JEESH HIRE MORE PEOPLE! I went in to get started with the process and was so turned off with the whole operation I walked out. I showed up right on time for my initial visit which they tell you upfront is 3 to 4 hours due to the first time pre-screening, which would've been fine as I showed up right on time but waited for 45 minutes just to talk to my first person, went through 40 minutes of computer questions, waited another half an hour to see the nurse and in my time waiting for one of these many slow pokes to come over to me I would watch and time with the amount of time is taking repeat customers just to get their finger pricked for iron and proteins checked before the procedure and patients waiting 40 minutes just to get a seat to get the needle. These employees have no sense of urgency, or respect for other peoples time as they were taking their sweet ass time while a line of 8-10 people waited to get this 10 minute test. Employees seemed more focused on talking about the fellow employee that replaced the window in his car all by himself after driving without a window for a year then focusing on the patients wasting time, one or sometimes two nurses max were at a station with a line 8 to 10 long, you would think that they would be focused on doing the work carefully and efficiently but we're too focused on chitchat and the repeat patients staying in line look like they were used to the waiting so long just to start the process! Also in waiting I learned this was not the exception, and long ways are customary, and then to learn that the money paid is $40 for your first visit of the week and $90 for your second visit of the week, $520 a month for eight donations and if you miss any of those second days in a weeks you are SOL and only get the 40 for the week, and sitting there what felt like forever i did the math on all the time people are standing around, waiting for the nurses taking their sweet time. I decided it wasn't worth my time and walked out. SOLUTION: hire 2 more full time screeners and train them that you focus on all those people lined up and teach them to socialize only after the line is clear, maybe put out some chairs if you're gonna continue making people wait in a line 30+ mins PS What is up with the policy of allowing another first time patient to cut ahead of another? Another first timer had an appointment 45 minutes after mine and they chose help her 15 minutes before her appointment before me after running me 30 minutes late. The lady was very kind and let me go first as she has well made no sense out of why they would continue to make me wait even more after the 30 minutes they ran late on me to bring her in early. Seemed ridiculously unfair to her as well as she let me go first, I think she regretted it as she had to wait forever too. Another example of no respect for other people's time. And since it took them another 45 minutes to check in the lady that graciously let me have her a spot I can only assume that they would've had me sit there for another 45 minutes which would've meant one hour and 15 minutes after my appointment to see me, what's the point of making an appointment, if you can't honor it like Seinfeld said ' anybody can take a reservation' read more