We have had austins finest clean our 1,000 sqft, two bedroom apartment twice over the past two…read moremonths. After the first cleaning, we were very pleased, and decided to schedule a second cleaning. After returning home from work, excited to walk into a just-cleaned apartment, I was extremely disappointed. - surfaces in both bedrooms had not been dusted/ wiped down (dressers, night stand and desk) - kitchen island was dirty - top of liquor cabinet had not been dusted - coffee table top had not been cleaned - dust and crumbs on the floor were overlooked I called Alexis to talk about what might have happened, and was even more disappointed. She told me that "the dust must have settled" since they had been there hours before, that "sometimes the towels leave lint", and "they don't lift furniture". She assured me that she watched the surfaces get wiped down while I could clearly see that they hadn't been. I was extremely disappointed by the contrived and combative response. I feel completely duped, especially since there are so many competing services at better price points. Attention to detail is paramount in this industry, and apparently austins finest cares as little about the details as they do their customers (see screenshots).

Not impressed. Lacking basic attention to detail and charging wild amounts for services they didn't…read moreeven provide. Charging $130 to clean a 900sqft apartment once a month- not dusting surfaces- huge disappointment. Just don't do it, look elsewhere.

Very unprofessional and rude. Consistently changed our scheduled time, but got upset and defensive…read moreany time we asked for ANY adjustment to schedule or cleaning. They also damaged my oven - see pics below

Blanca & crew are amazing! They came on short notice and have incredible attention to detail…read more Highly recommend

Wow. I have found the missing link in cleaning services! I've always been avoided using a service…read morebecause I prefer knowing who is going to be in my home, and for so many other reasons. For my entire adult life have depended on personal references to find individual housecleaners. And that can be a pain when life changes or schedules change and suddenly they're not available. Or when I don't need help for a while and they replace me. I recently moved to a new neighborhood and was disappointed to find the cleaner of a friend nearby was fully booked. Thankfully she shared a business card for Rocio and her crew ensuring me that they were good. I had no other leads, so I contacted her after being convinced by her website to try them. I'm so happy I did. Now I have clean home dependability in my life. Scheduled completely at my convenience. Rocio is super professional, a great communicator, highly organized, and has an amazing crew! These ladies even leave little works of art to show they've been here. You know the specially folded towels, tissues, and toilet paper that you find in 5 star hotels after housekeeping as been there? Yep, I have these all over my house when Rocio and her crew have been here. I'm pretty picky. So I'm thrilled to find that even with redos and personal preferences Rocio ensures I'm happy. For instance, my polished wood staircase had a light film on it after they left the first time and every footstep left a mark. I asked her to take care of it the next time and not to use product on my stairs in the future. She cheerfully did exactly that and it now looks like it did before they ever came. The great advantage of three women here at once is that I don't have to leave for long since I usually schedule them for a day when I'm going to be working from home. They're a whirlwind! In and out before you know it. Thanks, Rocio and team!

Not to the quality expected for price. Employee was kind of rude and self serving. Would not use…read morethis company again.

I've known and worked with Building Stars for over 10 years in the Austin market. Amy and her team…read morehave always been great to work with. Mr. Brown has been doing floor work for as long as I can remember and has great experience with all things cleaning. Great people doing great work!

Buildingstars has been extremely difficult to work with, and they were also very difficult to…read moreterminate our relationship with. Their cleaning service was sub-par, and when I tried to end our contract, it required multiple notifications via Certified Mail with documentation of dates and photographs. Then after our contract was terminated for Nonperformance, they continued to send our accounting department invoices for several months. I would not recommend using this cleaning service, as they make you sign a contract, and it is very difficult to get out of it if you are unhappy with their poor performance.

I guess I paid for two gals to chitchat instead of clean my house. I added blinds to my move-in…read morecleaning and noticed that the cleaners didn't flip the blinds over and only cleaned one side. After calling to complain, the company sent the cleaners back out to finish the job correctly. I also added carpet cleaning to my services which was fantastic, however, I wasn't able to check the upstairs clean due to the carpet cleaner needing the space. Once he was done shampooing the carpets, I went to check on the rest of the cleaning services and noticed that the cleaners didn't scrub my shower or tub, left the bathroom sink with dirt streaks, and the countertops grimy. Waiting to hear back from the owners but this was not a good experience, and I absolutely do not recommend. In fact, I think their other 5 start reviews are fake. Oh, and they were late. Two stars solely on the fact that the carpet cleaner actually did his job.

Responsive affordable and they did a great job. I had requested a deep clean and they delivered!…read moreThey quoted two folks for two hours. They needed a little extra time and cleared the extra charge and time with me before performing the work, and I couldn't be happier.

My husband and I just moved to Austin and we bought a house recently. The previous owner said he…read morehired professionals to clean the house already and it's ready for us to move in. When we came in, spider webs on the door, dusty cabinets and so on. Definitely not ideal for us to live in yet. My husband found Susy Q cleaning through Yelp and he called in. The girl who answered our call, I think her name is Yvette, she gave us a quote immediately after asking about house dimension etc and she has the next day available. We booked the move out/move in cleaning service and the next day 2 ladies came in with all equipments. Our electricity hasn't turned on at that time and ladies were very understanding and they cleaned everything else first. The service took about 4 hours and we left during the 2nd half. When we came back the house was sparkling clean!!! They hit all the spots that we asked them to. And gosh!! The bathrooms are squeaky clean as if it's a newly built house. Overall, we had a great experience with Susy Q. Didn't get the chance to ask the ladies names' but they're very professionals and friendly. Will definitely hire Susy Q if we ever need professional cleaning !

They're awesome and not casing your home like many cleaning services do these days. They were…read morequick, thorough. And professional.

To update this saga: the company offered to remedy the damaged and missing items ONLY if I take…read moredown my review. I decided to deny offer to ensure future clients know to avoid this company. If they would have done the correct thing, and showed a morale compass this update would have been very different. It's too bad, support local businesses with fair and safe practices. Especially when they are invited into your own home.

The Clean Home Crew is amazing. Not only do they clean my house they also help out business. I…read morecan't recommend them enough!

It seems like "The customer is always right" is never the norm anymore.... well, not at 3E! Nate…read moredid an amazing job on our carpets and wood floors at our office... and the next week, our janitorial service crew left some black stains back on our carpet. We were mortified! I called Nate, explained to him what happened, and he came back out that weekend to take care of business! So happy that we have found Nate and 3E. Would recommend him to anyone who wants a job well done with the customer service that you should expect!

We have worked with 3E Cleaning Company for years and they are always professional, quick to…read morerespond, do great work, flexible with extra cleaning needs, and very kind, wonderful people. Jacquelyn & Nate are just wonderful people in general and they work very hard to be sure their customers are satisfied. I have nothing but positive things to say about our many years (over 7, as they were working with our company when I was hired on 7 years ago). I would highly recommend 3E Cleaning Company to everyone.