It was my first time donating plasma and wanted to give Biolife plasma a try. I had wonderful help from Sarah she did my check-in, help me sign up with my finger print, check my iron, gave me a snack. I felt valued and cared by Sarah. I also had my questions answered by a nurse that her name I can't recalled but had Indiana under her name tag. She helped me get to the next steps in my plasma donation. I want to Also want thank Jasmin, she was not only patient but super helpful. She did an amazing job cleaning arm and getting my plasma donation done. I could tell I was in the best hands and will be coming back soon. read more

BioLife Plasma Services - My arm was slow to draw blood had to move the needle more. No pain just sore. - Blood & Plasma Donation Centers Near Me - Maple Grove, Minnesota

See all

The amateurs that actually start the process should be trained. As others say, even with garden hose for veins, they blew through both sides, dug around, caused an hematoma, and made it my fault telling me I cannot donate for two months because of their ineptitude. The younger employees are horrible and typical gen Z . Their complacency ruins everything, including the reviews. read more

Vista, CA I attempted to donate blood for the very first time a week and a half ago. Unfortunately the experience of donating went south almost immediately. The vein was ruptured ended up with a massive hematoma, passed out and a few days later ended up in urgent care with a blood clot. I called BioLife to inform them of what happened. I'm still waiting for them to call me back. This happened the BioLife in Vista CA This could have all been avoided had someone stuck around for a min after machine was turned on ! read more

See all

Long wait times my appointment was at 710? 8:20 os when I was in a donation chair. Why take appointments when you can't manage them! If ya have a hour plus wait time don't take appointments ! If ya an appointment for a table at 5 and wasn't seated for a hour or more how happy would ya be? read more

As a broke college student, donating plasma is a great way to earn a little extra money while helping out people in need! BioLife is one of the best plasma donation chains I've seen due to its high payout prices and number of locations across state lines. I've only had good experiences at any BioLife location I've been to, so I truly don't understand the multitude of negative reviews left here. For anyone that hasn't donated plasma before, your first visit will take a couple hours but it won't take that long each time. You will do an initial screening procedure where you answer a questionnaire, undergo a physical exam, take your vitals, etc. During the actual donation process, you will be hooked to a machine via IV where cycles will be run: you alternate between the blood collection phase where you pump your fist while the blood pressure cuff adds some pressure, then the machine will release the cuff while it processes the plasma and returns the blood back to your system. After the plasma is collected, a saline solution runs through the IV and into your body. This process takes anywhere from 20-30 minutes depending on how much plasma you're able to donate. One thing about plasma donation is that the place is kept cold to help with temperature regulation. Every time I donate, I bring a pair of socks to squeeze during the donation process, a sweatshirt, a blanket, and some sort of entertainment like a book or my headphones. While I can't take photos inside the location due to HIPPA violations, the space is well lit and very clean. I've been going to this location for about 4 years and have had nothing but positive experiences. Every single staff member I've interacted with is very kind. Yes, there may be some long wait times and long lines during peak hours, but it's truly manageable. Anyone who has worked in customer service can empathize with the experience of having long lines while you're working as fast as you can; that's just life sometimes! As long as you are understanding and respectful, staff members will treat you the same. Sometimes you may have bad experiences if you have a bad attitude LOL. Overall, I recommend everyone I know to donate plasma. During my first month donating, I made $1,000 and since then I've given a couple hours of my week each week to make some good money quite easily. BioLife has so many locations across the country; I can always find a close location next to my home and my college campus. I will always recommend BioLife to anyone looking to donate plasma! read more

BioLife Plasma Services - Donation process - Blood & Plasma Donation Centers Near Me - Maple Grove, Minnesota

See all

I've been extremely frustrated with them as I have had bad experiences the last few times. The girl who attempted to insert the needle 2 appointments ago MISSED my vein and it formed a massive Hematoma and bruised up my arm. This led to me having to visit the "nurse station" the next two visits which led to me not being able to donate tonight as I went there. Very frustrating. read more

Care quality here is horrible. I've never been belittled like this in my entire life, I don't know what I did to make the nurse so upset with me. I just can't believe it. She was talking to me like a robot reading a script, like she didn't want to be there and like I wasn't even a human being to her. Instead of using words to answer my questions she would just point, like if I was a dog or an animal. I've worked in healthcare before and I know that there's bad days but this is just crazy. There's no reason to treat a patient/customer like that ever. It was my first time trying to donate and I really wanted to like it here but no amount of money will ever make me consider coming back. read more

I arrived to my appointment a little late, but they let me in anyway. Yay! Deb was at the front desk and was very helpful. The first time appointment did take a long time, but there were computer issues and it was really busy. Everyone was friendly and helpful. I was honestly surprised to see people from every walk of life at Biolife. I suspect they need more staff as I could tell the staff working were worn out. Overall, I would say it was a good experience and I would go back to this Biolife. read more

It seems like they are almost always busy. Haven't found a good time or day to go because there's usually an hour line no matter what. Staff tries to get people moving. Haven't had too many issues, a few times there gets air added and you end up with a hematoma- not sure there's anything you can do about it. It's a nice clean location. read more

The people who work here are the most rudest people in the world. Do not go here. They don't answer the phone when you have questions and there was a lady that was supposed to schedule my appointment at the front desk, but then she just walked away and started doing some thing else. This is not a friendly place to go. Donate blood. Go somewhere else. read more

I have been impressed with the professional operation of this site. Everything from check-in, pre-check for vitals and 1:1 nurse conversations has been on time and highly efficient. The technicians for the actual process have been personable and really good at their job. The environment is comfortable and bright. I will admit I was not anticipating such a clean, welcoming and efficient operation. It makes me want to keep coming back. read more

Multiple punches through my vein by the same nurse over several visits-when I objected, she complained to management and had me written up. When I asked for a different nurse, she complained to management and had me written up. Raised my hand to get their attention after 20 minutes of waiting after completing the donation and got eye rolled. Front desk told me to get off my phone when I wasn't even at the desk or checked in yet (picked up a work call on the way in.) If you ask a question, it goes unanswered. Management makes random decisions/comments with no repercussions. They allow scheduling, but don't follow it. They were good years ago (in college, I donated all the way through) but they are no longer anything close to balanced-the donor is nothing more than a # (and even less.) Go anywhere else if you can. read more

not very helpful, not very informative, not very clear. very careless with your time while being very belittling. Alright option if you need the money, but if that's not your main reason to be donating i would pick a different location or company. read more

Other than the lady in the front desk the nurses have no communication skills and have no way of answering any questions. They'll have you sit there for HOURS just to hand you a form and make you reschedule. This is a joke of a service. Also if you have ptsd be ready for extra hassle. read more

The staff is very friendly, I have been only donating a month, but have never had an issue. Look forward to the process each week. read more

I have never met a group of people so incompetent in my entire life, and I've worked with the Afghan Army, and they were pretty bad. It's also the whitest workforce at at a job site I've ever seen. I guess having a diverse workforce doesn't matter here. Who do they have running this place, a blind Forrest Gump? The nurse might as well have been Corky from life goes on, because she didn't listen or understand the words that were coming out of my mouth. So I had to return to my doctor twice to get cleared. Not to mention I waited almost two weeks for them to fax my doctor and they never did. I had to call BioLife back to remind them to send the fax. Next time I'll make sure to speak slowly and use small words. Also, I've been in the military for 18 years, trust me, I'm healthy. The "FDA, has rules." Okay, fine, just tell me what you need the first time I see a nurse. Then I can have all the documentation I need when I return. It's called attention to detail, and the staff here obviously have none. And BTW I went to the FDA website and and found out these aren't the FDA's rules, these "Rules" are BioLifes's. I've given blood hundreds of times in the United States and overseas. Maybe this place just doesn't like the military or Jews since I made it known I was Jewish. I finally got denied by biolife because of past medical conditions that my doctor said would have no impact on my ability to donate plasma or whole blood. This was personal. Biolife staff were angry because I questioned their policies, because I caught them in their lies, and because I wouldn't back down. read more

This place is very poorly ran. Appointment times mean nothing. I stood in line for 5 min at the door before I was even helped. I was lucky enough to not have to wait in line to answer the computer questions. But there was a line to get your vitals. This line was ridiculous. I was in this line there for 30 minutes. It took me an additional 12 minutes wait to get hooked up. That's 47 minutes of just waiting. It only took 42 minutes for the actual donation. When I started I used to be in & out in an hour. It now takes twice as long. read more

I wish there were more locations because it is quite a drive. There are good and bad days. Everything is pretty efficient and it's clean. I'm sure if I went regularly, I'd be remembered by some of the staff. This facility is my first and only experience with plasma donation, so I have little to compare it to. read more

Some Employees try harder than others. Yesterday I arrived for my donation of the week and the young lady was not able to put my IV, Colton the supervisor was rude and unhelpful! People tend to get a little angry when you leave a needle hanging out of their arm with blood dripping out of it !!! I was told would NOT get my bonus this week, cuz I refused to let poke my opposite arm! read more

This place is a waste of time they are running around like chickens with there heads cut off and backed up! I could see them injuring a donor!! My appointment was at 2:30 and I basically sat there until I gave up and left after 30min of watching the technicians panic the whole time and help no one! I'll never return. read more

I've been donating here for over 5 years now! The first 3 years was actually pretty good. No real complaints, but the last couple years have been a complete joke! There clearly understaffed, which if you know that maybe you should have a few less appointments. On quite a few occasions now they have one person running 2 different sections, and the time you sit in your seat waiting to get poked is RIDICULOUS! And then on a couple occasions now people have sat down much later then me and been helped first! I e raised my hand and been ignored! I'm done with this place! read more

they were very rude and racists they discriminated against me because I didn't want an employee to lean on my donor chair... I didn't yell or nothing me and the guy didn't argue or anythin... I donated and left they never had a problem or issue from me very respectful I received a call 30 minutes later saying I did and said things I never said... when I asked what was said they couldnt tell just said I no longer donate and I'm permanently deferred read more

Typically a good experience. Helpful staff. My favorite is Will. He is always helpful nice and cares for people. In a world of negativity, be a Will. read more

My experiences here have always been a positive one! Everyone at this location is so friendly and professional. I was so nervous my first time donating but they really made me feel comfortable! 10/10 I would definitely recommend. read more

I don't recommend going to Biolife in Maple Grove. They lie about wait times. Customer Service is terrible and when brought to the attention to manager she stated too bad and the staff watching stated you give it too her and 2 others laughs as we as donors were disregarded. DO NOT go I had been donating for 6years and watched the cus service decline. read more

Tammy is so rude and patronizing. I was there for an hour and didn't even donate they just kept walking past me. I got up and left after an hour of not getting service. Would never go back. I'd rather drive farther to a better location. read more

I adore this location! The staff is very friendly and knowledgeable, it's a clean and easy to navigate layout and they give some pretty cool bonuses every so often. If I ever get deferred the staff has always been well educated on why, and what I can do to fix it (low iron, cloudy plasma, low blood pressure, etc). The only thing that's ever really bothered me is I have witnessed some customers get snappy attitudes towards staff, which isn't the centers fault, there's always nasty people in customer service jobs but I feel bad for staff. So if you are thinking of donating, definitely recommend this center and please be patient and kind with staff! They are not out to inconvenience people, they just want to keep customers safe and healthy! read more

Honestly would recommend that they don't use LED lights on their ceils and think about people with light sensitivity or narcoleptic people honestly I started getting a migraine within 10 mins of donating and they wouldn't let me put my arm over my eyes and so I'll be dealing with a migraine for 42+ hours so maybe I will not be donating unless the lights aren't as bright to be honest I can't risk me getting migraines and having to go to the hospital for a migraine that makes me puke and cannot drive. read more

I worked at this site and donated as well. Terrible management! Discriminated against the disabled employees! Management humiliated staff in front of customers. As a customer, staff was unskilled and hired anyone off the street! read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Maple Grove, Minnesota

This location is the WORST!!!!! Horrible compared to other locations around, no one knows what they are doing here, everything is so unorganized, the employees could care less about safety precautions, and they all seem miserable every time I come in. read more

I love this location, I do make a drive to get here, but it has been worth it. Staff is super friendly, seeing staff cleaning in between is super nice also. Never a bad experience here, this was my first place donating Plasma, ever, now I have done about 9-10 sessions and will continue. Thanks MG BioLife team :] read more

The staff at this location always seem to be so annoyed with their jobs. As a donor, I've visited about 4-5 times now and each time I'm there someone is cranky towards me! If you don't like working there, find something else rather than making the experience poor for the donors who are there to do something good! I've tried to make conversation or jokes but it doesn't help. Not to mention if you see someone you know you aren't allowed to stop and chat?? Not sure how that has any impact on the process, but just highlights more of the negativity from the staff. It has been multiple people on multiple days, so it's not just certain people. Please get this resolved so that people want to return. read more

First time here, not a welcome feeling. No one smiled even once, thanked me for coming or helped me through the process. I was left hanging with no direction. Don't plan to return here. Wow. read more

I have had a lot of luck at Biolife! I've always had a positive experience including multiple employees 'first sticks' and slight bruising which can be expected. Each time, everyone has been amazingly courteous if not more than that. There is rarely a slow time here as everyone typically goes twice a week. It's been fun to find others who mimic the days and times and making a few friends here and there as well. Its a comfortable environment and everyone seems to be willing to jump in and help each other in their sections. I've never had any issues with bad attitudes or lack of conversation. I would recommend this facility and do often! ~payments are fair as well, couldn't agree more with the promotions given and even the base payment system. read more

Writing a 1 review not because of the service, but because of what they did to the property they built their new facility on. In building one of their many parking lots they cut the largest oak tree in the city and one of the largest in the county. For perspective, the tree was very likely older than our country. It was already mature when Maple Grove was first settled and then became a city. It stood by as the woods around it was cut. It even stood by as the farm house and out buildings were built and a fence was wrapped around its trunk. When the houses were removed it was still growing there as it had for centuries. Had it been left standing, it could have provided a beautiful spot for staff and donors alike to rest or enjoy a lunch break. It would have been a beautiful feature that further enhanced their facility. Instead they built an extra 4-5 parking spots they didn't need, and for that I am giving them a 1. read more

BioLife Plasma Services - This weathered old tree was a 300 year old oak that sat approximately near the edge of BioLife's northern parking lot. - Blood & Plasma Donation Centers Near Me - Maple Grove, Minnesota