.

Very disappointed and frustrated with Servpro of Lynn/Lynnfield. It has taken them over a month…read morefor a cleanup of water damage at our house, not because of the amount of damage but because of their incompetence, poor scheduling and a lack of committing proper resources to the job. Multiple trips to the house could have been avoided. They left our kitchen floor a mess to the point where their own supervisor said so. Rather than wait for them to come back yet again and finish the job, we had to get another contractor to do it right. They also damaged our stove in the process, admitted that they damaged the stove, yet they are giving us the runaround about reimbursing us for that. I would not use this company. You cannot email them, you cannot even leave a review on their site even though they ask you to leave them a review, and they never call you back when they said they will. What a combination - poor customer service with poor workmanship!

Highly recommend. Honest and professional! Our dehumidifier…read moreoverflowed onto our basement vinyl panel floor, and water sat for a few days before we realized it. Afraid that water had penetrated the flooring and was growing mold, we called PuroClean. Rich from PuroClean came to assess our situation - he was experienced, professional, and knowledgeable. He determined that we did not have moisture under the flooring, and therefore, no need to rip up the floor, yay! I really appreciated his honesty and advice on what to do. Another company was ready to charge us $2000 to take up a portion of the flooring. So happy we called PuroClean.

When my dishwasher leaked and caused significant damage, Frank and his team made the entire…read moreexperience so much easier. He managed the process from start to finish, including coordinating movers to pack up my condo, arranging a storage pod, flooring repairs, water remediation, cabinet repair, and so many other things. Frank communicated directly with my insurance company, which took a huge burden off my shoulders. He was responsive and communicative throughout and made a stressful situation as painless as possible. Thank you!